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ICTICT517
Match ICT needs with the strategic
direction of the organisation
ICTICT517 Match ICT needs with the strategic direction of the
First published 2020

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CONTENTS
Section 1: ICT system and products upgrade............................................................................................. 5
Section 2: Action Plan................................................................................................................................ 7

ICTICT517 Match ICT needs with the strategic direction of the organisation | 3
Student name:

Assessor:

Date: 18/5/2023

Business this assessment is King Edward VII College

based on:

Documentation reviewed as Strategic Operational Plan

preparation:
Purchasing policy and procedures

ICTICT517 Match ICT needs with the strategic direction of the organisation | 4
Section 1: ICT system and products upgrade
About the King Edward VII College is a registered training organisation established in 2010. The
business College is based in Melbourne CBD and offers a range of courses in management,
marketing, human resources and international business. It currently has around 500
Provide an
students enrolled across all of its courses. Its main purpose is to provide quality
overview
education and training to students to satisfy their needs.
of the
business
and its
operations
and
objectives
as well as
the
industry
within
which it
operates.

Current The company’s current ICT situation is as follows:

ICT
systems Hardware Number Software Number
and
practices Server HP/DELL 16 1 Windows Server 2008 R2 1
GB Ram 2.5 TB space
Provide an
and 2.5 TB backup
outline of
current Computer PC 24 Windows 7 pro
ICT
systems Computer monitor 24 Office 2010 Pro 24
and
practices Router 1 Enterprises System/ App 0
as per the Specific to company
scenario
informatio Switch 1 Cloud Server / Online 0
n. system and websites

Cables Bundle

Wi-Fi Modems 2

ICT gaps  There is no existing cloud system in place and staff can only access data at
work through their computers. A number of staff are expected in the near future
Based on
to increasingly work in multiple locations due to the establishment of the new
a
campuses.
compariso
n of  Students often complain about the Wi-Fi being slow or dropping out.
strategic
plan
objectives
versus the  Recommendations to build and implement cloud services in the system to be
current able to give additional access to staff in the near future where workers will be

ICTICT517 Match ICT needs with the strategic direction of the organisation | 5
state of remotely located.
ICT
 The cloud services that is highly recommended is the Kamatera cloud services.
systems
and The cloud services offered by both companies are highly reviewed as fast and reliable.
practices, Top Clients and businesses provide praises and recommendations for the services.
determine - Solutions to slow Wi-Fi can include setting up additional routers around the
ICT gaps, offices to be able to provide more efficient connections around the workplace.
improvem
ent - Develop and build a website for the business
opportuniti
es and
recommen
ded
changes.

ICT
improveme
nt
opportuniti
es and
recommen
ded
changes
Based on
the ICT
gaps,
document
the
improvem
ent
opportuniti
es and
recommen
ded
changes.
Include
costings
for your
recommen
ded
changes.
Provide
evidence
to support
costings,
for
example,
quotes or
screenshot
s of
websites

ICTICT517 Match ICT needs with the strategic direction of the organisation | 6
with
pricing.

ICTICT517 Match ICT needs with the strategic direction of the organisation | 7
ICTICT517 Match ICT needs with the strategic direction of the organisation | 8
Impact of The proposed changes have brought about both positive and negative reactions.
changes Although the changes will bring improvements and efficiency in work operations, it will
cause work interruption, additional training required and financial costs.
Evaluate
and report
on the
impact of
proposed
changes

Difficulty of Numerous difficulties are experienced during the changes such as the evaluation and
implementi analysation of current system and the compatibility with the new proposed system. It will
ng also require more testings and training for members so that they are able to be
changes comfortable and use the system efficiently. Some members also feel reluctant in the
implementation of a new system as they are already used and experienced in the old
Evaluate
system.
and report
on the
difficulty of
implementi
ng
proposed
changes

Action plan Strategic Objectives

(complete
1. To be a leader in vocational education and training
this section
as part of 2. To establish and maintain high quality infrastructure supporting clients and staff
developing 3. To be well led, high performing, profitable and accountable

ICTICT517 Match ICT needs with the strategic direction of the organisation | 9
your action 4. To develop our people and resources
plan in the
next
section) Values

