DTV II Service Manual

Service Manual
DTV II Showering System
K-638 K-657, K-694 K-658, K-695
K-682 K-1737 K-1838
K-8033 K-8034 K-8034
1069763-X1-A ©2009 Kohler Co.

Service Manual
1069763-X1-A ©2009 Kohler Co.

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 1-1
Manual Scope - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 1-1
Manual Arrangement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 1-1
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 2-1

Safety Requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 2-1
Hazard Classifications- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 2-1
Safety Standards - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 2-2
Authorized Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 2-2
Obtaining Service Parts- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 2-2
Special Tools Required - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 2-2
Glossary of Terms - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 2-3
Theory of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 3-1

Digital Thermostatic Valve (DTV) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 3-1
Media Module - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 3-1
User Interface (UI) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 3-1
Steam System - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 3-1
Lighted Rain Panel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 3-1
Speaker Tile- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 3-1
Parts Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 4-1

Media Module change graphic - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 4-1
User Interface - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 4-2
Digital Thermostatic Valve - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 4-3
DTV Parts - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 4-4
DTV Parts By Service Kit- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 4-5
DTV Parts By Service Kit Cont. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 4-6
Lighted Rain Panel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 4-7
Lighted Rain Panel Cont.- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 4-8
Steam Adapter - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 4-9
Speaker Tile. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 4-10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 5-1

Isolating the Problem - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 5-1
Music Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 5-7
Lights Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-14
Media Module Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-15
Lighted Rain Panel Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-16
Soundtile Speaker Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-17
Steam Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-17
LED Status Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-19
Diagnostic Screens- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-19
System Error Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-20
User Interface Error Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-20
Music Error Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-20
Steam Error Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-21
Valve Error Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 5-22
Access Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 6-1

Components - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 6-1
Connection Key - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 6-2
Cable Connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 6-3
Kohler Co. i 1069763-X1-A

Disassemble the Cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 6-4
Disconnect the Cables - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 6-4
Disconnect the Wiring Looms - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 6-5
Disassemble the Valve Unit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 6-5
Service Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 7-1

Clean the Inlet Screens - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 7-1
Check Valve / Inlet Clamp Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 7-2
Outlet Adapter / Outlet Clamp Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 7-3
Cable Cover Replacement- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 7-4
Case Insert Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 7-5
Circuit Board Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 7-6
Solenoid Wiring Loom Replacement- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 7-7
Solenoid Wiring Loom Replacement Cont. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 7-8
Motor Wiring Loom Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 7-9
Thermistor Wiring Loom Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-10
Motor Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-11
Internal Clamp Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-12
Internal Clamp Replacement Cont.- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-13
Solenoid Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-14
Solenoid Replacement Cont. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-15
Inlet Clamp and Mixer Valve Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-16
Inlet Clamp and Mixer Valve Replacement Cont. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-17
Interface Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-18
Interface Replacement/Reinstallation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-18
Interface Cable Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-19
System Pressure Check - Jumper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-20
calibration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-21
Check Power Connections and Water Supply to Steam Generator - - - - - - - - - - - - - - - - - Page 7-21
Test the Generator - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-22
Test the Control Cord - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-22
Test the User Interface Control - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 7-23
Wiring and Schematic Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 8-1

General - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 8-1
DTV Internal Wiring - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 8-1
Solenoid Wiring Loom - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Page 8-2
1069763-X1-A ii Kohler Co.

Introduction
MANUAL SCOPE
This manual specifically covers the servicing of a Kohler DTV II Showering System. The manual includes general
information, operational theories, and troubleshooting service procedures.
MANUAL ARRANGEMENT
The material in each section is divided into frames. Each frame includes a text column on the left side and any
corresponding illustrations on the right side. Each frame has a number that is referenced whenever the information
within that frame is needed in this manual.
The information in this manual is divided into eight sections, and is presented in the following order:
Section 1. Introduction
Section 2. General Information
Section 3. Theory of Operation
Section 4. Parts Identification
Section 5. Troubleshooting
Section 6. Access Procedures
Section 7. Service Procedures
Section 8. Wiring Schematic
Kohler Co. Page 1-1 1069763-X1-A

Introduction
1069763-X1-A Page 1-2 Kohler Co.

General Information
SAFETY REQUIREMENTS
Personal safety should be your primary concern when maintenance or service operations are performed on a Kohler
DTV II Showering System. As such, these general safety requirements should be heeded at all times:
• All electrical work should be performed by a qualified electrician or Kohler Authorized Service Representative
(ASR).
• When servicing electrical components or any portion of the system where high voltages may be
encountered, be sure the power to the entire system is turned OFF. When the power must be turned on for
voltage measurements, for example, use extreme caution.
• No unauthorized modifications or alterations should ever be made to the Kohler DTV II Showering System
components.
WARNING: Electrical shock can cause severe injury or death to the user and/or service
personnel.
• Kohler Co. will not assume responsibility for product performance or safety where replacement components
or parts other than Genuine Kohler Replacement Parts or authorized alternates are used. Should any
deviation be noted that would indicate unauthorized modification, Kohler Co. recommends you contact the
Customer Service Department for clarification.
• The instructions, drawings, and diagrams contained in this manual present information available at the time
of printing. Although every attempt has been made to keep them up-to-date, Kohler Co. reserves the right to
implement product changes without further notice.
Frame 2-1
HAZARD CLASSIFICATIONS
Additional safety information is provided throughout this manual. A series of signal words is used to draw immediate
attention to this important information. To ensure your protection, pay careful attention to all these safety notices. The
following signal words will be found throughout this manual:
DANGER: Indicates the presence of a hazard which will cause severe personal injury, death, or
substantial property damage if the warning is ignored. This includes hazards which will
cause external leaks.
WARNING: Indicates the presence of a hazard which can cause severe personal injury, death, or
substantial property damage if the warning is ignored. This includes hazards which can
cause external leaks.
CAUTION: Indicates the presence of a hazard which will or can cause minor personal injury or property
damage if the warning is ignored. This includes hazards which may cause internal leaks.
IMPORTANT! Indicates maintenance or service information which is helpful but not hazard related.
Frame 2-2

General Information
SAFETY STANDARDS
A Kohler digital thermostatic valve (DTV) is designed and manufactured to meet or exceed all current industry safety
standards. The electrical components for all DTVs are individually tested before leaving the factory. The DTV and
interface system(s) are UL and CSA listed. The DTV and interface system(s) comply with Part 15 of the FCC rules,
ASSE 1016 CSA, B125.1, and ASME A112.18.1.
?? IS ADDITIONAL INFOMATION REQUIRED HERE FOR THE OTHER COMPONENTS ??

Frame 2-3
AUTHORIZED SERVICE
Service should be performed by a Kohler ASR. Should any deviation be noted that would indicate that unauthorized
modifications or alterations have been made, Kohler recommends that you contact their Customer Service
Department for clarification.
Kohler Company
Attn: Customer Service Department
Kohler, WI 53044 U.S.A.
(920) 457-4441 or
1-800-4-KOHLER.
Frame 2-4
OBTAINING SERVICE PARTS

To obtain service parts, refer to the service parts page for the product you are servicing. If you are unable to find the
parts you need, or need additional information, contact:
Kohler Company
Attn: Customer Service Department
Kohler, Wisconsin 53044
1-800-4-KOHLER
www.serviceparts.kohler.com
If you need service parts pricing information or a quotation, please contact: the Kohler Company at
1-800-4-KOHLER.
Frame 2-5
SPECIAL TOOLS REQUIRED

In general, you will only need commonly used tools to service the components in this system. For the Kohler DTV,
T15 and T20 torx wrenches are required.
Frame 2-6

GLOSSARY OF TERMS
ACCESS PROCEDURES: Procedures generally limited to the removal and installation of parts or components for
one of several reasons:
• to replace them with new items or assemblies
• to permit further disassembly of the items
• to gain access to another item or assembly
ADJUST: To alter, modify, or bring within required tolerances the components of an assembly to correct or improve
performance or fit.
ASSEMBLE: To restore a disassembled component to its assembled state; generally replacing worn or damaged
parts in the process.
CONNECT: Join or plug wiring or tubing into a mating terminal, connector, or pipe.
DISASSEMBLE: To remove parts from an assembled component to repair that component.
DISCONNECT: Separate wiring or tubing from mating terminal, connector, or pipe.
ENVIRONMENTAL FACTORS: Non-system elements that affect the operation of the fixture.
REINSTALL: To install the same part that has been removed.
REPLACE: To install a new part in place of the one removed.
REMOVAL: To remove a part or component for one of several reasons:
• to replace it with a new item or assembly
• to permit further disassembly of the item
• to gain access to another item or assembly
SERVICE PROCEDURE: Component disassembly and reassembly instructions. Generally intended for repairing a
damaged or defective component.
Frame 2-7

General Information

Theory of Operation
DIGITAL THERMOSTATIC VALVE (DTV)
The digital thermostatic valve (DTV) is controlled by either a master or auxiliary user interface (UI). Power is supplied
to both DTV and UI via a 12 V power supply. The power supply is plugged into a standard 120 V GFCI outlet. Hot and
cold water enters the DTV through ¾" NPT inlets. The water is then mixed by a stepper motor that moves a shuttle to
increase or decrease the flow of hot or cold water. The microcontroller, located on the printed circuit board (PCB),
controls the stepper motor shuttle. A thermistor monitors the outlet water temperature and provides information to the
microcontroller. The microcontroller then maintains the desired temperature and makes any adjustments needed
based on the thermistor feedback. The water outlets are regulated by six independent solenoid valves which are
controlled by the UI.
Frame 3-1
MEDIA MODULE
The media module serves as the connection hub between the DTV, UI, Ethernet, steam system, lighted rain panel,
speaker tiles, audio line in, incandescent lighting, and line power. The media module communicates directly with a
computer through a wired or wireless Ethernet connection to access music files and internet radio. All devices
connected to the media module are controlled via the UI(s).
Frame 3-2
USER INTERFACE (UI)

