ALCATEL-LUCENT

OMNIPCX™ OFFICE RICH

COMMUNICATION EDITION
SMALL AND MEDIUM BUSINESSES
To compete and succeed in today’s marketplace, small- and medium-sized businesses (SMBs) need
enterprise-class products. With increased security, mobility, and an enriched user experience —
all at a lower cost — the Alcatel-Lucent OpenTouch™ Suite for SMB helps businesses grow.

The cornerstone of Alcatel-Lucent’s SMB
offering is the OmniPCX Office Rich
Communication Edition (RCE). It offers an
all-in-one, end-to-end converged solution
for voice and data, with zero touch
deployment. It’s easy to order, install,
use and maintain. The OmniPCX Office
RCE is the perfect response to the social,
mobile and visual forces driving the
SMB market. And it’s backed by a broad
portfolio of compatible Alcatel-Lucent
products for SMBs.
OpenTouch Suite for SMB includes the
following features:
• Teamwork and collaboration to help
teams work together
• Enhanced off-site mobility to keep
users connected to their business
anytime, anywhere
• Wireline/wireless phones and efficient
desktops to increase productivity
• Customer welcome to provide a
professional greeting and increase
customer satisfaction
• Network infrastructure that reduces
costs by using a single infrastructure
for voice and data services

OmniPCX Office RCE Compact Edition

OmniPCX Office RCE Small
FEATURES
All-in-one solution
Conversation services on
application-enabled desk phones,
PCs and smartphones
User-centric communications
experience across devices and
locations
Business communications services,
including attendant, routing and
messaging services
BENEFITS
Modularity, flexibility and scalability to meet the
needs of SMBs from 4 to 200 people in size
Offer next-generation enterprise communication
experience
Provides full-featured access to enterprise
communications services across devices while
on site or off
Increased communication efficiency for mployees
with new opportunities to reach contacts

OmniPCX Office RCE Medium
Embedded voice-centric customer
service
IP telephony infrastructure
flexibility and software scalability
Simplified and unified management
Increase customer satisfaction by improving call
resolution
Reduces communication costs and enables the
choice of network configurations and IP, IP/TDM or
TDM endpoints, minimizing additional investment
and enabling a smooth migration
Reduces total costs of ownership for business
communication and conversation services

OmniPCX Office RCE Large Plug and play and zero touch Easy installation in full voice environment and/or
deployment converged voice/data environment at reduced cost
SIP at the core Optimized installation ready for next generation
of communications
 TECHNICAL SPECIFICATIONS Manager assistant • PIM/directory
• Call filtering ¬ Microsoft Outlook
• Hot line ¬ Act!®
COMMUNICATION SERVICES
• Multiple manager/secretary ¬ GoldMine®
Conversation services
¬ Microsoft Access™
• Wideband VoIP, HD video
Team and group ¬ IBM® Lotus Notes™
• Ad-hoc audio, video and web conferencing
• Workgroup ¬ LDAP
• Scheduled audio, video and web
• Key system • Microsoft Windows™ (XP, 7, 8)
conferencing
• Groupware supervision • VOIP softphone
• Whiteboard and webinar presentation
mode with annotation • Audio notifications • Routing rule configuration
• Enterprise presence, including • Group (broadcast, parallel, cyclical, (unique number)
conversation status sequential)

