The State of Healthcare APIs Ebook PDF

Insight. Innovation. Transformation.
Executive Summary
Research Methodology
Research Findings
API Maturity: Current and Future
Research Findings
Additional Insights
Resources
How Change Healthcare

Can Help
Wired for Transformation: The State of Healthcare APIs

A review of API adoption, usage, and maturity among U.S. payers, providers, and
healthcare technology companies, and the transformative impact on healthcare
i Start
Executive Summary

APIs to Drive Healthcare Transformation by 2023
APIs (application programming interfaces) are This ebook reports the results of this survey,
sets of code that enable data transmission offering key highlights and take-aways. Some Executive Summary
and shared digital services between disparate important themes that weave throughout the
software products. In healthcare today, they survey results include:
are already playing a vital role in helping solve
long-standing, even once intractable challenges. • APIs are recognized as mission critical or at
However, adoption has been inconsistent, and least quite important to organizations’ Research Findings
concerns remain. Meanwhile, the clock is ticking business strategies
for compliance with related CMS interoperability • Concerns about technical skills gaps, security,
Research Findings
mandates that will be enforced starting cost, and competing industry standards remain, Additional Insights
July 1, 2021. and are hindering the industry from realizing the
full transformative potential of APIs
With so many questions surrounding API Resources
use across the industry, Change Healthcare • Adoption is inconsistent, with more than half of
providers using APIs at scale as consumers, but
commissioned research firm ENGINE Insights to
payers lagging far behind How Change Healthcare
conduct a new national study to look at where Can Help
payers, providers, and healthcare tech companies • Although there’s closer parity among payers,
providers, and HIT vendors as API producers, it’s
stand in regard to their embrace of APIs.
mostly for internal use
The study revealed that APIs are emerging as
• API use and maturity today remain largely
the backbone of the digital health economy and tactical, but maturity is predicted to escalate
will tip the balance to become mission-critical sharply among all stakeholders by 2023
for healthcare by 2023. In the meantime, there
remain some challenges to overcome.
1 The State of Healthcare APIs
Executive Summary
Research Research Methodology
Research Findings
Methodology
Research Findings
Additional Insights
Resources

Can Help

• ENGINE Insights employed a A total of 400 quantitative surveys

dual qualitative and quantitative were completed:
research approach to analyze and Executive Summary
Healthcare
understand the perceptions of APIs Total Provider Payer
Tech
(n=400) (n=125) (n=75)
in healthcare. (n=200)
• A multi-faceted perspective was Executive n=172 n=66 n=32 n=74
captured by engaging healthcare Middle Manager n=195 n=51 n=38 n=106
Research Findings
providers, payers, and digital Developer n=33 n=8 n=5 n=20 API Maturity: Current and Future
healthcare companies that
support API innovation within the Research Findings
Additional Insights
healthcare industry. In order to
participate, respondents must be
familiar with their organization’s A total of 8 qualitative interviews Resources
API use and be API influencers/ were completed:

decision-makers. Healthcare
Total Provider Payer Can Help
Tech
(n=8) (n=3) (n=2)
(n=3)
Executive n=5 n=2 n=1 n=2
Middle Manager n=3 n=1 n=1 n=1
The quantitative survey was fielded August 25 to September 17, 2020.

3 Qualitative interviews were conducted September 1-25, 2020. The State of Healthcare APIs
Qualitative interview respondents spanned a mix of organization

types and job roles. All purchase and build APIs.
Executive Summary
Providers Payers Healthcare Technology
Job Role Executive Executive Middle Executive Middle Executive Executive Middle
Research Findings
Manager Manager Manager
Department Information C-Suite Information C-Suite Digital Product C-Suite C-Suite Business/
Technology Technology Development Partner Dev.
Research Findings
Job title CIO/CTO CIO/CTO IT VP/Director/ CIO / CTO Product VP/ CEO CEO IT Manager Additional Insights
Manager Director/Mgr
API familiarity
Resources
Purchase APIs? ü ü ü ü ü ü ü ü
Build APIs? For internal For internal For internal For internal and For internal and For internal and For internal and For internal How Change Healthcare
use only use only use only external use external use external use external use use only Can Help
Decision role Primary DM Primary DM Influencer Primary DM Primary DM Influencer Influencer Influencer
Company size Just over $1B $100 M - $1B $1-10M >$B n/a n/a $50-100M > $50M
Location n/a n/a