The user interface is connected to, and powered by, the media module. A maximum of two interfaces may be
connected to the system, a primary interface - located within the shower, and an optional auxiliary interface - located
outside the shower. The UI is designed to be mounted to the finished wall surface. The UI has five icons located on
the face of the unit: POWER, USER 123, USER 456, OK, and Back. In addition to the icons, there is also a dial for
menu navigation or the adjustment of temperature, lighting, and volume. The UI communicates through the media
module to control all the shower system functions: water temperature, massage, steam, music, as well as
incandescent and chroma-lighting.
Frame 3-3
STEAM SYSTEM
The RS485 steam adaptor enables the connection of a Kohler steam generator to your showering system. A
temperature sensor is mounted in the shower allowing the temperature and steam functions to be controlled by the
UI.
Frame 3-4
LIGHTED RAIN PANEL

The lighted rain panel is powered by the power data system (PDS). The lighted rain panel communicates through the
PDS to the media module. Four positionable water tile showerheads and the overhead chroma-lighting are controlled
via the user interface. Chroma-lighting options include solid colors, customizeable color (color dial), and several
preprogrammed color effects.
Frame 3-5
SPEAKER TILE
Up to four speakers may be connected to the media module. Speakers are powered through the media module.
Music is accessed through a wired/wireless ethernet connection or via the line in cable. Music functionality including
sound volume is controlled via the user interface.
Frame 3-6

Theory of Operation

Parts Identification
MEDIA MODULE CHANGE GRAPHIC
Case Cover Screw
Case Cover
Motor Wiring Loom

Mini Circuit
Board Solenoid Wiring Loom
Themistor Wiring Loom
Circuit Board
Intenal Clamp
Solenoid
Motor
Grommets
Inlet Clamp
Inlet Connection
Mixer Valve
Grommets Outlet
Connection
Outlet Clamp
Frame 4-1

USER INTERFACE
1042634
Wall Sleeve
1053394
Tab
1007936
Screw
1045252
4-Pin Auxillary Cable
1072977** (Horizontal)
1072978** (Vertical)
Control Panel
1042627
Gasket
69944
Suction Cup
1042629**
Ring
**Finish/color code must be specified when ordering.
Frame 4-2

DIGITAL THERMOSTATIC VALVE
Case Cover Screw
Case Cover
Motor Wiring Loom

Mini Circuit
Themistor Wiring Loom
Circuit Board
Intenal Clamp
Solenoid
Motor
Grommets
Inlet Clamp
Inlet Connection
Mixer Valve
Grommets Outlet
Connection
Outlet Clamp
Frame 4-3

DTV PARTS
Cover Screw
Thermistor
Wiring Loom
Cover
Clip
O-Ring
Motor Wiring Loom Cover Seal
Circuit Board
Inlet Case Insert Solenoid Wiring

Loom
Ferrite
Mixer Valve
Belt Motor
Check Valve O-Ring
Outlet Case Insert
Check Valve
Clamp Screw
Adapter O-Ring
Internal Clamp
Inlet Screw Cartridge
Inlet Clamp Solenoid

Top
Adapter O-Ring
Solenoid O-Ring
Strainer
Cap
Adapter
(3/4" NPT)
Outlet Screw
Inlet Clamp
Bottom Outlet
Clamp Top
Outlet Clamp Seal

Adapter (1/2" NPT) Bottom
Grommet
Grommet
8-Pin Cable Assembly
Grommet
Power Supply
This page is for reference use only. Do not use this page for ordering parts.
To obtain service parts refer to the homeowners guide packed with your product or visit the
Kohler Service Parts Store online at www.kohlerserviceparts.kohler.com.
Frame 4-4

DTV PARTS BY SERVICE KIT
1052070 1052072
Solenoid Check Valves
and Cartridges
Strainers Inlet Screws
Cap Internal Clamps Solenoid Adapter O-Rings Cartridges
Adapter O-Rings Cover and Clamp Screws Solenoid O-Rings Check Valve O-Rings Check Valves
1052071 1052073 1052074

Circuit Board Solenoid Wiring Loom Motor
Belt
Circuit Board
Cover Screws
Cover Screws Solenoid Wiring Loom Cover Screws Motor
1052075 1052076
Cable Cover Motor Wiring Loom
Cover Seal Cover Seal
Grommets Grommets Grommet Cover Screws Ferrite Motor Wiring Loom Cover Screws
1052077 1052081
Inlet Clamp Inlet Clamp and Adapters
Adapter O-Rings Inlet Clamp Top Inlet Screws Inlet Clamp Top
Inlet Screws Inlet Clamp Bottom Adapter O-Rings Adapters (3/4" NPT) Inlet Clamp Bottom
Frame 4-5

DTV PARTS BY SERVICE KIT CONT.
1052078
Inlet Clamp and Mixer Valve
Clip
Solenoid O-Ring Inlet Clamp Top

O-Ring
Mixer Valve
Inlet Screws Inlet Clamp Bottom Internal Clamps Cover and Clamp Screws
1052079 1052082
Seals and Outlet Adapters
Screws
Belt Cover and Clamp Screws
Outlet Clamp Top Adapters (1/2" NPT)
Inlet Screws Adapter O-Rings
O-Ring Outlet Screws Solenoid O-Rings Outlet Screw Outlet Clamp Bottom Adapter O-Rings
1052080 1052083 1052084

Thermistor Wiring Loom Plates Internal Clamps
Clip
Inlet Case Insert Solenoid O-Ring

O-Ring
Cover Screws
Internal Clamps Clamp Screw
Thermistor Wiring Loom Outlet Case Insert
1052085 1052086 1045251

Outlet Clamps Power Supply 8-Pin Cable Assembly
Adapter O-Rings Outlet Clamp Top
Outlet Screw Outlet Clamp Bottom
Frame 4-6

LIGHTED RAIN PANEL
1079820
Template/Cradle
1082203
Power Data
1082207
Supply
Fuse
1074076
1079600 Cable, CSM Peripheral
1101291 Gasket
Light Box
1083381
Power Cable
1101292**
Escutcheon
1054473**
Escutcheon
1079599 A
1080652 Grommet
Nut
Frame 4-7

LIGHTED RAIN PANEL CONT.
A 1036043
Shield
1045770
Adapter 1071652
11 mm Hex Bit
1051681
Screen Washer
1044060
O-Ring 1045773
1041362 Base (Includes Clamps)
Wire
1036038
Screw 1056104
Spring Washer
1036040
Spacer
1045772
Elbow
1047041
Washer
1044058
O-Ring
1044059
1059514
O-Ring
Screw
1045768
Sprayhead
1036044
Clamp
1045769
1039745
Sprayhead
Setscrew
1051487
Nozzle
1036041**
1036044 Spray Face
Clamp
1039745
Setscrew 1051682
Nozzle
1041573**
Spray Face
Frame 4-8

STEAM ADAPTER
1089593**
Housing Assembly
1047578
Gasket
1089595
Coupler and Cables
1009923**
Steamhead
1070455
Adapter
1064359
Sensor
1068289
Harness
1059053
Data Cable [10" (25.4 cm)]
**Finish/color code must be specified when ordering
Frame 4-9

SPEAKER TILE.
1053394
Tab
1070529
Gaskets
1007936
Screw
1068302
Support 1039745
36449
Setscrew
O-Ring
1051679
Wrench
1068303**
1068186 Cover
Speaker
1067043
Screw
Frame 4-10

Troubleshooting
ISOLATING THE PROBLEM
There are two steps for resolving a Kohler DTV II Showering System malfunction:
Troubleshooting Tables
1. Use the Troubleshooting and Error Code Tables to isolate the malfunction.
Troubleshooting Procedures
2. Whenever you repair, replace, or adjust any components or assemblies of a DTV II system, always check that
the problem has been solved, and that no other problems exist. If the valve works correctly when reinstalled and
retested, discontinue troubleshooting.
Frame 5-1

Troubleshooting
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION REFERENCE
1. Control panel is not lit. A. No power to the media A. Check the power A. None
module. The indicator supply connection to
light on the media the outlet and power
module will not be lit. supply to the outlet
(breaker).
B. Cable connections may B. Check all interface B. None

be loose or cable connections,
disconnected. connect if needed.
Cables: 1045251
(primary interface),
1045252 (auxiliary
interface).
C. Interface cable is C. Replace interface C. See Frame 7-20

damaged. cable(s).
D. Circuit board is D. Replace the circuit D. See Frame 7-6

damaged. board.
E. User interface is E. Replace the user E. See Frame 7-18

damaged. interface. See Frame 7-19
F. Media module is F. Replace the media F. None

damaged. module.
Frame 5-2
2. The primary interface A. Media module may A. Disconnect and A. None

power indicator pulses require resetting. Media reconnect the power
but does not turn on. module indicator light is supply to reset the
NOT lit and blinking. media module. If the
indicator light is still not
blinking, replace the
media module.
B. An incompatible B. Verify interface part B. ________

interface is installed. number and software
version, replace if
needed.
C. Interface cable C. Check the interface C. See Frame 7-20

connections are loose. cable connections.
D. Interface cable is D. Replace the interface D. See Frame 7-20

damaged. cable.