• Desktop phone and mobile phone My IC Social Networks

control from PC Desktop Communications • Maximum connections: 25 TAPI
• Universal directory access Alcatel-Lucent OmniTouch™ 8082 2.0/200TAPI 2.1
My IC Phone • Outlook plug-in
• Call by name
• 7 inch capacitive and haptic touch screens
• User Call Log • Call dialog window
• Media player, screensaver and pictures
• Single-identity: routing profiles • Directory federation
• Microsoft® Outlook™ sync
¬ User-defined routing rules • Presence federation
• Audio conversation services
¬ Route to one or several devices • Supervision aggregation
¬ Unified directory
• Visual mailbox access • Pounce service
¬ Session history
• Facebook®, Yahoo®, Skype™
¬ Visual messaging
Business communications services • Toolbar and context menu: SMS, Call,
¬ Favorites IM, E-mail, Presence, Forwarding Rules
• Centralized directory, call by name
• Manager conversations
• Multiline telephony
• Video calls Alcatel-Lucent OmniTouch™ 8600
• Call options, speed dial
• SIP and web services My IC Web For Office
• Audio conferencing
• Third-party web-based applications • Maximum capacity: 50
• Personal and enterprise call routing
support • Web-based client
and forwarding
• Software development kit, developer • Dial by name
• Call-back features
portal • Conversation services
• Call history
• 10/100/1000 Ethernet • Visual voice mail
• Multiline
• Bluetooth® handset • Call log
• Call queuing
• G722, G722.2 wideband audio • Routing rule configuration (unique
• Automatic route selection (ARS)
• 802.3 AF PoE (class 3) number)
¬ 3000 entries
• Maximum capacity: 20
¬ Least cost routing
Mobility services
¬ Multicarrier access
IP Touch 8 Series Extended Edition IP phones, • One number service: up to three devices
¬ ARS overflow on busy carrier IP Touch 9 Series digital phones • My IC Mobile application ( iOS™ and Android™)
¬ Time range and calendar based • Business communication services • Unified access (from any devices)
• Direct inward station access (DISA), • Embedded alpha-numeric keyboard • Nomadic to any phone
substitution • Display of participant name and • Dual/single ringing
• Call recording contextual feature keys
• Get call feature
• Call pickup • Hands-free, loudspeaker announcement
• Cellular/SIP connectivity
• Paging • Headset capability, such as Bluetooth
• Business/private call
• Call back • Alcatel-Lucent NOE protocol
• Intrusion • Add-on supervision modules
On-site mobility
• Call deflection
Alcatel-Lucent OmniTouch™ 8118/8128
• Divert Pimphony WLAN 300EX/400/500/500EX/8232 DECT
• Joining • Maximum capacity: 200 • Business communication services
• Barring • Conversation services on PC desktop • Hands-free
• Paging • Click-to-call • Headset capability
• Emergency call • Visual mail box, call log • Integration with notification- and location-
• Supervision ( single/multi site) based services through Alcatel-Lucent
• Assistant mode (operator) Application Partner Program (AAPP)

