Member States shall

of this Article
The trader shall
Where a Member State
With respect to
Article
point
This Directive
thereof
the trader shall require that
Where a consumer
days from the
the consumer shall
clear and comprehensible manner
distance or off-premises contract
a good consisting of multiple lots
high level of consumer protection
in the case of
legal guarantee of conformity
legitimate interest
limited volume or set quantity
means of distance communication
a number of
public auction
reminder of the existence of
request in accordance with Article
result of such reimbursement
right of withdrawal
sales contract
service
tangible medium
telephone call
The trader shall
third party other than the
trader
type of delivery other than
accommodation for residential purposes
according to
acknowledgment
acquisition
across the Union
administrative provisions
after-sales services and commercial guarantees
Amendment to Directive
additional period of time
excursion organised by the trader
express request
obligation to pay the trader
off-premises contract
organised distance sales or service-provision
unequivocal statement
ancillary contracts
subsequent changes
business premises
as defined in point
as goods within the meaning of
as his trading name
as provided for in Article
as referred to in point
as regards the
as set out in
at national level
at the time of the conclusion
at Union level
at which the contract is concluded
attend the auction in person
auctioneer
authorised by
authority
away from business premises
basic rate
be altered
be based on the
be calculated on the basis of
be concluded by
be considered to have
be construed as
be controlled by the trader
be entitled to terminate the contract
be excluded from the scope of
be expected to have been aware
be inappropriate
be legible
be liable for
diminished value
be paid
be payable
be protected
be provided for
be required to
be returned by post
be therefore excluded from its scope
because of
benefit from
betting transactions
between the trader and the consumer
beverages
beyond
bidding procedure
bodies
both goods and services
burden of proof
business-to-consumer contracts
by e-mail without delay
by means of distance communication
by national law
by which the trader undertakes to
geographical address
calculated on the basis of
call upon
cannot reasonably be calculated in advance
carrying out
The Commission shall ensure
CHAPTER
characteristics of the goods or services
circumstances where the
clearly personalised
codes of conduct
commercial practices
commitment
Committee
common level
communicated
communications
companies
comparison with the full coverage of
complaints
computer
exercise of the right
concludes the contract
concluding the contract
conclusion of the distance contract
confirmation of the contract
conflicts with a provision of
consisting of multiple lots or pieces
construction of new buildings
consult stakeholders on that information
contained in this Directive
content with hardware and software that
contractual terms
contribute to the proper functioning of
conversion of existing buildings
cooperation
correlation table
costs
covered by this Directive
craft or profession
cross-border potential
damage to the goods
data which are produced and supplied
deadline
decide not to apply this Directive
decision to withdraw from this contract
dedicated website
The Commission shall
defined period of time
DEFINITIONS
dependent on fluctuations in the market
details
digital form
diminished value of the goods
disparities
disproportionate
disputes
distance sales or service-provision scheme
district heating
does not exceed
domestic
during which
easily accessible to consumers and traders
EC
EEC
effects of withdrawal
electronically fill in and submit
enable the consumer to
end of the withdrawal period
enforcement
enterprises
entitled to terminate the contract immediately
equivalent
EUROPEAN UNION
evidence of having sent back
exceed the cost borne by
exceptions from the right of withdrawal
excessive
excluded from the scope
exclusive use
existing Union legislation
expected to have been aware of
expiry
explicitly
expressly agreed otherwise
failed to provide
fails to deliver the goods
falling within
fax number and e-mail address
fifth indent
finally concluded
financial services
first subparagraph
following information
forward the information referred to in
fourth indent
Article
fragmentation
fulfilment of the information obligations
fully performed
functioning of the internal market
fundamental rights
further formal pre-contractual information requirements
gambling
games of chance including lotteries
general contract law
geographical address
go beyond
without undue delay
granted by this Directive
granting
hardware and software
harmonisation
harmonised
to bear the direct cost
healthcare
high level of consumer protection
housing
immediately after
immovable property
in cases
in certain circumstances
in comparison with
in conjunction with
in cross-border healthcare
in digital form
in Directive
in full or in part
in games of chance including lotteries
in need
in order to ensure legal certainty
legal certainty
in particular
in proportion to
in relation to
in respect of
in so far as
in such cases
in their national legislation
in those cases
inclusive of taxes
incur any fees
indeterminate duration
acquire physical possession
individually addressed
inertia selling
infringements of
initial transaction
inseparably mixed with other items
inspect the goods
instructions on withdrawal
intelligible language
interoperability of digital content with hardware
irrespective of whether
bound to
purchase the goods
defined in
dependent on fluctuations
easily accessible to consumers
necessary to establish
business premises
of indeterminate duration
it is necessary
passenger transport
language requirements
last lot or piece
lay down
least expensive type of standard delivery
legal guarantee of conformity for goods
legislative
liable to
long-term care
loses his right of withdrawal
loss of or damage to
maintenance
means of payment
medical devices
medicinal products
medium-sized enterprises
mixed with other items
model withdrawal form
set out in
more than
movable
multiple lots or pieces
national rules
natural persons
nature of the goods or services
negotiated away from business premises
nevertheless
returned by post
objective
obligations of the consumer
business-to-consumer contracts
carrying out
certain aspects
Council Directive
digital content
distance contracts
district heating
immovable property
of indeterminate duration
loss of or damage to
means of payment
Member States
off-premises contracts
one or more means of
receipt of such a withdrawal
returning the goods
sales contracts
standard delivery
subsidiarity
unsolicited supply of goods
Official Journal
off-premises contracts
OJ C
OJ L
consumer protection
on his behalf
on whose behalf he is acting
online
operators
extended automatically
OFF-PREMISES CONTRACTS
or on his behalf
postal charges

