Cisco Engagement Guide: Let's Get You Started..!!

CISCO ENGAGEMENT GUIDE
Let’s get you started..!!

This On-boarding deck assumes that your Company is already a Registered Partner with Cisco.
➢ If your company is new to Cisco, complete Partner Registration Follow us

at
➢ For user id registration support, please email web-help@cisco.com
➢ Kindly check how to become a Cisco Partner .
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential 1
Agenda
This Help Document is an On-boarding Deck for Partner’s SE’s to link all the basic information about how to engage with Cisco on a regular basis. The Slide
includes Roles and Responsibility, Most frequently used tools, Cisco Services, Best Practices, Incentives & Programs and Training Calendar
Partner Tools and Platforms Services Incentives & Programs Know Your Technology
CCW: Register deals, configure and price dCloud: The Cisco Demo Cloud Partner Plus : Invitation-only, multi-level Black Belt Partner Academy
products, software and related services, TAC: Technical Post-Sales Support and partner growth program Collaboration
and submit orders. Cisco Rewards : Cisco-funded incentive
GVE: Global Virtual Engineering for PH Data center
Customer Service Hub: Open customer program
CXC: Customer Experience Center Enterprise networking
service cases for help OIP: Opportunity Incentive Program
Smart Accounts and Smart Licensing Security
Cisco Support Community: Access the SIP: Solution Incentive Program
latest technical support content Smart Accounts and Smart Licensing: DevNet
Access control your Cisco software TIP: Teaming Incentive Program
Cisco Sales Connect: Access and view Meraki
the latest content across all solutions licenses across your company Cisco START
Internet of Things
and architectures MINT (Mentored Install Network Commercial Xcelerate
Training) Providing partners with hands Sales Expert
CVENT : Check all the Partner
Enablement trainings and events on deployment experience and training Mass Scale Infrastructure
QPT: Quickly generate a bill of materials Cross Architectural Sales Play Cross Architecture
and estimate pricing for Cisco solutions Global competitive War room Cloud Experience
AppDynamics
ThousandEyes
Full Stack Observability
Hybrid Work
What is my role as an SE in alignment with Cisco?
Partner with the Account Executives in a pre-sales technical role
Responsible for showcasing Cisco product solutions, customer presentations, many to one hands on sessions, running proof of concepts, etc.
Consult, influence and design solutions to meet our customer's business requirements
Gain access to the broad palette of Cisco technologies and applications in a variety of vertical markets
Keep up-to-date on relevant competitive solutions, products and services. Assist with the development of formal sales plans and proposals for assigned
opportunities.
Actively participate as a specialist on assigned Virtual Team and provides consultative support in their area of specialization to other Systems Engineers.
As a New systems Engineer these are your main SE Priorities:
Programmability & Understanding Business Core infrastructure Focus

Simplicity Digital Experience
Automation Architecture
Getting Started
STEP 1 : Obtain a CCO ID

Each employee must generate a username and password (CCO ID) for themselves on Cisco.com to protect their privacy, ensuring
training in progress and other information they view is their own. Please follow these instructions to obtain a CCO ID. Email Cisco
with problems establishing a Cisco.com account.
STEP 2 : Get yourself enrolled in PSS

Request help from your Company’s Administrator to get yourself assigned to your company on Partner Self Service tool. CCO ID
is required for a contact to have access to Cisco resources; if you add a contact with an Email ID, they will not have access.
STEP 3 : Find out your Cisco Sales Contact

The Cisco Sales Contact (Cisco Sales Contact) allows you to view the Cisco Team associated with a given account. Do you need
help finding your Cisco rep? Check the ‘Cisco Sales Contacts’ tab on Partner Self Service (formerly Who Is My Cisco Rep and CAM
locator)
STEP 4 : Access the channel Partner Welcome Kit

This online partner kit contains links to tools and programs designed to help you succeed in today's markets. We encourage you
to take advantage of these materials to grow your Cisco practice
PARTNER TOOLS
Partner Tools
Need to find your Partner Account Manager or update your Partner Contact
Information? What if you need help with planning a Cisco deployment? Then this
single page can serve as your resource! Click HERE for a complete list of tools
available to you.
Most Visited tools

Additional Partner Tools
Cisco Commerce (CCW) Auto Quote
Software subscriptions and services (CCW-R) BOM Optimizer
Partner Self Service (PSS) Connect Dots
List Price Catalog

Partner Program Enrollment (PPE)
Logo & Certificate Builder
Program Management and Application
My Notifications
Partner Experience Platform (PXP)
Enterprise Configuration Wizard
Service Access Management Tool
Global Easy Pay (GEP)
Cisco Sales Contacts
Lifecycle Advantage
Also see Support Tools and Resources
Product Returns & Replacements (RMA)
Cisco Commerce (CCW) & Cisco Commerce Services & Subscriptions (CCW-R)
Cisco Commerce, a Cisco sales platform, allows partners to register deals; browse through the rich catalog; configure and price products, software, and related services; and submit orders. Cisco Commerce also interacts
with Cisco’s internal sales tool, Salesforce.com (SFDC), to share opportunities resulting in quotes and orders.
Cisco Commerce Services & Subscriptions (CCW-Renewals, CCW-R, or “Software Subscriptions & Services”) is accessible through the “Services & Subscriptions” tab within Cisco Commerce (CCW). It enables you to buy and
renew software subscriptions and service contracts on the same tool where you already purchase products.
Supported Services
Partner Tool link
❑ CCW Tool Link: https://apps.cisco.com/Commerce/home
•Information and support regarding creating or submitting Cisco deals and ❑ CCW-R Tool Link: https://ccrc.cisco.com/
quote
•Information and support for configuring Cisco products and services
Contact Us
•Information and support for order-related issues including changes and ❑ Hours of operation :Monday – Friday ( 8am – 9pm EST)
expedites ❑ Contact us :Call us at 1-800-553-6387
https://www.cisco.com/cisco/web/siteassets/contacts/index.html
•Enables you to buy and renew software subscriptions and service ❑ Feedback link :https://apps.cisco.com/Commerce/home --> Help (Right
contracts on the same tool where you already purchase products. bottom Corner)
❑ Open a Ticket/Support case : https://customerservice.cloudapps.cisco.com/
Register Configure Quote Order

Deal Reference Documents
❑ Best Practices /User guide : Getting Started with Cisco Commerce User
Guide
Integrated, flexible Real time guidance to Increased Dramatically improved

workflow for deal valid selections productivity by usability
registration, reduces errors automatically
configuration, pricing integrating the Minimized data entry
Intelligent validations
and quoting quote into the Intelligent defaults from
Rich interaction and Ordering process user profile
efficient navigation
Partner Self Service (PSS)
This guide provides step-by-step instructions for how to use the Partner Self Service (PSS) application. In addition to an overview of the general
processes and capabilities, the guide provides information for obtaining partner level access for managing your information and maintaining
company data, access, and associations.
Access to PSS Application
For more information:

To access the application, you must complete two steps: Partner Self Service Guide
1. Obtain a Cisco.com User ID and password. Refer to:
https://idreg.cloudapps.cisco.com/idreg/register.do to create your ID. Once
completed, you will receive an email confirming your confirming your Cisco.com
User ID creation.
2. Obtain partner level access. This can be completed by associating your profile
with your partner company. Refer to the “Associate Myself with a Company”
section for the steps to complete this task.
Partner Access onLine (PAL)/Partner Customer Satisfaction
Send, track, and manage your customer satisfaction surveys.
Assess your customer relationships with the CSAT survey.
Open PAL Tool
CSAT FAQ
Customer Service Hub
Customer Service Hub is a unified case management platform where you can submit, view and manage Cisco customer service cases. Get help with
orders, quotes, returns, deals, service contracts, reporting, training, tools access, and more.
Supported Services
•Orders, quotes, returns, deal support, service contracts, profile/login, tool
access, training, reporting and feedback are just some of the case types that Contact Us
can be managed in Customer Service Hub.
❑ Hours of operation : Monday – Friday (8am – 9pm EST)
❑ Portal : Customer Service Hub
Out of Support Boundary

