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Week 3 - ITE 6201E - Professions and Professionalism
Week 3 - ITE 6201E - Professions and Professionalism
VIRTUAL CLASS
Ms. Karren V. de Lara
OLC Computing
Outlines
I. Define the
II. Meaning of III. Eight
terms IV. How to
Professionalism Characteristics
“Profession” Exhibit
and its of
and Professionalism
Requirements Professionalism
“Professionals”
Outlines
VIII. Code of
V. Ten VI.
Ethics of the
Characteristics Professionals VII. ACM
Filipino
of a True Ideals and Organization
Computing and
Professionals Virtues
IT Professionals
What is Profession?
▪ Profession means a job or an occupation, that helps a person earn his living. The main
criteria of a profession involves the following.
✓Public good − Any occupation serves some public good by maintaining high ethical
standards throughout a profession. This is a part of professional ethics where each
occupation is intended to serve for the welfare of the public, directly or indirectly to a
certain extent.
Definition of Professionals
▪ A person who is paid for getting involved in a particular profession in order to earn a living
as well as to satisfy the laws of that profession can be understood as a Professional. The
definition of a professional is given differently by different experts in the field. Let us see
the following definitions:
➢“Only consulting engineers who are basically independent and have freedom from
coercion can be called as professionals.” − Robert L. Whitelaw
▪ According to Aristotle, virtues are the “acquired habits that enable us to engage
effectively in rational activities that defines us as human beings.”
▪ As the saying goes, "Professionalism is not the job you do, it's how you do the job.“
▪ Professionalism involves consistently achieving high standards, both visibly and "behind
the scenes" – whatever your role or profession.
▪ Some sectors, workplaces or roles have particular "rules" of professionalism. These may
be explicit, such as an agreed dress code, or a policy for using social media. Other rules
and expectations may not be written down, but they can be just as important – such as
what is regarded as professional behavior at meetings, or even how people personalize
their desks.
Meaning of “Professionalism”
▪ It pays to be observant, and to ask for clarification if necessary. "Fitting in" is a big part of
professionalism, as it's a way to show respect, attention to detail, and a commitment to
upholding agreed practices and values.
▪ However, "being true to yourself" is just as important. True professionals don't follow
rules mindlessly, and they know when and how to challenge norms. They're also flexible,
and they find their own ways to do things – while still maintaining high standards.
Where does Professionalism come from?
• The first records of the word professionalism come from the mid-1880s. The word
professional is recorded earlier, in the mid-1700s. It comes from the word profession,
referring to one’s occupation—what one does for work. The root of all these words is the
Latin professiō, meaning “public acknowledgment.”
• Someone who shows professionalism is good at their job—they’re skilled and
competent—but the word often implies more than that. People described as true
professionals conduct themselves in a way that shows respect for those they work with,
as well as anyone else they might interact with as part of their job, such as customers. The
word is often used in reference to those with experience and a knowledge of how to act
in the workplace, but you don’t need to have experience to show professionalism.
8 Characteristics of Professionalism
1. Competence
• As a professional, you get the job done – and done well. Your abilities match the
requirements of your role, and you often produce results that exceed expectations.
• But you never plow on simply for the sake of appearances. Instead, your
professionalism allows you to manage your own and others' expectations, and to ask
for support when necessary.
8 Characteristics of Professionalism
2. Knowledge
• Professionalism involves developing detailed, up-to-date knowledge, which is often
highly specialized. At every stage of your career you can strive to master your role –
and keep adding to what you know.
• It's also important to put your knowledge into action. Being professional means
feeling confident to show what you know – not for self-promotion, but to help
yourself and others to succeed.
8 Characteristics of Professionalism
3. Conscientiousness
• Professionalism involves being reliable, setting your own high standards, and showing
that you care about every aspect of your job. It's about being industrious and
organized, and holding yourself accountable for your thoughts, words and actions.
• But don't confuse conscientiousness with working longer hours than everyone else, or
obsessing about details. True professionals plan and prioritize their work to keep it
under control, and they don't let perfectionism hold them back.
