Business Information Technology

1. In terms of balancing the roles and relationships between stakeholders, the company must have
social responsibility or known as CSR (Corporate Social Responsibility) to its stakeholders if it
wants the company to continue operating in the long term, especially in terms of maximizing
profits. Some examples of social responsibility are as follows:

 Social responsibility to employees

Company owners must have social responsibilities towards employees such as providing
comfortable facilities, providing appropriate salaries, and not discriminating in any way.

 Social responsibility to consumers

Companies try to provide good benefits by selling products/services to their consumers in the
hope of repeating orders from them.

 Social responsibility to suppliers

Cooperation with suppliers must be maintained by being honest in terms of pricing, having
mutual tolerance in order to create long-term business relationships, always exchanging
information with suppliers, and making timely payments to suppliers.

 Shareholder social responsibility

Companies must involve investors in making decisions in the company. Because the company
has a responsibility related to investor satisfaction and all decisions taken by the company are in
the interest of investors. Reciprocal relationships that are very profitable must be maintained so
that the company's goals can be achieved optimally.

 Social responsibility to the environment

Social responsibility here relates to environmental sustainability. Some of the things that
companies usually do are to provide benefits to the surrounding community, such as in the
fields of education, health, public facilities, and social assistance.

2. Some ways that an organization can help ensure all members of the organization participate in
ethical compliance are:

1. Lead By Explain

All members must get good views and examples in complying with organizational ethics.
Therefore, leaders must model the norms of behavior that they expect employees to follow.

 Create a code of ethics.

 Hire with an emphasis on ethical behavior.
 Respect ethical behavior in the workplace.
  Promote only employees who demonstrate ethical behavior.
 Communicate the importance of employee meeting etiquette.
 Leaders who act ethically set a positive tone in their companies and also reap co-
benefits.

An ethical reputation helps companies to attract and retain quality employees. These people
then foster a work culture built around shared values. Job seekers often choose companies
whose ethics most closely align with theirs, especially in fields with slight differences in job
descriptions. In addition, ethical leadership creates a trickle-down effect that helps attract and
retain the best employees, develop a reputation for good ethics, and adopt more sustainable
practices.

2. Provide Resources That Actively Reinforce Ethics

The importance of resources and skills is one of the things that strengthen the applicable ethics.
Workshops and training help staff recognize many ethical dilemmas, but these resources often
fail to understand the reality of many ethical violations.

 There is some confusion going on interpersonally and otherwise for the staff such as:
 Pressure or incentive to keep trying to achieve the target.
 Ignoring cross-cultural values.
 Compromised loyalty or conflict of interest.
 Resources that consistently encourage ethics are the most effective, unlike one-off
training and events.

In addition, social influence from peers reinforces the notion that individual ethics are active and
important to corporate culture.

3. Ask Employees to Write a Personal Code

Ask employees to keep a personal code of ethics, a list of unethical things they will never do.
Also prompt them to write about how they would, ideally, respond to unethical situations that
might arise in the workplace.

For example, ask employees to keep a document that details how they would react to:

 Sexual harassment
 Offers for unethical incentives
 Requests by management and coworkers to falsify reports or misuse data
 Requests to cover for a co-worker who wants to leave early
 Opportunities to take credit for the work of others

If staff keep a written code of ethics at hand, they will be more likely to act with integrity.
Rehearsing the exact language needed to confront an ethical transgressor can strengthen
employees’ resolve prior to a difficult exchange.
 Peers are the greatest source of influence on employee ethics. Only 25% of employees trust
their peers to model and practice the right ethical behaviors, according to Gartner. Personal
integrity leads to a robust company culture that drives ethical behavior.

Employees with a clear code of ethics are more likely to express their opinions. Companies
benefit when staff are open, honest, and offer critical feedback.

4. Reward Ethical Behavior

People spend more time at work than ever, so it’s critical that employees feel a sense of honesty
and integrity in the workplace.

Companies can reward ethics in several ways:

 Promote only employees who demonstrate ethical behavior.

 Create a peer and supervisor nomination system that recognizes employees for ethical
behavior.
 Include workplace ethics in your criteria for rewards and recognition and maintain a
leaderboard throughout the year.

For example, offering a front-row parking space or travel perks would confer a visible status
boost without increasing expense too much.

Before you can reward ethical behavior, the employee code of conduct must be well-known and
available.

To maximize the visibility of your code of conduct:

 Post the code of conduct on the company website, in employee newsletters, and on
workplace bulletin boards.
 Reference the code of conduct as part of the performance standards during employee
evaluations.
 Provide new hires with an onboarding package that emphasizes the code of conduct and
all ethics-related incentives.
5. Companies Can Encourage Ethics in the Workplace

Companies can encourage workplace ethics by preparing and supporting staff to act right. Good
intentions and proclamations aren’t enough, so leaders must both model and reward ethical
behavior in employees. A company with a strong code of conduct will attract and secure
employees with ethical behavior, which benefits the company culture and the bottom line.

3. The existence of technological developments from time to time certainly has an impact on
various things, one example is the development of the internet which greatly affects SMEs, this
is because the internet has many impacts on SMEs starting in terms of sales, service, and others,
as follows:
  Makes it easy for you to market your MSME business

Before the development of internet technology, marketing MSME businesses required more
costs and effort, such as distributing brochures or advertising on radio or television. But now,
there are so many online platforms that you can use to market your MSME business, starting
from online advertisements, websites, social media, and many more.

Not only that but now there are also various platforms that can help you market your MSME
business more precisely. For example, now there are tools that can measure the effectiveness of
the marketing strategy being implemented or help you produce a more attractive design. By
utilizing existing tools and platforms, you can reach more potential consumers more quickly and
precisely.

 Save Time and Cost

If in the past everything had to be done offline which might mean you had to travel from one
place to another, with internet technology you can do various things without having to move
places. Starting from placing orders, delegating tasks and communicating with the team,
ordering stock, contacting clients, and much more, you can do everything via your mobile
device.

Besides saving time, the presence of technology also helps you save costs. With the flexibility
and practicality offered by online platforms, you can adopt various MSME business needs more
efficiently both in terms of cost and time.

 Increase Productivity

MSME businesses can compete with other businesses that are even bigger by being more agile
and responding to changes more quickly. Today, technology can reduce the occurrence of trivial
errors or mistakes through automation.

With a variety of software that can help with administrative matters, you can focus more on
developing MSME business strategies and your team can focus on essential things. Thus, team
productivity can be further increased.

 Easier Team Management

Apart from productivity, internal communication is also important to maintain business

continuity. With technology, communication between teams can be made easier, for example
through chat applications such as WhatsApp or task management platforms such as Trello. As a
result, miscommunication can be avoided, and it is easier for you to monitor the progress and
progress of each team.

 Improve service
While technology cannot completely replace people, it can help increase customers. With
various online platforms, you can track transactions, orders, and proof of payment more quickly
and easily.

In addition, communication with consumers is also made easier by the existence of various
platforms and features available such as DMs and Instagram comment fields, email, live chat,
and so on.

This also includes delivery, now there is a platform that you can use to provide more reliable
delivery.