Escalation/Prioritization Path
❑ Open a Ticket/Support case : contact cs-support@cisco.com

•Technical support cases (TAC) are not managed within Customer Service ❑ How to initiate a service request - video tutorial
Hub. If you are looking for technical support, open a TAC Support Case ❑ Additional information
Via http://www.cisco.com/ciso/web/support/index.html :https://salesconnect.cisco.com/#/program/PAGE-17982
Please check the below doc before contacting CSC :

Reference documents
❑ Cisco Customer Service Hub - Partner Community page
➢ How to use Click-to-Chat in Customer Service Central ❑ Cisco Customer Service Hub - Quick Reference Guide
❑ Customer Service Hub – Overview video
Cisco Community
Communities provide a place for members or participants to search for information, read and post about topics of interest, and learn from each other. On the Cisco
Support Community, you will find:
❑ Discussions where you can post questions and answers
❑ A substantial number of high-quality technical documents posted by community members
❑ Blogs, videos, and community forums where you can share your technical knowledge
Supported Services Contact Us
❑ Hours of operation : 24X7X365 support

❑ Contact Us : Contact
•Find technical answers and attend events ❑ Tool Link : https://community.cisco.com
•Post questions, contribute knowledge, and collaborate through discussion

forums and social media channels
•Contact technical experts (customers, partners, and employees) Escalation/Prioritization Path
•View technical documents, whitepapers, presentations, answered questions, ❑ Feedback link : Community Feedback
❑ Escalation Path : csc-support-escalation@external.cisco.com
blog posts, videos, and recorded and live webcasts ❑ Click here to learn more and get started
Reference Documents
❑ Training Link/Help Document :

https://community.cisco.com/t5/help/faqpage
Connect With Us
Cisco Sales Connect
SalesConnect is the digital platform simplifying the sales content experience by providing the right content
needed to sell more, and sell faster. SalesConnect has several features making it
easy to find the content needed as well as
SalesConnect provides a single place for Sales to access and view the latest content across all solutions and download, share, and provide feedback.
architectures. SalesConnect is designed for sellers, by sellers and voted best platform experience by sellers.
How to Access SalesConnect
For your convenience, SalesConnect is accessible through

desktop and mobile.
•To access the desktop website, please use this URL:
http://salesconnect.cisco.com
•For Cisco employees SalesConnect can be found on the eStore for Mobile.
•For partners, SalesConnect is available on Apple App Store/iTunes (iOS
version) and on Google Play (Android version)
Feedback link : Send questions/feedback to the SalesConnect Team.

Open a Ticket/Support case Report a Mobile issue - sc-mobile-support-ph@cisco.com
Report a Desktop issue - sc-desktop-support-ph@cisco.com
Call 1 800 553-NETS (6387)
For general inquiries contact: salesconnect-inquiries@cisco.com
Cisco Partner Experience Platform (PXP)
The Partner Experience Platform (PXP) is the transformational digital platform that is your digital house, built on a solid data and secure foundation, engaging,
empowering and enabling you. Throughout the house, each connected room acts as a business capability across the partner lifecycle. PXP provides you with a
positive experience by delivering the future ready gateway to all the resources you need to perform and transform. The future is here. PXP delivers predictive
analytics, actionable insights, and guided selling experiences driving your growth and margin improvements.
Cisco Platform link
❑ Cisco Partner Experience Platform (PXP)
Partner Enablement
The Partner Enablement Event platform is used for Partner Enablement trainings
and events according to the respective GEO location.
EMEAR Partner Enablement
APJC Sales Enablement
AMER Enablement
Partner Enablement trainings are available for the below architectures
•Enterprise networking
•Collaboration
•Data center/Virtualization
•Security
•Internet of Things (IoT)
•Cross- architecture
You can opt for the training depending upon your inclination
Quick Pricing Tool
The Cisco Quick Pricing Tool (QPT) is designed to help you quickly generate a bill of materials and estimate pricing for Cisco solutions addressing the needs of small to midsized customers. Using a clear graphical
interface and user profiles, account managers can easily select products and options without the need for technical assistance.
The products covered are:

Contact Us
•Cisco Cloud Calling and Meetings
•Cisco Unified Communications Manager Express ❑ Hours of operation : Monday – Friday (8am – 9pm EST)
•Cisco Unified Communications Manager Business Edition 6000 ❑ To get access to QPT, send email to qpt-ww@cisco.com
•Cisco Meraki ❑ Tool Link : https://qpt.cisco.com/#!/login//
❑ Escalation/Prioritization Path
For your convenience, QPT is accessible offline through desktop
❑ Feedback link : qpt-feedback@cisco.com
❑ Contact QPT team: qpt-ww@cisco.com
•Allows quotes to be completed on-site directly with customer, without
network connectivity
•Software needs to be installed on PC Reference Documents
•Link to the tool: QPT Tool QPT Partner Admin User Guide
QPT Trainings
Getting Started
1. Nominate an Administrator with valid CCOID – Cisco username • Quick Pricing Tool is also available in the following languages: English,
French, Italian, Spanish, Portuguese, Simplified Chinese and German
2. Request Access at www.cisco.com/go/qpt with your Company name,
Cisco ID, Email Address, Distributors • If a minimum of one person at your company is already established with a
Quick Pricing Tool (QPT) account, then you must contact your QPT Partner
3. Receive a confirmation email from QPT Admin at your company to request an account.
4. Download and Install QPT
Cisco AutoQuote
AutoQuote helps you improve your customer experience throughout the lifecycle, and reduces the headache in managing, tracking, quoting and ordering renewals.
The result is greater sales capacity, faster growth, higher profits, and stronger customer loyalty.
Digitize your end-to-end customer engagement model Benefits
• Simplify Recurring Revenue Management

• Recover Revenue Leakage
• Uncover Revenue with Data Enrichment
• Improve Customer Retention
Cisco Tool link
❑ Cisco AutoQuote: https://www.cisco.com/c/m/en_us/successhub/autoquote.html
Reference
❑ Cisco AutoQuote Playbook
Cisco BOM Optimizer
Cisco BOM Optimizer helps to make your deal more competitive, see if you can use bundles in your bill of material.
Optimize the Bill of Material

Cisco Tool link
• Upload a configuration BOM or Share an Estimate ID
❑ Cisco BOM Optimizer:
• Provide an exported Configuration set or an Estimate in CCW excel https://soladv.cloudapps.cisco.com/service/pages/uploadbom.jsp
format to quickly load your configuration into the BOM Optimization
tool.
• Make your deal more competitive
• Download the BOM template (click here)
Reference Documents
❑ Training video link :

http://video.cisco.com/detail/video/4402997344001/bom-optimizer-training-
video?autoStart=true
Cisco Connect Dots
Cisco Connect Dots helps to find key information about products and services, and service availability for resellers.
Cisco Tool link
❑ Cisco Connect Dots:

https://connectthedots.cisco.com/connectdots/
Reference Document
❑ Connect Dots Presentation :

https://www.cisco.com/E-Learning/gbo-
ccw/cdc_bulk/Cisco_Commerce_Core_Curriculum/CC
W_Renewals_English/Connect_Dots_Infographic.pdf
Product Search Product Search Product Search Service Search User Search
Bug Search
Bug search helps to view the most current bug information available on Cisco operating systems. You can search for open and resolved caveats of any severity for any
release using the Cisco Bug Search tool, an online tool available for customers to query defects according to their own needs.
Benefits Partner Tool link
❑ Bug Search: https://bst.cloudapps.cisco.com/bugsearch/search

•Risk Management
•Product Maintenance/Operation
Help
•Troubleshooting
❑ Bug Search Tool Help
https://www.cisco.com/c/en/us/support/web/tools/bst/bsthelp/index.html
Features Feedback link
❑ Share your feedback