Executive Summary
Research Findings
Findings
Research Findings
Additional Insights
API Maturity: Current and Future Resources

Can Help

Widespread API maturity is on the verge of reshaping healthcare IT.

Executive Summary
Research Findings
The following pages illustrate

the overall industry picture of Research Findings
Additional Insights
current and future API use—both
as consumers and producers—for
Resources
healthcare tech vendors, payers,
and providers.
Can Help

Maturity of API Use Ramping Up Rapidly, But Scale is Lacking

More than half of providers report consuming and producing APIs at scale. Payers lag behind, with 43%
consuming and 37% producing APIs, but not at scale. This will change dramatically—with 67% of providers Executive Summary
and 61% of payers projecting their organizations will be using APIs at scale by 2023.
Current API Maturity Research Methodology

As a Consumer As a Producer
53% BC
50% BC Research Findings
Provider (A) API Maturity: Current and Future
18% 20% 21%
2% 7% 7% BC 8% 14%
Research Findings
Additional Insights
43% AC 37% AC
24% 24% 31% Resources
Payer (B) 21%
3% 7% 9%
1%
Can Help
41%
32% A 29% 26%
Healthcare 21% 24% A
14% A 7%
Tech (C) 6% A 3%
Haven't Considering Starting to Using but Using at Haven't Considering Starting to Using but Using at
considered but not using use not at scale scale considered but not using use not at scale scale
Base: Provider (n=125), Payer (n=75), Healthcare Tech (n=200)

7 A1. Where would you place your organization on the following maturity scale for healthcare APIs? The State of Healthcare APIs
Providers Double-Up in Maturity

Far more providers report using APIs at scale than payers or healthcare tech vendors, but payers are far
outpacing the field in terms of reaching maturity. Executive Summary
As consumers of Current Maturity as Consumers Research Methodology

APIs, more providers
(53%) are fully mature
than payers (24%) Research Findings
and healthcare tech
companies (29%). But Nascent Immature Reaching Maturity Fully Mature
43% of payers are Research Findings
reaching maturity. Additional Insights
Resources
53% How Change Healthcare

Providers Can Help
43%
Payers
32%
Healthcare Tech 29%
23% 24%
20%
19% 20% 21%
18%
Current 10%
9%
As consumers

Explosive Growth As Consumers

Future parity among payers, providers, and HIT vendors as consumers is projected, with payers (61%),
providers (67%), HIT vendors (51%) expecting to be “fully mature” by 2023 Executive Summary
Within three years, all Future Maturity as Consumers Research Methodology

three groups anticipate
a substantial increase in
API consumption, with Research Findings
more than half of all Nascent Immature Reaching Maturity Fully Mature API Maturity: Current and Future
organizations (including
more than two-thirds of Research Findings
providers) expecting to be Additional Insights
“fully mature” in API use
as consumers. 67%
Resources
61%
51%
Providers How Change Healthcare
Can Help
Payers
Healthcare Tech
23%
18% 20%
14%
Future 9%
13%
9% 10%
7%
As consumers

Trapped in Silos
As API producers, there’s closer parity among all segments today, but that production is most likely for
internal use as an application development methodology. Executive Summary
Although half of providers Current Maturity as Producers Research Methodology

say they are “fully mature”
as API producers, and
nearly two-thirds (64%) Research Findings
say they are “fully mature” Nascent Immature Reaching Maturity Fully Mature
or “reaching maturity,”
more payers (68%) and Research Findings
healthcare tech vendors Additional Insights
(66%) indicate being on the
mature side of the curve. Resources
50% How Change Healthcare