Frame 5-3

3. Primary interface is lit, A. Interface cable A. Check all interface A. See Frame 6-5
but Auxiliary interface is connections may be cable connections,
not loose or disconnected. connect if needed.
B. The media module B. Disconnect and B. None

memory may need reconnect the power
resetting. supply from the media
module.
C. Interfaces may be at C. Enter the “About” C. See Frame 7-18

different software screen on present See Frame 7-19
revision levels. functional primary user
interface and record
version number.
Unplug present primary
user interface and
replace with accessory
user interface. Attempt
to activate shower. If
shower functions, enter
the “About” screen and
record version number.
If the two version
numbers do not match,
or the shower does not
function, replace
accessory interface
with an interface at
same version level as
primary interface.
D. Auxiliary interface cable D. Replace auxiliary D. See Frame 7-20

is damaged. interface cables.
E. Primary user interface E. Replace primary user E. See Frame 7-20

cable is damaged. interface cable.
F. Auxiliary interface is F. Replace auxiliary F. See Frame 7-18

G. Primary user interface G. Replace primary user G. See Frame 7-18

is damaged. interface. See Frame 7-19
H. Media module circuit H. Replace the media H. ________

board is damaged. module circuit board.
Frame 5-4
4. Auxiliary interface A. Media module may A. Disconnect and A. None

power indicator pulses, require resetting. Media reconnect the power
but primary interface's module indicator light is supply to reset the
does not. NOT lit and blinking. media module. If the
indicator light is still not
blinking, replace the
media module.
B. An incompatible B. Verify interface part B. ________

interface is installed. number and software
version, replace if
needed.

Troubleshooting
C. Interface cable C. Check the interface C. See Frame 7-20

connections are loose. cable connections.
D. Interface cable is D. Replace the interface D. See Frame 7-20

damaged. cable.

Frame 5-5
5. Primary and auxiliary A. Lock-Out function is A. Disable in setup mode. A. Refer to the “User
interface are lit, but enabled. Interface Homeowners
auxiliary interface does Guide.”
not appear to function.
Frame 5-6
6. Display is difficult to A. Contrast is not A. Adjust contrast in the A. Refer to the “User
read. optimized. user interface setting Interface Homeowners
menu: Settings > User Guide.”
Interface > Contrast.
B. Brightness is not B. Adjust the brightness in B. Refer to the “User

optimized. the user interface Interface Homeowners
setting menu. Guide.”
Frame 5-7
7. The interface functions A. Inlet/outlet fittings may A. Check the valve inlet, A. See Frame 7-1
normally but no water be blocked. showerhead, and body
flows from the outlets. spray screens for
blockage or debris.
Clean if needed.
B. Hot and cold water B. Turn on the water B. None

supplies are not turned supply to the valve.
on.
C. Outlets not configured C. Check to make sure the C. Refer to the “User
correctly in custom outlet is turned on and Interface Homeowners
configuration. each valve outlet must Guide.”
be assigned a name.
D. The valve memory may D. Disconnect and D. None

require resetting. reconnect the power
supply from the
electrical outlet.
E. System error. E. Check the user E. Refer to the “User

interface for an error Interface Homeowners
code. Guide.”
F. Solenoid wiring loom F. Check wiring loom F. See Frame 7-7

loose. connections to the See Frame 7-8
circuit board and
solenoids.
G. Valve circuit board is G. Replace the valve G. See Frame 7-6

damaged. circuit board.
Frame 5-8

8. Only cold water from A. Hot water supply is A. Check if the hot water A. None
the outlets. either not turned on or supply is turned on and
not connected to the connected to the valve
valve inlet. inlet.
B. Hot water inlet is B. Check the hot water B. See Frame 7-1
blocked. inlet screen for See Frame 7-2
blockage. Clean or
replace the inlet
screen.
C. “Show Software” is C. Disable “Show C. Contact the Customer

enabled. Software.” Care Center.
Frame 5-9
9. Fluctuating or reduced A. Inlet/outlet fittings may A. Check the inlets and A. See Frame 7-1
flow rate. Valve is be blocked. outlets for blockage or
functioning properly. debris. Clean the inlet
screens for the valve,
showerhead(s), and/or
bodysprays.
B. Water outlet pressure is B. Check that the flow rate B. Refer to the
low or fluctuating. is at or above the “Specifications” section
minimum rate required. in the valve homeguide.
Frame 5-10
10. Blend temperature drift A. Fluctuating water A. Check the inlet A. Refer to the
or temperature cycling. temperature. temperature “Specifications” section
differentials and verify in the valve homeguide.
they are sufficient.
B. Hot water supply B. Check and make B. None

temperature fluctuation. adjustments as
needed.
C. Pressure difference C. Install pressure C. None

greater than 5 psi (34.5 regulators to bring
kPa) between the hot supply lines within 5 psi
and cold supply lines. (34.5 kPa) of each
other.
D. Calibration number was D. Verify the calibration D. __________

not entered correctly number in the interface
into the interface. matches the number on
the valve.
Frame 5-11
11. Maximum blend A. Incorrect maximum A. Set the maximum A. Refer to the “User
temperature too hot or temperature setting. temperature setting as Interface Homeowners
too cold. desired using the user Guide.”
interface.
Frame 5-12

Troubleshooting
12. Flow continues out of A. Residual water in A. Some dripping out of A. See Frame 7-14
one or more outlets showerheads/ showerheads and
after switching power bodysprays. bodysprays after the
off. valve is shut off is
normal.
B. Solenoid is damaged. B. Replace the B. See Frame 7-14

malfunctioning solenoid
pair.
Frame 5-13
13. Water leaking from the A. Connections not A. Check all connections. A. None
valve. secure. Make adjustments as
CAUTION: Risk of needed.
personal injury or
product damage. Turn
off the main power and
water supply.
B. Seals are worn or B. Order a seal service B. See Frame 4-4

damaged. pack and replace all See Frame 4-6
seals.
Frame 5-14
14. Massage mode shuts A. Unequal flow rates A. Revise installation to A. Contact the installer.
down but water between valve outlets. have one bodyspray
continues to run from per valve outlet. Use
the outlets. bodysprays with the
same flow rate.
B. Fluctuation of the inlet B. Install pressure B. None

water pressure. regulators in the supply
lines.
C. Pressure difference C. Install pressure C. None

greater than 5 psi (34.5 regulators to bring
kPa) between the hot supply lines within 5 psi
and cold supplies. (34.5 kPa) of each
other.
Frame 5-15
15. Hot water only, then the A. Hot and cold lines are A. Switch hot and cold A. None
valve shuts down. reversed. water supply
connections. Verify the
hot water supply is
connected to the inlet
marked “H” and the
cold water supply is
connected to the inlet
marked “C.”
Frame 5-16
16. Massage and A. Massage and A. Enable the massage A. Refer to the “User
temperature therapy temperature therapy and temperature Interface Homeowners
does not work. functions are not therapy functions using Guide.”
enabled. the User Interface.
Frame 5-17

17. Valve is noisy. A. Valve is installed in a A. Verify the valve is not A. None
wall adjacent to a noise touching the wallboard.
NOTE: The valve sensitive room. Isolate any mounting
contains a stepper contact points with
motor and some noise rubber washers.
(like a printer) is Relocation of the valve
normal. may be required.
- Motor Groaning B. Hot water temperature B. Reduce the hot water B. None
is set too high. supply temperature to
125ºF (52ºC).
- Motor Groaning C. Fluctuating C. Install pressure C. None

temperature and regulators in the water
pressure. supply lines.
- Whistle D. Flow is restricted. D. Check the inlets and D. See Frame 7-1
outlets for blockage or
debris. Clean the inlet
screens for the valve,
showerhead(s), and/or
bodysprays.
- Whistle E. Flow is restricted; E. Replace solenoid. E. See Frame 7-14

solenoid is partially See Frame 7-15
open.
- Thumping/Banging F. Water hammer. F. Install water hammer F. None

arestors in the supply
lines prior to the valve
inlets.
Frame 5-18
MUSIC TROUBLESHOOTING
18. Speakers do not A. Speaker cable is not A. Make sure the cables A.
produce sound in a two plugged in properly. are properly installed
speaker setup. into the Media Module
connections and to the
left and right speakers.
Frame 5-19
19. Speakers do not A. Damaged speaker or A. Make sure the working A.

produce sound in a four speaker not plugged in. speakers are properly
speaker setup. installed into the Media
Module connections
and to both sets of
terminals on each left
and right cables.
Frame 5-20
20. After playing music A. Thermal shut down. A. Shut down the system A.
loudly, the music stops for 1 hour to allow the
even though a song is unit to cool. Make sure
properly selected. the area where the unit
is installed does not
exceed 104°F (40°C)

Troubleshooting
Frame 5-21
21. Library menu is not A. The Roku agreement A. Enter the settings A.
available. was declined. menu, select “System,”
select “Music
Software,” select “Roku
Agreement” and select
“YES.”
Frame 5-22
22. Music server is not A. Wireless network is not A. Enter the settings A.
available. configured properly. menu, select “System,”
select “WiFi Security,”
select “Network Name,”
select “WEP/WPA Key”
and enter the security
key.
B. The network cable is B. Connect the Media B.

not connected to the Module to the router’s/
correct router/switch switch’s ethernet ports.
input.
C. A compatible media C. Install/open one of the C.

server is not installed/ supported media
running on your home servers such as
computer. iTunes®, Microsoft®
Windows® Media
Connect, RhapsodyTM
or Musicmatch® on
your computer and load
your favorite music into
the server’s library.
D. The media server on D. Reference the media D.

your home computer is server’s help menu to
not configured to share properly configure file
files. sharing.
E. The incorrect Wi-Fi E. Enter the settings E.

region was selected. menu, select “System,”
select “Music
Software,” select
“Region” and select the
appropriate
geographical region
that matches your Wi-Fi
router.
Frame 5-23
23. I have a wireless A. Ethernet cable is A. Make sure an Ethernet A.

network but my Media plugged in. cable is not plugged
Module is unable to into Media Module’s
connect to the network. ethernet jack.
B. Media Module is not B. Make sure the Media B.

within Wi-Fi range. Module is within range
of your Wi-Fi network.

