Literature list Service Integration and Management (SIAM) compiled on: 02.09.

2017

Title Author(s) Year Publisher/Journal/URL

Effektives Steuern von IT-Outsourcingdienstleistern Nils Urbach, Tobias Würz 2012 https://eref.uni-bayreuth.de/7962/
How to Steer the IT Outsourcing Provider Nils Urbach, Tobias Würz 2012 https://rd.springer.com/article/10.1007%2Fs12599-012-0231-7
Multi-Vendor-Sourcing - Nicht nur auf einen Anbieter Jürgen Dierlamm 2013 https://www.computerwoche.de/a/multi-vendor-sourcing,2532591
vertrauen
A two-speed IT architecture for the digital enterprise Bossert 2014 https://rd.springer.com/chapter/10.1007/978-3-319-40564-3_8
Governance of Multivendor Outsourcing Arrangements: A Plugge, A. and M. Janssen 2014 https://www.researchgate.net/publication/287553787_Governance_of_Multivendor_Outs
Coordination and Resource Dependency View ourcing_Arrangements_A_Coordination_and_Resource_Dependency_View
How to Effectively Retrofit the MSI/SIAM Role Into Existing Gartner 2014 https://www.gartner.com/doc/2652515/effectively-retrofit-msisiam-role-existing
Multisourced Environments
IT Management im Plug & Play Zeitalter Peter Bertschin 2014 http://www.itmagazine.ch/Artikel/56006/IT_Management_im_Plug__Play_Zeitalter.html

IT4IT Overview Charles Betz 2014 http://www.midwestacc.org/files/macc/files/macc_betz.pdf

Orchestrating Value in IT Outsourcing - Building Muscle in the Hrishi Hrishikesh, Peter 2014 https://www.bcgperspectives.com/content/articles/information_technology_sourcing_tec
Retained Organization Burggraaff, and Heiner hnology_orchestrating_value_it_outsourcing/
Himmelreich
Organizational Models for the Multi-sourcing Service Goldberg, M., A. Kieninger 2014 https://www.researchgate.net/publication/266632613_Organizational_Models_for_the_M
Integration and Management Function and H. Fromm ulti-Sourcing_Service_Integration_and_Management_Function
Quick guide to SIAM Jan Vromant 2014 http://www.theitsmreview.com/2014/09/siam/
Service Integration and Management Success Factors Hewlett Packard 2014 https://www.youtube.com/watch?v=jH8khhvfHIA
Sourcing of IT services - Industry Trends Davy, A. 2014 http://cejsh.icm.edu.pl/cejsh/element/bwmeta1.element.desklight-c5ff4647-3772-43e8-
9ec8-7be403846ba5
Towards Understanding Knowledge Integration in Multi- Jin, X., Kotlarsky, J., and 2014 https://link.springer.com/chapter/10.1007/978-3-662-43820-6_11
Sourcing Engagements Oshri, I. 2014.
Transition and Delivery Challenges of Retained Organizations Marius Goldberg 2014 https://www.researchgate.net/publication/266632605_Transition_and_Delivery_Challeng
in IT Outsourcing Gerhard Satzger es_of_Retained_Organizations_in_IT_Outsourcing
Who Is the Favored Bride? Challenges in Switching to a Multi- Wiener, M. and C. S. 2014 https://link.springer.com/chapter/10.1007/978-3-662-43820-6_12
vendor Offshoring Strategy Saunders
3 Key Success Factors for Multi-sourcing Jim McDonnell 2015 https://blogs.cisco.com/analytics-automation/3-key-success-factors-for-multi-sourcing

A Capability Framework for IT Service Integration and Goldberg, M., G. Satzger and 2015 https://www.researchgate.net/publication/277118358_A_Capability_Framework_for_IT_S
Management in Multi-Sourcing A. Kieninger (2015). ervice_Integration_and_Management_in_Multi-Sourcing
An example ITIL® -based model for effective Service Kevin Holland 2015 https://www.axelos.com/CMSPages/GetFile.aspx?guid=2758eedf-bedf-4507-b18c-
Integration and Management f26ca437c4ca
An introduction to Service Integration and Management and Kevin Holland 2015 https://www.axelos.com/CMSPages/GetFile.aspx?guid=6ed22879-f3cd-458c-87c2-
ITIL® b53575ddca06

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 Literature list Service Integration and Management (SIAM) compiled on: 02.09.2017

An Introduction to SIAM TechBytes 2015 http://technologyandoutsourcingblog.fieldfisher.com/2015/an-introduction-to-siam/