•Bug ID Search
•Keyword Search
•Product Based Search
•Release Version Search
Logo & Certificate Builder
Cisco Logo & Certificate Builder boldly and clearly show your connection to Cisco with our logo and certificate system. Differentiating yourself is key in any market.
Our customizable partnership logos help you do just that.
Features
• Partner Logos
Using the partner logo builder is as easy as 1-2-3
1. Review the usage guidelines.
2. Choose a color and the credentials you want to highlight.
3. Preview and download your files.
• Certificates
If you need to provide proof of a Cisco certification, download a partner
program certificate today.
• Other logos
The Cisco Powered logo is for Providers with validated Cisco Powered
Services.
Cisco Powered IOT Logo is for partners that have validated IOT services.
The Cisco Compatible logo is for partners with validated solutions in our Cisco Tool link
Solution Partner Program. ❑ Launch logo builder
The Cisco Designed wordmark is for our portfolio of products and services ❑ Launch certificate builder
designed or selected specifically for small businesses.
Reference Document
❑ Partner guide to branding with Cisco
❑ Cisco designed partner usage guideline
❑ Download Cisco compatible logo
List Price Catalog
Cisco List Price Catalog helps to view and download pricing information on products and services.
Features
• Data customization with respect to report

• Smart search is equipped to provide autosuggestions
• Search based on keywords
•Search based on catalogs
•Search based on sku and multi-sku based search
• Dynamic filtering for product family and erp product family data
Cisco Tool link
❑ Cisco List Price Catalog:

https://prpub.cloudapps.cisco.com/lpc/currentPL.faces?flow=nextgenCatalog
Feedback & FAQs
❑ FAQ link: https://prpub.cloudapps.cisco.com/lpcngui/faq

❑ Feedback: https://www.cisco.vovici.com/se/2C85931E5E2613D7
Partner Program Enrollment (PPE)
Partner Program Enrollment (PPE) is the next generation of a streamlined, integrated and consolidated system that allows you to enroll, submit and track multiple
Cisco programs all in a single platform. Based on your Certification and Specialization status, PPE enables immediate approval for select Cisco Programs.
Additionally, you can:
• Track enrollment approval status across multiple channel programs
• Navigate seamlessly from certification and specialization all the way to deal and order management, thanks to integration with Certification and Specialization
Application (CSApp) and Partner Deal Registration (PDR)
• PPE also supports managing different aspects of your relationship with Cisco-exactly what you need to elevate your level of success.
Benefits Features
• Simple and easy to use • 5-step enrolment process

• Accelerate program enrollment • Immediate approval based on certification or specialization status
• Enables single sign-on • Seamless integration with CSApp and FDR
• Allows navigation across program lifecycle • Tracking capability across partner programs
• Integrates workflows between Cisco tools
• Facilitates real-time tracking across multiple incentive programs
Cisco Tool link
❑ Partner Program Enrollment (PPE)
Reference
❑ Partner Program Enrollment Guide
dCloud: The Cisco Demonstration Cloud
Cisco dCloud is a self-service demonstration offering that provide Cisco Employees, Customers and Partners with a robust way of experiencing Cisco Products and
Solutions.
Supported Architectures and Training

• Analytics & Automation Contact Us
• Application Centric Infrastructure
❑ Hours of operation : 24 *5 ( Sunday 18:00 CST - Friday 18:00 CST )
• Cloud /Collaboration / Contact Center ❑ Support: https://dcloud.cisco.com/support/
• Data Center / Enterprise Networks/SD-WAN ❑ Email: dcloud-support@cisco.com
❑ FAQs: https://dcloud2-sng.cisco.com/support/help/faqs
• Internet of Things (IoT) /Meraki/ Mobility ❑ Tool Link : https://dcloud.cisco.com/
❑ dCloud Community: https://community.cisco.com/t5/cisco-dcloud/ct-p/dcloud
• Security / Service Provider / Services/ ThousandEyes
• Training and Labs
Escalation/Prioritization/Feedback Path
Out of support Boundary
• dCloud do not provide support on demo customization however users are ❑ Open a Ticket/Support case : https://dcloud2-sng.cisco.com/support/tickets
❑ Feedback: https://dcloud2-sng.cisco.com/support/feedback
highly recommended to customize the content
Use Cases for dCloud
• Use dCloud for Customer Demonstrations

• For personal trainings, Labs and Prove your concepts Reference Documents
• Run a partner Training.
❑ Best Practices/Training Links/Help Documents : https://dcloud-
• Showcase cisco partners our technology with pre-build , scripted Demos for cms.cisco.com/help
an event
Cisco Demo Zone:

https://www.cisco.com/c/en/us/products/demos.html?dtid=osscdc000283
Connect With Us
Enterprise Configuration Wizard
A build and price configuration guide which provides good, better, and best options based on your requirements.
➢ Access the Enterprise Configuration Wizard here
➢ For CCW Support, call 1800-553-6387 US/CAN I 5am-

5pm Pacific
➢ Access Training Material here
➢ For support, raise a case here
Global Easy Pay (GEP)
Easier Partner Incentive Payments. Experience a consistent payment and reporting process.
You now have a faster, more secure, and more convenient method to view, track, and receive incentive payments.
Program Benefits
• Global Easy Pay Training
• Email reminders, and payment and status notices for easier tracking
• Standard, predictable payment cycles across programs • For support completing claims,
• Payment reports for multiple programs available in a single tool please
• Claim form available in multiple languages and payments available in your local currency email globaleasypay@cisco-
programs.com
Getting Started
To claim or view Cisco incentive payments managed through the Global EasyPay process: • For program related support
• You must have a Cisco.com User ID. Register for User ID (payment amount, bookings,
You will receive an automated reply with your ID. eligibility, etc), open a case in
• You must be associated with your company site in Partner Self Service (PSS). Customer Service Central.
• You must be established in Partner Self Service in one of the three contact roles. These contact roles need to be kept
current to avoid payment delays.
Contact Roles
Your company’s PSS administrator assigns roles through Partner Self Service:
• Rebate Coordinator(s): The Rebate Coordinator will receive the GEP email with the unique security PIN to claim the
program payment. You must assign one (1). You may have no more than two (2).
• Program Coordinator: You may assign one (1) Program Coordinator for program communications.
• Copy Contact(s): There may be up to three (3) Copy Contacts assigned. You are not required to have any. Copy
Contacts will receive GEP emails indicating the GEP payment progress.
• Payment Administrator(s): The Payment Administrator manages payment contact information. (Designated partner
PSS Administrators also handles this task.) You may have one (1) or additional Payment Administrators.
Product Returns and Replacements (RMA)
Features
Product Warranties RMA

Cisco Logistics Support Center
Contact Asset Recovery
Packaging Guidelines
Cisco Worlwide Support Contacts
Cisco Commerce Returns
CISCO SERVICES
Cisco Customer Experience
Global expertise, innovation, and service quality to help you achieve extraordinary business results. Also find Services for various
Visit us to know more at : http://www.cisco.com/c/en/us/services/overview.html Architectures...
Contact: https://globalcontacts.cloudapps.cisco.com/contacts/selectsOptions/en_US
Cloud
Collaboration
Data Center and Virtualization
Enterprise Networks
Advisory Implementation Training Optimization Managed Technical Routing and SD-WAN

Achieve desired Speed Develop talent Improve Manage and Keep IT working
business results deployments and truly capable of efficiency, optimize your IT consistently,
with technology simplify IT with transforming performance, and and network efficiently, and
guidance and proven methods. businesses in the productivity to assets in the securely. Security Services
expertise. digital age. boost the value of cloud and on-
your resources premises.
Service Provider
Enterprise Switching
Wireless & Mobility
TAC - Cisco Technical Assistance Center
TAC Email/Language Support: TAC Phone Support:
Cisco's Technical Assistance Center solves our customers and partners English: tac@cisco.com Asia Pacific +61 2 8446 7411
Hanzi (Chinese): chinese-tac@cisco.com Australia 1 800 805 227
toughest problems. The global team ensures that partners get expected Kanji (Japanese): japan-tac@cisco.com New Zealand 0800 44 6237
business outcomes, providing a superior customer experience as per the Hangul (Korean): korea-tac@cisco.com Europe +32 2 704 5555
severity of service requests: US/Canada 1 800 553 2447
Check your Country’s support Contact
Contact Us
❑ Hours of operation : 24X7X365 support
❑ Worldwide Contacts : https://www.cisco.com/c/en/us/support/web/tsd-
cisco-worldwide-contacts.html
❑ Email: tac@cisco.com
❑ TAC Feedback
For detailed information on TAC overview, Collaborative Partner Support

