Robert Smith Phone (123 ) 456 78 99

Email: ln(o@qwlkresume..cmn

Associate IT Manager Website: J/lllili/. -S.

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Unkedln:llnkedln.com/
qwlkrasume
Address: 173 7 Marshville
Road,Alabama

SUMMARY
Highly trained and e><perlenced IT Manager 1 Firm Administrator with proven experience In
putting expertise to work.Known for being agile, sharp, reliable and,prompt. Able to
blend deep technical capabilities with superior communication sKills to achieve objectives
ranging from enhancing support quality to fostering Interdepartmental collaboration,
dellvc<!rlng training and managing relationships with clients,vendors and third par11es.A
collaborattve team leader with the ability to
coach and Inspire top.performance.

SKILLS

Microsoft Office, HTML,CSS, Photoshop.Desktop Support,Creative Suite, Mark0tlng.

Graphic
Design. SEO

WORK EXPERIENCE
Associate IT Manager
ABC Corporation - August"2014- Pr12sent
Dally responsibilities-Include managing day-to-day IT operations,plannh'lg,
msearching, and e"'ecuting IT projeas. monitoring and performing maintenance on
the physical and virtual server environment and adminiStering the SharePolnt
environment.
Conti gured backup copy jobs between servers to ensure the safety of backups In a
disaster
recovery scenario.
Assisted with the deployme1lt of secondary exchange 2013 ser'\ler lD allow for mailbox
database mpllcation and high availability.
Managed project to deploy SharePolnt 2013 portalFor external client access.
Worked with client services group to gather requlreme1"1ts and build a fl exlble
SharePoh"'t environment capable of serving numerous cll0nts securely.
• Utilized forms--based authentication to Further separate and secure loglns to
the client environment.
• Portal served to facilitate collaboration for project teams,Improve communication
between
Internal departments and employe0S, af'ld allow better access to h"'ternal policy and
procedure documen[atlon.

IT Manager
ABC Corporation - june 2005- August 2014
t'4anaged corporate hlp desk operations Including enterprise lielp desk support system
and
IT support stzsff workfl ows. schedules, follow-up validation.
Setup maintained and troubleshoot r11crosoft Windows and Apple desktop computers,
phones.
tablets along with releted applications.
Supported provider, network and system outages locally and at remote sites as
needed.
• Participated in company-wide hardware1 software upgr adt:!s1 updetes1 deployments.
• Proactively monitored. maintained and performed toutine maintenance on IT
equipment at
regional admin officesand remote clinics.
• Managed and maintained corporate help ticket system and support tequest llfecycle
Including
triage of tickets. assignment of tickets- to other IT members. follovtvup of support.
• This is oumrny Description data.Replace with job descdption relevant to your current
rol .

EDUCATOI N

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