Describe The core values underpinning our activities are:

how the • Sustain excellence in training and assessment
actions
included in • Promote innovation across all of our business operations
your action
plan are
Basic Purchasing Principles
consistent
with the Purchasing must be governed by the following principles;
organisatio
• The purchasing system should be designed to provide the best value for money;
n’s policy
and • The procedures used must be, and must be believed to be, able to withstand
procedure public scrutiny;
for • Purchasing procedures should ensure open competition and no individual
implementi supplier should be given advantage over others; and
ng ICT
changes. • Purchasing procedures should comply with all of the College’s policies, including
You sustainability.
should • When quotations have been requested of suppliers, all unsuccessful bidders will
explain be notified in writing.
purchasing
procedure
s relevant Goods and Services up to $5,000
to your
Minimum of 2 verbal or internet-based quotations are to be sought except:
proposed
costing. • Where goods or services are needed immediately in an emergency situation
• Where rates are considered reasonable and consistent with normal market rates
and these are tested from time to time.
The Administration officer will complete a Quotation Record Form which includes:
• A description of the goods or services required
• A list of organisations submitting quotations, costs, details and delivery details
• In any instance where the quotation accepted is other than the lowest received,
the reason or reasons for accepting that quotation.
The Quotation Record Form must be provided to, and signed by, an approving officer,
usually the relevant Manager, with delegated authority to approve purchases at this
value.
Although it is not obligatory to obtain written quotations when purchasing under the
$5,000 threshold, circumstances will arise when it may be advantageous to call written
quotations to put the procurement on a more formal footing and/or eliminate any
ambiguity about process.

ICTICT517 Match ICT needs with the strategic direction of the organisation | 10
Section 2: Action Plan
Include actions in order of priority.

Key Performance
What How Who When Responsibility indicators

How each of the actions Resources and support Time frames/ Who will undertake or be Standards/targets
Actions for
will be achieved requirements deadlines responsible for the
implementation
process

Plan ICT system Discuss with the Action Plans 4 to 6 weeks Stakeholders including Develop plans for
upgrades stakeholders the CEO, management, system upgrades that
Quotes
Marketing Manager and will meet operational
Provide and develop a
Organisational strategic a Marketing Assistant, requirements
concrete plan on the
plans Human Resources
system upgrades with the Improve access to
Purchase policy and Manager, Finance
timelines, costs and information
procedures Manager, Administration
proposed goals and KPI’s
Officer, IT Manager, Technological upgrades
Choose, decide and Receptionist, Academic will increase work
approve quotes Manager, Student efficiency and
Services Officer and collaboration within staff
approximately 14
trainers.

Delegate roles and After plans have been Action plans 2 weeks Management Appropriately delegate
responsibilities approved and passed, roles and tasks
Approved quotations HR manager
delegate work tasks according to skills and
accordingly Contracts Admin staff experience
Meet and complete tasks
according to timelines

ICTICT517 Match ICT needs with the strategic direction of the organisation | 11
 set and standards of
work quality

Implement new Upgrade current ICT
systems system to be faster, more
efficient and sustainable
and to ensure links
between the multiple
campuses to be
established
System manuals 4 to 6 weeks Software engineers ICT system meets needs
of staff and students.
IT software engineers Management
Data can be retrieved via
Financial requirements Admin staff
cloud access.

Develop and approve Develop and launch a new
website designs and website
platforms
Attract new students
Improve professional
branding
Provide more access to the
college
Design proposals 3- 5 weeks Web designers 10% increase in students
by July 2023
Approved designs Marketing staff
Design plans
Improve market share by
Website designers
5%

Implement software Review cloud server Cloud server manual 2 weeks Software engineers Software running
testing controls and handbooks efficiently
IT staff
Test the software upgrades Maintenance No major issues
HR staff
guidebooks
Admin staff

Provide training to Provide mentoring and Manual 2 weeks HR staff Staff are satisfied with
staff coaching to staff on use of the new implementation
Guidebooks Admin staff
the new system of software

ICTICT517 Match ICT needs with the strategic direction of the organisation | 12
 Provide benefits of the use
of new system
Opportunities to discuss
ideas, thoughts on any
problems or worries of staff
Finalise system and Finalise the implementation
software upgrades of new upgrades
Review and monitor Software maintenance
updates
Organisational policies Coach/ mentors Staff understands the
and regulations benefits of upgrades
Staff can navigate the
system comfortably
Maintenance books Ongoing Software engineers System is working
efficiently
Software manuals IT staff
Contributing to increase
Admin staff
in work productivity
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