Hardware key

Hardware key ..............................................................................................................................1

The hardware key is not install correctly, the key ID does not match or the host ID specified in
the license file for EMTPWorks does not match this computer.................................................2
How to make sure that Windows Update is configured to check for Drivers .............................3
How to make sure the latest dongle drivers are used ..............................................................4
The hardware key is not install correctly, the key ID does not match or the
host ID specified in the license file for EMTPWorks does not match this
computer.

• License type: Node-Lock with USB key

• Occurrence: On EMTP Opening.

When trying to open EMTP®, it does not open and instead the following message pops up:

When the dongle key is plugged, there is no red light.

• Solutions:

- Make sure that Windows Update is configured to check for Drivers > more info.
- Make sure the latest dongle drivers are used > more info.
How to make sure that Windows Update is configured to check for Drivers

• License type: Node-Lock with USB key

- Enable searching Windows Update manually.

To enable searching Windows Update manually on a single computer
- Click Start, right-click Computer, and then click Properties.
- In the Tasks list, click Advanced System Settings.
- On the System Properties dialog box, click the Hardware tab, and then
click Windows Update Driver Settings (on Windows 7 this is “Device Installation
Settings”).
- Click “Yes, do this automatically (recommended)”.
- Click OK twice, and then close the System dialog box.
How to make sure the latest dongle drivers are used

• License type: Node-Lock with USB key

- Disconnect the USB Key
- Download and unzip the latest version of the official driver here (“Sentinel HASP LDK -
Windows GUI Run-time Installer”):
https://supportportal.thalesgroup.com/csm?sys_kb_id=61fb0ee1dbd2e78cfe0aff3dbf961
9ab&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=581b9e7adbe554109ce
a983cca9619ee&sysparm_article=KB0018320 (select search)
- Run “HASPUserSetup.exe” as Administrator

- Validate the different steps and wait for the end of the installation.
- Connect the key to the computer. The new driver should be correctly installed.
- The key’s red light should now be on.
Please do not hesitate to get in touch with our technical support if you require some assistance:

EMTP Technical support

support@emtp-software.com