CUSTOMER SUP PORT QUALITY AS SURANCE INTER N

Huynh Nu Thu Trang

I am Thu Trang, and I'm a senior at the Faculty of E-commerce at Danang
University of Economics. With the knowledge I have learned and experienced
with the enthusiasm at work, I am con dent to complete the job well. I hope
to learn more about the knowlegde and skills related my major and
contributes the value to the business.

 17/12/2001  tranghuynh6256@gmail.com
 30 My An 16 Street  0775169613

EXPERIENCE EDUCATION

DAT XANH MIEN TRUNG 4/2022 - 10/2022 DA NANG UNIVERSITY OF 2019 - 2023



REAL ESTATE COMPANY  ECONOMICS
 TELESALE COLLABORATOR Commercial Business
Write a script and call the customers to GPA: 3.25
introduce the company's project. Have knowledge about Marketing, Customer
Do the task distributed by the leader. Relationship Management, Selling,...
Achieve KPI with 5 customers per day through
zalo.
Report to superiors on work progress and
achieved results.
PROJECT

TV HOUSE REAL ESTATE 8/2020 - 12/2020

OH CHAO 2/2021 - 5/2021


COMPANY
Website:
 TELESALE COLLABORATOR h ps://www.facebook.com/ohchaodanang
Summarise and learn by heart all the Design the photos by Canva.
information related to the project. Write Content on the Social Platforms
Call customers to introduce products. (Facebook, Instagram) and E-commerce
Answer customer's questions related the project. platform (Shopee).
Report to the leader about work progress and Check inbox and reply the customers on the
achieved results. Facebook, Instagram and Shopee.

SEODO 3/2020 - 7/2020 HEIDIDI 9/2022 - 12/2022



 SEO CONTENT COLLABORATOR Website: h ps://www.facebook.com/Heididitour

Write standard SEO content related Tourism on
Website: h ps://www.hoangvie ravel.com.vn/
the Website.
Write content with many duties such as
Prepare the content and photos to upload on the
optimizing posts and writring comments.
social platforms.
Write 2 articles per day with average of than 700
Launch advertising campaign: Google Ads.
words/an article.
Do the E-Mail Marketing through the Mailchimp.
Fully trained in SEO standard writing skills:
competitor research, information search and
selection, image optimization..

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SKILL CERTIFICATE

Using Canva   INFORMATICS CERTIFICATE (21/9)


Writing Skill Certi cate in Basic Informatics Applications
Advanced IT Applications Certi cate
Communication Toiec - 820

O ice Computing

Teamwork
AWARD

CERTIFICATE OF MERIT 10/2022


Certi cate of merit for High achievement in Study
and Training of the Faculty of E-commerce in the
Academic year 2021 - 2022.
Licenced: Faculty of E-commerce

Ā©VietCV.io - Trang 2/2