Alcatel-Lucent OmniPCX™ Office Rich Communication Edition | Small- and Medium-sized Business
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 On-site and off-site mobility • Busy lamp field OmniTouch Call center Office (ACD)
Alcatel-Lucent OmniTouch™ • Trunk and charging features ACD services
8600 My IC Mobile • User management features • ACD group: up to 8
• Maximum capacity: 50 • Group selection: longest idle time, rotating
• Add-on module
• Software client with intuitive graphical priority, fixed priority
• Headset capability
interface • Priority levels between groups: 8
• Attendant position (e.g., PC, Phone)
• Single identity, directory lookup, business • Group overflow
• Automatic attendant
caller name presentation, communication
• Visitor registration • Queue: 1 per group
history, on-call access to business services
• Normal/restricted mode control • Voice guidance: 7 per group
¬ Apple® iPhone™
• Customer code
¬ Google® Android platform
• Routing profiles Directory services
• UDA services Agents features
• Easy deployment:
• Dial by name • Maximum 32
¬ Apple AppStore
• Directory aggregation via My IC Social • Agent application
¬ Google Play
Networks plug-in • PC agent application (optional)
• SIP softphone (SIP Companion in VoIP mode)
• Abbreviated numbers: 2200 • Local application on IP Touch 8 and
¬ Fall back on cellular
• Connection to external LDAP server 9 series
¬ Apple
• Individual repertories • Agent status (logged out, wrap-up
time, pause, log in)
• Up to 5000 names
Services • Free seating
• Contact synchronization
• Get call feature (move mobile call • Call classification
to office phone) • CRM integration
• Personal statistics
• One number
• Screen pop ups/CRM
• Single/dual ringing Messaging services
¬ Embedded database
• Voice mail
¬ API to external CRMs
Hospitality ¬ Mailbox: 200
• Waiting time in queue for call
• Integrated application (up to 120 rooms) ¬ Max storage: 200 Hours (HD needed)
• Visual queue control
• Alcatel-Lucent OmniPCX Office Hospitality • IM
• Outbound call: free dialing, copy
link (OHL) (Up to 200 rooms) ¬ Text messaging
and paste, dial by name, LDAP
• Room management ¬ Free / preprogrammed
• Wake up ¬ Text messages (32 characters)
Supervision
• Phone booth ¬ IM messaging with My IC Social
• PC application
Networks (SIP based)
• Up to 8 simultaneous connected
Metering • Unified messaging
supervisors
• Metering counters ¬ Voice mail in e-mail
• Real time ACD activity monitoring
• Traffic counters ¬ Call log in e-mail (agent and group)
• Accounting link • Three presentation modes (modular,
¬ Printout facilities CUSTOMER SERVICES grid, tool bar)
¬ OHL driver Architecture Statistic
¬ Over IP accounting • All-in-one, fully integrated solution • PC application
• Local call metering (XML/HTTP) • Phone (Analog, IP Touch 8 and 9 series, • System retains data for 14 months
• Account code SIP, mobile, DECT, WLAN) • Automatic printing of predefined reports
• Duration-based forced disconnect • Mixed configuration: ACD, MLAA, SCR and • CSV export
communication services
• ACD/MLAA/SCR ports: up to 16 Welcome greeting
Conference
• 6-party conference bridge Voice mail

• 3-party conference Smart Call Routing (SCR) • Without hard disk: 30 hours

• SIP conference module 4135 (5 parties • Maximum entries: 10000 • With hard disk: 200 hours

• Conference on SIP devices (3 parties) • Routing criteria (customer code, CLI, DDI) • Up to 8 ports
• Routing destinations • Up to 200 mailboxes
¬ ACD, MLAA, any destination
Attendant Services
• Call queuing ¬ 2 per entry, planning based Personal assistant