C. A WEP key was not C. Enter the settings C.

entered for a secured menu, select “System,”
network. select “WiFi Security,”
select “Network Name,”
select “WEP Key” and
enter the security key.
D. The router is not set up D. Make sure the access D.

for 802.11b. point/router is
configured to allow
802.11b clients.
Frame 5-24
24. The Media Module can A. The firewall is not A. Make sure your firewall A.
not connect to an configured correctly to software is configured
iTunes server with allow iTunes music to allow iTunes music
firewall software sharing. sharing. For a Mac:
running. Open System
Preferences. Select the
Sharing icon and click
on the firewall tab.
Select the option
“iTunes Music Sharing.”
For a PC: Refer to your
documentation for
changing firewall
settings. If running
Windows XP service
pack 2, open “Security
Center,” select
“Windows Firewall,”
click on the
“Exceptions” tab, and
check to see that
iTunes is enabled. If
not, use “Add
Programs” to enable it.
After these changes
have been made,
restart the Media
Module by
disconnecting and
reconnecting the AC
power.
Frame 5-25

Troubleshooting
25. The Media Module can A. Windows Media A. Make sure that your A.
not access Windows Connect is not computer containing
Media Connect library. configured for sharing. your music library is
powered ON and
Windows Media
Connect is running
(icon should be visible
in the task tray). With
the Media Module
powered ON and
connected to your
network, make sure
that the Media Module
is an authorized device.
Launch Windows
Media Connect through
your Control Panel. On
the wizard screen,
scroll down the list of
devices. If the Media
Module is not listed,
click the “Add" button at
the bottom of the list.
Click on Media Module,
then click "OK." It
should show up on the
list of authorized
devices. Click "Done."
Reboot the Media
Module by
disconnecting the AC
power from the wall
outlet.
Frame 5-26
26. The Media Module can A. iTunes is not running. A. Make sure the A.
not access the iTunes computer containing
library. your iTunes library is
turn on and iTunes is
running.
B. iTunes is not B. In iTunes, be sure to B.

configured for sharing. turn on the "music
sharing" option. Go to
the
iTunes>Preferences
menu or Edit>
Preferences for PC
users. In the dialog box
that appears, click the
"Sharing" icon, then
check the option "Share
my music" to enable
sharing on your local
network.

C. iTunes is not C. Close and restart C.

responding to iTunes on your
commands from the computer.
Media Module.
Frame 5-27
27. I can see my iTunes A. iTunes is not A. In iTunes, be sure to A.

library in the list of configured for sharing. turn on the “music
libraries, but when I try sharing” option. Go to
to connect, the the
connection fails. iTunes>Preferences
menu or
Edit>Preferences for
PC users. In the dialog
box that appears, click
the “Sharing” icon, then
check the option “Share
my music” to enable
sharing on your local
network.
B. No IP address B. The Media Module was B.

assigned to the Media not assigned an IP
Module. address via DHCP, but
the PC was. In this
situation, the Media
Module is able to see
the library via
Rendezvous, but is not
able to connect to the
library. Here is how to
check your Media
Module’s address:
Enter the settings
menu, select “System,”
select “Music,” select
“Roku IP Address.” If
your IP address is of
the form
169.254.xxx.xxx, the
Media Module did not
get a DHCP-assigned
address. Check the
configuration of your
router to ensure it is set
up to assign DHCP
addresses. Reboot the
Media Module by
power from the wall
outlet.
Frame 5-28
28. The Media Module can A. Musicmatch is not A. Make sure the A.
not access the running. computer containing
Musicmatch library. your music library is
powered ON.

Troubleshooting
B. Musicmatch is not B. Make sure music B.

configured for sharing. sharing is enabled in
Musicmatch. From the
main Musicmatch
menu, click on Options/
Settings. Click on the
tab “CD Lookup/
Connectivity.” Click the
buttons next to “Enable
music server” as well
as “Universal Plug and
Play.” Musicmatch
does not need to be
running while using the
Media Module; once
enabled, the UPnP
server runs in the
background. Reboot
the Media Module by
power from the wall
outlet.
Frame 5-29
29. The Media Module is A. No IP address A. Determine the Media A.

connected to my assigned to the Media Module’s address by
network via wired Module. entering the settings
ethernet, but is unable menu, select "System,"
to play Internet radio select "Music," select
and may sometimes fail "Roku IP Address." If
to locate, connect to, or your IP address is of
play music from my the form
music servers. 169.254.xxx.xxx, the
Media Module did not
get a DHCP-assigned
address. Check the
configuration of your
router to ensure it is set
up to assign DHCP
addresses. Reboot the
Media Module by
power from the wall
outlet.
B. Ethernet cable is bad. B. Replace the ethernet B.

cable.
Frame 5-30
30. No sound plays through A. The song is paused. A. Make sure a song is A.
the speakers. playing. If the song is
paused, press the OK
button to continue
playback.

B. The volume is to low. B. Make sure the volume B.

is turned up high
enough for proper
enjoyment.
Frame 5-31
31. Some of my music files A. Missing ID3 tag info. A. ID3 data tags may be A.
do not display while missing. Information
browsing. about your music,
including Song Name,
Artist, Composer,
Album, and Genre is
usually created
automatically by the
software you used to
save your audio CD
files on your computer’s
hard drive. This
process creates data
called ?ID3 tags? to
describe each track. If
this data is missing
from your music files,
they will not appear
when you browse by
that data category. You
can edit this information
in music jukebox
software such as
iTunes.
Frame 5-32
32. A music file will not A. Unsupported file A. Make sure your file is a A.
play. format. supported format:
iTunes Music Server:
MP3, AAC, ALAC, AIFF
and WAV Windows
Media Player 11 /
Windows Media
Connect: MP3, WMA
(including DRM WMA)
and WAV.
Frame 5-33
33. Songs purchased A. Song is not supported A. This is normal. DRM A.

through the iTunes because of DRM. AAC files (i.e., files
music store will not purchased on Apple’s
play. music store) are not
supported. Those files
will be detected but will
be skipped during
playback.
Frame 5-34

Troubleshooting
34. I cannot find playlists A. Some playlists may not A. iTunes users: Make A. blank
that I saved on my be supported. sure your playlist was
computer. created in iTunes and is
visible in your iTunes
application. Windows
Media Connect users:
Make sure your
playlists are saved in
the My Documents\My
Music\My Playlists or
other shared folder.
Musicmatch users:
Musicmatch exports
playlists in a manner
that is not supported.
Slimserver users: Make
sure your playlist is a
Slimserver-supported
playlist format.
Frame 5-35
LIGHTS TROUBLESHOOTING
35. The shower lights do A. The light bulbs are A. Change the light bulbs. A.
not turn on. burned out.
B. A fuse is blown inside B. Unplug the unit from B.

the wiring the wall outlet. Open
compartment. the AC wiring
compartment. Replace
the fuse with a proper
replacement. Reinstall
the cover. Plug the
power cord back into
the wall outlet and
retest.
Frame 5-36
36. Shower lights come on, A. Wrong style of light A. Incandescent bulbs A.
but do not dim. bulbs being used. should be installed in
the fixture, do not use
compact florescent
bulbs.
Frame 5-37
37. Internal lighting fuse A. Maximum wattage A. Make sure the total A.
keeps blowing. rating is being wattage of light bulbs
exceeded. does not exceed 250
Watts.
Frame 5-38
38. No “Lighting” listed in A. Lighting is disabled in A. In the settings menu, A.

menu. the settings menu. enable lighting.
Frame 5-39

MEDIA MODULE TROUBLESHOOTING

39. System stops working A. System failure. A. Reboot the Media A.
and the status LED is a Module by
solid red. disconnecting the AC
power from the wall
outlet. If the status LED
remains a solid red
after reboot, replace
the Media Module.
Frame 5-40
40. System stops working A. Power supply failure. A. Reboot the Media A.
and the Status LED is a Module by
OFF. disconnecting the AC
power from the wall
outlet. If there is no
change after reboot,
replace the Media
Module.
B. Incorrect wiring of the B. Verify that the Media B.