Services, TAC service request, Best practices;
please visit the below link:
https://salesconnect.cisco.com/open.html?c=8d6f5979-6257-437e-9ab5-
783746b415ec
GVE for Partner Help (Global Virtual Engineering)
Global Virtual Engineering offers Pre-sales technical enablement to all Cisco employees, partners and distributors, on all Cisco solutions.
Engage with GVE for Presales support on products and solutions, pricing Contact Us
and ordering, partner program, services, sales tools, and training. ❑ Hours of operation : 24 hours a day / 5 days per week / 24 languages
❑ Contact Us : Web Form Partner Community
❑ Tool Link : https://www.cisco.com/c/en/us/partners/support-help/presales-
helpline.html
Partners with OIP-approved deals for all mid-size and small accounts can
now get access to Partner Help Pro (subject to certain thresholds). This
additional pre-sales engineering support from Cisco, over the lifecycle of ❑ Feedback link : gve-case-escalation@cisco.com
the opportunity, will help you build the best proposals for your customers. ❑ Open a Ticket/Support case :
http://www.cisco.com/c/en/us/partners/tools/partner-helpline.html
❑ Case Escalation : To escalate a case, you can send an email to gve-case-
escalation@cisco.com
Out of Support Boundary Reference Documents
•Request for Proposal (RFP) support and competitive analysis inquiries

•Contact your Partner Account Team ❑ Knowledge Base :
https://communities.cisco.com/community/partner/programs_tools/partnerhelpline
•Post Sales inquiries
•Contact Technical Assistance Center (TAC)
•Network implementation assistance
•Contact Planning, Design, and Implementation (PDI) Help Desk Reach us when :
❖ You need presales technical support
❖ You have questions on product information, including assistance with
product/technology selection and inquiries, pricing, configuration validation,
creation of bill of materials, and partner tools support
Customer Experience Center (CXC)
Cisco Sellers can welcome customers and partners to Customer Experience Center facilities to experience Cisco's innovative solutions in a hands-on environment.
Cisco Customer Experience Center provides state-of-the art facilities and capabilities for briefings and demonstrations to partners and customers. Our Test Drive
and Technical Solution Workshop program offers access to Cisco executives and subject-matter-experts to discuss business/technical solutions and future
transformations through Cisco products and solutions. Demonstrations are delivered by professional demo presenters at our Customer Experience Center
locations, in-person and also via virtual technologies such as Telepresence and WebEx.
Best Practices for Scheduling CXC session

Contact Us
Customer ❑ For any questions or help required regarding submission of a request

Expand Pre-Brief Cancellatio
Lead Time Engagemen please reach out to customerengagementsandevents@cisco.com
Agenda Calls ns
t
Events request form
Check Indicate Sp
Availability Meet with Notify the ❑ To access Customer Engagements and Events request forms, please go
eaker
Schedule Speakers Team ASAP to this link for a guide on how to submit:
Preference
the ❑ https://cisco.box.com/s/hiejgi3jmi23udhl9xub9xuaevo2p3ed
Enter Draft
Briefings 2
Agenda
to 5 weeks Note if you
ahead would like Meet with Reschedule
Indicate the CXC to Demo with To know more about CXC:
Briefing recruit Engineers Customer ❑ https://www.cisco.com/c/en/us/about/customer-experience-
Needs presenters centers.html?dtid=osscdc000283
Smart Accounts and Smart Licensing
A Smart Account is a Customer or Partner managed centralized account that provides you with full visibility and access control to your Cisco software licenses across your company. Smart Accounts, which
are set up on software.cisco.com, are similar to online bank accounts where users can store, manage, and move assets from one place to another.
With your Smart Account you can:
• Manage, organize, and move software assets wherever they are needed most, in a centralized
environment Contact Us
• Easily track your software assets and allow access to your authorized Partners
• Optimize software investments by quickly identifying unused licenses Hours of operation : 24 *5 ( Sunday 18:00 CST - Friday 18:00 CST )
Contact Us : sa-adoption-support@external.cisco.com
Reference Documents Audience
- For all SA issues related to Smart Accounts Management :
Software Operation Exchange Page All - smartlicense-it-support@cisco.com
Training Schedule - Smart Licensing queries - ask-smartlicensing@cisco.com
Orderable Smart Licensing SKU List - For all license management issues
FAQ Tool Link : http://cisco.com/go/smartaccounts
http://cisco.com/go/smartlicensing
Module 1: Overview and Smart Accounts in CSC Partner/ Distributor/ B2B
More details on creating Smart Accounts:
Module 2: Purchasing and Assigning Smart Accounts in CCW Partner/ Distributor
• Request Customer Smart Account
Module 2: Purchasing and Assigning Smart Accounts for B2B B2B • Setup Customer Smart Account
Module 3: License Management with Smart Accounts Partner/ Distributor/ B2B

Smart Accounts and Smart Licensing for End Customers End Customer
Today’s Customer Pain Points
Smart Accounts Leading Practices - Partners Partner/ Distributor/ B2B
• PAKs(Product Activation Keys) and licenses are tied to the individual; limiting access
Request Holding Smart Account Quick Reference Guide Partner/ Distributor/ B2B and complicating RMA process
Complete Holding Smart Account Setup Quick Reference Guide • Manually register all PAKs in LRP; time consuming process
• Lost or undelivered PAKs involve extra effort for partners and customers
Request Customer Smart Account Quick Reference Guide Partner/ Distributor/ B2B/
Complete Customer Smart Account Setup Quick Reference Guide End Customer
Assist a Customer with Smart Account Set Up Quick Reference Guide Partner/ Distributor/ B2B What’s changing with Smart Accounts for PAKs?
• PAKs, Devices, and licenses are visible at the enterprise level, simplifying license
Assign a Partner to Manage Account on your Behalf Quick Reference Partner/ Distributor/ B2B/ management
• PAKs are automatically available in License Registration Portal (LRP) when assigned to
Guide End Customer
a Smart Account upfront in CCW Order
Your Smart Account is Here! Partner/ Distributor/ B2B • Guaranteed Delivery – PAKs will be available to all users with access to the Smart
Account
Mentored Install Network Training (MINT)
Providing our Partners with hands-on deployment experience and training
Overview
Performing your first major customer deployment with Cisco DNA Center, SDWAN, or ACI can be like jumping out of an airplane for the first time. Despite
all of your training and validation within Black Belt, you might still want a risk-free way to gain hands-on experience. Just like skydiving, the MINT program
allows you to conduct your first couple of deployments in tandem with an expert that has significant experience deploying these technologies. MINT
provides our channel partners with access to validated expert resources who can lead you through mentored proof of value and mentored install
engagements for technologies across our entire portfolio. Now you can eliminate risk and drive immediate value for your customers, while your teams are
learning hands-on best practices for Cisco’s latest technology.
What’s the ask?
Cisco Partner Teams:

• Learn more about MINT on SalesConnect
• Inform Partners about new MINT offers
Cisco Partners:
• Leverage Mentored Installs to de-risk
deployments
• Package MINT into your deals with Cisco Sales
team MINT Overview and raising request for MINT service:
https://salesconnect.cisco.com/#/program/PAGE-17345
Partner Cross-Architectural Sales Plays
Overview
As a company, we are focused on driving multi-domain, cross-architectural sales plays that deliver true and complete outcomes for our customers. These
will be rolled out in phases over the next four quarters with each play containing multiple architectures, industry use cases, and comprehensive partner
resources. Further, each will be specific to a customer segment.
What’s the ask?