• Call overflow • Planning: 10 • Transfer options: 5

• Alarm indication
• Attendant group features

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 Automated attendant OPERATIONS • Daughter board
• 2 levels (customizable) ¬ AFU: CD-player, door phone,
Management
• General mail box loudspeaker
• OMC (PC-based application)
• Welcome service ¬ HSL1 or HSL2 : for multiple cabinet
¬ Access level ( administrator,
• Information service: 50 information boxes interconnection (S,M,L chassis)
admin, operator)
• Company greeting remote customization - ¬ MiniMIX 2/0/2 (compact chassis only)
¬ Connectivity
opening and closing hours
– IP (HTTPS)
Chassis
– ISDN (1 or 2 B)
Attendant group • Compact (C) Edition
– Call back
• Maximum attendant group: 8 ¬ AC/DC power supply: external
¬ Platform
• Maximum attendants per group: 8 ¬ Backup battery: external (optional)
– Window,
• Night greeting • Installation: office environment,
– Windows server
• Restricted mode wall-mounted
¬ Unique management access point
• Time range (daily, weekly, bank holidays) ¬ 1 free modular slot
¬ Customer database backup and
¬ No fan
migration
Attendant console ¬ Height: 70 mm (2.75 in.)
• Web-based portal
• PC-based application ¬ Width: 345 mm (13.58 in.)
– Diagnostic
¬ Depth: 340 mm (13.38 in.)
– Simple actions
Multiple automated attendant (MLAA) ¬ Weight (unpacked): 5.1 kg (11.24 lb.)
• Local administration (from the
• Maximum languages per tree: 4 phone device) ¬ Power maximum/typical: 40 W / 25W
• 5 different trees ¬ Noise level: 0
• 3 level per tree • Chassis: racks S, L, M
Serviceability
• Voice prompts per language: 100 • NTP server/client ¬ Standard in S, M, L Editions
• Time range: 10 • Alarming – Fan
• Greeting messages ¬ Urgent/non urgent – Rack (19-inch rack)
• Maximum greeting : 20 ¬ Alarming in email – AC/DC power supply: Integrated
• Total duration: 320 s • History event – Backup battery: Internal / external
• Individual, group, company (Option)
• Zero touch
• Music on hold – Installation: stack, rack, wall-mounted
¬ DHCP
• 16 seconds Default –C
 ombination: up to 3 chassis,
¬ Plug-and-play
maximum of 27 free slots
• Customized up to 10 minutes ¬ OmniSwitch auto provisioning
¬ Small (S) 1U
• External source
– 2 free modular slots
• Multiple company welcome
INFRASTRUCTURE – Height: 66 mm (2.60 in.)
• Maximum entities (groups of users): 4
Capacity – Width: 442 mm (17.40 in.)
• 10 minutes music on hold per entity
• 200 users (IP and-or TDM) – Depth: 400 mm (15.75 in.)
• BHCA 1500 – Weight (unpacked): 6 kg (13.22 lb.)
External Applications
– Power maximum/typical: 70W/28W
Video
Architecture – Noise level: maximum 40dBA
• LifeSize® Connections: cloud-based solution
• All-in-one call server
• LifeSize® Unity™ 50, Passport™, Express™ ¬ Medium (M) 2U
• Switching: TDM and IP + hybrid
220, Team™ 220, Icon™ 600: Desktop – 5 free modular slots
audio/video appliances for office and – Height: 111 mm (4.37 in.)
remote workers Software – Width: 442 mm (17.40 in.)
• Doorphone, SIP, My IC Phone peer-to- • Linux: Linux Kernel 2.6.29.6
– Depth: 400 mm (15.75 in.)
peer video
– Weight (unpacked): 11 kg (24.25 lb.)
Hardware – Power maximum/typical: 88W/40W
Fax services CPU board
– Noise level: Max 41dBA
• G3, super G3 fall-back • PowerCPU (PowerPC e300)
¬ Large (L) 3U
• Automatic fax detection ¬ Covers
– 8 free modular slots
• ITU-T T.38 UDP fax call (trunk) – Chassis (compact, S, M, L)
– Height: 154 mm (6.06 in.)
• Fax over ITU-T G.711 – All requirements and options
– Width: 442 mm (17.40 in.)
• Fax ECM option (H2/2013) ¬ 2Gb SD memory card
– Depth: 400 mm (15.75 in.)
¬ Hardware watchdog
– Weight (unpacked): 13 kg (28.7 lb.)
RCE Fax Server • 20Gb hard drive (option)
– Power maximum/typical: 108W/57W
• Up to 110 users • 16 VoIP DSP channel (option of up to 48)
– noise level: Max 45dBA
• Up to 4 fax channels (SIP TRK)

Alcatel-Lucent OmniPCX™ Office Rich Communication Edition | Small- and Medium-sized Business
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 Interface boards ¬ Phone standards compliance Security
• Terminals RFC 3261 RFC 2327 RFC 3515
¬ Digital Interfaces UAI 4, 8, 16 RFC 4733 RFC 3891 RFC 3420
Authentication
RFC 3265 RFC 3550 RFC 3551
¬ Analog Interfaces SLI 4, 8, 16 • User authentication: login/password
RFC 3264 RFC 3842 RFC 3966
• Network (4 or 6 digits)
RFC 3892 RFC 1321 RFC 2616
¬ BRA boards (T0) 2, 4, 8 RFC 2617 RFC 5373 RFC 3398 • Management authentication:
¬ PRA boards (T1, T2) 1 RFC 3323 RFC 3325 RFC 4028 login/password (8 characters)

¬ Analog trunk(1) 2,4 • RTP RFC: 1889, 1890, 2198, 3550, • HTTPS: server certificate self-signed

