SUBJECT : IT(402) CLASS:IX

Chapter : 1 - COMMUNICATION SKILLS - I

Exercises
A. Multiple choice questions.
1. (b) Eye contact
2. (b) Channel is not suitable
3. (c) Feedback
4. (a) Prejudice
5. (b) paragraph
6. (b) verb

B. Short answer question(I)

1. What are various methods of communication?
Ans: The three methods of communication are commonly used in our day-to-day lives:
(a) Verbal Communication (b) Non-Verbal Communication (c) Visual Communication
2. Which communication is also known as graphic communication?
Ans: Visual Communication (Also Known as Graphic Communication).
3. Define communication perspectives.
Ans: A communication perspective examines how the messages are transmitted, how it
influenced the individual and collective behavior.
4. Name the parts of a sentences.
Ans: A sentence can be divided into the following two parts:
1. Subject part 2. Predicate part

C. Short answer questions(II)

1. What are the main components of body language?
Ans: The main components of body language are:
1. Eye contact
2. Head position and movement
 3. Facial expression

2. State the elements of communication cycle.

Ans: The main elements of communication cycle are as follow:
a. Sender b. Idea c. Message d. Encoding
e. Communication channel: f. Receiver g. Decoding h. Feedback
3. Briefly explain the role of language in communication.
Ans: Language plays an important role in any communication process where both the
sender and the receiver must be reasonably comfortable in the language used. This is
because any communication process--- oral or written, the sender (s) encode (s) ideas,
which the receiver (s) decode (s) to understand and give feedback accordingly. Any lapse
on either side may lead to a communication failure
4. What is the role of environment in communication?
Ans: If the environment in which communication takes place is not conducive i.e. it is
noisy, over-crowded, filthy, smelly, dark or inadequately ventilated, it may affect the
communication process adversely.
5. Write a short note on uses of articles.
Ans: There are two types of articles ---- indefinite article and definite article. ‘ A’ and ‘an’
are indefinite articles while ‘the’ is a definite article. Generally ‘an’ is used before the words
starting with a vowels --- A, E, I, O, U and ‘a’ is used before the words starting with
consonants. Whereas, ‘The’ is used before a noun denoting a hospital, temple, school etc.

D. Long answer questions.

1. Explain the various methods of communication.
Ans: The three methods of communication are commonly used in our day-to-day lives:
(a) Verbal Communication - It is a method of using words for sharing messages to others
in a mutually understandable language such an English, Hindi etc. It includes reading,
talking, writing.
(b) Non-Verbal Communication - It is a method of using anything other than words for
conveying information. Hence, non-verbal communication comprises the gestures and
postures of your body language and supports your oral communication. It includes
chromatics, chronemics, proxemics etc.
(c) Visual Communication- Visual communication enables visual presentation of the
information. It has often said that a picture is worth a thousand words. Examples: Public
Sign, Visual Symbols, tables, chart, maps, graphs, icons and emoticons.
2. Explain the elements of communication cycle.
Ans: The elements of communication cycle are:
a. Sender: the sender who wants to send the information.
b. Idea: the information or ideas the sender wants to give the receiver.
c. Message: the actual message that is sent.
d. Encoding: The sender selects a common language that can be understood by the
receiver and encodes the information.
e. Communication channel: the sender selects an appropriate medium or channel,
such as a face-to-face dialogue, letters, faxes telephone calls, electronic mails, and so
on, for the delivery of the information to the receiver.
f. Receiver: the receiver of the information.
g. Decoding: in order to interpret or understand the information, the receiver deciphers
the encoded information sent by the sender.
h. Feedback: the receiver’s response (or non-response) to the sender’s information.
3. Explain the factors affecting perspective in communication.
Ans: The important factors that affect communication perspectives are:
• Visual perception: It is a mental block that result from your own visual perception.
• Language: It plays an important role in any communication process where both the
sender and the receiver must be reasonably comfortable in the language used.
• Past Experience: Your experience shapes your attitude towards a person, place or
situation. The same is true with the other person as well. It is normal for two
individuals to have different attitude and approach of doing things based on their
past experience.
• Prejudices: Often communication fails because the sender or the receiver may have
some or the other kind of prejudices in their mind which tends to pass some sort of
business in the messages shared.
• Feelings: Our feelings or emotional state of mind plays an important role in the act
of communication. People do not see things as they otherwise would, when under
stress of some sad or angry feelings.
• Environment: If the environment in which communication takes place is not
conducive i.e. it is noisy, over-crowded, filthy, smelly, dark or inadequately
ventilated, it may affect the communication process adversely.
4. Explain the meaning of phrase with example.
Ans: It is group of words that just gives some hint of the idea that sender of the message
wants to communicate. Hence, phrase only gives partial meaning but not a complete
meaning. Phrases do not have finite verbs.
Example: early in the morning, late in the evening, hard work, set aside, difficult task
etc.