DATASHEET
SSL QuickStart
Service Overview
As your organization transitions to
its new Juniper Networks SA Series
SSL VPN Appliances, you may be
concerned with potential network
disruption issues as well as security,
continuity, and compliance risks.
This is where the Juniper Networks
SSL QuickStart service can add real
value. The SSL QuickStart service
provides the specialized support you
need to deploy your SSL solution
quickly, smoothly, and securely.
Service Description
The Juniper Networks® SSL QuickStart1 service provides the expert assistance of an
onsite Juniper Networks Professional Services engineer to help you get the most value
from your Juniper investment. During the onsite knowledge transfer process, your
Professional Services consultant will provide expert guidance and learning resources to
help you install, configure and deploy your SSL solution. Your organization also receives
15 calendar days of post-installation support2, which includes access to a designated
team of Juniper Networks experts who will be available to address your group’s follow-
up questions and concerns during regular business hours.
Using a time-tested approach that has been proven and refined with demanding clients
throughout the world’s most competitive industries, the SSL QuickStart service provides
value through a logical, five-phase process:
Phase 1: Pre-Qualification and Recommendations
During this preliminary phase, Juniper Networks experts collect information from
your organization to plan the installation. They hold a project kick-off call with your
technical team and the Juniper consulting team to define your product, application,
and user requirements, as well as your topology. Based on their findings, they make
recommendations about:
• Placement in the network
• Whether to implement as stand-alone or clustered (Redundancy or Load Balancing)
• Features to be used (Rewriter, Pass Through Proxy, SAM [Java or Windows] and/or
Network Connect)
• Any special setup needed based on applications and resources
NOTE: Single Sign-On (SSO) is not supported in the SSL QuickStart service.
Phase 2: Installation Planning
In this phase, we deliver your customized SA Series installation plan, which covers
network placement (DMZ/internal network, internal interface/external interface), setup,
features and applications, testing, and verification.
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Phase 3: Installation During the onsite phase of the SSL QuickStart service, your
During this phase, as time permits, the Professional Services Professional Services expert provides knowledge transfer.
consultant works onsite to help setup and train your technical Topics covered during this information exchange may include
staff on how to configure the SA Series SSL VPN Appliances for basic configuration, basic troubleshooting, or additional feature
use in the production environment. This is the time to: configuration—but can be adjusted to meet the unique needs of
your staff.
• Configure the system settings
-- Specify IP address, subnet mask, hostname, Default Phase 5: Post-Installation Support
Gateway, DNS, WINS, Domain Once deployed, your organization receives post-installation
deployment support for 15 calendar days. During this phase,
-- Check for OS revisions and patches
you may pose SA Series configuration-related questions to a
-- Apply the license keys designated team of Juniper Networks experts via phone or
-- Install the server certificate email. These SSL Professional Services engineers are available
• Configure SA Series admin and users accounts Monday through Friday, between 9 a.m. and 5 p.m. local time and
have one business day to respond.
-- Set up the local SA Series authentication server
-- Configure up to five roles
-- Configure up to two authentication realms
-- Set up role mapping
• Configure applications and access to internal resources
-- Set up the applications on the roles
-- Configure the resource policies for the roles
• Verify that access and applications are working

Phase 4: Knowledge Transfer

Features and Benefits

Feature Feature Description Benefit

Pre-qualification and Information is collected about your requirements to • Supports rapid deployment
recommendations develop a customized SA Series installation plan • Minimizes time and effort to develop
installation plan and create configuration files

Onsite Juniper Professional
Services engineer
Helps deploy and configure the SA Series at your
operations center
• Accelerates, extends, and optimizes the
time-to-value of your SA Series SSL VPN
Appliances’ solution
• Reduces or eliminates cost of debugging and
fixing errors during deployment

Onsite knowledge transfer
Your Professional Services engineer will cover topics
such as basic configuration and troubleshooting,
additional feature configuration, or other appropriate
topics as requested by your staff
• Accelerates availability of new SA Series
solution
• Accelerates readiness of employees, helping
expand market reach
• Creates fully informed IT staff for improved
operational efficiencies and application
performance

15 calendar days of post- Phone and email access to a team of SA Series • Significantly lowers learning curve
installation support Professional Services engineers • Optimizes value of high-performance
networking through software and configuration
support

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Service Specifications
Juniper Responsibilities Customer Responsibilities

Provide a Juniper Professional Services Consultant who will:
• Help deploy and configure SA Series SSL VPN Appliances at the
organization’s operations center
• Provide onsite knowledge transfer
• Be available for (15) days of remote post-installation support
• Be part of a designated team that is available for follow-up
questions during normal business hours as agreed upon in SOW
• Complete the Resources Rules Matrix for the customer
environment
• Provide a designated project manager or point-of-contact to
interface with Juniper Networks on day-to-day issues and
coordination of resources
• Provide external access to the Internet, internal access to your
intranet, and access to the network equipment that the consultant
will support
• Provide access to applications, databases, and appropriate
technical resources essential for consultant to perform duties
successfully
• Place and secure the equipment to be installed in the
appropriate rack
• Provide all power and interface cabling to the equipment

Performance-Enabling Services and Support

Juniper Networks is the leader in performance-enabling services and support, which are designed to accelerate, extend, and optimize
your high-performance network. Our services allow you to bring revenue-generating capabilities online faster so you can realize bigger
productivity gains, faster rollouts of new business models and ventures, and greater market reach, while generating higher levels of
customer satisfaction. At the same time, Juniper Networks ensures operational excellence by optimizing your network to maintain
required levels of performance, reliability, and availability. For more details, please visit www.juniper.net/products-services.

Ordering Information
SSL QuickStart is available globally using part number: PRO-SSL-QUICK. Please contact your local J-Partner or Juniper Networks field
sales manager for details.

Other QuickStart offerings include: Firewall Branch Office QuickStart to help branch offices make a fast, smooth transition to a new firewall, and WX/WXC QuickStart to assist with deployment and
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configuration of your Juniper Networks WX Series Application Acceleration Platform or Juniper Networks WXC Series Application Acceleration Platform.
This is NOT a substitute for a maintenance contract. After the 15-day period, standard warranty coverage applies unless you have purchased a valid support contract from Juniper Networks or your
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reseller.
The engineer that assists in the installation or a member of this dedicated team will be available during normal business hours. Juniper Networks Technical Assistance Center (JTAC) resources are
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available 24x7.
SSL QuickStart pricing includes installation of an Active Passive cluster, four devices maximum, at a single data center location. Independent SA Series SSL VPN Appliances would be a two-device
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maximum at a single data center location.

About Juniper Networks

Juniper Networks, Inc. is the leader in high-performance networking. Juniper offers a high-performance network infrastructure
that creates a responsive and trusted environment for accelerating the deployment of services and applications over a single network.
This fuels high-performance businesses. Additional information can be found at www.juniper.net.

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