Designing Organizational Models for Service Integration in a Goldberg, M. and G. Satzger 2015
Multi-sourcing Context
Ensuring effective implementation of Service Integration and Ramesh Dorairaj 2015
Management Practices (SIAM)
Implementierung einer Serviceintegration in einem Multi- Martin Andenmatten 2015
Provider-Umfeld mit COBIT 5
Investigating critical success factors in implementing ITIL M. M. Mohammadi, A. Z. 2015
framework: The case of a developing country Ravasan, and H. Hamidi
Organizational Structure vs. Capabilities: Examining Critical Wiedermann 2015
Success Factors for Managing IT Service
Risk-Efficient Service Portfolios – Decision Method Rödder, N. 2015
Engineering for Service Sourcing
Service Integration and Management im Multiprovider Martin Andenmatten 2015
Umfeld
SIAM – DAS SERVICE INTEGRATION MODELL IM Martin Andenmatten 2015
MULTIPROVIDER UMFELD
SIAM Anforderungen an Tools - SIAM-Ready ITSM Magazin 2015
SIAM: Principles and Practices for Service Integration and Dave Armes, Niklas 2015
Management Engelhart, Peter McKenzie,
Peter Wiggers
The Impact of Cisco ServiceGrid in a Hyperdistributed World Hannah Patterson 2015
Understanding Collaboration in Multisourcing Plugge, A., and Bouwman, 2015
Arrangements: A Social Exchange Theory Perspective H.
5 Herausforderungen im Multi-Cloud-Management Redaktion Cloud Computing 2016
https://www.researchgate.net/publication/277119596_Designing_Organizational_Models_
for_Service_Integration_in_a_Multi-sourcing_Context
http://www.wipro.com/blogs/ensuring-effective-implementation-of-service-integration-
and-management-practices-siam/
http://www.isaca.org/COBIT/focus/Pages/implementation-of-service-integration-in-a-
multiprovider-environment-using-cobit-5-german.aspx
https://www.researchgate.net/publication/299498952_Investigating_Critical_Success_Fact
ors_in_Implementing_ITIL_Framework
https://www.researchgate.net/publication/270581426_Organizational_Structure_vs_Capa
bilities_Examining_Critical_Success_Factors_for_Managing_IT_Service_Delivery
https://publikationen.bibliothek.kit.edu/1000063866
https://www.glenfis.ch/application/files/9714/4500/6170/Glenfis-SIAM-Webinar.pdf
https://blog.itil.org/2015/06/allgemein/siam-das-service-integration-model-im-
multiprovider-umfeld/
https://www.itsmf.de/fileadmin/Veranstaltungen/2017/Cyber_Defense_Konferenz_Berlin/
ITSM_32_ArtikelMHP.pdf
https://www.vanharen.net/blog/it-management/siam-principles-and-practices-for-service-
integration-and-management/
http://www.cisco.com/c/dam/en/us/products/collateral/analytics-automation-
software/servicegrid/IDCVS01W_collabsupport_ciscoservicegrid.pdf
https://www.researchgate.net/publication/300133249_Understanding_Collaboration_in_
Multisourcing_Arrangements_A_Social_Exchange_Theory_Perspective
https://digitales-wirtschaftswunder.de/5-herausforderungen-im-multi-cloud-management/

A EUROPEAN RESEARCH REPORT ON SERVICE INTEGRATION Cherwell Software Ltd. 2016 https://www.cherwell.com/uk/wp-content/uploads/2016/05/SIAM-Report-Ebook-
AND MANAGEMENT (SIAM) ADOPTION Web_Final.pdf
Adapting IT Service Management for Successful Multi- Marius Goldberg 2016 https://www.researchgate.net/publication/303966428_Adapting_IT_Service_Management
Sourcing Service Integration Gerhard Satzger _for_Successful_Multi-Sourcing_Service_Integration
Hansjoerg Fromm
Enabling a Successful Multisourcing Model: An NTT DATA Bogdan Udrea 2016 https://us.nttdata.com/en/-/media/nttdataamerica/files/nttservicesd2/nttd2030-
Services Insight successful-multisourcing-white-paper.pdf

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 Literature list Service Integration and Management (SIAM) compiled on: 02.09.2017

Erfolgsfaktoren der Service Transition – eine systematische Sabine Fließ, Eva Lexutt 2016 https://link.springer.com/chapter/10.1007/978-3-658-11097-0_3
Literaturanalyse
HERAUSFORDERUNG AGILE SERVICE INTEGRATION UND Martin Andenmatten 2016 https://blog.itil.org/2016/01/allgemein/herausforderung-agile-service-integration-und-
MANAGEMENT (SIAM) IN EINEM MULTIPROVIDER UMFELD management-siam-in-einem-multiprovider-umfeld/

Market Guide for Multisourcing Service Integration Gartner 2016 https://www.gartner.com/doc/3258917/market-guide-multisourcing-service-integration