Providers Can Help
41%
Payers 37%
31%
Healthcare Tech 26% 24%
21% 21%
15%
Current 10% 10%
14%
As producers

Rocketing to Parity
In just three years, all three groups expect massive gains in maturity as API producers. Providers will be
at 64%, payer at 65%, and HIT vendors at 59%, a clear indication that APIs will be the glue that binds Executive Summary
healthcare together.
Nearly three-fourths of Future Maturity as Producers Research Methodology

all respondents expect
to be reaching maturity
or fully mature as API Research Findings
producers within the Nascent Immature Reaching Maturity Fully Mature
next three years. Indeed,
a solid 80% of payers Research Findings
anticipate being on the Additional Insights
mature side of the curve
by 2023. Resources
64% 65%
59%

Providers Can Help
Payers
Healthcare Tech
18%
16% 16% 15% 16%
Future 11% 10%
8%
4%
As producers


API Maturity: Parity Pending
• Maturity of API use in healthcare is escalating quickly across Executive Summary

all stakeholders. This is the key to pervasive API adoption
and strategic use to increase interoperability across payers,
providers, and tech vendors. Research Methodology
• Far more providers are using APIs at scale than are payers
Research Findings
or healthcare tech vendors, which could hinder payers’ ability API Maturity: Current and Future
to comply with pending ONC and CMS regulations governing
interoperability. Research Findings
Additional Insights
• Parity among payers, providers, and HIT vendors is projected
by 2023. As consumers, payers (61%), providers (67%), and HIT
vendors (51%) expect to be “majority mature” by 2023. Resources
• As producers, there’s closer parity today but that’s most likely

for internal (siloed) use, but by 2023 providers will be at 64%, Can Help
payer at 65%, and HIT vendors at 59%, a clear indication that
APIs will become the glue that binds healthcare together.


Executive Perspective—Maturity and Scale
Providers, payers, and HIT vendors all expect to be producing APIs at scale within three years, and see
them playing a central role in their operations. Executive Summary
“It’s not a matter of using Research Methodology

more or less; it’s the quality
of your APIs that makes the
“Until six months difference. We’d still be using Research Findings
ago, I didn’t them at scale, but standards-
understand what based APIs allow us to interact
scale would look like. at scale with other entities-- Research Findings
Now we know that so interoperability becomes Additional Insights
scale means sharing easier among all players.”
anything with Resources
anyone using APIs.
An application here,
a use case there- “They’re core to the way
-that’s not scale. Can Help
we do business. APIs are
Scale is on-demand, critical enablers. There
everything, anything, is no Google without the
in the thousands.” internet. And for us, APIs
play a very similar role.”

Executive Summary
Research Findings
Findings
Research Findings
Additional Insights
Additional Insights Resources

Can Help

Additional Insights

APIs are Essential
Payers, providers, and healthcare tech agree that APIs are mission-critical or at least quite important to
organizations’ business strategies. Executive Summary
Strategic Importance of APIs This importance

Research Findings
is because of the
functionality APIs
Research Findings
enable. Aspects of
Additional Insights
this functionality:
Provider (A) 40% 51% 8% 1%
• Capabilities that “Can’t be
delivered any other way.” Resources
For example, real-time
communication, which is
Payer (B) 48% 41% 11% “becoming the expected How Change Healthcare
standard.” Can Help
• Are or will be necessary for

regulatory compliance.
Healthcare Tech (C) 38% 50% 12%
• Provide “operational flexibility
and business flexibility.”
Mission critical Quite important Nice to have Not a factor

15 A4. How important are healthcare APIs to your organization’s strategy? The State of Healthcare APIs
Additional Insights

