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(a) Prepare briefing notes for the board which analyze the main risks which threaten TT4U being
awarded new contracts and retaining current contracts.

Briefng note

To:Chief executive officer

From: Team Leader, Stubfield

Subject: risk for new contracts and retaining current contracts.

Date:26th september 2022

Introduction:

This brifeing paper analyse the main risks which threaten TT4U being awarded new contracts and
retaining current contracts.

Poor Website:

For an IT consultancy, its website is really poor – it lacks detailed information about services,
diffcult to navigate.’ ‘Its website does look old-fashioned and hasn’t changed much for ages. It’s
noticeable that other consultants’ websites are interactive and appear to evolve in response to
what users want.’

Website is the first imperssion on a client, especially for the IT company.New contracts will be very
dependent on how TT4u manages it's website.It's is really bad marketing.

Poor Client communication:

Current clients has complained about late E-mail response. For a service company its important to
communicate with client in it urgent situation. IT is base for many client operational working. Late
response can cost client a lot.

This creates bad imperrison on current client as well as new clients.

Skillfull Employees:

There are instances where client won't services that TT4u cater but staff was not aware. This is
bad impression on clients. Also client feels that not all staff are consistent in knowlege and not
really pro-active.

This are signs of poor service company where front-end staff doesn't seems aware and unskilled.

Adopts changes slowly:

There are many imperrsiosns which says TT4U has not provided upto date services to client. They
provide best services whichh they were providing since client started services. They seems slow in
adopting new changes.

New and old clients will not give contracts if they don't cope up with new technology.

(b) Prepare a section of your report which evaluates the two strategic options proposed by
the directors.

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Report:

To:Chief executive officer

From: Team Leader, Stubfield

Subject: Evaluateion of  strategic options

Date:26th september 2022

Introduction:

This report evaluates the two strategic options proposed by the directors.

Suitability:

The Internet-of-things, extending connectivity and networks to traditionally non-internet connected

objects such as cars and household lights, has been the next big development for some time.
However, a number of sectors have clear needs for enhanced communication and monitoring. :

Also there are reports that Internet-of-things hasn’t developed as quickly as expected is that many
applications don’t survive the pilot stage, since many businesses’ systems are not able to cope.

There are many sectors where IOT application don't survive these can lose our investment for long
term growth.Also different sectors don't help in expanding.

Government sector work:

Top class service can won contracts for TT4U. As per client feedback there are improvement
needed it this sectors, particulllary response and pro-activeness. TT4U has done some work
related i past so it can be more suitable.

Feasibilty:

Internet-of-things is really innovation and technological driven and looking at current staff
performance as per client feedback, it can be difficult for TT4U empolyees.Skill set expected is of
higher level.

Government sector work: The government sector is less demanding of innovation than the
private sector also TT4U already have some work done related to this sector. AS per client
feedback our satff are also have slow adaptablity. Hence winning government contracts will be
better in current situation:

Accceptability:

Board need to assess the investment feasiblity of IOT and government contracts  depending on the
benchmark set and also against sharholders aim to acheive full listing on the main national stock
exchange within three years.As of now government contracts seems to long term financial benefit
expecting all service requirements are met.

(c) Prepare a confdential email for the chief executive offcer which:

Confidetial E-mail:

To:Chief executive officer

From: Team Leader, Stubfield

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Subject: Data Control At TT4u

Date:26th september 2022

Dear Sir,

This E-mail is about actions which TT4U can take to ensure that the controls on the confdentiality
of data operate effectively; and  discusses the risks and ethical issues relating to communicating
the threat to the client, Rex Investments.

Controls:

Authorisation:

TT4u should provide important details to only authorised staff working for particular clients. not all
employees should have access to information.

Passwords:

Passwors should be of certain degree of complexity and if possible  password manager should be
used. change of password regulary is also suggested. 

Rotation:

Employees should not be able to see other password so all possible requirements should be in
place.

Data Encryption:

All data entered or receievd in data base must be encrypted. 

Antivirus:

Anti-virus software of quality brand should be used.

All these controls must in place and should also be monitored/ audited by a Data privacy and
security teams that can be external or internal. Also staff should be made aware for importance of
data privacy and data hacking(controls).

communicating the threat to Rex Investments.

