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The study examined whether career development culture and career support of senior management impact employee career
satisfaction. This study validated two new questionnaires: career development culture and career support of senior
management. Based on the extended model of social cognitive career theory, the study proposed that these two variables
positively impact on employee career satisfaction. Private sector employees (N=196) representing a range of manufacturing
and service sector firms from the private sector in Sri Lanka participated in a survey. It is found that, career development
culture and the career support of senior management positively impact on career satisfaction. The current findings provide
implications to the extended model of social cognitive career theory by testing the hypothesized relationships with a cross
sectional study. The current findings propose that an organization should develop a career development culture and the
senior management should support employees‟ career development in such a way that increases their career satisfaction.
The study is subject to common method and common source bias, since this is a cross sectional study with a survey. Future
research could be conducted with the representation of broader category of employees and industries, which promotes the
generalizability of findings.
Keywords: Business, management and organization, career development culture, career support of senior management,
career satisfaction
New articles in this journal are licensed under a Creative Commons Attribution 3.0 United States License.
This journal is published by the University Library System of the University of Pittsburgh as part
of its D-Scribe Digital Publishing Program, and is cosponsored by the University of Pittsburgh Press.
Volume 10 No 2 (2020) | ISSN 2158-8708 (online) | DOI 10.5195/emaj.2020.194 | http://emaj.pitt.edu
Sustainability in Career Development: The Impact of Career Development Culture and Career Support of
Senior Management on Career Satisfaction
Page |2| Emerging Markets Journal
Volume 10 No 2 (2020) | ISSN 2158-8708 (online) | DOI 10.5195/emaj.2020.194 | http://emaj.pitt.edu
Career development culture avoided and everyone has and uses skills to move from
To explain the role of culture in HRM, „the argument to planning for solutions.
model of culture fit‟ was proposed by Kanungo and his Consequently, the outcome of conflict
associates (Aycan et al., 1999; Mendonca & Kanungo, situations becomes problem solving rather than ongoing
1994). This model assessed culture at two levels: societal disagreement (Simonsen, 1997). A development culture
and organizational. Organisational culture consists of encourages risk taking. Risk taking is rewarded, not
beliefs, values, and assumptions that are commonly punished and innovation as a result of risk taking is
shared by members of an organization, and these values celebrated (Simonsen, 1997). Compensation systems
influence the behavior of organizational members since reward employees based on the actual contribution rather
people rely on these values to guide their decisions and than tenure or position; intrinsic rewards such as respect
behaviors (Schein, 1985). In other words, the and acknowledgement, and showing employees that their
organizational culture consists of managerial beliefs and work are valued. If employees are expected to be self-
assumptions about tasks and employees. Managerial directed, then decision making systems allow and
assumptions relating to tasks deal with the nature of the support that behaviour (Simonsen, 1997).
task and how it must be best achieved, while managerial Prior studies provide some clues about the
assumptions relating to employees deal with the nature impact of development (learning) culture on some career
and behaviorr of employees (Aycan, 2005). Employee related outcomes such as career satisfaction and
related assumptions are also influenced by the organizational commitment (Joo & Park, 2010).
characteristics of the socio-cultural context via the Similarly, Japanese overseas subsidiaries reflected
mediation of internal work culture (Aycan, 2005). For greater influences of parent company culture on their
example, in career management, career behaviorr such as career counselling and planning activities (Yuen & Kee,
initiatives and interventions to shape future careers is less 1993). Conversely, when employees don‟t feel that they
common in high power distance cultures (Claes & Ruiz- fit with the culture of their organization, it may also be
Quintanilla, 1998). Similarly, in paternalistic cultures perceived as a barrier to their career advancement
career decisions are influenced significantly by others (Briggs, Jaramillo, & Weeks, 2011).
such as family, friends and superiors (Aycan & Fikret-
Pasa, 2003). Consequently, in high power distance and Career support of senior management
paternalistic cultures, employees seek and accept Generally, it is well accepted that there is an
guidance of their superiors, who are perceived to be involvement of HR at corporate level (Huselid., 1995;
aware of what is good for employees‟ professional Schuler & Jackson, 1987). Particularly, senior
development (Aycan, 2005). management support is an essential element of every
In relation to career development, Kotter and comprehensive and integrated career development
Heskett (1992) propose that the organizational culture systems. In relation to career, it‟s well recognized that,
has two levels namely, deeper and less visible level and career development is a tool for strategic control and
the more visible level. According to them, at the deeper development (Evans, 1987). Consequently, career
and less visible level, culture refers to values shared by planning and management have a huge impact on
the organizational members which constitute the driving whether organizations can attain corporate goals and
force for a development culture. At the more visible individuals can meet their personal aspirations.