APIs Boost Productivity
There is widespread agreement (40% of providers, 60% of payers, 45% of HIT vendors) that APIs boost productivity by
reducing manual work and enabling transformative capabilities that are otherwise impossible. Most payers, providers, Executive Summary
and vendors also agree that APIs improve solution quality and make patient data access “easy.”
Productivity Impact of APIs

Research Findings
Positive Efficacy 40%
(e.g., improved productivity, improved 60% AC
access to data) 45%
Research Findings
9% Additional Insights
Positive Convenience
12%
(e.g., saves time/speeds up business) 8%
Resources
9%
Neutral 5%
8%
Provider (A)
9% B Payer (B) Can Help
Negative impacts Negative Convenience 1%
10% B
due to limited vendor Healthcare Tech (C) APIs have a
support, limited positive impact
4%
API functionality, Negative Efficacy 3% on productivity
limited availability of 10% AB because they
standards-based APIs, reduce manual work and enable
use of older versions, 14% what was previously impossible.
slow computers, etc. No impact/ nothing/ N/A 11%
10%

16 U6. How has your productivity, or that of your clients, been impacted because of services that you deliver through third-party healthcare APIs? The State of Healthcare APIs
Additional Insights

Executive Perspective—Better, Stronger, Faster
“It’s a richer, more personalized experience for consumers. That comes from speed of the Executive Summary
API and the ability to put data to work in the right place at the right time, and in the right
context for the consumer. That translates into more, faster, better business decisions. You
are fueling the consumer experience but, also collecting insight faster, more frequently Research Methodology
with richer analytics. It’s about enabling cooperation.”
Research Findings
Research Findings
Additional Insights
“It’s a ‘standardized’ way of allowing local control Resources

of massive amounts of information. In healthcare, “Faster deployment, faster
that is really important, because local control can migration and cloning.”
translate to consent and privacy control. It allows How Change Healthcare
Can Help
for information to be generated at a population
level, which is otherwise impossible to generate.
So you’re getting better answers that are more
diverse and representative of the population.”

Additional Insights
APIs Everywhere
Virtually all respondents build APIs and purchase content/services delivered via APIs. Payers and providers build APIs
for internal use, some of which are also offered to other companies. Healthcare tech companies build some APIs for Executive Summary
internal use, some for use by others, and some for both internal and external use.
What APIs are Being Built For
Research Findings
Provider 51% 10% 34% 6%

Research Findings
Additional Insights
Payer 35% 8% 52% 5%

Resources

Healthcare Tech 29% 35% 34% 4% Can Help
For internal use only

To offer to other companies but not for internal use
For internal use and to offer to other companies
No (NET)
18 Base: Provider (n=125), Payer (n=75), Healthcare Tech (n=200)

S9. Has your organization built any APIs to deliver healthcare content or healthcare services?
The State of Healthcare APIs
Additional Insights
Spending Set to Escalate

Most respondents report that spending on APIs will increase this year. Very few report a spending decrease. They also
note that spending on APIs increases in correlation with revenues or the volume of transactions, due to scale, but that Executive Summary
economies are realized.
Change in Spending on APIs

Research Findings
Provider (A) 6% 30% 63%

Research Findings
Additional Insights
Payer (B) 3% 27% 71%

Resources
Healthcare Tech (C) 4% 25% 70% How Change Healthcare

Can Help
Decrease Stay about the same Increase

19 U1. How will this year’s spending on healthcare APIs compare to last year’s spending? The State of Healthcare APIs
Additional Insights

Knowledge Gap and Security Concerns
Surprisingly, knowledge of how to use APIs is also named as a key challenge by more healthcare tech companies
than other respondents. Providers find security to be the biggest barrier, while payers find technical infrastructure a Executive Summary
challenge. Healthcare tech companies report security, technical infrastructure, and knowledge of how to create or
use APIs as leading barriers.
Research Findings
Provider (A) Payer (B) Healthcare Tech (C)

Research Findings
Security 52% 41% 50% Additional Insights
Cost 47% 37% 41%
HIPAA Compliance 38% 40% 44% Resources
Privacy 37% 43% 47% A
43% 38% How Change Healthcare