AC power supply. Module was installed
per the installation
manual. Make sure AC
power is present at the
outlet the Media
Module is plugged into.
Frame 5-41
41. Music stops playing A. Thermal shutdown. A. Shut down the system A.
and I get a music error. for 1 hour to allow the
unit to cool. Make sure
the area where the unit
is installed does not
exceed 104°F (40°C).
B. Incorrect speaker load. B. Verify the speaker load B.

is 4 to 8 ohms.
Frame 5-42
42. Devices (lighted rain A. Damaged cables or A. Check all wiring A.

panel, steam generator, incorrect cable connections.
etc.) are sometimes not installation.
on the menu, even
though I have them
connected to the Media
Module.
B. Power fluctuation. B. Verify that the devices B.

are connected to a
stable power supply.
C. The device is not C. See peripheral device C.

installed correctly. owners manual.
Frame 5-43

Troubleshooting
43. No display on the user A. The interface cable is A. Replace the interface A.
interface. damaged. cable.
B. The interface cable is B. Verify the interface B.

not plugged in. cable is properly
plugged into the
interface at all
locations.
C. The interface or Media C. Contact your Kohler C.

Module requires Co. Authorized Service
servicing. Representative.
Frame 5-44
LIGHTED RAIN PANEL TROUBLESHOOTING

44. Rain panel does not A. No power to PDS. A. Turn off the power to A.
light. the PDS and remove
the access cover. If the
LED light is not lit, the
circuit breaker may
have been tripped.
Reset the circuit
breaker. If the LED light
is still not lit, check
hardwire connections.
B. No power to media B. Verify media module is B.

module (status LED is plugged in. Check
off). power to the outlet.
C. Cable connections to C. Check cables and C.

media module are connections, replace
loose or damaged. cables if necessary.
D. PDS fuse is blown. D. Replace the fuse. D.
E. Media module is not E. Contact a Kohler E.

assigning an address to Authorized Service
the PDS. Representative.
F. PDS failure. F. Contact a Kohler F.

Authorized Service
Representative.
Frame 5-45
45. Cannot remove cables A. Cables are twisting A. Unthread strain relief A.
from PDS box. when unthreading cap only and separate
strain relief rubber stopper from
connections. body. Body will be free
to unthread from PDS
box.
Frame 5-46

46. Water is leaking from A. Nozzle membrane is A. Remove finished A.

around the sprayheads. not seated properly. sprayface and verify
the nozzle membrane
is completely seated in
the groove in the
sprayhead.
Frame 5-47
SOUNDTILE SPEAKER TROUBLESHOOTING

47. No sound. A. Speaker is not A. Connect to an audio A.
connected to an audio source.
source.
B. Connection to the B. Check the wire B.

speaker from the audio connections to the
source may be loose or speaker and audio
disconnected. source. Reconnect or
replace wires as
needed.
Frame 5-48
48. The speaker rattles. A. Setscrews not fully A. Unthread the setscrews A.
engaged with the from the speaker
cover. support and through
the holes in the cover to
secure the cover.
B. Gasket behind cover is B. Replace the gasket. B.

missing or damaged.
Frame 5-49
STEAM TROUBLESHOOTING
49. "GEN TEST" LED is A. The steam generator is A. Check the steam A.
OFF. not connected to the generator cable for
steam adapter.. proper connection to
the steam adapter.
B. The steam generator is B. Check the steam B.

not connected to the generator cable for
AC line. proper connection to
the AC line..
C. The steam generator C. Replace the steam C.

cable is damaged. generator cable.
D. The steam adapter is D. Replace the steam D.

damaged. adapter.
E. The steam generator is E. Replace the steam E.

damaged. generator.
Frame 5-50
50. "GEN TEST" LED is A. The steam generator is A. Replace the steam A.
ON flashing red, ON damaged. generator.
solid green, or ON solid
red.

Troubleshooting
Frame 5-51
51. "TEMP SENSOR" LED A. The room temperature A. Check room A.

is ON flashing red, ON sensor is disconnected. temperature sensor for
solid green, or ON solid proper connection.
red.
B. The room temperature B. Replace the room B.

sensor assembly is temperature sensor
damaged. assembly.
C. The steam adapter is D. Replace the steam C.

damaged. adapter.
Frame 5-52
52. "DATA LINK" LED is A. The steam adapter is A. Check the steam A.
ON flashing red, ON not properly connected adapter cable for
solid green, or ON solid to the media module. proper connection to
red. the media module.
B. The cable between the B. Replace the cable. B.

steam adapter and the
media module. is
damaged.
C. Bad heating element. C. Contact customer C.

service at 1-800-4-
KOHLER.
Frame 5-53
53. No steam is being A. The piping is not A. Reattach the pipes A.

generated.. properly attached. properly.
B. The steam head is B. There is a continuous B.

blocked. B. Remove flow of water from the
the steam head (after steam head. Water flow
cooling) and check that during automatic purge
the plunger slides freely cycle is normal.
in the cap.
Frame 5-54
54. There is a continuous A. The water supply is A. Connect the water A.

flow of water from the incorrectly attached to supply to the proper
steam head. Water flow the steam generator. inlet.
during automatic purge
cycle is normal.
B. The water feed B. Remove and inspect B.

assembly is stuck. the water feed
assembly in the
generator.
C. The solenoid valve is C. Remove and replace C.

malfunctioning. the solenoid valve.
Frame 5-55

LED STATUS INDICATORS
LED STATE DESCRIPTION ACTION REFERENCE
Blinking 1 sec on 1 sec Firmware Running A. Check Error Codes and A.

off Diagnostics screens.
Frame 5-56
Solid Red Unit Powered, firmware A. Reset Media Module. A.

locked
B. Replace Media Module. B.
Frame 5-57
Solid Orange Unit Powered, firmware A. Reset Media Module. A.

locked
Frame 5-58
No light Unit not powered or power A. Check AC voltage. A.

supply failure
Frame 5-59
DIAGNOSTIC SCREENS
PERIPHERAL STATES DESCRIPTION ACTION REFERENCE
Connected Device communicating A. None A.

properly
Frame 5-60
Intermittent Device has one A. Check error log and A.

communications failure reference your home
within the past 72 hours owner’s guide..
B. Replace B.
communication cable.
Frame 5-61
Disconnected Device no longer A. Check error log and A.

communicating with the reference your home
media module owner’s guide..
B. Replace B.
communication cable.
Frame 5-62
Terminated Device functionality ended A. Check error log and A.

by the network controller reference your home
due to frequent device owner’s guide.
errors
Frame 5-63

Troubleshooting
SYSTEM ERROR CODES
ERROR ERROR DESCRIPTION POSSIBLE CAUSE CORRECTIVE ACTION REFERENCE
CODE
0800 System Lockup and A. Blank A. Perform a “System A.

reset Reset”
B. Blank B. Add AC mains line B.

filter
C. Blank C. Replace Media Module C.
Frame 5-64
0100 Device communication A. Blank A. Perform a “System A.

error Reset”
B. Blank B. Replace Media Module B.
Frame 5-65
USER INTERFACE ERROR CODES

CODE
0201 Font Error A. Music server using A. None A.

unsupported
characters
Frame 5-66
0400 Communication Error A. Blank A. Perform a system A.

Reset.
B. Blank B. Replace B.
communication Cable
Frame 5-67
MUSIC ERROR CODES

CODE
0607 Amplifier Over-Temp A. Poor ventilation A. Turn off the music and A.
task lighting for 4
hours to allow the
system to cool down.
Make improvements to
Media Module
ventilation.
Frame 5-68
0707 Amplifier Fault A. Blank A. Restart Music. A.
B. Blank B. Power Cycle the Media B.

Module
Frame 5-69

CODE
410C Server Disconnected A. A. Check router settings A.

and power
B. B. Relocate/replace the B.
wireless router or add
an access point closer
to the media module
Frame 5-70
4807 Play interrupted A. Wireless router located A. Relocate the wireless A.

too far away router closer to the
media module
B. Wireless router B. Replace wireless B.

malfunction router
Frame 5-71
4010 Server already A. Blank A. Reset the error and A.

connected wait one minute for the
media module to reset.
Frame 5-72
4007 Generic Media Error A. Blank A. Reset the error and A.

wait one minute for the
media module to reset.
Frame 5-73
STEAM ERROR CODES

CODE
0802 Reset or Power down A. Blank A. Check power source A.

occurred
B. Blank B. Replace peripheral B.
Frame 5-74
0104 Thermistor Error A. Blank A. Replace steam A.

temperature sensor
assembly.
Frame 5-75
0408 Communication Error A. Blank A. Perform a system A.

Reset.
B. Blank B. Replace B.
communication Cable
Frame 5-76
0120 Over Safe A. Blank A. Turn down the A.

Temperature maximum temperature
setting.

Troubleshooting
CODE
B. Blank B. Reduce the steam B.

generator size
Frame 5-77
0140 Safety Circuit Fault A. Blank A. Check for blockage at A.

steam head.
B. Blank B. Replace Steam B.

Generator
Frame 5-78
VALVE ERROR CODES

CODE
0000 Value has not been A. A fault has occurred on A. Memory may require A.
setup the Control PCBA resetting: Unplug the
valve power supply
from the electrical
outlet, wait 10
seconds, and plug it
back in.If the symptom
has not been rectified,
replace the PCBA.
Frame 5-79
0001 General OK value A. System is operating A. None. A.

normally
Frame 5-80
0002 Range error for ADC A. A fault has occurred on A. Memory may require A.
the Control PCBA resetting: Unplug the
valve power supply
from the electrical
outlet, wait 10
seconds, and plug it
replace the PCBA.
Frame 5-81
0003 Outlet Temperature is A. The inlet/outlet fittings A. check the inlet/ outlet A.
too high may be blocked strainers.
B. Cold water supply B. Reinstate cold water B.

failure supply
C. Safety circuit may C. Press the OK switch C.

require resetting when in the shower
screene.
D. A fault has occurred in D. Replace the D.

the control thermistor. thermistor.