Cisco Partner Teams:
• Align with Segment and Geo Sales Plays
• Attend Internal Trainings
• Download and Deliver the Partner Socialization
Deck
Cisco Partners:
• Get Enabled & Engage Customers w/ X-Arch
Message Cross Architectural Sales Play : https://salesconnect.cisco.com/open.html?h=PAGE-
• Complete Learning Maps 15718
• 7-10 Assets per Sales Play Cross architectural Sales Play Overview:
https://salesconnect.cisco.com/open.html?c=454f5ffc-7217-4a83-bb0e-e3f1ac183a10
Global Competitive Win Center - Winning with Experts and Insights
Competitive Win Center engineers and sales specialists are available 24x5 to help sellers develop winning deal strategies. Regardless of deal stage, our
breadth of services drive competitive differentiation, accelerate opportunities, and position Cisco to win.
Global Competitive
Winning Game Plan Scope & Scale Tactics Support: cwrhelp@cisco.com
OR
Who we support Open a case
Lead with
World Class Partner/Internal
Differentiation Sales Team https://gcwr.cisco.com/
Global Support
Engage Expert What we provide

Resources
Comprehensive
Cross-Architecture
Competitive Support
Implement
Competitive Where you go
Best Practices Competitive
War Room
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential SalesConnect 35
Lifecycle Advantage
What is Lifecycle Advantage?
Our award-winning digital customer engagement program helps you build and nurture • Join Lifecycle Advantage here
better relationships with your customers by delivering a personalized, end-to-end
customer experience across the entire lifecycle. • Lifecycle Advantage Resources here
➢ Americas
lifecycle_advantage_amer@external.cisco.com
➢ EMEAR :
lifecycle_advantage_emear@external.cisco.com
➢ APJC :
➢ lifecycle_advantage_apjc@external.cisco.com
Cisco Guidelines and Best Practices for Installation and Maintenance of Data Networking Equipment
This document consolidates years of experience that Cisco gained from the field and should be used in conjunction with the product manuals. Explore the guidelines
and best practices for Installation and Maintenance of data equipment to improve operation, reduce downtime, increase the lifespan of equipment and more.
Do you know the different maintenance programs?
• Reactive Maintenance
• Preventive Maintenance
• Predictive Maintenance
• Reliability-Centered Maintenance
Did you come across the following scenarios?
Cisco Document
❑ Cisco Guidelines and Best Practices for Installation and Maintenance of Data Networking
Equipment
PARTNER PROGRAMS PORTFOLIO
Integrated
Integrated
Partner
Partner
Program
Partner with Cisco Cisco Tools Get Partner Support Acronyms
Portfolio
ProgramStack
Portfolio
by Program
Stack
Integrated Partner Program Portfolio Stack
Financing Flexible Financing Options to Implement Cisco technologies and services
Partner
development Business Development Funding to Accelerate Growth
funding
Partner profitability levers

Rewards Earn Activity Based Rewards
Rebates Sell Products in Key Growth Areas and Earn Rebates
Discounts Increased Upfront Discounts for specific behaviors
Eligibility Certification, Specialization and Authorization
Click Here * Disti Programs to be added

Integrated Partner Program
Partner with Cisco Cisco Tools Get Partner Support Acronyms
Portfolio Stack by Program
Integrated Partner Programs Portfolio Stack by Program

Global
Local
Deal registration
Cisco Capital Invitation only/
Financing Offers
Channel Financing
Additional eligibility criteria
Partner
development JMF/MDF PAF Provider/PIF Cisco X-Sell
funding
Ecosystem Solution Partner

Rewards Lifecycle incentives Provider
program
Seller Rewards
Program
Rebates VIP CSPP Perform +
Hunting Teaming Migration Advantaged pricing Not For Local

Discounts OIP TIP MIP
(formerly account
Resale NFR
GPN Arch promos
promotions
breakaway)
Business specialization –
Eligibility Base discount Certifications, Specializations
Customer experience / DevNet
Click Here
KNOW YOUR TECHNOLOGY
The Cisco Learning Network
The Cisco Learning Network is a social learning community focused on IT networking technologies. The mission of the Cisco Learning Network is to provide learning tools, IT training resources and
industry guidance to anyone interested in building an IT career through Cisco certifications. At Cisco Learning Network, you can find technical information and professional networking opportunities, which
will help advance your certification goals.
By joining the Cisco Learning Network you will: Contact Us

If you encounter a technical issue or have feedback on the site,
1 2 3 4 please open a support case: Certification Online Support.
When you open a case, please be sure to Include:

•Your Cisco Learning Network UserId
•The type of browser you are using and the version
•Your Phone number
•Description of the issue you encountered with a screen shot or the steps
Be a part of the Prepare for Interact with Mentor, Share, you followed that led to the issue
Community Success Professionals Achieve Please allow 48 hours for a response.
•Join the Community •View Exam Topics •Join or Start a •Recertification
•Explore Certification •Access Study Discussion •Exam Pricing
Paths Material •Join a Study •Book Your Exam Cisco Learning Network Premium
•Stay Connected •IT Training Videos Group A Cisco Learning Network Premium subscription, which is only $10 per
and Seminars •View and Attend a month, enhances your free membership by opening a private, members-
Virtual Event only area, which gives you access to a searchable library containing more
than 600 additional high-quality self-study video resources. To learn
GETTING STARTED: more about the Premium offerings, visit the Premium page here.
Join the Community Provide Feedback
Explore Certifications
Assess Your Skills
View Exam Topics
Frequently Asked Questions Mobile version of the Cisco Learning Network:
(FAQs) Visit and bookmark http://cln.cisco.mobi from your mobile device.
Access Study Materials
Find Study Groups
IT Training Videos and Seminars
With more than 800,000 members registered globally, the Cisco Learning Network is a truly international learning experience intended to help support lifelong learning and
sustainable education for its members.
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential
Connect with Us 42
Platinum Learning Library
Overview
The e-learning courses in the Cisco Platinum Learning Library or Digital Learning Library are self-paced and modular, with course content broken up into sections
to allow you to learn when you have a few extra minutes.
A Black Belt learner may choose a Virtual Path, where they complete Black Belt Learning Modules or take Black Belt Aligned Trainings - path.
Upon completing the Black Belt training under Black Belt Aligned Training path, a learner will receive the certificate of completion. The Cisco Continuing
Education Program offers all Cisco career certification holders a flexible options to recertify by completing a variety of eligible digital trainings.
Useful Links
❑ Platinum Learning Library: http://cisco.com/go/digitallearning

❑ Black Belt aligned Partner Learning Library:
❑ Continuous Education : https://ce.cisco.com
❑ Open a support case : http://cs.co/bbsupport
Cisco Black Belt Academy
The Cisco Black Belt Framework is a simplified & uniform education framework across all Cisco architectures and solutions that helps Cisco partners become
proficient in selling, deploying, supporting and adopting Cisco’s latest technologies and software solutions.
Since its launch in APJC in FY17, Black Belt has seen rapid adoption in all partners segments and routes to market. Black Belt delivers unique offerings such as role-
based enablement, architectural competency elevation, and Return on Education(RoE) metrics for both Partners and Cisco.
We have specially designed Black Belt Framework across our architectures

and new technologies.
• The framework is broken down into role-based tracks, and each track is then
further divided into 3 proficiency levels.
• All trainings can be accessed online through SalesConnect, webinars and
instructor-led trainings (ILTs).
• You will be awarded with a Black Belt certification of completion
• Get more details here: Black Belt Framework
KEY LINKS
Begin your Black Belt Recognition : Visit the Black Belt Academy
Hub to start your journey Global Black Belt Home Page Black Belt Home Page Black Belt Cisco.com Page
Geo Hubs – Events APJC AMERICAS EMEAR
Cisco Shogun https://www.ciscoshogun.com/
Support Black Belt Support Sales Connect Cisco Shogun

