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EXCEL SHEET ROI SLIDE - aAAABAABABBBU

Senior Excellence Specialist

 Collaborates with the Manager, Service Excellence and Executive Leadership to design, implement and
evaluate initiatives to deploy the Excellence model through-out the organization.
 Develop and promote business excellence best practices.
 Conduct frequent organizational assessments to measure adoption of excellence practices through-out
the business.
 Develop assessment reports including strength points, areas for improvements and recommendations.
 Advise senior management on status and adoption of the excellence model.
 Laisse with external entities from both public, private, and not for profit for the purpose of benchmarking
and adoption of best practices.
 Follow-up on the implementation of the Award plan & participate in the preparation of the awards
submission files within the Sector
 Promote Quality, Excellence, and the concepts of continual improvement across the Sector by conducting
internal awareness sessions.

THE 24 CHARACTERISTICS OF GENIUSES

1) It is the combination of multiple strengths or characteristics and how they play off one another
that is the key to achieving genius status.

2) All of these individual traits can be learned, practiced, and mastered.

1. Drive – Geniuses are driven to work long and hard. They're willing to give all they've got
by focusing on their future success.
2. Courage – It takes courage to try something different or commit to a singular goal.
3. Devotion to Goals – Geniuses know what they want, and they go after it. Day after day,
they keep the focus on the prize.
4. Knowledge – Developing a love of learning and making it a constant in daily life opens
doors and creates insights.
5. Honesty – Geniuses are honest with others and with themselves. They take responsibility
for their success and their mistakes.
6. Optimism – Developing the habit of looking at the good instead of the bad helps
geniuses take those necessary “leaps of faith.”
7. Ability to judge – A genius evaluates objectively and approaches obstacles and
opportunities with an open mind.
8. Enthusiasm – Constant attention to keeping themselves “up” is the hallmark of geniuses.
They understand how enthusiasm builds upon itself.
9. Willingness to take changes – Geniuses can learn to take chances by learning to master
their fears. They learn from mistakes to minimize the risks of future endeavors.
10. Dynamic energy – Success and genius won't come knocking. It takes action and energy
to go out and find them. Keep the mind and the body sharp and healthy.
11. Enterprise – Geniuses seek out opportunities in unlikely places. They learn to know a
good idea when they see it.
12. Persuasion – Geniuses know how to motivate people and turn them into resources.
13. Outgoingness – Developing the willingness to interact with others helps geniuses
discover different points of view that can be invaluable for their journey.
14. Ability to communicate – Geniuses can effectively get their ideas across and thrive on
feedback.
15. Patience – Becoming a genius takes time and requires the patience to put in the work.
16. Perception – Geniuses learn to create clarity in their understanding of people, ideas, and
concepts.
17. Perfectionism – Striving for perfection is a worthy endeavor. But geniuses know how to
keep that perfectionism in check to keep it from holding them back.
18. Sense of humor – Geniuses don't take themselves too seriously. They know that humor
can often dilute stressful situations and setbacks.
 19. Versatility – A genius looks for variety and different ways of thinking. They know that
there are many ways to reach a goal.
20. Adaptability – Being flexible keeps geniuses ready for opportunities and open to new
ideas.
21. Curiosity – Geniuses develop the hunger for learning and the desire to understand how
things work.
22. Individualism – At some point along their journey, all geniuses must veer away from the
ideas of the masses and learn to trust themselves.
23. Idealism – Geniuses aren't afraid of the impossible. They know that many great
successes began with a seemingly impossible dream.
24. Imagination – Geniuses know how to see things from different viewpoints and
understand the power of asking: “What if...”

 Creativity
o Innovation
 Ingenuity
 Vision
o Imagination

What You Will Be Doing

Our Chief Innovation Officer will play a critical role in finding relays of growth for the
Group, driving change, instilling and cultivating innovation capabilities within the group
and a people-centric innovation culture.

