BANASTHALI VIDYAPITH

FMS-WISDOM
Handout for the semester: December 2022- May 2023

Class: MBA II Semester Course Title: MGMT 424 Organization Development and
Change Management
Course Teacher: Dr. Shabnam Siddiqui
Estimated Contact Hrs: 59
Class Timings: Fri-Mon: 3 pm-4 pm
Teacher’s Email: shabnamsiddiqui@banasthali.in
Credits: 4, Max. Marks : 100 (CA: 40 + ESA: 60)

About the Course:

Organizations face many challenges and pressures, the most significant of which is survival and survival
requires constant adaptation, innovation and change. This course familiarizes about the discipline of
Organizational Development and addresses the issues, basic theories and methods associated with
organizational change and development in contemporary organizations. It contains theoretical and historical
foundations and explains the practical interventions involved in an OD process. In addition, values, ethics and
the role of the Organizational Development professional, change agent, counsellors will also be studied. It
provides an overview of how an Organizational Development specialist plans and implements interventions to
create interpersonal, group, intergroup, or organization-wide change.

Course Objective:

1. To develop an awareness and fundamental knowledge of the need for change, why organizations
change or fail to change, and how to plan for, manage and measure change
2. To understand the process of organizational change as led by an OD practitioner and change agent
3. To develop an understanding and differentiate the various structural, behavioral and comprehensive
interventions
4. To study the types of OD interventions and identify when and why they are applied
5. To understand the importance of counseling for desired change and enhancement of effective
counselling skills.

Course Contents:
Section A

Organizational Change: Reasons for change, Organizational evolution and life cycle, Process of organizational
change, Guidelines for facilitating change, Role and skills of change agent, Internal and external change agents,
Issues in client-consultant relationship. ‘Resistance to change’ Concept, need for O.D, Changing corporate
context and organization development, Integrating OD and organization strategy, competitive advantage and
role of OD History and various stems of O.D., Values, Assumptions and beliefs in O.D., The O.D. Process.

Section B
O.D. interventions – classification, individual development, Personal effectiveness, Sensitivity training, Life and
career planning interventions, Group and team interventions, Role analysis, Process consultation, Team
building, Visioning, Appreciative inquiry, Responsibility charting. Inter-Group intervention–Organization
mirroring, Partnering, Comprehensive interventions– Future search conference, Confrontation meeting, Survey
feedback, Grid O.D., Structural Interventions, Quality and O.D.

Section C

Counselling: Introduction, Counselor’s attitude and skills in counselling, Process of counselling, Problems in
counselling- with counselor and with staff. Managing change in virtual organizations and in era of mergers &
acquisitions, Ways Artificial Intelligence is reinventing HR function

Learning Outcomes:

Upon completion of the course student will be able to:

 Developing a basic understanding of how  Recognize common symptoms and

organizations behave and react to change,
why change efforts can fail, overcoming
organizational resistance, and making change
possible.
 Develop an awareness of influencing and
facilitating change
 Design and plan the implementation of
multiple OD interventions
reactions to change in the workplace and
recommended interventions to address the
reactions/resistance
 Learn the details of counseling and will
gain skills for counseling as intervention

Suggested E-Learning Resources (ER):

1. http://site.iugaza.edu.ps/saross/files/2019/09/Organization-Development-and-Change-10th-2015.pdf
2. NColge_1373_Organisational Development (OD).pdf
3. http://jtelen.free.fr/0MARINE%20bouquins/%5BEdgar_H._Schein,_Joan_V._Gallos
%5D_Organization_Dev(Bookos.org).pdf
4. https://www.drnishikantjha.com/booksCollection/THE%20theory%20and%20practice%20of%20change
%20management%20(%20PDFDrive%20).pdf
5. https://www.geektonight.com/14-od-interventions-type-meaning-process-importance-examples/
6. https://media.bain.com/Images/BAIN_BRIEF_Change_Management_in_Merger_Integration.pdf
7. https://www.altamira.ai/how-artificial-intelligence-is-reinventing-hr/
8. Zala, Y. (2014). Team Building Retrieved from https://www.slideshare.net/maximus66/team-building
presentation-35292365.

Suggested Readings (SR):

1. French, Wendell L., and Cecil, Bell H.(2014) Organization Development (6 ed).New Delhi: PHI.
2. Cummings, Thomas G., and Worley, Christopher G. (2007). Organization Development and Change (8 ed).
Haryana: Thomson.
3. Singh, Kavita (2011). Organisation Change and Development (2 ed). New Delhi: Excel Books.
4. Nigel, Maclennan (1998). Counselling for Managers. Vermount: Grower Paperback.
5. Saharan, T. (2020). Reinventing HR in the Era of Artificial Intelligence. (1 ed). Boca Raton: CRC Press.
Innovative approach:

Case study for developing analytical and logical thinking, MCQs/quizzes for practice, online videos, role plays

COURSE PLAN

Section A

Learning Objectives:

i. To acquaint with issues related to the processes of organizational change and development and the
ways and means of overcoming resistance to change
ii. To understand the concept of OD, values, assumptions, and beliefs in OD
iii. To understand the roles that consultants, internal or external, can play in the OD process and the
competencies required of effective OD practitioners
iv. To study the integration of OD and organization strategy

Lecture
Topics to be Covered SR/ER
No.