level, culture represents behavior patterns or style of an Therefore, to successfully manage careers, a strategy is
organization and these behaviors may need to be changed required aimed at having a comprehensive framework for
in building a development culture. Development culture attracting, developing, and retaining employees in
is one in which individuals grow in ways needed by the accordance with business objectives (Mayo, 1991;
organization. In a development culture, employees are Walters, 1992). Therefore, active support from senior
expected to grow, supported in their efforts to do so, and management is vital to a comprehensive and sustainable
are rewarded for success as measured by their career development process (Simonsen, 1997).
contributions (Simonsen, 1997, p. 4). In support of this argument, a survey
There are some main characteristics of a conducted in Canadian context revealed that career
development culture. They are; trust, openness, development programs need considerable co-ordination
collaboration, managed conflict, risk taking, systems within a company, particularly from the support and
aligned with messages, and learning organization direction of senior management (Portis, 1978). For
(Simonsen, 1997). Trust is the most important ingredient example, senior management can pilot the career
in any corporate change process (Laabs, 1996). Openness development process, participate in career discussions,
can be achieved by keeping the organizational structures and set their own development goals (Simonsen, 1997).
as open as possible, encouraging participation and role Furthermore, senior management needs to pay greatest
exchange among employees (Gottlieb & Conkling, attention to career planning activities such as periodic
1995). Similarly, both formal and informal progress reviews of managers and identification of
communication systems must be open in order for strengths, weaknesses and training needs (Portis, 1978).
employees to develop. Consequently, organizational Prior literature provide evidence that the senior
leaders must define strategic direction of the firm and management support for career development is related to
both suggestions and complaints must be encouraged some career variables such as career development and
(Simonsen, 1997). Career development is not about employee career opportunities (Kraimer, Seibert, et al.,
beating out the competition for a promotion, but about 2011).
successful collaboration/teamwork so that everyone is Prior research outcomes of the positive
adding value through the achievement of team goals and relationship between organizational support for career
organizational success (Simonsen, 1997). In a development and career satisfaction (Allen, Eby, Poteet,
development culture, conflict is managed rather than Lentz, & Lima, 2004; Barnett & Bradley, 2007; Guan et
al., 2015; Guan et al., 2014; Lent & Brown, 2006; Ng et
al., 2005; Orpen, 1994; Pazy, 1988; Price & Reichert, career opportunities in the
2017) and the prediction of the extended model of social organization
cognitive career theory (Lent, 2004, 2005; Lent and 4. Managers and employees‟
Brown, 2006) led to the study‟s two hypotheses: responsibilities for career
development are clearly
Hypothesis 1- Career development culture has a positive identified and stated.
impact on career satisfaction of employees 5. Our organization does not
Hypothesis 2- Senior management support has a positive provide access to career
impact on career satisfaction of employees assessment and planning
tools/materials for employees
III. Method (R).
6. Our organization provides
Sample career development for
This research is an explanatory study with a managers and employees.
quantitative data collection approach. An online survey Extent of 7. Our supervisors are skilled
was distributedto 400 employees representing a range of managers, and comfortable coaching for
manufacturing and service sector firms from the private contributions to employees‟ career
sector in Sri Lanka. Out of total responses of 196, 60% of the career development.
respondents were managerial employees whereas 40 of development of 8. Our supervisors know how to
employees were in the administrative and technical employees help marginal employees.
capacities. Of the total responses received, 62% were 9. Our supervisors work with
female. The majority of respondents were aged between employees to enrich their jobs.
36 and 45 years (69 per cent), with 20 percent under 36 10. Our supervisors use
years and 11 percent aged over 45 years. Most of the performance appraisals as a
respondents (47 percent) were employed with their career development activity .
current organization between 5-10 years, with 10 percent 11. Our supervisors help
having organizational tenure of less than 5 years and 43 employees to explore career
percent over 11 years. Educational level was at a high goals.
level with 72 percent of respondents having completed 12. Our supervisors know how to
either undergraduate or postgraduate qualification. reward and keep top
performers motivated.
