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  • Lampiran 6

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    Maidir Maidir
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    The document reports the results of reliability tests on two questionnaires - one measuring service quality (X) and one measuring customer satisfaction (Y). It found high levels of internal consistency for both questionnaires, with Cronbach's alpha values of 0.966 for the 20-item service quality questionnaire and 0.870 for the 4-item customer satisfaction questionnaire. All 30 cases were included in both reliability analyses.

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    LAMPIRAN 6

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    The document reports the results of reliability tests on two questionnaires - one measuring service quality (X) and one measuring customer satisfaction (Y). It found high levels of internal consistency for both questionnaires, with Cronbach's alpha values of 0.966 for the 20-item service quality questionnaire and 0.870 for the 4-item customer satisfaction questionnaire. All 30 cases were included in both reliability analyses.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    5 views1 page

    Lampiran 6

    Uploaded by

    Maidir Maidir
    The document reports the results of reliability tests on two questionnaires - one measuring service quality (X) and one measuring customer satisfaction (Y). It found high levels of internal consistency for both questionnaires, with Cronbach's alpha values of 0.966 for the 20-item service quality questionnaire and 0.870 for the 4-item customer satisfaction questionnaire. All 30 cases were included in both reliability analyses.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    LAMPIRAN 6

    HASIL UJI RELIABILITAS KUESIONER

    HASIL UJI RELIABILITAS KUESIONER


    KUALITAS PELAYANAN (X)

    Case Processing Summary


    N %
    Cases Valid 30 100,0
    Excludeda 0 ,0
    Total 30 100,0
    a. Listwise deletion based on all variables in the procedure.

    Reliability Statistics
    Cronbach's Alpha N of Items
    ,966 20

    HASIL UJI RELIABILITAS KUESIONER


    KEPUASAN KONSUMEN (Y)

    Case Processing Summary


    N %
    Cases Valid 30 100,0
    Excludeda 0 ,0
    Total 30 100,0
    a. Listwise deletion based on all variables in the procedure.

    Reliability Statistics
    Cronbach's Alpha N of Items
    ,870 4

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