Risks:

Legal and compliance Risk:

There is a risk that rex may take legal litigation on your company for irresponsible handling of
sensitive data.Also it may lead to brech of ISO standards and possible fines may be imposed.The
amount of litigation can also cause going concern issue depending on the law in your country.

Reputational Risk:

This may have severe effect on new and ongoing service contracts as this news will make other
clients trust effect severly. They may look to not renew contracts due to possible threat.

Ethical Issue:

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Confidentiality is already breached in this scenerio if it is sure that data is being leaked from our
end. This issue still is not clear and should be tackled together and not ideally as not reaching to
rex investments can make more worst case. Checks on rex internal control should also be probe.
We don't have enough proof to conclude that mistake is from our end. Also there has been cases
before but nothing has come of them. Rex investments should be made aware of the current
situation or further there can be more breach from TT4U. 

Regards,

Team Leader,

Stubfield

(a) Prepare a section of your report which critically evaluates the investment appraisal produced by
the fnance director’s assistant

Report:

Introduction:

This section of report critically evaluates the investment appraisal produced by the fnance
director’s assistant.

Sales:

NPV calculation assumed to grow in initial year and slow down after 3 years.are there any market
forecast/research to support this growth.Any forecast evidence though not fully concise should be
reasonable.

COntribution:

COntribution is assumed to constant every year. Is it possible in real scenerio? Also what expense
does it take into account should be a matter of clarity at board level.However fixed contribution rate
doesn't seem acheivable.

Tax Rate:

For NPV calculation of cloud services tax rate is assumed to constant at 25%, which may not be
case in real scenerio and also any movement in tax rate can turn project from positive to negative
NPV. Sensitivity analysis should also be carried out for tax rate.

Terminal Value:

Realisable value should have been asssumed basis of market rate. Is there are any market
available to value services and contracts such as cloud computing. Year 4 return is very much
dependent on realsiable value so should be sensitive to overall NPV.

COst of capital

COC calculation is based on equity and debt. there are many assumption to calculate effectively
COC. Sensitivity analysis is important for this variable.

Payback Calculation:

Payback method doen't take into account time value of money. TT4U should compare payback
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period with benchmark projects already set. It is also advisable to not depend on descion take by
payback method as it is also based on forecast and doesn't highlight Net return after payback
period.

(b) Prepare briefng notes for the next board meeting which recommend how e-marketing can be
used to attract and retain clients for TT4U’s new cloud-based services.

Briefing Note:

This briefing notes recommends how e-marketing can be used to attract and retain clients for
TT4U’s nalueew cloud-based services.

E-marketing is the innovative way of promoting products and services.For TT4U E-amrketing can
be be the best platform for promoting it's services.

location:

E-marketing can be useful for TT4U as it's services can be catered to any loaction via internet. It
doen't have physical obstacle. Via E-marketinf TT4U can promote it's service at any location.

tailored:

Via E-marketing TT4U can make different approaches as per different client needs, understanding
capacity, culture and festivals to reach clients. This can create more lead for marketing team.

Cost efficient:

E-marketing is cost-efficient compared to convention source of markeitng. It can also reach

audience in less time. So TT4U can bring more pro-activeness and good cutomer relationship.

Data:

E-marketing also collects data from client which can further helpful for product development,
feedback and knowing customer needs. 

Communication:

Faster response to client is possible via -E-marketing than conventional marketing.Better

communication can make potential client to customer converision quick.

(a) Prepare an email for the chief executive officer which advises her on the responsibilities
and activities involved in preparing for and implementing the transformation of TT4U
effectively.

E-mail

To: Chief executive offcer

From: Team Leader, Stubfield

Subject:transformation of TT4U
Date:26 September 2022

Dear CEO,

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This E-mail is about the responsibilities and activities involved in preparing for and implementing
the transformation of TT4U effectively.

Responsiblity:

Adapting changes in any organization is difficult but it's responsibity should be undertaken for
better performance in future.As a CEO of TT4U it will be your responsiblity to understand the better
timing for change.Also the most effected people from change is employees, especiall for service
based company like TT4U. Employees should be expalined the need for the change as their
support is most need to implement the change.CHange implemeted should also not effect the level
of service to client. 