You will need to set the right innovation strategy, and a strategy for each of these
departments, as well as understand the Chalhoub Group, its current dynamics, pain
points and future-looking potential. You will need to garner both financial and
operational support from key stakeholders – both internal and external – and enable
your teams to take ownership of their brands, and make good of the milestones and
budgets set by themselves for their success. You will foster a culture of innovation,
within your teams and within the Group, in order to attract successful innovators and
entrepreneurs.

What You'll Need To Succeed

Full management responsibility of diverse departments, including but not limited to:
Greenhouse & Ibtikar, The Beauty Makers, The Fashion Makers (To Be Created) and
Corporate Innovation (To Be Created).

 Developing a holistic innovation strategy for the Chalhoub Group and a strategy
for each of your departments – long and short-term – with key objectives and
KPIs for each direct report and brand owner
 Setting milestones and timelines to be respected for the right achievement of
long-term goals
 Garnering support from business stakeholders, such as fellow C-level executives,
employees, customers and business partners
 Finding smart money and the right funding – internal and external – to support
the innovation drive of the Group
 Creating a portfolio of winning brands, concepts and innovations and a roadmap
to fill a healthy pipeline & drive growth across the SGII team
 Introducing and overseeing new startups and innovations as they are presented
to the market and group
 Assessing competition and maintaining overall market awareness and forward
looking intelligence
 Ensuring innovation provides value to customers and cultivates long-term
relationships with those customers
 Driving clear strategic innovation plans in collaboration with relevant team
members
 Supporting the Strategy & Growth team with its priorities and reorganizing the
Innovation team in order to prioritize answering to these priorities
 Creating speedboat models to conduct specific missions and penetrate specific
priority segments & markets
 Establishing the right partnerships outside the Group to nurture our growth with
the innovation global ecosystem
 Building a winning roadmap to look for new companies, new brands, new
segments, and new industries where the Group can invest to establish a first-
mover advantage, with little to no territorial limitations
  Prioritizing projects to meet timelines efficiently, to adapt to changes in priorities
quickly, and to structure and manage multiple initiatives simultaneously with a
focus on a drive to completion and tangible impact
 Establishing the Chalhoub Group as a recognized Innovation leader among
industry groups

People Management

 Building a strong network of connections outside the Group who can support
collaboration and provide valuable feedback innovation processes
 Establishing clear processes for generating ideas, and empower teams to learn
and perform at their highest potential while embracing diverse thinking
 Evaluating and balancing risk/reward for innovation and organizational objectives
 Putting together financial and non-financial motivational tools, to cater for
alignment between Group-wide objectives and personal/start-up objectives
 Supporting staff development and nurturing talents
 Building a high performing culture and bring the teams together to achieve
common goals
 Instilling an entrepreneurial culture and a people-centric innovation drive to your
teams, your peers and the Group
 Championing change management

Required Profile

 Master of Business Administration from a top-10 Business School

 Backgrounds in finance, project management, business development and
strategy are recommended.
 Strong business judgement and decision-making skills
 Demonstrated success in innovation
 Ability to define and nurture a culture of innovation
 Working in a leadership role
 Must possess an inquisitive, entrepreneurial and creative mind.
 Independent and self-directed while able to work and lead a team of creative
individuals.
 Strong leadership skills to develop a high performing team
 Superior ability to track and predict trends
 Must be able to financially predict the investment and financial requirements to
get to the next decision-making assessment point
 Balancing the emotional intelligence and detachment to fail fast when required
 Must be able to work creatively within a budget
  Strong business knowledge and acumen, understanding a variety of business
practices, and familiarity within the retail industry
 Excellent ability to collaborate with executive teams and many different internal
and external stakeholders, and garner financial & operational support
 Must have excellent interpersonal skills and the ability to persuasively sell ideas.
 Must be willing to take the right risks, while manage expectations of all
stakeholders involved, with a clear roadmap, milestones and investment points

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey
through enriching experiences, learning and development opportunities and exposure
to different assignments within your role or through internal mobility. Our Group offers
diverse career paths for those who are extraordinary, every day.