Availability Of Standards-Based API 37%
Can Help
Technical Infrastructure 34% 45% A 48% A
Knowledge Of How To Create Or Use 29% 35% 50% AB
Procurement And Contracting Process To Engage 43% A 44% A

With Third Parties 26%
Limited Functionality 25% 37% A 38% A
Having A Need To Use APIs Instead Of Other Means 20% 39% A 41% A

20 A5. What are the barriers to adopting healthcare APIs? The State of Healthcare APIs
Additional Insights
FHIR Dominates the Future

But the jury is still out. The adoption of FHIR is fundamental to
driving efficiency and scale, but there appears to be a lack of Executive Summary
refinement that must be addressed to provide a standards- “FHIR is the only
based interface. Some differentiate HL7 integrations from APIs one out there, but
but see FHIR as a true API standard. it’s incomplete.” Research Methodology
Research Findings
Organizations use multiple standards and will continue to do so. More
providers use EDI than HL7 or FHIR, while more payers (64%) and
healthcare tech (61%) companies use FHIR than HL7 or EDI. Although Research Findings
more respondents say FHIR will dominate than EDI or HL7, EDI is a close “I think FHIR is going to Additional Insights
runner up according to providers (56%). dominate … because
it was created from
within healthcare.” Resources

Can Help
“I’m not holding my

breath for any of
the standards to be
dominant.”

Additional Insights

APIs: Seismic Shift Underway
Executive Summary
“We, as an industry, stand on the edge of an
innovation revolution—a revolution that will require
healthcare organizations to strategically embrace Research Findings
the use of APIs as both consumers and producers. API Maturity: Current and Future
There’s no better evidence of this seismic shift than
CMS’s recent and upcoming rules requiring APIs for Research Findings
data exchange and prior authorization. The next two Additional Insights
years will be pivotal, with the market consolidating
around data interoperability, enhanced patient
Resources
experience, and operating efficiencies. The laggards
risk being left behind.”
Gautam M. Shah Can Help
Vice President of Platform
and Marketplace at Change Healthcare

Executive Summary
Resources
Research Findings
Research Findings
Additional Insights
Resources

Can Help

Resources

Best Practices in API Implementation
We asked our API development experts for insights on key considerations that payers, providers, and healthcare tech
organizations should weigh as they expand their consumption and production of APIs. Executive Summary
To Build or Not to Build Research Methodology
Determine what will provide core differentiation and focus

your efforts there. Explore what exists before building. Research Findings
• Ask yourself, why hasn’t anyone done this before?
Answering this question can make sure that your Research Findings
differentiator is viable, feasible, and desirable. Odds Additional Insights
are that someone has had this idea before, but failed
in one of those three categories. For example: Cost
Resources
transparency in healthcare is desirable, but often fails
the feasibility test.
• Build vs buy: While focusing on your core differentiator, Can Help
analyze existing healthcare players to see where they
can plug in to enable your solution. This will allow more
time to dive deep into your functionality while still
ensuring you are meeting what’s required to operate in
the healthcare industry.

Resources
Best Practices in API Implementation (Continued)

Executive Summary
Data Considerations Research Methodology

Determine your model and considerations for
providing, receiving, and ingesting clinical, financial, Research Findings
and engagement data. API Maturity: Current and Future
• Data is king in the 21st century. Laying the

Research Findings
groundwork to intake, store, and extract insights Additional Insights
from your data will pay major dividends once you
reach scale.
Resources
• Become very familiar with HIPAA guidelines and the
standard accreditations such as EHNAC and HITRUST.
Healthcare data is among the most sensitive, and Can Help
your proven compliance will be a major selling point
to your customers and end users.