CODE
E. A fault has occurred on E. Replace the PCBA. E.

the Control PCBA
Frame 5-82
0004 Comparator feedback A. Open Circuit A. Replace the A.

error Thermistor Detected thermistor.
B. A fault has occurred on B. Replace the PCBA. B.

the Control PCBA
Frame 5-83
0005 Basic ADC error A. A fault has occurred on A. Unplug the valve A.
the Control PCBA power supply from the
electrical outlet, wait
10 seconds, and plug it
replace the PCBA.
Frame 5-84
0006 ADC timeout A. A fault has occurred on A. Unplug the valve A.

replace the PCBA.
Frame 5-85
0007 Outlet Temperature is A. The inlet/outlet fittings A. Check the inlet/outlet A.

too high may be blocked strainers.
B. Cold water supply B. Reinstate cold water B.

failure supply
C. Safety circuit may C. Press the OK switch C.

require resetting when in the shower
screene.
D. A fault has occurred in D. Replace the D.

E. A fault has occurred on E. Replace the PCBA. E.

the Control PCBA
Frame 5-86
0008 RAM checksum error A. A fault has occurred on A. Unplug the valve A.
replace the PCBA.
Frame 5-87

Troubleshooting
CODE
0010 EEPROM error A. Fault has occurred on A. Unplug the valve A.

replace the PCBA.
Frame 5-88
0020 Flash memory error A. Fault has occurred on A. Unplug the valve A.
replace the PCBA.
Frame 5-89
0023 Welded contact A. Fault has occurred on A. Unplug the valve A.

replace the PCBA.
Frame 5-90
0024 OC Relay Fault A. Safety relay fault A. Unplug the valve A.

power supply from the
back in.
B. A fault has occurred in B. Replace the B.

C. A fault has occurred on C. Replace the PCBA. C.

the Control PCBA
Frame 5-91
0025 General Algorithm A. Fault has occurred on A. Unplug the valve A.

Fault the Control PCBA power supply from the
replace the PCBA.
Frame 5-92

CODE
0026 Valve stuck at cold for A. Fault has occurred on A. Unplug the valve A.
20 minutes the Control PCBA power supply from the
replace the PCBA.
Frame 5-93
0027 Valve stuck at hot for A. Fault has occurred on A. Unplug the valve A.
20 minutes the Control PCBA power supply from the
replace the PCBA.
Frame 5-94
0028 General Controller A. Fault has occurred on A. Unplug the valve A.

Fault the Control PCBA power supply from the
replace the PCBA.
Frame 5-95
002D General Outlet Error A. Fault has occurred on A. Unplug the valve A.
replace the PCBA.
Frame 5-96
003C Motor Stuck A. The Stepper Motor is A. Press the OK switch A.

Temporarily Stuck when in the shower
screen.
Frame 5-97
003D Motor Stuck A. Damaged drive belt A. Examine condition of A.

drive belt. Replace
belt if damaged..
B. Valve pulley stuck B. Manually turn valve B.

pulley in both
directions. If it does
not turn easily, or
resistance is felt,
replace valve
assembly.

Troubleshooting
CODE
C. Fault has occurred in C. Replace stepper motor C.

the stepper motor wiring loom
wiring loom
D. Fault has occurred in D. Replace stepper motor D.

the stepper motor
E. Fault has occurred on E. Replace the PCBA E.

the Control PCBA
Frame 5-98
0046 Calibration Failure A. Fault has occurred on A. Unplug the valve A.

replace the PCBA.
Frame 5-99
0050 Stack Overrun Error A. Fault has occurred on A. Unplug the valve A.
replace the PCBA.
Frame 5-100
005A Incorrect Schedule A. Fault has occurred on A. Unplug the valve A.

Phase the Control PCBA power supply from the
replace the PCBA.
Frame 5-101
2000 Communication A. Fault has occurred on A. Unplug the valve A.

Timeout the Control PCBA power supply from the
replace the PCBA.
Frame 5-102

Access Procedures
COMPONENTS
Speakers Audio Computer Internet Lighted Rain Panel
Source
Router
Digital Mixing Valve Media Module Power Data

Incandescent Supply (PDS)
Lighting
Steam
Adapter
Steam Generator
If a steam generator is not

used, connect the PDS
directly to the media box.
AC Power AC Power Digital Interfaces AC Power
Frame 6-1

Access Procedures
CONNECTION KEY
Low Voltage
Access Cover
Right Speaker
Left Speaker
Audio Line In
Ethernet
Peripheral
Peripheral or
Auxiliary Digital
Interface
Primary Digital
Interface
Digital Mixing
Valve
Indicator Light
Incandescent
Lighting
Power Cord
High Voltage
Access Cover
Frame 6-2

CABLE CONNECTIONS
Male End
Grommet
Install grommets
flush with media box.
Slide grommet into slot

with male end up.
Lighting Connection
Low Voltage
Access Cover 1/2" (1.3 cm) D. Line
Knockout
Neutral
Indicator Light
Ground
High Voltage
Access Cover Make sure power cord Use copper
is unplugged before wire only.
opening access covers.
CAUTION: Risk of electric shock or product damage. Make sure the power cord is unplugged before
removing the access covers.
Frame 6-3

Access Procedures
DISASSEMBLE THE COVER
Cover Screw
Power
Supply
Case
Cover
Inlet
Connection
Outlet Connection
1. Unplug the power supply from the wall and turn off the water supply.
2. If needed, disconnect the inlet and outlet connections from the valve assembly using an adjustable wrench.
3. Using the torx driver, remove the five screws from the case cover.
Frame 6-4
DISCONNECT THE CABLES
Power Supply
Primary
Interface
Auxilliary
interface Tab
2. To disconnect the cables from the valve, press and hold down the tab while gently pulling the connector free.
Frame 6-5

DISCONNECT THE WIRING LOOMS
Wiring Connector
Case Inserts Loom Tab
Circuit
Board
Grommet
1. Remove the case cover and inserts.

2. Disconnect the three wiring looms from the circuit board; press and hold down the tabs while gently pulling each
of the connectors free. Gently remove the grommets from the box.
Frame 6-6
DISASSEMBLE THE VALVE UNIT

Internal
Clamp
Screws
Valve Internal
Assembly Clamp
1. Using the T15 torx driver, remove the four internal clamp screws.
2. Lift out the valve assembly from the case.
Frame 6-7

Access Procedures

Service Procedures
CLEAN THE INLET SCREENS
Inlet Clamp
O-Ring Check Valve

Screen
Adapter
Union Connection
Removable Pipe Segment
Screw
1. Disconnect the power and turn off the water supply.

2. Disconnect and remove the removable pipe segment.
3. Using a screwdriver, remove the inlet clamp screws.
4. Remove the inlet clamp.
5. Remove the adapters from the valve inlets.
6. Gently pull the check valves from the valve inlets.
7. Remove the screens from the check valves.
8. Clean the screens to remove any dirt or debris.
9. Rinse or replace the check valves and screens.
10. Reassemble the inlet connections.
Frame 7-1

Service Procedures
CHECK VALVE / INLET CLAMP REPLACEMENT
Valve Inlet
O-Ring
O-Ring
Inlet Clamp
Inlet
Connection
Check Valve
Assembly
Adapter
Screw
2. Disconnect the inlet connections from the valve assembly using an adjustable wrench.
3. Using the screwdriver, remove the inlet clamp screws.
4. Remove the inlet clamp.
6. Gently pull the check valves from the valve inlets and discard.
7. Remove and discard the valve inlet O-rings.
8. Install the new O-rings.
9. Gently push a new check valve assembly into each of the valve inlets.
10. Insert the O-rings into the end of the adapter. Verify the O-rings are seated.
11. Reassemble the inlet connections using the new inlet clamp and inlet adapters, if supplied.
12. Connect the power supply and turn on the water supply.
13. Check for leaks.
Frame 7-2

OUTLET ADAPTER / OUTLET CLAMP REPLACEMENT
Valve Outlet
O-Ring
Adapter
Outlet Clamp
Outlet Connection
Screw
2. Disconnect the outlet connections from the valve assembly.
3. Using the screwdriver, remove the outlet clamp screw.
4. Remove the outlet clamp.
5. Remove the adapters from the valve outlets.
6. Remove and discard the valve outlet O-rings.
7. Install the new O-rings.
8. Reassemble the outlet connections using the new outlet clamp and outlet adapters if supplied.
Frame 7-3

Service Procedures
CABLE COVER REPLACEMENT
Grommet
Cover Seal
Slot
Slot
Cable Cover
1. Unplug the power supply from the wall.

2. Turn off the water supply and remove the cover.
• Disassemble the Cover
See Frame 6-1
3. Remove the case cover seal located inside the cover and replace with the new seal. Discard the old seal.
4. Unlatch the cable cover, lift out and discard.
5. Set the new cable cover into the slots and snap closed.
6. Install the grommets into all unoccupied slots upon which the case cover seal will connect.
7. Install the case cover using the new screws provided.
8. Reconnect the power supply.
Frame 7-4

CASE INSERT REPLACEMENT
Case Inserts
1. Unplug the power supply from the wall and remove the cover.
• Disassemble the Cover
See Frame 6-1
2. Remove and discard the case inserts.
3. Install the new case inserts.
4. Reinstall the case cover using the new screws provided.
5. Reconnect the power supply.
Frame 7-5

Service Procedures
CIRCUIT BOARD REPLACEMENT
Clasp
Calibration
Code Press here.
Circuit
Board
Press
here.
CAUTION: Use caution, electrostatic discharge can damage electronic components.