Support Support
Partner Support Services (PSS)
• Partner Support Service combines traditional support with smart capabilities and a deep knowledge base to offer modular assets that partners can select,
customize, and deliver to their customers. Leverage this content to deliver a better customer experience. Our organization is committed to helping you deliver a
better customer experience.
• The Global Compliance Team is collaborating with the Black Belt Academy to engage with Cisco partners offering support services to our joint customers. This is to
help improve customer satisfaction and reduce downtime due to low complexity issues which already have fixes. This PSS role-based training is targeted at
the support staff in our partner’s operations centers.
Black Belt - Partner Support Service

Useful Links
PSS Highlights ✓ Cisco Partner Support Service Enablement Guide
•Learn about current market challenges ✓ Black Belt – Partner Support Service
and Solutions.
•Get familiar with Cisco product portfolio and
market trends
•Learn about Partner Profitability programs and
learn about Cisco CX organization.
•Learn how different components of Enterprise
networking stack up as Intent Based Networking.
Partner Lifecycle Services – Support (PLS-Support)
• Partner Lifecycle Services – Support (PLS-Support) gives eligible Gold Integrators and Providers the opportunity to brand and deliver premium level, multi-vendor
solution support. Partners own all stages of customer support, maintain existing alliance partner relationships and have access to Cisco TAC L3 escalation services
to back their branded offer.
• PLS-Support positions partners as transformational advisors who enable their customers to innovate confidently and accelerate time to ROI in an
increasingly complex business environment. It also creates opportunities for partners to expand and differentiate their services portfolio, expand deal size and
grow recurring revenue.
Black Belt Partner Lifecycle Services – Support Track

Useful Links
✓ Partner Lifecycle Services

PLS Support Services ✓ Lifecycle Incentives
✓ Solution Support ✓ Partner Enablement
✓ Hardware Support ✓ Partner Lifecycle Services – Support Best Practices
✓ Software Support ✓ PLS-Support
Sales Expert
The purpose of this training is to familiarize the participants with concepts, theories, terms and general ideas that are necessary to be successful in
Network sales and related roles.
Vision: To provide a Simplified & Uniform education framework across all Cisco architectures and solutions, to help all of Cisco’s partners become proficient in
Selling, Deploying, Driving Adoption and Supporting Cisco latest technologies and software solutions into our joint customers.
Useful Links
Black Belt Sales Track
https://salesconnect.cisco.com/#/program/PAGE-15447 ✓ Global Sales & Marketing
✓ Competitive Program
✓ SNAP for Partners

✓ SASE
Sales Trainings
✓ Sales Associate Stage 1
✓ Specialist Sales Stage 2
✓ Industry Expert Sales Stage 3
Certifications
CCNA Industrial
Enterprise Network
Cisco Networking builds on an intent-based networking model to simplify how you connect and secure your users, devices, applications, and workloads anywhere. Cisco Networking’s AI-enabled insights and
automation continuously learn and adapt to your organization’s needs.
The Cisco Networking portfolio has the breadth and depth to serve the broadest range of networking needs. It spans access, WAN, Data Center, and cloud environments for organizations of all sizes, across
all industries.
Know more of Enterprise Networking

Find More about us at
• Switching
• Routing ❑ Partner community page link: Partner Community for DNA
• Wireless Partner Community for SD-WAN
• Cisco DNA Center ❑ Mailer alias : GVE
• Software Defined Access
• Current Promotions Training sessions
• Software Defined WAN • Upcoming Partner Interactive Webinars
• Global Sales Training Calendar
APJC: • New Launches – Partners
Cisco DNAC Lifecycle Acceleration Program • What is SASE?
Demo /Lab For Enterprise Networking

• Cisco dCloud Demo Labs
• Cisco dCloud – Instant Demo
Tools for Enterprise Networking Solutions for Partners

SDA HLD TOOL
AURA Tool
Focus Products
Wide range of network infrastructure products suited for business
Certifications of any size and scale
EN Black Belt Partner Academy Wi-Fi 6/6E Solutions
• CCNA Campus LAN Switches – Access Cisco Catalyst 8200
Series Cisco Spaces
• CCNP Enterprise Campus LAN Switching - Core and
Catalyst 8300 Open Roaming
• CCIE Enterprise Infrastructure Distribution
Series Catalyst 9800-80
• CCIE Enterprise Wireless Cisco Catalyst Digital Building
Cisco Catalyst Cisco Embedded Wireless
Switches
IR1800 Rugged Controller
Data Center Switches
Series Routers Outdoor & Industrial AP
Cisco DNA Analytics and Assurance
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential Cisco Catalyst 48
Cisco Meraki
IR8300 Heavy Duty
Series
Meraki
Simplifying across IT with cloud management:
• A complete cloud managed networking solution .
• Wireless, switching, security, communications, EMM, MI and security cameras
• Integrated hardware, software, and cloud services & Leader in cloud-managed networking
• Among Cisco’s fastest growing portfolios & Over 400k+ unique customers
• Over 5.5 million Meraki network devices online & 23M+ API calls per day

Know more of Meraki
• Cisco Meraki – Cloud Managed IT Solution ❑ Partner community page link: : Meraki community for partners
• Cisco Meraki Partner Portal ❑ Meraki Support
• Meraki Developer’s Portal ❑ Mailer alias : GVE: support@meraki.com
• Incentives & Promotions Coming soon… Tools

• Free Meraki Access Points for Customers • TCO with Meraki
• Cisco Start • Partner Lead Generation Guide
• Meraki Customer Webinars - Customer Free MR, MS, MX • Meraki Partner On-boarding Guide
outlined in T&Cs
• Meraki Free Trial – Customer Free Trials outline in T&Cs Marketing
• YouTube Channel
Meraki Demo Resources • Meraki Unboxed on Apple Podcasts
• Cisco Meraki Network and Application Assurance v2
• Meraki Launchpad v1 Training sessions
• Cisco Meraki Dynamic Access Control v2 • Training & Events
• Cisco Meraki SD-WAN v2 • Meraki Learning Hub
• SASE-Cisco Meraki Secure Edge • Webinars
• Secure Cloud Managed Branch • Meraki Library
• Secure Cloud Managed Wifi v2
• Introduction to Meraki Business Value Demo Focus Products
100% Cloud Managed IT
Certifications
• Engineering Cisco Meraki Solutions 1 • Meraki Cloud Managed Wireless
• Engineering Cisco Meraki Solutions 2 • Meraki Cloud Managed Security & SD-WAN
• Certified Meraki Network Associate • Meraki Cloud Managed Switches
• Meraki Cloud Managed Security Camera
• Meraki Systems Manager
. © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential
• Meraki Cloud Managed Cellular 49
Follow us at • Meraki Insight
• Meraki Sensors
Data Center/CISG
Today, Organizations need the resilience supported by an advanced network platform that can respond quickly to nearly any circumstance. Cisco offers Data Center networking solutions
built for scale with industry-leading automation, programmability & real-time visibility. Learn how to create value and stickiness with your customers by shaping the future of their
business: ruled by data, driven by applications and the ability to make better business decisions faster with artificial intelligence. Understand the technique on how to realize your
fair share with Cisco’s intent-based networking, compute & storage for the Data Center whilst deploying intelligent automation, Improving Day-2 Operations and providing
performance at scale with extensive network management.
Know more of Data center