Implementing transformation:

Unfreeze:

As a CEO it will be your responsiblity to convince staff and motivate them for the change.
Explaining them the need of the business to change from functional organisation to matrix
structured organisation.This will help make them acceptable to change instead of directly
implemennting change and make new reporting structure.

Freeze:

Start implementing change as per your planning as per the pace needed. Make new hierachy and
structure position needed for the new matrix structure.

Refreeze:

After successfully implementing new structure ensure there are tight controls in place via
monitoring , open feedback from employee. make usual work going through new systems and try
to motivate them and bring consistency in the new structure. Be open to feedback there can be
case of disagreement from front line employees and lower hierachy. 

Successfull implementation of change will be based on strong planning and Employee support.

(b) Prepare a letter to all employees, which will be signed by the chief executive officer, explaining:
– the benefits of implementing the new Mieobed approach for TT4U and its employees; and – the
main changes to team structures and behaviors below board level which the new Mieobed
approach will require.

Letter:

TT4U

Date:26 September 2022

Hello Everyone,

This letter is about  benefts of implementing the new Mieobed approach for TT4U and the
main changes to team structures and behaviours.

Benefits:

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TT4U:

TT4U will adopt Mieobed approach as they Fit to our organisation looking at our current
performance. This approach will enable more 

client participation , proactiveness , better communication and mutual development between client
and TT4U.This will help us maintaining current as well as attracting new clients.

Staff:

Mieobed client approach is mission driven strategy. It will be more interactive and learning which
will gain you more knowlege and experience must needed for the boarding big clients of similar or
different need. More your knowledge and potential increases more success you and TT4U will
acheive.

changes to team structures and behaviours:

Adopting the new Mieobed will need us bring change in team structures and also behaviour. This
approach is very customer centric and acheives growth on behalf of customer satisfaction. We
need to change the way we make responses to client . we need to be proactive on any client issue.
Communication and Interaction will be very significant for these approach. Team structure will also
change from functional to matrix as to acheive the growth by planned expansions. 

These change will be monitored through KPI during your perforamnce assessment.

Yours Truly,

CEO

(c) Prepare briefing notes which advise the board on the changes required to: – the membership of
the board; and – the information supplied to the board to reflect TT4U’s developing business needs
and to make TT4U more responsive to its client's needs.

Briefing Notes:

Introduction:

  This section briefs board on the changes required to: – the membership of the board; and the
information supplied to the board.

the membership of the board:

The Board of Tt4U should be balanced. it should contain the skill, expertise , experience and
independence for its smooth running ,growth and to deal with problems.

NED:

The current board has two NED which doen't bring sufficient balance/ independency to board. 50%
NEd in board is suggested for listed company. Current Ned has accounting background and legal
background it is suggested to appoint new NED with different expertise, regarding IT marketing/
HR director is preferrable. An experienced NED will help provide external expertise required into
board.

Diversity:

Board should be diverse. There are compliance issues surrounding it and should be taken into
considertaion. It also has good impact on society and other stakeholders.

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Executive director :

ED is given more operational responsibity. They seems to be involved in day to day activities. the
implementation of new structure can make solution to current situation and will make Ed more
concentrate on current issue with TT4U.respond quickly enough to changes in the external
environment and meet clients’ evolving demands will be the new objective of ED.

the information supplied to the board:

Board should receive timely information so they can respond them and bring necessary solution.

the information supplied to the board:

Client survey:

MD :I think we need to go much further than having one-off client surveys. We need to be
considering the current state of relationships with clients as an agenda item at every board meeting

Survey will be the important information for the board. MD views should be taken care off and
client feedback should be taken quarterly or monthly. It will help board focus on any severe
relationship with client. Client will also give feedback on our operational efficiency and we can work
accordingly for improvement.

KPI Shold be developed based on client needs to know how we are performing in the areas that
most affect client satisfaction.

Quality Control:

QC control team should be formed which ensure we deliver services as per company reputation.
Looks at work, communication and other qualities at operational level. report directly to board for
any traininig needs and repeatative mistakes.

Competitor Reports:

regular report on competitors’ new product offerings is being discussd at board level but level of
satisfaction from competitors customers are not known.All information may not be available but
some competition analysis and benchamrking can be set by TT4U. Also all open source
information such as on competitors website should be used.

Other Committeee:

Other board committee should be formed for findings related to external enviornment, new
business opportunity and any other regulatory risks.

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