Sel Working with words | Managing er 1. Workin groups. Look atthe picture ofa ride a a theme patk-Try to list six stages ina project to build a ride like this starting with Brainstorming’. ce 2 Join another group and list your stages. Addl any new ideas to your ist Peeing 6 3 Read the article about planning and building theme parks. Which of your stages dovs it mention? A RIDE THAT RUNS ON TIME ere visors buy kets to enjoy the rides at Universal ‘Studios in Flora or Disneyland Paris and each {ear visitor expectations are higher. To surive inthis ‘competitive world, every major theme park noeds its new ‘attraction, which requires years of upfront planning 'Phaso ono in mast projets bogins with brainstorming. “Th thome park designers think about the story behind the rio and ts Imagined geographical location. No ea Is T= parks are big business these days. Mllons of would only take one ofthe teams to fll belind schedule ‘or go over budget and the whole projet could be delayed, ‘Assuming the onstruction phase stays ontrack, there then follows a long period of sably testing and assessimant of the rides performance. Having made the Junch date, the park tars to monitor visitor feedback: they survey vistors, and tho ovorall sucess of the now "de will be ealeulated overtime by the numberof vistors hoon to gon the ride every hou ‘considered too crazy a this stags as there are no budget ‘constrains ~ yot Once the baste idea fs agroed, each part ‘ofthe ride Is storyboarded, Ike seenes from afm. The Images trom the storyboard are then transformed into ‘combination of 2D models ofthe ride and images on ‘© computer. At this pola, the design toam presents the ‘concept he man prejoct manager and rest pro fn accurate forecast of the ime needed to complete the projet and a realist budget. ‘Once the project f given the ge ahead, phase wo hogins and the prot team arts wo work with oer ‘enginoors, model makers and sound and lighting {eslgnors. In order not to miss the dealin, the projet ‘will ned a wide range of peopl with specialist sil and many pars ofthe process aro outsourced. This ‘aerial poriod wehon is easy to run into probloms. Ie 4. Work with a partner. Read the article again and answer these questions. 1 Why do theme parks need a new attraction every year? 2. How controlled are the early stages of a project? ‘3 What does the team have to present atthe end of phase one? 4 In phase two, why does the number of people involved increase so much? 5. What can go wrong at ths tage ofthe project? 6 Howe does the theme park know ifthe projects successful? 38)5 Match 1-100 -j to make phrases from the article. 1 upfront ‘constraints 2 budget forccast 3 accurate © ontrack 4 alist budget 5 miss fe planning 6 nuninto F launch date 7 stay & problems 8 goover Fi the deadline 9 fall behind, i budget 30 make the schedule 6 Work with a partner. Do you associate the phrases in 5 with successful (5) or unsuccessful (U) projects, or both? 7 Match the words in bold in 1-6 with apkrase with the same meaning from 5. 1 Toavoid problems later on, e'start with some preparation before we do anything else. igfronplomnig 2. Do we havea sensible amount of monry or are we suppose todo this wwthout spending anything? 3 Can peal as much as ike orare thee any Hmitations to the amount of money Ihave? 4 Atthis ate, we won't meet 2 deadline to have it in the shops. 5. Treed a correct prediction about timings and costs before I give the go aleod {6 The project didn't stay on track with regard to the timings. 8 Choose a verb rom the list that can go witha three phrasesin each group. wise sity go rin ake 1 smoothly / on time / into problems a the deadline / the launch date / the chance 3 ‘on track / within budget / tre course 4 over budget / ahead withthe plan / out of control 5 the deadline / a plan / a mess of it D> For more exercises, go to Practice file 3 on page 110, 9 Work with a partner. Read the notes on z project review: Discuss and make alist of what went right and what has gone wrong forthe project. Example: The total cost oft work hs gone over the orginal budget. Project: increase plant space of factory by 5% and install new precuction line ‘Total cost of the work: estimate = 1 millicn; actual cost ‘Time for completion of projet + project meetings not held on regular basis ~ communication often by email (not ‘everyone copied in) + clearing of site took place quickly and exsily ~ met deadline + production manager change! specifcaton of preclction line equipment to increase capacity but didnt tell projet manager ~ software program had tobe rewritten quickly ~ resulted in errors in program + problems during construction - discovered length of nev building 2 m short {ie to changes in specification ~supplers not told of change) + equipment for production line delivered two weeks late ~ not able to install power connections a scheduled time —oss of several weeks on schedule + allother new equipment arrived on time + kept to budget for first six months, but verspent after construction problems 10 Work with another pairand compare you lists, 19ite} Wg and make notes about the items on the agenda. TECH-TARIFF UPDATE MEETING 2 SEPT ‘Agenda 1 Update on kang acts (MTT) + Leunoh date "__Ser for 52h Nowemter — + Aivertsing campaign > + Leunoh par Venue Catering 2 Ute on Anko acts: Handi 3 Project schedule 2 > 3.1 Listen again and answer questions 1-3. 