Measures 13. Our supervisors give
All the study variables were measured on a employees frequent, candid,
five-point scale, which ranged from strongly agree (5) to feedback on performance.
strongly disagree (1). All the scale items were averaged Extent of 14. Our employees do not seek
to obtain an overall measure for each of the variables. employees needs feedback about their
Career development culture- The career development and awareness of performance from their
culture is defined merely for the purpose of this current responsibility for supervisors (R).
study as „career development culture is one in which their own career 15. Employees here initiate new
individuals progress in their careers in ways needed by development work procedures, activities
the organization and the individuals, with the and responsibilities that helps
organization‟s support in terms of systems, management their careers.
support as well as rewards in their efforts to do so‟. The 16. Employees have written career
measures and scales for the career development culture is development plans.
based on measures and scales developed by Simonsen 17. Our new supervisors are
(1997) for development culture. However, as shown in trained in supporting the
Table 1, these measures and scales were modified to career development of
make them more appropriate for a career development subordinates.
culture. 18. Employees like to work, and
develop their careers as
Table 1: Scale of Career Development Culture demonstrated by high morale.
Measures Questionnaire items 19. Our professional/technical
Extent of use of 1. Our organization values employees can develop their
organizational managers those who support own careers without moving
systems that to develop careers of their to managerial positions.
support career employees.
development 2. We have systems such as job Career support of senior management- Career support of
posting and position senior management is defined solely for this study as
descriptions that provide „senior managers‟ contribution to the career development
information about career of employees in terms of leadership, encouragements,
opportunities in the active participation, and effective communication‟.
organization. Simonsen‟s (1997) measures and scales for the senior
3. We have open management‟s support for development were modified to
communications so employees identify the measures and scale items of career support of
can gain information about senior management which are given in Table 2.
Sustainability in Career Development: The Impact of Career Development Culture and Career Support of
Senior Management on Career Satisfaction
Page |4| Emerging Markets Journal
Volume 10 No 2 (2020) | ISSN 2158-8708 (online) | DOI 10.5195/emaj.2020.194 | http://emaj.pitt.edu
Table 2: Scale of Career Support of Senior questionnaires based on their responses. Second, a pilot
Management test was conducted with a total number of 15 respondents
by selecting 3 managerial, technical and administrative
Measures Questionnaire items level employees from each of the sample organizations.
Career leadership 1. Senior managers provide The purpose of the pilot test is to refine the
leadership for career questionnaires to assure that the respondents do not have
development culture change. any problems in responding to the survey as well as there
Encouragement and 2. Senior managers do not are no any issues in recording the data. Some
participation provide role models to get modifications were done to the questionnaires based on
their people to change in these responses. Third, exploratory factor analysis
terms of career development technique was used to reduce data to variables and to
(R). explore the underlying theoretical structure of the
3. Senior managers provide phenomena. The factor extraction was done with the
continued encouragement principle component analysis (PCA) method, whereas
for participation in career factor rotation method was Varimax with Kaiser
development. Normalization. As shown in the following table, the
4. Senior managers participate KMO test score is close to 0.5 and the Bartlett‟s Test of
in training to discuss Sphericity is significant (p.05). Therefore, this data set
differences on the is considered to be suitable for the factor analysis.
assessment as part of career
discussion. Table 3: Kaiser-Meyer-Olkin Measure of Sampling
Top management 5. Senior managers Adequacy and Bartlett’s Test of Sphericity
communication communicate the importance
for everyone to be involved Kaiser-Meyer-Olkin Measure of Sampling .527
in the career development Adequacy
process. Bartlett‟s Test of Approx.Chi-square 2438.970
6. We receive communications Sphericity
from top management Df 1220
promoting the career Sig. .000
development program Source: Survey data
purposes, need for changes,
and expressing high level As suggested by Hair et al. (2010), all loadings
expectations. above ± .40 were considered as factor loadings with
practical significance. Consequently, the factor solution
Career Satisfaction- Career satisfaction was measured is given in Table 4.2. Two factors with Eigenvalues
using the five-item career satisfaction scale developed by greater than 1 were identified. After extracting factors,
Greenhaus et al. (1990), which has demonstrated an the innernal consistency the reliability of each factor was
internal consistency correlation of 0.86. A sample checked with Cronbach‟s Alpha values which are
questionnaire item is “I am satisfied with the progress I provided in table 4. These values were high, which
have made toward meeting my overall career goals”. ranged from 0.81-0.89. The factors indicated in this table
Control variables- Respondents‟ demographic were named based on underlying conceptual dimensions.
information was collected with single item questions for After the factor analysis, the calculation of summated
gender, age, highest level of education completed, scales was done by averaging the original scale
organizational tenure and work type (technical, responses.
professional, managerial).