2. Disconnect all cables from the valve; press and hold down the tab while gently pulling each connector free.
• Disconnect the Cables:
See Frame 6-2
3. Remove the case cover.
• Disassemble the Cover:
See Frame 6-1
4. Read and record the three digit calibration code found on the valve assembly label.
5. Disconnect the motor, solenoid, and thermistor wiring looms from the circuit board by gently pressing the
connector tabs.
• Disconnect the Wiring Looms:
See Frame 6-3
6. Press on each end of the circuit board near the clasps and push the circuit board towards the inside of the case.
7. Remove and discard the old circuit board.
8. Place the new circuit board between the two grooves at the bottom of the case and tilt towards the outside of the
case until the board snaps into the clasps.
9. Connect the three wiring looms to the new circuit board.
10. Verify all connectors and grommets are secured.
• Digital Thermostatic Valve:
See Frame 4-1
IMPORTANT! Position the wiring looms so that they are not pinched when the cover is secured.
11. Install the case inserts and cover using the new screws provided.
12. Connect the power supply and any remaining cables to the valve.
13. Turn on the water supply and check for leaks.
14. Enter the calibration code into the user interface. Path: Settings > Valve > Service > Activation Code (1012)

Frame 7-6
SOLENOID WIRING LOOM REPLACEMENT

Solenoid Wiring Loom Connector Tab
Grommet
Circuit Board
Solenoids
See Frame 6-1
3. Disconnect the solenoid wiring loom from the solenoids.
4. Disconnect the solenoid wiring loom from the circuit board; press and hold down the tab while gently pulling the
connector free. Gently remove the grommet from the box.
5. Discard the old solenoid wiring loom.
Frame 7-7

Service Procedures
SOLENOID WIRING LOOM REPLACEMENT CONT.
Red
Red
Orange
Red Red
Red Yellow Green
Violet
Black
Black
Brown
Black
Black
Outlet 1 White
Black
Outlet 2
Outlet 3
Outlet 4
Outlet 5
Wiring Diagram Outlet 6
6. Connect the new wiring loom to the solenoids and circuit board according to the Wiring Diagram.
11. Verify correct operation of outlets during the massage cycle.
Frame 7-8

MOTOR WIRING LOOM REPLACEMENT
Motor Wiring Loom
Screw
Connector Tab
Mini Circuit
Board
Grommet
Circuit
Board
Motor
Mixing Valve
See Frame 6-1
3. Disconnect the motor wiring loom from the circuit board; press and hold down the tab while gently pulling the
4. Disconnect the wiring loom from the motor.
5. Using the T20 torx driver, remove the screw securing the mini circuit board to the mixing valve.
6. Discard the old wiring loom.
7. Using the T20 torx driver, secure the new wiring loom mini circuit board to the mixing valve assembly. Do not
overtighten.
8. Connect the new wiring loom to the motor and circuit board.
13. Turn on the system and verify the system is functioning properly.
Frame 7-9

Service Procedures
THERMISTOR WIRING LOOM REPLACEMENT
Locking Clip Thermistor
Wiring Loom
Thermistor
O-Ring
Connector Tab
Grommet
Circuit
Board
Mixer Valve
See Frame 6-1
CAUTION: Valve may have high internal pressure. Use caution when removing the thermistor.
3. Disconnect the thermistor wiring loom from the circuit board; press and hold down the tab while gently pulling the
4. Remove the locking clip and remove the thermistor from the mixer valve housing.
5. Discard the old wiring loom.
NOTE: Replace thermistor O-ring if worn or leaking. The O-ring may remain in the mixer valve housing when the
thermistor is removed.
6. Insert the new thermistor into the mixer valve housing and reinsert the clip.
IMPORTANT! When fully inserted, the locking clip will snap around the thermistor. Verify that the clip is secure
or water leakage will occur.
7. Connect the new wiring loom to the circuit board.
Frame 7-10

MOTOR REPLACEMENT
Bracket
Belt
Motor Wiring Loom
Grommet
Motor
Nut
Loom Connection
Valve
Assembly
See Frame 6-1
3. Remove the case inserts and disconnect the three wiring looms from the circuit board; press and hold down the
tabs while gently pulling the connectors free. Gently remove the grommets from the box.
See Frame 6-3
4. Remove the valve assembly from the case.
• Disassemble the Valve Unit:
See Frame 6-4
5. Disconnect the motor wiring loom from the motor.
6. Slide the belt off the valve assembly and discard.
7. Remove and retain the four nuts securing the motor.
8. Remove and discard the old motor.
9. Secure the new motor to the bracket with the four nuts. Do not overtighten.
10. Install the new belt over the motor spindle and valve assembly.
11. Connect the motor wiring loom to the motor.
12. Place the valve unit into the case and secure with the four torx screws.
13. Connect the three wiring looms to the circuit board and verify all connectors and grommets are secured.
15. Reconnect the inlet and outlet connections.
16. Connect the power supply, turn on the water supply, and check for leaks.
Frame 7-11

Service Procedures
INTERNAL CLAMP REPLACEMENT
Solenoid
Wiring Loom
Solenoid
Internal
Clamp
Screw
O-Ring
Internal Clamp Cap
See Frame 6-1
See Frame 6-3
See Frame 6-4
5. Using the torx driver, remove the four internal clamp screws.
6. Lift out the valve unit from the case.
7. Remove and discard the internal clamp and the O-ring.
Frame 7-12

INTERNAL CLAMP REPLACEMENT CONT.
Red
Red
Orange
Red Red
Red Yellow Green
Violet
Black
Black
Brown
Black
Black
Outlet 1 White
Black
Outlet 2
Outlet 3
Outlet 4
Outlet 5
8. Install the new O-ring.

9. Connect the solenoid to the valve assembly using the new internal clamp, making sure the lower part of the
clamp will position itself over the screw hole. The screw holes alternate from one side of the solenoid to the other.
Make sure the latch is fully engaged when assembled.
NOTE: If the solenoid being replaced is at the end of the solenoid chain, install a new end cap.
11. Connect the solenoid wiring loom to the solenoids.
12. Connect the three wiring looms to the circuit board.
Frame 7-13

Service Procedures
SOLENOID REPLACEMENT
Solenoid
Wiring
Loom
Internal
Clamp
Screw
Solenoid
O-Ring
Screw O-Ring
Outlet Clamp
Internal
Adapter Clamp
See Frame 6-1
See Frame 6-3
See Frame 6-4
5. Using the torx driver, remove the four internal clamp screws.
7. Using the screwdriver, remove the outlet clamp screw of the solenoid being replaced.
8. Remove the outlet clamp by gently prying against the latches.
9. Remove the adapters from the valve outlets.
10. Remove and discard the valve outlet O-rings.
11. Disconnect the solenoid wiring loom from the solenoid being replaced.
12. Remove both internal clamps connecting the solenoid to the rest of the valve assembly.
13. Discard the old solenoid.
Frame 7-14

SOLENOID REPLACEMENT CONT.
Red
Red
Orange
Red Red
Red Yellow Green
Violet
Black
Black
Brown
Black
Black
Outlet 1 White
Black
Outlet 2
Outlet 3
Outlet 4
Outlet 5
14. Install the four new O-rings to the inlet and outlets of the new solenoid.
NOTE: The two smaller O-rings are used for the external outlet valves.
15. Reassemble the external outlet connections.
16. Connect the solenoid to the valve assembly using the internal clamps, making sure the lower part of the clamp
will position itself over the screw hole. The screw holes alternate from one side of the solenoid to the other. Make
sure the latch snaps in place before securing with screws.
IMPORTANT! Verify that the internal clamps snap into place securely.
NOTE: If the solenoid being replaced is at the end of the solenoid chain, install a new end cap.
18. Connect the solenoid wiring loom to the new solenoid.
19. Connect the three wiring looms to the circuit board.
Frame 7-15

Service Procedures
INLET CLAMP AND MIXER VALVE REPLACEMENT
Motor Solenoid Wiring Loom
Wiring
Loom Connector Tab
Screw
Grommet
Mini Circuit
Board
Locking
Clip Circuit
Board
Motor
Mixing Valve
Thermistor
See Frame 6-1
3. Remove the case inserts
See Frame 6-3
4. Disconnect the solenoid wiring loom from the circuit board; press and hold down the tab while gently pulling the
5. Remove the locking clip and disconnect the thermistor from the mixing valve housing.
6. Using the T20 torx driver, remove the screw securing the mini circuit board to the mixing valve.
7. Disconnect the motor wiring loom from the motor.
8. Using the T15 torx driver, remove the four internal clamp screws.
Frame 7-16

INLET CLAMP AND MIXER VALVE REPLACEMENT CONT.
Calibration
Code
Mixer Valve
Valve Inlet Internal

Screw Clamp
Screw
O-Ring
Solenoid
Inlet Clamp
Adapter
Internal Clamp
10. Using the screwdriver, remove the inlet clamp and discard.
12. Remove the internal clamp and O-ring connecting the mixer valve to the solenoid. Discard the old mixer valve.
13. Install the new O-ring onto the solenoid.
14. Connect the new mixer valve to the solenoid using the new internal clamps, making sure the lower part of the
clamp will position itself over the screw hole. The screw holes alternate from one side of the solenoid to the other.
IMPORTANT! Verify that the internal clamps snap into place securely.
15. Read and record the three digit calibration code found on the mixer valve label.
17. Connect the solenoid wiring loom to circuit board.
18. Using the T20 torx driver, secure the mini circuit board to the mixing valve assembly. Do not overtighten.
19. Connect the motor wiring loom to the motor.
20. Install the new thermistor O-ring to the thermistor.
21. Insert the thermistor into the mixer valve housing and reinsert the clip.
IMPORTANT! When fully inserted, the locking clip will snap around the thermistor. Verify that the clip is secure
or water leakage will occur.
24. Reinstall the inlet adapters using the new inlet clamp.
26. Connect the power supply, turn on the water supply, and check for leaks.
28. Enter the calibration code into the user interface. Path: Settings > Valve > Service > Activation Code (1012)
Frame 7-17

Service Procedures
INTERFACE REMOVAL
Wall Sleeve
Interface Interface
Suction
Cup
Disconnect
the cable. Pull the interface
from the wall sleeve.
1. Secure the suction cup to the smooth portion of the interface.