1 Introduction and orientation of complete syllabus

Organizational Change: Concept and meaning, planned and

2-4 SR 1, 2, ER 1, 2
unplanned change, reasons for change

5-6 Organizational evolution and life cycle SR 1, 2, ER1, 2,3

7-8 Process of organizational change, guidelines for facilitating change SR 1, 2, ER 1, 2

Change agents (internal and external)-meaning and characteristics, SR 1, 2, ER 1, 2

9-11
role and skills of change agent

12-13 Issues in client- consultant relationship SR 1, 2, ER 1, 2

14-15 Resistance to change- reasons, techniques to overcome resistance SR 1, 2, ER 1, 2

16-18 O.D: Concept and meaning, need for O.D SR 1, 2, ER 1, 2

Changing corporate context and organization development, SR 1, 2, ER 1, 2

19-21
competitive advantage, and role of OD

22-23 Emergence of OD: History and stems of OD, philosophy of OD SR 1, 2, ER 1, 2

24-26 Values and assumptions, and beliefs in OD, O.D. Process SR 1, 2, ER 1, 2

Section B
Learning Objectives:

i. To know about the different types of OD interventions

ii. To understand about the techniques of individual interventions, team interventions and other
interventions
iii. To gain insight into various interventions as tools to help organizations and their members to enhance
effectiveness and bring desired change.

27-28 OD interventions- meaning, classification SR 1, 2, ER 1, 2,5

29-30 Individual development, personal effectiveness SR 1, 2, ER 1, 2,5

 31-32 Sensitivity training, Life and career planning interventions SR 1, 2, ER 1, 2,5
Group and team interventions, Role analysis, Process SR 1, 2, ER 1, 2, 5
33-35 consultation, Team building

36-37 Visioning, Appreciative inquiry, Responsibility charting. SR 1, 2, ER 1, 2, 5

38-39 Inter-Group intervention–Organization mirroring, Partnering, SR 1, 2, ER 1, 2, 5

Comprehensive interventions– Future search conference, SR 1, 2, ER 1, 2,5

40-41 Confrontation meeting,
42-43 Survey feedback, Grid O.D., Structural Interventions SR 1, 2, ER 1, 2,5
Quality and O.D., quality circles, quality of work life, total quality SR 1, 2, ER 1, 2
44-46 management

Section C

Learning Objectives:

i. To understand the importance of counselling and skills essential for an effective and efficient counsellor
ii.  To learn and exhibit variety of skills that are beneficial to a counsellor’s understanding of their clients
iii. To study rationale of organization collaboration and application of organization development (OD)
interventions that enable mergers and acquisitions.
iv. To examine the ways in which Artificial Intelligence is reinventing HR function

Counselling: Introduction, Counselor’s attitude and skills in SR 1,2, 4, ER 1, 2

47-49
counselling,

50 Process of counseling SR 1, 2, 4, ER 1, 2

51-52 Problems in counselling- with counselor and with staff. SR 1, 2, 4, ER 1, 2

53-54 Managing change in virtual organizations SR 5, ER 6, 7

55-57 Managing change in era of mergers and acquisitions SR 5, ER 6

58-59 Ways Artificial Intelligence is reinventing HR function SR 5, ER 7

Video Lectures: (links)

https://www.youtube.com/watch?v=C2KKIMjKMlI

https://www.youtube.com/watch?v=pnyOp8eTn2U

https://www.youtube.com/watch?v=NZ_SUZ_pgMU

https://www.youtube.com/watch?v=G0lcXme118k

https://www.youtube.com/watch?v=unxOUMCuV9I

https://www.youtube.com/watch?v=G64jUpmaY_A

https://www.youtube.com/watch?v=JnXLK0RBSPc

https://www.youtube.com/watch?v=unxOUMCuV9I&t=287s
Evaluation:

Component Marks Submission/ Examination Allotment

date

Home assignment I 10 Submission by 18 January, Topics shall be allotted in the

2023 class by 2 January, 2023

Periodical test I 10 1-4 February, 2023* -

Home assignment II 10 Submission by 27 February, Topics shall be allotted in the

2023 class by 13 February, 2023

Periodical test II 10 15-18 March, 2023* -

Semester Exam 60 16 April-4 May, 2023* -

*Subject to change

(Signature of the Teacher)

(Signature of the HOD) (Signature of the Dean)