IMPROVING ENGINEERING EFFICIENCY

17 Metrics to Help Build Better Software

“CRAWL” METRICS “RUN” METRICS “WALK” METRICS
Deployment Frequency (DORA) P E D Flow Time C P E Team Health C P E D Customer NPS C P E D

What What What What

How often an organization successfully releases to production Time it takes a work item from customer request to production Distribution of work among team members Customer satisfaction with new products and features
Measurement Measurement Measurement Measurement
Deployments per Day Time in Days Work items distribution in terms of type and quantity Net Promoter Score
Source Source Source Source
Value Stream Delivery Platform Value Stream Delivery Platform + Agile Planning Agile Planning Tool Customer Success Management Platforms
Impact potential Impact potential Impact potential Impact potential
Increase customer value by reduced Time-to-Market Uncover process bottlenecks Create an even team workload distribution Delivery of the right features at the right time

Lead Time for Changes (DORA) P E D Flow Velocity C P E Return on Investment (ROI) C P Service Level Indicator (SLI) C P E

What What What What

The amount of time it takes a commit to get into production Completed work items over a given period of time Quantifiable business value produced by development efforts Performance against stated Service Level Objectives (SLO) and
Agreements (SLA)
Measurement Measurement Measurement
Lead Time in Days Number of work items per time period Expenses vs Gains over time; Number of new customers Measurement
Actual availability
Source Source Source
Value Stream Delivery Platform + Agile Planning Tool Value Stream Delivery Platform + Agile Planning Tool Business Process Software + CRM Source
Application Monitoring
Impact potential Impact potential Impact potential
Increase developer efficiency Accelerate value delivery Improve planning; increase overall business value of spend Impact potential
Increased customer satisfaction and retention

Change Failure Rate (DORA) P E D Flow Load C P E Number of Vulnerabilities C P E D

Cloud Costs C P E

What What What

The percentage of deployments leading to a degradation in service Number of work items in progress Software quality from the security standpoint What
that must be addressed Cloud spend per product or service
Measurement Measurement
Measurement Number of active work items Number of vulnerabilities per product or service Measurement
Number of incidents / number of deployments Costs in local currency
Source Source
Source Value Stream Delivery Platform + Agile Planning Tool Application Security Source
Value Stream Delivery Platform + Incident Management System Cloud Provider Cost Management
Impact potential Impact potential
Impact potential Improve over and under-utilization Increase product or service security and limit work on Defects, Impact potential
Increase customer satisfaction by decreased number of outages Risks and Debt Reduce run costs by increased visibility and accountability (FinOps)

Time to Restore Service (DORA) P E D Flow Efficiency C P E Team Satisfaction C E

D DevOps Teams C CTO / Product Operations

What What What P Product Manager E Engineering Leader

How long it takes an organization to recover from a failure in The distribution of work items in work and waiting states Employee satisfaction
production
Measurement Measurement
Measurement Active work time / total time of flow Employee Net Promoter Score (eNPS)
Restore Time in hours
Source Source
Source Value Stream Delivery Platform + Agile Planning Tool Employee engagement tools 5 Tips for using metrics sucessfully
Value Stream Delivery Platform + Incident Management System
Impact potential Impact potential
Impact potential Identify waste Increase Developer engagement • Always define your own base and target levels for
Increase customer satisfaction by decreased duration of outages metrics on product, team or company level

• Do not track metrics on a developer level

Monthly Active Users (MAU) P E D Flow Distribution C P E

• Do not compare apples and oranges. A mobile app

What What
is not the same as a backend service
Adoption rates for features, products or services Categorizing the types of work being done at any given time
Measurement Measurement • Metrics should be used to measure the
Monthly active users per feature, product or service Percentage distribution between Features, Defects, Risks and Debts work items
improvement of DevOps teams, not to
Source Source
micromanage
Application Monitoring Value Stream Delivery Platform + Agile Planning Tool
Impact potential Impact potential • Learn from top-performing teams. You can even
Alignment of features and user needs Improve the level of innovation and ensure you are covering security, tech debt and other issues
gamify the improvement process between teams

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