11 What four phrases does Sarah use to ask fer an update on the project? 2 What three phrases do Sarah and Michelle use to clarify the problom with the battery? 3 Tun to audio script 3.1 and underline all-he phrases Michelleand lan use togivean update on the projec. 3 > 3.2 Listen to Part2 of the meeting and answer questions 1-3. 1 Why clo’t Tan like the idea of finding ano-her battery supplier? 2 Why didn’t Sarah like the ea of not mentoning the batery life? 3. Which proposal did they finally decide on? 4. 3.2 Listen again. Complete these suggestions made by the speakers ‘What do the speakers say to respond to each ofthe suggestions? a another batlecy supplier? respon b __ keep the same battery but not mention its lifespan response: < ane see what the technicians suggest? response: 4. Using. different phone forthe launch response: - ¢ ook at what wecan reschedule response: ») For more exercises, go to Practice file 3 on page 110.5 Work witha partner: It is two days before the launch of the new Tech-Tavi phone. Student 4, you are Michelle. Turr to page 136. Student B, you are Tan. Use the information below: Update each other on the progress af the project. “Make sure you + clarify any information you're not sure bout + makeand respond to suggestionsas nevessary Student B 11 Rend the “To do’ ist you received from Michelle and the notes you have written under your tasks (D. 2 Michelle will all you. Answer Michelle's questions about your tasks, 3 Ask Michelle to update you on her tasks (M0) 44 Make and respond to suggestions as necessary Launch date ‘To do’ list + Bring Anvikon merchandise to venue () Done! Already sent. Suggestox bring extras and eaveincar? + Finalize timetable of day with sound engineers (M) + Brief Anvikon staff about handoet:demonatration (I) Problem illness in tice = reecheduled for tomorrow when all sales staffare present. ‘Suggestion time = mid-afterneon? + Send Anvikon PR manager's speech to MMT-Tee (2) ‘Not ready! il contact him agein today. ‘Suggeotion: PR manager emaisitdnect to MMT Tec? + Make sure Sarah's briefed on everything (UM) (Ontrack! Have logged everything ~ wl send brit to Sarah tomorrow p.m. Practically speaking | Questioning a decision 1 When someone makes a decision, do you ever question it? What does it ‘depend on? For example, do you ever question your manager's decisions? ‘What might happen if we don't question decisions? Listen to three conversations and snatch each conversation 1-3 tothe topics a-c. 2 budget b staffing __¢ schedule __ 3B p3.3 Listen again and tick (/) the expressions you hear. 1 Are you sure that's the best way fora? 2 don’ think that would work 3 That's not an ideal solution. 4 Tsthat realy the case? 5 Sorry but Tm not sure! agree. 6 mao entirely convinced goo0000) 4 Work with a partner: Make a list of three decisions you have made recently {either at work or at iiome)-Then take turns to tell you partner about each decision, As you listen, question your partner's decision and make sure they have made the right decision.a Language at work | Present perfect and past simple 11 Work ith a partner. Read sentences aan decide if the tenses in bold are cither present perfect or past simple 4 Up tomovy he launch date has been st fo: the 15th oF November 'b We've hit prosler wth the handse: battery lie € Hebooked the venue two weeks ago. 4 we already received offers from various catering companies f© thaven’t made s final choice yet £ Teent you a proposed agenda yester 2. Ancwer the questions in the Language pont LANGUAGE POINT Which ofthe sentences in 1 refer to 1 a present situation resulting feom a past ceton - we don’t know or say ‘when the action happened 2 ainished past action — we know or say when ithappened —__ 3. something that has/hasn’t happened during an unfinished period of time Which words in sentences d and e mean ta 4 something has taken place earlier than expected 5. we expect that something will take place —_ 9 For more information, go to Grammar reference on page 111 3 Which of these time expressions can we use .2 1 with the past simple 2 with the present perfect 3 with either hut under wat eiteumstances. Give examples tap tonow sofort wec) since our lst meting inthe lst mont fo lest ck couple of acts ago this morning yesterday fodite just coer thes fw non ») For more exercises, go to Practice file 3 on page 111 4 Work with a partner. Student A, tun to page 136. Student B turn to page 137. Update each other on your project. 