Systems Thinking What is systems thinking?

Prof. Dipti Gupta

INDIAN INSTITUTE OF MANAGEMENT LUCKNOW INDIAN INSTITUTE OF MANAGEMENT LUCKNOW

Environment

Inputs Outputs

Processes

Feedback

Source: https://medium.com/disruptive-design/tools-for-systems-thinkers-the-6-fundamental-concepts-of-systems-thinking-379cdac3dc6a
INDIAN INSTITUTE OF MANAGEMENT LUCKNOW INDIAN INSTITUTE OF MANAGEMENT LUCKNOW
 Mental

Business Dynamics
INDIAN INSTITUTE OF MANAGEMENT LUCKNOW INDIAN INSTITUTE OF MANAGEMENT LUCKNOW

INDIAN INSTITUTE OF MANAGEMENT LUCKNOW INDIAN INSTITUTE OF MANAGEMENT LUCKNOW

INDIAN INSTITUTE OF MANAGEMENT LUCKNOW INDIAN INSTITUTE OF MANAGEMENT LUCKNOW

INDIAN INSTITUTE OF MANAGEMENT LUCKNOW INDIAN INSTITUTE OF MANAGEMENT LUCKNOW

 Kanizsa Triangle

Business Dynamics
INDIAN INSTITUTE OF MANAGEMENT LUCKNOW INDIAN INSTITUTE OF MANAGEMENT LUCKNOW

Systems thinking: Foundations

Tools to- Elicit and articulate mental models and impact of
social and organizational structure- context of busy people in
organizations
Expand mental models by explicitly accounting for feedback
(time delays, non linearity)
Test and improve mental models and structures via simulation
Insight that improves our mental models! For change to
happen- to make a difference
Structure of complex systems generates behaviour
-Dynamics of structure emerge from the interaction of:
Physics of system
Information availability
Decision rules to turn information to action
Mental models matter (a lot)
- It is not enough to change physics, information in IT system, and incentives
(not sufficient)
The fundamental attribution error (mental model)
- Our instinct is to blame the people in the system. Almost always a low
leverage response.

INDIAN INSTITUTE OF MANAGEMENT LUCKNOW INDIAN INSTITUTE OF MANAGEMENT LUCKNOW