Resources

Five Tips Related to Pending ONC & CMS Rules
On March 9, 2020, two rules were issued by the HHS Office of the National Coordinator for Health Information
Technology (ONC) and Centers for Medicare & Medicaid Services (CMS) to implement the interoperability and Executive Summary
patient access provisions of the 21st Century Cures Act. The rules’ intent is to put the consumer at the center of
their care. The CMS Rule applies to Medicare- and Medicaid-participating providers, while the ONC Rule applies
to payers, providers, and healthcare tech vendors. CMS will begin enforcing these new requirements beginning Research Methodology
July 1, 2021. The ONC Information Blocking rule goes into effect April 5, 2021.
Research Findings
1. Become familiar with the mandates, their
requirements, and their standards, such as FHIR
Research Findings
2. Conduct an objective assessment of your current Additional Insights
capabilities to comply with the mandates
3. Identify any gaps in readiness—technical, Resources

operational, resource, data
4. Determine the processes, protocols, training, etc., How Change Healthcare

for providing patients/proxies easy access to data Can Help
5. Create a streamlined implementation plan with clear

deliverables, resource requirements, and timelines

Resources

Frequently Asked Questions
Q
Executive Summary
What would you tell a developer who is new to
using APIs in healthcare?
A Familiarize yourself with the main players in

the industry (providers, payers, clearinghouses,
Research Findings
third-party administrators) as well as the main
transactions needed to succeed. What part of Research Findings
Additional Insights
the patient and member experience do you
want to focus on? Eligibility, claim submission,
Resources
rejection/denial management, clinical data
exchange, member payments, and more are
all viable candidates. Spend time on use cases. Can Help
What kinds of scenarios in healthcare will you

see 80% of the time? What do you need to
succeed? Consolidate the questions and needs,
so that you can resolve them and be confident
in your solution before going live.

Resources
Executive Summary
Q What tips would you offer to better

understand how to use APIs?
A Test in a sandbox! Avoid

implementing all APIs at once. Focus
on the most important problem
Research Findings
to solve first. To this end, hire a Research Findings

Additional Insights
healthcare subject matter expert
to escalate the project, or engage Resources
an API provider with deep expert
healthcare expertise. How Change Healthcare
Can Help

Resources
Executive Summary
Q What shouldn’t you do? Research Findings

Research Findings
A Avoid making broad assumptions. Additional Insights
Healthcare is a large industry with

many niche scenarios. There is a myriad Resources
of complexities between stakeholder

interactions and transactions, as well Can Help
as the types and uses of data. Take the
time to test thoroughly before going live.

Executive Summary
How Change Research Methodology
Healthcare
Research Findings
Research Findings
Additional Insights
Can Help Resources

Can Help

How Change Healthcare Can Help
Accelerating Innovation Throughout Healthcare

If you’re a healthcare tech start-up, hospital, insurer, or other health-focused business working to develop
innovative solutions and services, you can speed development by accessing the data, networks, and Executive Summary
embedded functionality that power Change Healthcare’s proven solutions. To accelerate transformation in the
healthcare system through the use of pervasive APIs, we offer the API & Services Connection™ marketplace,
which includes a portfolio of clinical, financial, operational, and patient experience API products. Research Methodology
Research Findings
Productized APIs to Power Healthcare Solutions
Research Findings
Additional Insights
Help reduce complexity and Secure your transactions with

overhead for your organization with APIs that meet or exceed
Resources
RESTful API designs distilled from industry standards, giving you
decades of healthcare experience. peace of mind that your data is
in good hands. How Change Healthcare
Can Help
Connect to payers and partners Onboard your solution quickly

nationwide via our APIs, leveraging with our easy-to-use online
one of the largest financial and resources and an experienced
administrative networks in the U.S. support staff to assist you on
healthcare system. your journey.