2. Firmly pull the suction cup removing the interface from the wall sleeve.
3. Disconnect the interface from the interface cable by pulling the cable collar in the opposite direction of the arrow.
If replacing, discard the old interface.
Frame 7-18
INTERFACE REPLACEMENT/REINSTALLATION
Wall Sleeve Push the interface

back into the wall
Interface
sleeve.
Reconnect
the cable.
1. Connect the new interface to the interface cable.

2. Carefully feed then through the hole in the wall sleeve and into the wall cavity. A drip loop will automatically be
formed in the cable.
3. Slide the interface into the wall sleeve.
4. Firmly press on the interface with the palms of your hands until it snaps into place.
Frame 7-19

INTERFACE CABLE REPLACEMENT
Sleeve Interface
Control
Knob
Cable
18" Secure cable.

(45.7 cm) Drip Loop
Min
1. Remove the interface.

• Interface Removal
See Frame 7-18
2. Disconnect the interface cable from both the interface and valve by pulling the cable collar in the opposite
direction of the arrow.
3. Remove and discard the old interface cable.
4. Route the new interface cable.
5. Secure the cable to the interface sleeve a minimum of 18” (45.7 cm) from the end of the cable.
6. Connect the interface cable to the interface.
7. Carefully feed the connection through the hole in the wall sleeve and into the wall cavity. A drip loop will
automatically be formed in the cable.
8. Install the interface.
• Interface Replacement/Reinstallation
See Frame 7-19
Frame 7-20

Service Procedures
SYSTEM PRESSURE CHECK - JUMPER
ROUGHING IN FOR LARGE INSTALLATION ART

7.25W (44P) X 4.5H (27P)
Use the two-position jumper to test the plumbing for leaks without the user interface.
WARNING: Risk of product damage. Any unused outlets must be capped to prevent water and air leakage.
1. Disconnect the power from the valve.

2. Connect the two-position jumper to the proper outlet, as illustrated.
3. Reconnect the power to the valve. All six outlets will activate.
4. Disconnect the power, then remove the two-position jumper.
5. Reconnect the power to the valve for normal usage.
Frame 7-21

CALIBRATION
Clasp
Calibration
Code Press here.
Circuit
Board
Press
here.
Frame 7-22
CHECK POWER CONNECTIONS AND WATER SUPPLY TO STEAM

GENERATOR
1. Check that the voltage to the steam generator unit is between 208 V and 240 V
2. Verify that the electrical wire and dedicated electrical breaker at the main electrical panel is the correct size.
Check the specifications in the installation guide.
3. Verify the breaker to the steam generator is switched “ON” at the breaker panel.
4. Reset the power by turning off the breaker at the electrical panel. Then turn it back on.
5. Check all control cord connections.
6. Verify that the water is turned on to the steam generator.
Frame 7-23

Service Procedures
TEST THE GENERATOR
Steam
Generator
Control
Cord Inlet
Control Cord Test Stick
1. Disconnect the control cord from the steam generator.

2. Insert the test stick into the steam generator control cord inlet.
3. If you hear nothing: the steam generator’s relay or power supply must be replaced. Order a replacement steam
generator.
4. If you hear the relay click on: the steam generator is functioning properly.
5. Remove the test stick an reconnect the control cord to the steam generator.
6. Run the generator for 5 minutes to make sure the unit produces steam.
Frame 7-24
TEST THE CONTROL CORD
Steam
Generator
Control Cord
Coupler
Test Stick
1. Disconnect the control cord from the user interface control. Leave the other end of the control cord connected to
the steam generator.
2. Connect the coupler to the control cord and insert the test stick into the coupler.
3. If you hear the relay click on: the steam generator and control cord are functioning properly.
4. If you hear nothing: the cord is damaged and must be replaced.
Frame 7-25

TEST THE USER INTERFACE CONTROL
Steam User Steam

Generator Interface Generator
Control
Test Cord
Coupler
Control
Cord
Test Cord
Test Stick
1. Turn off the power to the steam generator.

2. Disconnect the user interface control cord from the steam generator.
3. Insert the test cord into the steam generator control cord inlet.
4. Connect the coupler to the test cord.
5. Turn on the power to the steam generator.
6. Connect the test stick to the coupler.
7. If you hear the relay click on: the steam generator, test cord and coupler are functioning properly.
8. If you hear nothing: the test kit must be replaced.
9. Disconnect the test stick and connect the user interface control cord and the user interface control. Activate the
user interface control.
10. If you hear the relay click on: the steam generator and user interface control are functioning properly.
11. If you hear nothing: the user interface control must be replaced.
Frame 7-26

Service Procedures

Wiring and Schematic Diagrams
GENERAL
This section contains wiring and schematic diagrams for the electrical and electronic elements.
Frame 8-1
DTV INTERNAL WIRING

Motor Wiring Loom Connection
Motor Wiring Loom
Mini Circuit
Themistor Wiring loom
Circuit Board
Thermistor Wiring Loom

Connection
Frame 8-2

Wiring and Schematic Diagrams
SOLENOID WIRING LOOM
Red
Red
Orange
Red Red
Red Yellow Green
Violet
Black
Black
Brown
Black
Black
Outlet 1 White
Black
Outlet 2
Outlet 3
Outlet 4
Outlet 5
Frame 8-3

© 2007 Kohler Co. 1069763-X1-A
1069763-X1-A © 2007 Kohler Co.

DTV II Service Manual

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Service Manual

DTV II Showering System

K-638 K-657, K-694 K-658, K-695

K-682 K-1737 K-1838

K-8033 K-8034 K-8034

1069763-X1-A ©2009 Kohler Co.

1069763-X1-A ©2009 Kohler Co.

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 2-1

Theory of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 3-1

Parts Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 4-1

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 5-1

Access Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 6-1

Kohler Co. i 1069763-X1-A

Service Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 7-1

Wiring and Schematic Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 8-1

1069763-X1-A ii Kohler Co.

Kohler Co. Page 1-1 1069763-X1-A

1069763-X1-A Page 1-2 Kohler Co.

Kohler Co. Page 2-1 1069763-X1-A

?? IS ADDITIONAL INFOMATION REQUIRED HERE FOR THE OTHER COMPONENTS ??

OBTAINING SERVICE PARTS

SPECIAL TOOLS REQUIRED

1069763-X1-A Page 2-2 Kohler Co.

Kohler Co. Page 2-3 1069763-X1-A

1069763-X1-A Page 2-4 Kohler Co.

USER INTERFACE (UI)

LIGHTED RAIN PANEL

Kohler Co. Page 3-1 1069763-X1-A

1069763-X1-A Page 3-2 Kohler Co.

Case Cover Screw

Motor Wiring Loom

Themistor Wiring Loom

Kohler Co. Page 4-1 1069763-X1-A

**Finish/color code must be specified when ordering.

1069763-X1-A Page 4-2 Kohler Co.

Case Cover Screw

Motor Wiring Loom

Themistor Wiring Loom

Kohler Co. Page 4-3 1069763-X1-A

Inlet Case Insert Solenoid Wiring

Inlet Clamp Solenoid

Outlet Clamp Seal

1069763-X1-A Page 4-4 Kohler Co.

Cap Internal Clamps Solenoid Adapter O-Rings Cartridges

1052071 1052073 1052074

Cover Screws Solenoid Wiring Loom Cover Screws Motor

Cover Seal Cover Seal

Kohler Co. Page 4-5 1069763-X1-A

Solenoid O-Ring Inlet Clamp Top

Outlet Clamp Top Adapters (1/2" NPT)

Inlet Screws Adapter O-Rings

1052080 1052083 1052084

Inlet Case Insert Solenoid O-Ring

1052085 1052086 1045251

Adapter O-Rings Outlet Clamp Top

Outlet Screw Outlet Clamp Bottom

1069763-X1-A Page 4-6 Kohler Co.

**Finish/color code must be specified when ordering.

Kohler Co. Page 4-7 1069763-X1-A

**Finish/color code must be specified when ordering.

1069763-X1-A Page 4-8 Kohler Co.

**Finish/color code must be specified when ordering

Kohler Co. Page 4-9 1069763-X1-A

**Finish/color code must be specified when ordering.