¬ Mixed boards T0/UA/SL 2/4/4, 3551, 3711, 3362 • System certificate export
4/4/8, 4/8/4 • SIP best practices: RFC 4504
¬ Analog mixed boards APA/UA/SL Traffic filtering
4/4/4-1, 4/4/8-1, 4/8/4-1 VoIP • Cal server
¬ Mini-MIX2/0/2 • G722, G722.2 audio wideband ¬ ARP spoofing protection
• LAN • G.711 A-law and μ-law, G.723.1A, • Client/device (IP Touch / MyIC 8082)
¬ Ethernet LANswitch LanX 16 G.729.AB audio ¬ ARP spoofing protection
10/100/1000 BT auto-sense unmanaged • G711, G722, G723.1, G729, G.722.2 ¬ PC port filtering
• Call admission control
Application partner interfaces • Automatic compression algorithm SIP perimeter defense
(AAPP) allocation • SIP method authentication (RFC 2617)
• SIP • Dynamic jitter buffer, echo cancellation, for SIP phones and public SIP trunking
• CSTA, TAPI 2.0, TAPI 2.1 packet loss concealment (PLC), VAD: • Quarantine/blacklisting due to abnormal
• Alcatel-Lucent Hospitality Link silence suppression and comfort traffic (too many messages in a short time)
noise generation • Automatic blacklist for hostile IP addresses
• Local call metering application (LCMA)
• DTMF Q23, robust DTMF relay, RFC 2833 • Thresholds for identifying hostile IP
• Alcatel-Lucent OmniVista 8770
Accounting and VoIP Ticket Collector, • Generic signal qualification and modem addresses
call detail records transport • Connection tracking
• QSIG • Anti-saturation mechanism; backward
and forward automatic gain control
• Urgent alarm (SIP/ISDN trunk) Encryption
• Embedded signal quality diagnostic tool
• SSLv3 for secure HTTP session
• Quality of service: TOS or DiffServ tagging,
SIP: Session Initiation Protocol • HTTPS: 2048 bits RSA keys
802.1 p/Q
• SIP public trunk
• SIP private trunk User authorization to
Video communication services
• SIP peering
• Codec path through (RTP direct) • User account lock notification
• SIP end points (local users)
• LifeSize Video Center (AAPP) (alarm, e-mail)
• Alcatel-Lucent SIP devices
• Door phone(s) integration • Management account lock notification
• Third-party devices (AAPP)
• Peer-to-peer (SIP device/trunks) (alarm, e-mail)
• SIP capabilities
• 4 or 6 digit password (user)
¬ RTP direct
Networking • PIN codes for calls (barring and
¬ Multiple RTP flow substitution)
Private networking protocols
¬ SIP notification (IM) • Barring categories
• SIP networking
¬ Video (RTP direct) • PIN for remote substitution (DISA)
• H323 networking
• Public configurable SIP number format • Remote access locked after repeated
• ISVPN ( T0/T2)
• Support for multiple SIP registrars authentication errors
• QSIG-BC (DLT0 DLT2)
• Backup proxy (immediate swap) • Normal/restricted modes, based on
time ranges
ARS (automatic route selection)
IETF standards • User rights to service
• Maximum of 3000 entries
• SIP RFC
• Multi-carrier access
¬ Trunk standards compliance Miscellaneous
RFC 3261 RFC 3262 RFC 3264 • Network time protocol (NTP) server
Multisite
RFC 2327 RFC 2833 RFC 2822 and client for network-wide time
RFC 3515 RFC 3966 RFC 3398 • Up to 5 sites synchronization
RFC 3323 RFC 3324 RFC 3325 • PC-based supervisor application • Remote access by modem:
RFC 3892 RFC 1321 RFC 2617 • Directory synchronization (OMC) ¬ List of authorized CLI
T38 ITU-T RFC 3263- RFC 4244
¬ Call back to configured number
RFC 3326 RFC 3840 RFC 4028
RFC 3581 RFC 4916 • HTTPS for management and end-user
applications