Breadth & Scale
Executive Summary
Products in the Change Healthcare API & Services Connection Research Methodology
marketplace reflect the breadth of our proven solution portfolio.
Research Findings
Research Findings
• Eligibility and Claims • Patient and Member Additional Insights
Engagement
• Billing Management
Resources
• Care Operations and
• Payments and Reimbursements Management
• Data Access and Interoperability How Change Healthcare
• Analytics and Insights Can Help

Enabling Connected Healthcare

Giving our customers actionable insights gained from one of the largest networks in healthcare today
Executive Summary
Our network reach, technology, and expertise inspire us to create a stronger, better coordinated, increasingly
collaborative, and more efficient healthcare system—one that that enables operational efficiencies, optimizes
financial performance and enhances the healthcare experience.
Research Findings
Research Findings
Additional Insights
Resources

Can Help

Executive Summary
Research Findings
Research Findings
Additional Insights
Resources

Can Help
About Change Healthcare

Change Healthcare (Nasdaq: CHNG) is a leading independent healthcare technology company, focused on insights, innovation and accelerating the
transformation of the U.S. healthcare system through the power of the Change Healthcare Platform. We provide data and analytics-driven solutions to
improve clinical, financial, administrative, and patient engagement outcomes in the U.S. healthcare system.
© 2021 Change Healthcare LLC and/or one of its subsidiaries. All Rights Reserved. CH022021
changehealthcare.com

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Insight. Innovation. Transformation.

How Change Healthcare

Wired for Transformation: The State of Healthcare APIs

Insight. Innovation. Transformation.

Research Research Methodology

How Change Healthcare

2 The State of Healthcare APIs

Insight. Innovation. Transformation.

• ENGINE Insights employed a A total of 400 quantitative surveys

API use and be API influencers/ were completed:

Middle Manager n=3 n=1 n=1 n=1

The quantitative survey was fielded August 25 to September 17, 2020.

Insight. Innovation. Transformation.

Qualitative interview respondents spanned a mix of organization

Location n/a n/a

4 The State of Healthcare APIs

Research Research Methodology

API Maturity: Current and Future Resources

How Change Healthcare

5 The State of Healthcare APIs

Insight. Innovation. Transformation.

Widespread API maturity is on the verge of reshaping healthcare IT.

The following pages illustrate

6 The State of Healthcare APIs

Insight. Innovation. Transformation.

Maturity of API Use Ramping Up Rapidly, But Scale is Lacking

Current API Maturity Research Methodology

Base: Provider (n=125), Payer (n=75), Healthcare Tech (n=200)

Insight. Innovation. Transformation.

Providers Double-Up in Maturity

As consumers of Current Maturity as Consumers Research Methodology

53% How Change Healthcare

Base: Provider (n=125), Payer (n=75), Healthcare Tech (n=200)

Insight. Innovation. Transformation.

Explosive Growth As Consumers

Within three years, all Future Maturity as Consumers Research Methodology

Base: Provider (n=125), Payer (n=75), Healthcare Tech (n=200)

Insight. Innovation. Transformation.

Although half of providers Current Maturity as Producers Research Methodology

50% How Change Healthcare

Base: Provider (n=125), Payer (n=75), Healthcare Tech (n=200)

Insight. Innovation. Transformation.

Nearly three-fourths of Future Maturity as Producers Research Methodology

How Change Healthcare

Base: Provider (n=125), Payer (n=75), Healthcare Tech (n=200)

Insight. Innovation. Transformation.

• Maturity of API use in healthcare is escalating quickly across Executive Summary

• As producers, there’s closer parity today but that’s most likely

12 The State of Healthcare APIs

Insight. Innovation. Transformation.

“It’s not a matter of using Research Methodology

13 The State of Healthcare APIs

Research Research Methodology

Additional Insights Resources

How Change Healthcare

14 The State of Healthcare APIs

Insight. Innovation. Transformation.

Strategic Importance of APIs This importance

• Are or will be necessary for

Base: Provider (n=125), Payer (n=75), Healthcare Tech (n=200)

Insight. Innovation. Transformation.

Productivity Impact of APIs

Base: Provider (n=125), Payer (n=75), Healthcare Tech (n=200)