• Cisco Data Center Find More about us at
• Cisco Data Center Networking
• Cisco Data Center SalesConnect Portal • Partner community page link:
• Cisco Data Center Networking promotions
Data Center Partner Community is designed to provide you
with timely information and direct interaction with Cisco business
Specific Tools and services For Datacenter
and technical professionals.
• Data Center Assessment • UCS TCO – ROI Advisor • Partner communities on Sales Connect:
• Cisco DC App Center • Nexus Dashboard Capacity Planning AMERICAS Partner Community
• HX Sizer and Profiler • Cisco UCS Power Calculator APJC Partner Community
• Cisco ACI Simulator • Cisco Intersight EMEAR Partner Community
• ACI Benefit Calculator Tool • Data Center dCloud Labs
• Cisco SAN Insights Discovery tool • Cisco Data Center DevNet Site • Enrollment into Reward programs:
https://sellerrewards.cisco.com/enroll
• Cisco Shogun Rewards Portal: www.ciscoshogun.com
Trainings and Certifications
• Black Belt Academy
• The Cisco Learning Network
• Cisco Digital Learning Focus Products
• Cisco Trainings & Certifications
• Webinars Analyse. Simplify. Automate. Protect. Cisco brings them together
with a consistent policy across the entire hybrid cloud domain.
References
• Cisco SalesConnect • Cisco ACI • Cisco Nexus Data Center Switches
• Cisco dCloud • Cisco Nexus Dashboard • Cisco Unified Computing Systems
• Black Belt CTF Portal • Nexus Cloud • Cisco UCS X-Series
• Cisco Data Center Blog • Cisco Hyperflex • Cisco SAN
• Data Center Design Guides • Cisco Intersight • Cisco MDS
• Data Center Case Studies Other important links:
• Cisco IWO
• Cisco Virtual Events • Cisco event calender
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential • On Demand Webinars • Cisco Live 50
Follow us at
Facebook Twitter YouTube LinkedIn Instagram
Collaboration
Keep your organization connected with seamless collaboration across distributed teams. No matter where employees are located, organizations are seeking stronger employee
engagement and customer experiences to enable more productivity and greater business agility. More effective collaboration helps organizations work smarter. Cisco
collaboration delivers personalized experiences for the modern workforce.
Know more of Collaboration Find More about us at

• Business Collaboration Solutions
• Collaboration Flex Plan 3.0 ❑ Cisco Partner Community
• Webex Suite ❑ Cisco Collaboration Partner Community
• Webex Devices for Hybrid Work ❑ Mailer alias : apj-pe-operations@cisco.com for calendars and
newsletters mailer list.
❑ Send any collab question to collaborateeverywhere@cisco.com
Demo /Lab For Collaboration
• Webex Demo Toolbox Training sessions and webinars:
• Cisco dCloud for Collaboration ➢ Upcoming Partner Interactive Webinars
• Webex Labs ➢ https://salesconnect.cisco.com/c/r/salesconnect/index.html#/program/
• Webex for Developers PAGE-14869
➢ https://salesconnect.cisco.com/#/program/PAGE-15440
➢ https://community.cisco.com/t5/collaboration-voice-and-video/ct-
p/4691-collaboration-voice-video
.
Certifications
CCNP Collaboration Focus Products
CCIE Collaboration
Improve productivity with collaboration technology
References
• Cisco Salesconnect • Cisco WebEx • Cisco IP Phones
• Cisco GVE Engagement • Webex Calling • Webex Desk Series
• Cisco Endpoints • Webex Control Hub • Webex Room Series
• Cisco Unified Communications • Dedicated instance • Hybrid Work with Webex Devices
• Cisco Contact Centers • Cisco Calling Plans • Webex Contact Center
• Webex Suite • On-Prem solutions
. © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential 51
Security
The Cisco Secure portfolio consists of a broad set of technologies that function as a team – providing seamless interoperability with your security infrastructure,
including third-party technologies. Lead with solutions that are driving the industry in SASE, XDR, and zero trust. Integrating it all is, Cisco SecureX, our security
platform that provides simplicity, visibility and efficiency across your security infrastructure.
Know more of Security

• Security Saleshub
• Security Sales Plays
• Voice of the Engineer (pre-sales) ❑ Partner community page link: : Security community for
• Tech Talks (deep-dive) partners
❑ Partner Help: https://www.cisco.com/c/en/us/partners/support-
• Fire Jumper Training help/presales-helpline.html
❑ Rewards programs :
Implementation/ Configuration • Fire Jumper
Guides/Troubleshooting Guides • Security Software Promotion
• Cisco Small business
• Software Access and Licensing for Partner NFRs and POVs • Incentives & Promotions
• Technical Support & Downloads • Security Software Promotion
• Cisco Umbrella (Free trial)
• Security Promotions, bundles, and offers
Training sessions
Recorded Training sessions : Firejumper TrainingsBlack

belt Security training
Application First Security Focus Products
SASE Detect and stop threats better with our cybersecurity products
Certifications Next Generation Firewall

Cisco Umbrella
Next Generation IPS
Cisco AMP for Endpoints
• CCNA Security Cisco Meraki MX
Cisco Email Security
• CCNP Security Advanced Malware Protection
Cisco Identity Services Engine
• CCIE Security Cisco Threatgrid
Cisco StealthWatch
Cisco AnyConnect Cisco Cloudlock
Duo Multi-Factor Authentication
.
Service Provider
Learn more about the latest products, technologies, and solutions of Cisco's Mass scale infrastructure portfolio.
Know more of Service Provider Find More about us at

• Converged SDN Transport
❑ #30min.MIG: Your weekly enablement sessions
• 5G
❑ Cisco WAN Recharge Program - FY22
• Routed Optical Network
• Rural Broadband ❑ Data Center Interconnect (DCI) Transport offer
• Sedona ❑ Product Announcement
• Private WAN ❑ Partner SP Architecture
• Metro Access ❑ Black belt SP trainings
• Data center interconnect
• Crosswork Automation
• Internet for Future
• Cisco Optics
Certifications Focus
•
Products
Cisco 8000
• NCS 1000 Series • NSO
• ASR 9000 • EPNM
• NCS 2000 Series
▪ CCNA • ASR 900 Series
• NCS 4000 Series • WAE
▪ CCNP Service Provider • NCS 5500 Series • Crosswork family
• NCS 5700 Series • NCS 4200 Series
▪ CCIE Service Provider • IOS-XR7
▪ 300-535 SPAUTO • Cisco Silicon One
. © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential 53
DevNet
• Develop new synergies through Cisco API’s and create the building blocks for the Digital Transformation.
• Make your day-to-day tasks more efficient, scalable and value-added. Challenge yourself to learn an API today @ Black Belt DevNet Track
Know more of DevNet

Programmability Focus area
Black Belt Academy Learning Maps
❑ IoT
❑ Cloud
❑ Sandbox
❑ Networking
❑ Upcoming events
❑ Data Center
❑ Learning Tracks
❑ Security
❑ DevNet Creations
❑ Open Source
❑ DevNet overview
❑ Collaboration
❑ Code Exchange
❑ Mobility
❑ Ecosystem Exchange
.
Certifications
Specialization:
❑ DevNet Certifications ❑ DevNet Specialization for Partners
❑ DevNet Associate
❑ DevNet Professional
Follow us at
Internet of Things (IoT)
Cisco IoT accelerates digital transformation, delivering insight and action from your data. IoT is happening now, creating a new world of value and is ultimately setting a course for how
business is done in the future.
Learn more about IoT products : Simple, automated, intelligent, and secure IoT connectivity from edge to cloud.
Get to know how IoT has evolved multiple industries like Manufacturing, Utilities, Transportation, Smart Cities , Retail, Education ,Government, Healthcare and Financial Services.
Black Belt IoT Specialization trainings Black Belt IoT Product Training
Black Belt IoT Technical Stage 1 IoT CURWB Fixed Infrastructure Sales Stage 1
Black Belt IoT Technical Stage 2 IoT CURWB Fixed Infrastructure Technical Stage 1
Black Belt IoT Sales Stage 1 IoT Cyber Vision Sales Stage 1
Black Belt IoT Sales Stage 2 IoT Cyber Vision Technical Stage 1
IoT CURWB Mobile Infrastructure Sales Stage 1
Useful Links
❑ Partner community page link: : IoT Partner Community
❑ IoT Partner Portal: https://iotpartners.cisco.com/
Cisco Cloud Experience
In today's digital-first world, the cloud is how you connect with customer and employees, and your success is determined by the quality of that experience. That's why Cisco should be your strategic cloud
partner, since we make your clouds work smarter. We don't provide clouds. Instead, we connect them and make them work better. Our solutions unlock the potential of the cloud and power the digital
experience. Cisco gives you the tools to accelerate your cloud operating model and application development with consistency and control, ensure application experience, connect multiple clouds, deliver zero-trust
security, and support tomorrow’s workplace and workforce. And we do this by providing the full-stack cloud observability and governance required to keep operations aligned with your business objectives through
consistent corporate policies — regardless of your cloud provider, data center, SaaS applications, and data-center and colocation strategies. Cisco is the only vendor with proven solutions that deliver this cloud-neutral
capability across the entire cloud stack.
Know more of Cisco Cloud Experience Find More about us at
• Cisco Cloud Digital Experience • Partner community page link:

• Cisco Cloud Solutions Partner Community is designed to provide you with timely
• Full-Stack Observability information and direct interaction with Cisco business and
technical professionals.
• Partner communities on Sales Connect:
AMERICAS Partner Community
Focus Products: Five Strategic Pillars that align your Cloud APJC Partner Community
Experience with the way you work.
EMEAR Partner Community
Cloud Operating Model Multi-Cloud Connectivity
• Cisco Intersight • SASE • Enrollment into Reward programs:
• Cisco Intersight Services • Cloud ACI https://sellerrewards.cisco.com/enroll
for the cloud • SDWAN • Cisco Shogun Rewards Portal: www.ciscoshogun.com
• Intersight Workload Optimizer
• Nexus Dashboard Application Experience
• Nexus Cloud • AppDynamics
• Intersight Workload
End to End Security Optimizer
• Secure X • ThousandEyes Trainings and Certifications References
• Cisco Cloud Security • Nexus Dashboard
Portfolio (ISE, DUO, NGFW, • Black Belt Academy • Cisco SalesConnect
SDA, Talos, Secure Cloud • The Cisco Learning Network • Cisco dCloud
Analytics, SecureWorkload • Cisco Digital Learning • Cisco Cloud Blog
Future of Work • Cisco Cloud Use Cases
• Cisco Trainings & Certifications
• Hybrid Work Solutions • Cloud Case Studies
• Black Belt CTF Portal
Other important links:
• Cisco Virtual Events • Cisco event calender Follow us at

© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential • On Demand Webinars • Cisco Live 56
Facebook Twitter YouTube LinkedIn Instagram
Cisco Full Stack Observability (FSO)
Cisco full-stack observability moves beyond domain monitoring into full-stack visibility, insights, and actions across the technology stack in the multi-cloud
environment, so operation teams can deliver and optimize customer experiences. Cisco Full-Stack Observability helps customers solve three main challenges:
Performance: application performance is improved, and metrics are correlated with business outcomes to provide a flawless application and user experience. This
works across hybrid and modern / cloud-native applications.
Know more of Cisco Full Stack Observability Find More about us at
• Cisco Full Stack Observability • Partner community page link:

• Full Stack Observability – Demo Partner Community is designed to provide you with timely
• FSO Specialization information and direct interaction with Cisco business and
• FSO Services (CX) technical professionals.
• FSO – Sales Connect • Partner communities on Sales Connect:
APJC Partner Community
Focus Products:
• Enrollment into Reward programs:
• AppDynamics https://sellerrewards.cisco.com/enroll
• ThousandEyes
• Intersight Workload Optimizer (IWO)
Other important links: Trainings and Certifications References

• Cisco Virtual Events • Cisco event calender • Cisco SalesConnect
• On Demand Webinars • Cisco Live
• Black Belt Academy
• The Cisco Learning Network • Cisco dCloud
• Cisco Digital Learning • Cisco FSO Blog
• Cisco Trainings & Certifications • Cisco Case Studies
Cisco Hybrid Work
Hybrid Work is an approach that designs the work experience around and for the worker, wherever they are. It empowers people to work onsite, offsite, and moving
between locations. Hybrid work also promotes inclusiveness, engagement, and well-being for all employees. Today's hybrid work is about more than solving remote
work challenges. It's about taking advantage of opportunities to empower your team at home, in the office, or anywhere.
Know more of Cisco Full Stack Observability Find More about us at
• Cisco Hybrid Work • Partner community page link:

• What is Hybrid Work? Partner Community is designed to provide you with timely
• Hybrid Work from Office Specialization information and direct interaction with Cisco business and
• Hybrid Work– Sales Connect technical professionals.
• Hybrid Work - Explorer • Partner communities on Sales Connect:
APJC Partner Community
Focus Solutions:
• Enrollment into Reward programs:
• Networking Solutions for Hybrid Work
https://sellerrewards.cisco.com/enroll
• Cisco Secure Hybrid Work Portfolio
• Cisco Hybrid Work for Smart Buildings
• Hybrid Workplace
• Cisco Collaboration
• Cisco Meraki
• ThousandEyes
Trainings and Certifications References
Other important links: • Black Belt Academy • Cisco SalesConnect

• The Cisco Learning Network • Cisco dCloud
• Cisco Virtual Events • Cisco event calender
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Cisco Engagement Guide: Let's Get You Started..!!

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Cisco Engagement Guide: Let's Get You Started..!!

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CISCO ENGAGEMENT GUIDE

Let’s get you started..!!

➢ If your company is new to Cisco, complete Partner Registration Follow us

➢ Kindly check how to become a Cisco Partner .

As a New systems Engineer these are your main SE Priorities:

Programmability & Understanding Business Core infrastructure Focus

STEP 1 : Obtain a CCO ID

STEP 2 : Get yourself enrolled in PSS

STEP 3 : Find out your Cisco Sales Contact

STEP 4 : Access the channel Partner Welcome Kit

Most Visited tools

Software subscriptions and services (CCW-R) BOM Optimizer

Partner Self Service (PSS) Connect Dots

List Price Catalog

Register Configure Quote Order

Integrated, flexible Real time guidance to Increased Dramatically improved

Access to PSS Application

For more information:

Assess your customer relationships with the CSAT survey.

Open PAL Tool

Out of Support Boundary

❑ Open a Ticket/Support case : contact cs-support@cisco.com

Please check the below doc before contacting CSC :

Supported Services Contact Us

❑ Hours of operation : 24X7X365 support

•Post questions, contribute knowledge, and collaborate through discussion

•Contact technical experts (customers, partners, and employees) Escalation/Prioritization Path

❑ Training Link/Help Document :

How to Access SalesConnect

For your convenience, SalesConnect is accessible through

Feedback link : Send questions/feedback to the SalesConnect Team.

Cisco Platform link

❑ Cisco Partner Experience Platform (PXP)

EMEAR Partner Enablement

APJC Sales Enablement

Partner Enablement trainings are available for the below architectures

The products covered are:

4. Download and Install QPT

Digitize your end-to-end customer engagement model Benefits

• Simplify Recurring Revenue Management

Cisco Tool link

❑ Cisco AutoQuote: https://www.cisco.com/c/m/en_us/successhub/autoquote.html

❑ Cisco AutoQuote Playbook

Optimize the Bill of Material

❑ Training video link :

Cisco Tool link

❑ Cisco Connect Dots:

❑ Connect Dots Presentation :

Benefits Partner Tool link

❑ Bug Search: https://bst.cloudapps.cisco.com/bugsearch/search

Features Feedback link

❑ Share your feedback

• Data customization with respect to report

Cisco Tool link

❑ Cisco List Price Catalog:

Feedback & FAQs

❑ FAQ link: https://prpub.cloudapps.cisco.com/lpcngui/faq

• Simple and easy to use • 5-step enrolment process

Cisco Tool link

❑ Partner Program Enrollment (PPE)

Supported Architectures and Training

Use Cases for dCloud

• Use dCloud for Customer Demonstrations