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 Alarm server Automated radio coverage EMC
• Live and notification call services • Dynamic RF management for AP channel • IEC-CISPR22 Class B
with location information power and channel optimal setting • Cenelec EN55022 Class B
• Periodic live call for proactive security • Self-healing around failed access points • FCC Part 15B
• Alarm calls with specific alarm button, • IEC-CISPR24
man down, shock, “no movement” Wireless security • Cenelec EN55024
detection • WEP, WPA, WPA-PSK, WPA2 and • IEC-EN61000-3-2
• Key events calls for end user signaling WPA2-PSK
• ETSI-EN 301 489-06: DECT
task progress • Integrated stateful firewall
• ETSI-EN 301 489-17: Bluetooth
• Status call for updating handset status • Rogue access point detection and and WLAN
to central server containment
• Alarm server • Wireless IDS/IPS
Radio
¬ T2 connectivity
• ETSI EN 300 328: 2.4 GHz
¬ SIP connectivity Quality of service
• ETSI EN 301 893: 5 GHz
• Isolated worker protection device (PTI) • Standardized
• ETSI EN 301 406: DECT
• DECT ¬ Over-the-air QoS: 802.11e
• FCC Part 15 Subpart C and D and E
¬ WMM (EDCA)
DECT radio ¬ 802.11e Power Save (U-APSD)
EX environment
• Radio DECT/GAP/AGAP ¬ 802.11e Traffic Specification (TSPEC)
• Cenelec EN 60079-0
• Radio frequency range • SRP mode
• Cenelec EN 60079-11
¬ 1.88 GHz to 1.90 GHz (Europe) • Connection admission control with
¬ 1.91 GHz to 1.93 GHz (South America) graceful load balancing
Miscellaneous environments
¬ 1.92 GHz to 1.93 GHz (United States) • 802.1p DiffServ marking
• Cenelec EN 50121-4: railway applications
with power adaptation
• IEC 60945: maritime
• 4070 DECT Base Station Call persistency
¬ Six simultaneous communications • Proxy mobile IP for Layer 3 handover
Environmental conditions
¬ 2 UA interfaces • Fast handover – WPA2 opportunistic
• ETSI – ETS 300 019 Part 1-1: storage
¬ Maximum devices registered: 120 key caching
• ETSI – ETS 300 019 Part 1-2:
¬ Inline powered • Voice-aware scanning
transportation
• 4080 IP DECT Access Point • Voice-aware 802.1x re-authentication
• ETSI – ETS 300 019 Part 1-3: in use
¬ 11 simultaneous communications
per AP International directives Telecom
¬ 16 AP EC Directives
• ETSI EG 201 121
¬ Maximum devices registered: 50 • 94/9/EC: ATEX
• ETSI ES 203 021
¬ POE or POE injector • 1999/5/EC: R&TTE
• ETSI TBR 021, 010, 022, 003, 033,
¬ Outdoor versions • 1999/519/EC: SAR 004, 034, 008, 038
¬ Integrated DAP manager for automated • 2011/65/EU : ROHS • ITU-T H.323
configuration and handset roaming • 2012/19/EU : WEEE • FCC part 68
¬ Over-the-air synchronization • 2004/108/EC: EMC • Canada CS03
• 2009/125/EC : Ecodesign
WLAN • 2006/95/EC: LVD Over voltage and over currents
OmniAccess WLAN access points
• ITU-T K.21, K.22
and WLAN controllers
Safety
• IEEE 802.11a/b/g/n
• IEC 60950-1
• IEEE 802.11i
• UL 60950-1
• Radio frequency (RF) range
¬ 2.4 GHz to 2.4835 GHz (“b” and “g”)
SAR
¬ 5.150 ~ 5.250 GHz (low band)
• Cenelec EN50360
¬ 5.250 ~ 5.350 GHz (mid band)
• Cenelec EN50385
¬ 5.470 ~ 5.725 GHz (Europe)
• FCC OET 65 and IEEE 1528
¬ 5.725 ~ 5.850 GHz (high band)

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