Sandoval, Sergio Will B.

Bs IHM HACLO 1-YB-2

ASSIGNMENT #1

Reinforcing a strong service culture inside your firm will surely lead to the delivery of
world-class customer experiences. Strong service cultures need to be developed, strengthened, and
reenergized over time. If they are neglected and neglected, they are gradually being destroyed,
which hurts the culture and the customer experience. One of the many tactics the business uses is
to keep the standards high for the Disney visitor experience. Disney customer service training is
just one aspect of the issue. Instead, through intentional processes and standards that are woven
into the fabric of the business, service cultures that are strong and vibrant like those at Disney are
created and maintained.

Consider how well Disney understands what its visitors want at each stage of their visit to
a theme park, cruise ship, animated film, or resort. The aim to develop a thorough grasp of their
guests' needs and wants at each stage, as well as the deliberate design of employee and customer
processes to support it, are key components of their service culture. Additional example is A model
international airline that was established exclusively to transport travelers to vacation destinations
is aware that its customers are in the holiday spirit and eager to start their trip as soon as they board
the aircraft. The flight attendants therefore spray the aircraft with aromas similar of the location to
which they are flying: flowers for Hawaiian destinations and coconuts for Caribbean destinationsto
enhance the experience of their "going on vacation" passengers!

People will always remember how you made them feel, so by seizing every chance to
pleasure your consumer, you can win them over for life. Be sincere and responsive to consumer
feedback if you want to establish an emotional connection with them.