provision of services
set quantity
undertakes to pay the price
within the time limit
workplace
ordering process
delivery restrictions
having a legitimate interest in
legitimate interest in
legitimate interest

organised distance sales or service-provision scheme

ownership of

package travel
passenger transport
patients' rights in cross-border healthcare
patients' rights
cross-border healthcare

pecuniary value in games of chance

pecuniary value
games of chance

penalties provided for

penalties provided for
physical presence of the trader
placing the order
policy
possession or control of the goods
possibility to attend the auction
postal charges
pre-contractual information requirements
President
principle of subsidiarity
prior to the conclusion of
produced and supplied in digital form
psychological pressure
put up for sale
district heating
recourse to other remedies
referred to in points
refused to deliver the goods
regular delivery of goods
regulations and administrative provisions
regulatory aspects
reimbursement
related to
relating to
relevant interoperability of digital content with
remedies
remedy
reminder of the existence of
remuneration
rental of accommodation for residential purposes
repairs or maintenance
repealed
replace
reporting requirements
requirements regarding
reservations
responsible for
risk of loss of or damage to
complaint handling policy
prior express consent
specifications
website
means of payment
scope of this Directive
send back the goods
simultaneous physical presence
small and medium-sized enterprises
social services
standard delivery
offered by
stemming from
stringent consumer protection
subparagraph
subscription
subsequently
subsidiarity
substantial conversion of existing buildings
successful bidder
bound to purchase
supplementary costs
supplied on a tangible medium
tangible medium
supply or provision
taking into account
technical protection measures of digital content
telephone number
fax number
terminate the contract
terminating the contract
termination of the contract
TFEU
threshold
timeshare
to begin during the withdrawal period
to collect the goods
inter alia
to contribute to the proper functioning
proper functioning

to deliver the goods

to electronically fill in and submit
to ensure that
to exercise the right
to fulfil
to make the delivery
to purchase the goods or services
to receive the goods
to reimburse
sales contracts
take delivery
total price
trading websites
transport services
transposing this Directive
transposition
Treaty on the Functioning of the European Union
standard delivery
unambiguous formulation
undertakes to pay the price thereof
and in any event
unequivocal statement
unsealed after delivery
unsolicited supply or provision
up for sale
up to and including
using the same means of payment
value of the goods
via
volume or set quantity
wagering
waive
websites
whereby
whether or not
whichever is the earliest
without undue delay
workplace
withdrawal from this contract