Reliability

Produk (X1)

Case Processing Summary

N %

Valid 50 100,0

Cases Excludeda 0 ,0

Total 50 100,0

a. Listwise deletion based on all variables in the

procedure.

Scale: ALL VARIABLES

Reliability Statistics

Cronbach's N of Items
Alpha

,533 5

Item-Total Statistics

Scale Mean if Scale Variance if Corrected Item- Cronbach's

Item Deleted Item Deleted Total Correlation Alpha if Item
Deleted

x1.1 17,2000 3,020 ,436 ,381

x1..2 17,3200 3,732 ,207 ,531
x1.3 17,1200 3,944 ,093 ,604
x1.4 16,9200 3,504 ,403 ,422
x1.5 17,0400 3,304 ,409 ,409
Reliability
Tempat (X2)

Scale: ALL VARIABLES

Case Processing Summary

N %

Valid 50 100,0

Cases Excludeda 0 ,0

Total 50 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

,671 4

Item-Total Statistics

Scale Mean if Scale Variance if Corrected Item- Cronbach's

Item Deleted Item Deleted Total Correlation Alpha if Item
Deleted

x2.1 13,0800 2,932 ,451 ,608

x2.2 12,9400 3,445 ,275 ,724
x2.3 12,7400 3,298 ,502 ,581
x2.4 12,9000 2,786 ,631 ,483
Reliability
Orang (X3)
Scale: ALL VARIABLES

Case Processing Summary

N %

Valid 50 100,0

Cases Excludeda 0 ,0

Total 50 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

,654 4

Item-Total Statistics

Scale Mean if Scale Variance if Corrected Item- Cronbach's

Item Deleted Item Deleted Total Correlation Alpha if Item
Deleted

x3.1 12,8400 2,056 ,452 ,574

x3.2 12,9800 2,061 ,495 ,545
x3.3 12,9600 2,366 ,299 ,673
x3.4 13,0000 2,000 ,500 ,539
Reliability
Proses (X4)

Scale: ALL VARIABLES

Case Processing Summary

N %

Valid 50 100,0

Cases Excludeda 0 ,0

Total 50 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

,890 4

Item-Total Statistics

Scale Mean if Scale Variance if Corrected Item- Cronbach's

Item Deleted Item Deleted Total Correlation Alpha if Item
Deleted

x4.1 12,1600 5,525 ,838 ,827

x4.2 12,0400 6,284 ,735 ,868
x4.3 12,1000 5,561 ,872 ,815
x4.4 12,0600 6,017 ,615 ,917
Reliability
Bukti fisik (X5)

Scale: ALL VARIABLES

Case Processing Summary

N %

Valid 50 100,0

Cases Excludeda 0 ,0

Total 50 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

,810 4

Item-Total Statistics

Scale Mean if Scale Variance if Corrected Item- Cronbach's

Item Deleted Item Deleted Total Correlation Alpha if Item
Deleted

x5.1 12,5200 4,010 ,558 ,798

x5.2 12,3000 4,133 ,581 ,783
x5.3 12,3800 4,240 ,642 ,758
x5.4 12,5400 3,641 ,745 ,702
Reliability
Kepuasan pelanggan (y)
Scale: ALL VARIABLES

Case Processing Summary

N %

Valid 50 100,0

Cases Excluded a
0 ,0

Total 50 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

,846 4

Item-Total Statistics

Scale Mean if Scale Variance if Corrected Item- Cronbach's

Item Deleted Item Deleted Total Correlation Alpha if Item
Deleted

y1.1 12,1800 4,436 ,692 ,802

y1.2 12,3000 4,459 ,694 ,801
y1.3 12,4800 3,724 ,766 ,766
y1.4 12,1200 4,353 ,596 ,843