MULTIPROVIDER MANAGEMENT: SIAM TOOLSET Martin Andenmatten 2016 https://blog.itil.org/2016/10/kategorie-liste-home/itil/multiprovider-management-siam-

toolset/
Optimize Multisourcing Service Integration Using the Right Gartner 2016 https://www.gartner.com/doc/3318525/optimize-multisourcing-service-integration-using
Toolsets to Drive Delivery Excellence
Retained Organizations in IT Outsourcing Marius Goldberg 2016 https://www.researchgate.net/publication/307445243_Retained_Organizations_in_IT_Out
Gerhard Satzger sourcing_Linking_Organization_Design_to_Outsourcing_Management_Problems
Servicetransformation – Eine Einführung in die theoretischen Manfred Bruhn, Karsten Had 2016 https://link.springer.com/chapter/10.1007/978-3-658-11097-0_1
und praktischen Problemstellungen wich
SIAM – HOW TO CREATE AN EFFECTIVE MODEL Wavestone 2016 http://wavestone-advisors.co.uk/WScms/wp-content/uploads/2015/12/WSMAR_Insight-
SIAM-how-to-create-an-effective-model_v1.pdf
SIAM & Multi-Provider-Sourcing Jürgen Bonn, Tony Pfeiffer 2016 https://www.computerwoche.de/a/siam-und-multi-provider-sourcing,3312897,2
SIAM-MSI – An Introduction to Service Integration and David Clifford 2016 https://www.itgovernance.co.uk/shop/Product/siam-msi-an-introduction-to-service-
Management-Multi-Sourcing Integration for IT Service integration-and-management-multi-sourcing-integration-for-it-service-management
Management
The importance of change management in SIAM Manish Kumar 2016 https://perspectives.tieto.com/blog/2016/03/the-importance-of-change-management-in-
implementations siam-implementations/
Towards Multi-Sourcing Maturity: A Service Integration Marius Goldberg 2016 https://www.researchgate.net/publication/308685425_Towards_Multi-
Capability Model Gerhard Satzger Sourcing_Maturity_A_Service_Integration_Capability_Model
Die 6 wichtigsten Herausforderungen Carsten Bliessen 2016 it Service Management 36(6)
beim Multi-Providermanagement
A new maturity model for the implementation of software Thamer Al-Rousan 2017 https://www.researchgate.net/publication/317816880_A_new_maturity_model_for_the_i
process improvement in web-based projects B. Al-Shargabi mplementation_of_software_process_improvement_in_web-based_projects
Conquering in emerging markets: critical success factors to Vimal Kumar 2017 https://www.researchgate.net/publication/315516429_Benchmarking_An_International_J
enhance supply chain performance Pratima Verma ournal_Conquering_in_emerging_markets_critical_success_factors_to_enhance_supply_ch
et al. ain_performance_Article_informationSupply_chain_management_and_quality_manageme
nt_inte
Critical Success Factors In Implementing ITIL in the Ministry of Abdullah S. Alqahtani 2017 http://www.emeraldinsight.com/doi/abs/10.1108/BIJ-05-2016-0078
Education in Saudi Arabia: An Exploratory Study

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 Literature list Service Integration and Management (SIAM) compiled on: 02.09.2017

Der Weg ist das Ziel: Erfolgsfaktoren für das Multi Cloud Marc Sundermann 2017 https://digitales-wirtschaftswunder.de/der-weg-ist-das-ziel-erfolgsfaktoren-fuer-das-multi-
Management cloud-management/
Multisource Management in the Cloud Age Keys to MSI and CGI.com 2017 https://www.cgi.com/sites/default/files/white-papers/cgi-white-paper-msi-siam-keys-to-
SIAM success in Hybrid IT environments success-in-cloud-age.pdf
Navigating the Road to SIAM Martin Goble 2017 https://itsm.tools/2017/02/22/navigating-road-siam/
Research Roundup for the MSI-SIAM Role Gartner 2017 https://www.gartner.com/doc/3099128/research-roundup-msisiam-role
Service Integration and Management Foundation Body of Claire Agutter 2017 https://www.vanharen.net/shop/amfilerating/file/download/file_id/257/
Knowledge SIAM
Managing a Multi-Vendor Service Environment iCORE n. a. https://www.icore-ltd.com/images/file/PDFs/Service-Integration-and-Management-iCore-
White-Paper-v2.pdf
Service Integration and Management - The new way of NIIT n. a. http://www.niit-tech.com/digital-symposium/SIAM.pdf
managing complex business
environments and creating business value
Tieto Sustainable SIAM - Creating business value in a multi- Satyendra Shrotri n. a. https://www.tieto.com/services/outsourcing/service-integration-and-management-0
supplier environment

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