5 Work with a partner. Student A and Student B, turn to page 138. Follow the instructions and ask and answer questions about these’Ta do’ lists, 6 Work with a partner. Think o five goals or plans you have had during the last six months Tel our partner which of theseyou have achieved and when, and sive some details, Which have you not achieved and why?TALKING POINT Five most common problems on projects e. RS Communication breakdowns Ineffective forecasting Lackof planning atthe start Breakdowns can occur ‘ofa project will always result between the teams, ‘in changes ater on, eatingup _individuals within teams, ‘means you run out of money, departments fall behind, resources are slow to arrive, time ana money. Gees and the project goes out ‘and the end users, Not regularly checking progress ‘when you assume everythings fing well you might find you're suddenly faced with a huge list of problems just bofre the decline. of control, usr Me if most of your projects run behind schedule and over budget, ask yourself why, Ifyou keep doing the same thing, Youll get the eame recults ‘Do you agree with thelist ofthe five most common problems on a project? ‘Would you add any other problems to the list? ‘Which ofthese problems have you experienced on a project? What happened? ‘What have you learnt from your mistakes on previous projects? How do you do things differently now? ‘Work in groups, Prepare a presentation entitled Five best solutions for Project Managers’ Use thelist of the five most common problems and create a new list with the five best solutions. Join another group and take turns to present your ist of solutions. How similar or different were the five solutions in each group?Viewpoint 1 | Learning in business Preview In te video lesson, you wil ‘rath an interview th Peer Tutano, the Dean of Said Business School whieh sper of te Univerty of Oxon He describes the role and purpose tf he busineeeechool snd the ‘yes of stucents who attend He seo talus about aterent ays of learning fr business, Profile Peter Tutano s the Dean of ‘oid Business School and a that, ho wae at Horvarc Blsnese School for 22 yor, Pater Tutano ao social ‘entrepreneur and founded '8 non-profit organization ‘nhich works wit low-income households fo manage thew ‘nancial nds He hs also been advo to businate and Ie leaders Focus 1. Whore dl you gain the qualifications and skills you need for your current job? What kinds of formal raining do you sll do? How important ist for your carver? 2 ©01 Watch a short video about Said Business School and make notes about the following: location and age facilities undergraduate and MBA programmes ‘executive education and custom programmes world ranking Said Business School 3 02 Watch the first part ofan interview with PeterTafano. Number topics 2s-e in the order he talks about them (1-5). athe undergraduate students 'b where stacents come from «how Said i differen to other business schools. 4 Snid Business School and Oxford University © executive students with experience —_ 4, ©02 Watch the interview again and answer these questions. 1 Peter Tufano describes Oxford University as large, complicated, does he describe Said Business School? 2 What do business schools, including Sai Business Schoo, tech you? 3. Peter Tufano thinks Sad Business School helps students withthe way the world is changing. What are some of those changes? 4 What are the characteristics of a typical student onthe undergraduate programme? 5 What isthe profile ofa typical MBA student? 6 What isthe profile of atypical executive student? 7 Wihatis possible when you sit down next toa Said Business Schoo student? Id How 5 Work with a partner. Have you ever thought of going back to study? Would you like to study something to support your current career or something, ‘completely new? Give reasons for your answers.Ways of learning Glossary getting your hands dirty doing Somat drecty yourelt 6 Match words and phrases 1-8 from the next part ofthe interview to the correct definitions ah, synchronous ‘a method or approach to teaching and learning 2 bat the heart or centre of something, 3 asynchronous _¢_analysing and evaluating information 4 peslagory dd when two or more things happen atthe same time 5 casemethod © a meoting between a student and a tutor either one- 6 critial thinking, to-ane or in small groups 7 tutorial fa form of leaning where you read and discuss areal a ikcanre! ‘Stuation and is outcome 13 when two or more things happen at diferent times 1h provide the skils that someone will need inthe future 7 02 Watch FeterTufano talking about diferent ways of laming and answer these questions. 