Procedure Table 4: Rotated Factor Loading Matrix
This study is conducted based on five best Questionnaire Items Cronbach‟s CDC CSSM
work places in Sri Lanka identified by the LMD business Alpha
magazine (2019). These firms were identified randomly, Our organization values .81 .769
which covers industries such as insurance, fast food, managers those who
textile, consumer durables and telecommunication. support to develop
Thirty online surveys were distributed to each firm with careers of their
the assistance of the HR department. Each of the HR employees.
department was advised to distribute the online survey We have systems such .84 .682
links among a randomly selected sample of managerial, as job posting and
administrative and technical level employees. position descriptions
that provide information
IV. Results about career
opportunities in the
The data analysis was conducted in two stages organization.
using the version 24 of the SPSS software: Validating We have open .80 .722
the career development culture and senior management‟s communications so
career support questionnaires and testing the hypotheses. employees can gain
The questionnaire validation was done with three stages. information about
First, the face validity of questionnaires were tested with career opportunities in
five senior HR executives, who are from the sample the organization.
organizations and did some modifications to the
Sustainability in Career Development: The Impact of Career Development Culture and Career Support of
Senior Management on Career Satisfaction
Page |6| Emerging Markets Journal
Volume 10 No 2 (2020) | ISSN 2158-8708 (online) | DOI 10.5195/emaj.2020.194 | http://emaj.pitt.edu
Table 6: Hierarchical Regression Examining the acceptable to the employees. Promoting employees to
Impact of Career Development Culture and Career take responsibility and actively involved in career
Support of Senior Management on Career development programs would benefit them to experience
Satisfaction higher career satisfaction.
The study is subject to common method and
Career Satisfaction common source bias, since this is a cross sectional study
Predictors (Beta Step 1 Step 2 Step 3 with a survey. The sample of employees do not represent
Coefficients): all employee categories which limits the generalizability
Age .211* .195* .175* of findings. There may be more important criteria other
Gender .533* .477* .399* than satisfaction with income and progress towards
Tenure .751* .672* .478* achieving career goals that determine employee career
Career Development .741* .502* satisfaction, which are not included in the career
Culture satisfaction scale developed by Greenhaus et al. (1990).
Career Support of Senior .477* Future research could be conducted with the
Management representation of broader category of employees and
F 6.618* 6.629* 6.544 industries, which promotes the generalizability of
Adj. R-Squared .303* .371* .396* findings. The replication of the same study on a
R-Squared change .187 .227 .306 longitudinal basis is worthwhile to enhance our
Note:*=p<.05 understanding of the relationships between study
variables. Future research could also explore whether
V. Discussion and Conclusion career development culture and senior management
career support generate other behavioral and attitudinal
The findings of this study propose that, the outcomes such as job satisfaction, commitment and
organizations should support their employees in terms of organizational citizenship behavior. As suggested by the
creation of a career development culture and providing extended model of social cognitive career theory (Lent
career support by the senior management, the outcome of and Brown, 2006), organizational support for career
which is the increased career satisfaction. Therefore, development indirectly affects career satisfaction via
these outcomes support the notion of sustainability in context specific proactive behaviors (career management
career development. The study validated two scales, behaviors). Therefore, future studies should investigate
namely „career development culture scale‟ and the whether career development culture and the career
„career support of senior management scale‟, which is support of the senior management influence career
also a major contribution of this study. satisfaction via career management behaviors.
The current findings provide implications to This study suggested that an organization is
the extended model of social cognitive career theory likely to attract, motivate and retain employees by
(Lent, 2004, 2005; Lent and Brown, 2006), which states supporting their employees‟ career development in terms
that the cognitive, behavioral, personality and of building a conductive career development culture and
environmental factors jointly impact work satisfaction. providing career development support by the senior
Thus, this study contributes to the existing literature by management. The results of the study suggest that, the
exploring how environmental aspects such as career career development culture and the senior management
development culture and senior managers support for support for career development build employee career
career development impact career satisfaction. satisfaction.
Moreover, the findings support the prior
research outcomes of the positive relationship between References
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