8 Characteristics of Professionalism
4. Integrity
Integrity is what keeps professional people true to their word. It also stops them
compromising their values, even if that means taking a harder road.
Integrity is bound up with being honest – to yourself, and to the people you meet. Your
beliefs and behaviors are aligned, and everyone can see that you're genuine.
8 Characteristics of Professionalism
5. Respect
• Professionalism means being a role model for politeness and good manners – to
everyone, not just those you need to impress.
• What's more, you show that you truly respect other people by taking their needs into
account, and by helping to uphold their rights.
8 Characteristics of Professionalism
6. Emotional Intelligence
• To be a true professional you need to stay professional even under pressure. This
takes strategies for managing your emotions, plus a clear awareness of other people's
feelings. In short, emotional intelligence is essential.
• Sometimes, professionalism means keeping your emotions in check. But at other
times it's important to express your feelings, in order to have meaningful
conversations or to stand up for what you believe in.
8 Characteristics of Professionalism
7. Appropriateness
• A big part of being professional is knowing what's appropriate in different situations.
It avoids awkwardness or upset, boosts your credibility, and helps you to feel secure in
your role.
• Appropriateness relates to outward appearances, such as dress, personal grooming
and body language.
• But it also covers the way you speak and write, the topics you choose to discuss, and
how you behave with others.
8 Characteristics of Professionalism
8. Confidence
• Well-founded confidence reassures and motivates other people, boosting your ability
to influence and lead. It also pushes you to take on new challenges, because you don't
fear damaging your professional reputation if things go wrong.
• Professionalism makes you confident about what you’re doing now, but always eager
to do it better and achieve more.
How to Exhibit Professionalism?
▪ Be Conscientious
✓Conscientiousness requires organization, so make regular use of To-Do Lists and
Action Programs. You can also learn to be more conscientious by improving your
concentration, to complete work more efficiently and accurately.
✓Resolve to honor your commitments and to learn from your mistakes, in order to
develop strong personal accountability.
▪ Develop Your Emotional Intelligence
✓Start by increasing your awareness of your own emotions.
✓Then work on your ability to sense other people's emotions and needs. Active
Listening is crucial here. You can also practice seeing things from other people's point
of view, so that you empathize with them, and see how best to support them.
How to Exhibit Professionalism?
▪ Role-Model Integrity
✓Start by defining your own values , then spot any gaps between them and the way you
actually behave. It involves self-knowledge, willingness to reassess your priorities, and
the ability to change your behavior.
✓Ensure that you're clear about the laws that apply to your work, as well as any policies
that your organization has in place to support ethical practices. These might include
guidelines for fair procurement processes, or rules about accepting gifts from clients.
✓Whenever possible, explain your decisions and choices carefully. And do everything
you can to make it easy for others to act with integrity, too.
How to Exhibit Professionalism?
1. A Neat Appearance
• Look sharp and organized: Iron your clothes, polish your shoes, and practice good
hygiene and grooming.
2. Proper Demeanor (in Person and Online)
• Be polite and well-spoken 100 percent of the time. Whether you’re speaking with
customers, superiors, or co-workers, keep calm and be tactful, even in tense
situations.
10 Characteristics of a True Professionals
3. Reliable
• Get your work done on time.
• Respond to requests promptly and follow-through with promises in timely fashion.
• Set benchmarks and meet them to demonstrate reliability.
4. Competent
• Express confidence, but not attitude.
• Become an expert in your field: Continue your education, attend seminars, and attain
relevant professional designations. Remain teachable. Knowledge is power!
10 Characteristics of a True Professionals
5. Communicator
• Compose your letters and emails to be brief and to the point. Make sure you have a
professional signature and email address.
• Keep your tone polite and formal.
6. Good Phone Etiquette
• Identify yourself with your full name, company, and title when placing and/or
answering a call.
• Do not dominate the conversation; listen intently and process what the other person
is saying.
• Do not use slang terms and mind your tone of voice.
• Smile while you talk: The caller may not see it, but they can hear it in your voice.
