Customer Success Manager Assignment:

1. What are some of the most common challenges that CSMs face when
working with customers, and according to you how can they overcome
these challenges?
2. Have you ever had to explain a major product update to a customer? How
did you do this
3. How would you turn around a negative customer experience and transform
it into a positive one?
4. How would you respond if a client asks for a solution that goes against
company policy?
5. What metrics would you use to measure your success as a customer
success manager?