10 Characteristics of a True Professionals
7. Poised
• Maintain your composure, even when facing a difficult situation. If a customer or
superior is being belligerent, do not mirror that behavior. Diffuse the situation with
your professional demeanor.
8. Ethical
• All professionals agree to follow a code of ethics. It is imperative to display ethical
behavior at all times, on or off the clock.
10 Characteristics of a True Professionals
9. Organized
• Keep your area neat and organized for easy execution of tasks.
• Keep an updated appointment book so you don’t forget meetings.
• Carry only the necessary contents for the day in your briefcase.
10. Accountable
• Take responsibility for your actions. Own your mistake, work to resolve it, and fix it as
soon as possible. Even better: Learn from your mistakes. Lead by this example to
create trust.
Professional Ideals and Virtues
▪ The virtues represent excellence in core moral behavior. The essentials for any
professional to excel in the profession are behavior, skills and knowledge. The behavior
shows the moral ideology of the professional.
▪ The moral ideals specify the virtue, i.e., the desirable character traits that talk a lot about
the motives, attitude and emotions of an individual.
✓Public spirited virtues
✓Proficiency virtues
✓Team work virtues
✓Self-governance virtues
▪ The virtues mentioned above show the professional responsibility of an individual. Hence,
the professionalism that comes in with these virtues is called Responsible
Professionalism.
Professional Ideals and Virtues
▪ Public-spirited Virtues
✓A professional should focus on the good of the clients and the public at large, which
means no harm should be done intentionally. It also includes avoiding harm and
protecting, as well promoting the public safety, health and welfare.
▪ Proficiency Virtues
✓The moral values that include this virtue are competence and diligence. The
competence is being successful in the job being done and the diligence is taking care
and having alertness to dangers in the job. Creativity should also be present in
accomplishing the assigned task.
Professional Ideals and Virtues
1.5 Respect the work required to produce new ideas, inventions, creative works, and
computing artifacts.
Developing new ideas, inventions, creative works, and computing artifacts creates
value for society, and those who expend this effort should expect to gain value from
their work. Computing professionals should therefore credit the creators of ideas,
inventions, work, and artifacts, and respect copyrights, patents, trade secrets, license
agreements, and other methods of protecting authors' works.
1.6 Respect privacy.
The responsibility of respecting privacy applies to computing professionals in a
particularly profound way. Technology enables the collection, monitoring, and
exchange of personal information quickly, inexpensively, and often without the
knowledge of the people affected.
ACM Code of Ethics and Professional Conduct
2.9 Design and implement systems that are robustly and usably secure.
Breaches of computer security cause harm. Robust security should be a primary
consideration when designing and implementing systems. Computing professionals
should perform due diligence to ensure the system functions as intended, and take
appropriate action to secure resources against accidental and intentional misuse,
modification, and denial of service.
ACM Code of Ethics and Professional Conduct
4.2 Treat violations of the Code as inconsistent with membership in the ACM.
Each ACM member should encourage and support adherence by all computing
professionals regardless of ACM membership. ACM members who recognize a
breach of the Code should consider reporting the violation to the ACM, which may
result in remedial action as specified in the ACM's Code of Ethics and Professional
Conduct Enforcement Policy.
Code of Ethics of the Filipino Computing and
Information Technology Professional
For purposes of this Code, the following terms are defined as follows:
Information Technology
• the preparation, collection, creation, transport, retrieval, storage, access,
presentation and transformation of electronic information in all its forms including,
but not limited to, voice, graphics, text, video, data and image.
✓These qualities are particularly important when the normal “rules” of professionalism are
blurred, such as when you’re working from home.
✓Personal responsibility refers to an individual’s willingness to be accountable for what
they feel, think, and behave. Part of being a successful coworker is taking responsibility
for your behaviors, communication, and task achievement in the workplace.
✓Formal language is a specific writing and spoken style that adheres to strict conventions
of grammar. Conversely, informal language is more colloquial or common in tone; it
contains simple, direct sentences; uses contractions and abbreviations, and allows for a
more personal approach that includes emotional displays.
Thank you for listening.