1 Which ways of learning does he contract? Why doesn't Said Business School insis on one pedagogy? What s the benefit of using the case method (case study)? How is critical thinking different from case method? Why does Peter Tafano say ‘geting yoer hands dirty is incredibly important”? What conclusions does he make about different ways of learning? A learning questionnaire 8 This questionnaire includes some of Pete Tufano’s ideas and some other "ways of learning, Answer the questions by ticking (/) the appropriate boxes inthe table Which ofthese ways of learning do you use to learn a new learn a work skill Iearaa hobby language (egisingnew (eg. amasical (eg English? saftware)? instrument)? ‘working with other people (eg in a team or group) ‘working on my own in tutorials (or one-to-one with a teacher) in online courses (eg, with an online tutor) by reading (articles and books) by listening (eg to letures and poeicass with experts) by writing things down by doing a practical task (Le. getting your hands dirty) by repeating the same thing many times bey case metho! (case studies) 9 Work in small groups. Compare and explain your answers in the questionnaire tothe restof the group. Have you ased any other ways of learning in the past? How effective werethey? _Atthe end of your diseussion, summarize the group's feelings about the most ‘effective ways of learning, and tell the clas, 25Fr) 3 | Practice file Working with words 1. Replace the words in ais in 1-8 withthe phrases from the ist. Change the form if necessary. nis the dnline pronto Jill bckindschatle acura forcast By on trick ‘det constants soewerbudget mk he lnuch dete 1A projec ke this need plenty of preperation ‘efoto planing 2 The contractor file to Kp the gre sche s0thenew bridge was completed one yea lato 43 The whole project has been difficult and ‘wove fst He because of unforeseen delays. 4 Can you give mea detailed prediction? 15 They div tstort selling the new producto th egret ing oe 6 Wht imino om ponding do we have when it comes o travel cass? 7 Thewe ae tect penalty aus, if we ar ine or tet dae 8 always look at our spending carefully so that we dlon't spend more tha ae 2 Complete sentences 1-7. Use the answers to complete the puzzle and find the hidden word. 1 Did you makea detailed ‘before you started 2 Thetrains always county 43. Theiespending onthe project went control 4 Ifyou don’t want to overspend, you nee a elise Ibe expensive fn time inthis of 5. hope ournext projet runs more han this one! 6 Don't use that contractor. They made areal of things last time 7 Wecan'tafford to the new contrat. the chance of securing, Business communication 1. Sondra is discussing the progress of an HR project ‘with Dimitri, Choose the best answer (a-c) from 1-8, blow to complete their conversation. Sondra OK, Dimitri What's the current! of the staf satisfaction survey? Dimitri Wel on the whole, we're * We've received replies from the questionnaires, but we hhaven't collated the answers yet Sondra, You do know the regional HR conference date?__fornext month, don't you? Dimitri Yes, but we've with I. They Thaven't set up the database or us yet to collate the results Sondra So the real problem * TPstime management? Dimite Partly, yes Sondra How about ® ssyoucan? Dini That's” bat until we have rests ‘rom the survey there's nothing to putin the report. Sondra So what you're ely * the database you ca continue? Dimi Ere, yes. stand b status view upto sratch bin the lane had set b had already sot ina already been set knocked a problem —b come oa problem tit problem lies with B stondswith — sits with toprpare b prepared © preparing likely’ b possible © probable siving b telling © talking as much of the report is, without ontrack 1 2 Things aren't running —_ 3. Weginalized the draft 4 So what do you _ 5 Ifyouaskme, 6 Imnot 7 That’snot__ 8 Uptonow 2 the launch dates have been set for bb weshould scrap the idea. € as smoothly as Td hoped. with the new packaging? ‘ 8 an ideal solution. ‘mean exactly? three weeks ago, 1h convinced.GRAMMAR REFERENCE Present perfect ‘Use the present perfect 1 to linka present situation with something that took place at an unspecified time in the past ‘Ana has sent the no brochure to al our clients. ‘The present situation is that all the clients have the ‘new brochure. The past event is that Ana sent the ‘new brochure (we don’t know when). 2 with yet and already to talk about tasks expected to bbe done of which are dane earlier than expected ‘A Have you finished tha! report yet? BB Yes. And I've already done most ofthe next one aswell 3. with how long for and sine to talk about duration of states and activities 4 with ust to talk about things that have happened very recently Toe just seen Tom in the cafeteria, 5 with unfinished time periods since, ofr this wes, tap to now, recently, this month, today. You've been late thre times this month ~ please be on time fir the rest ofthe moat, Past simple Use the past simple 1 when referring to (or thinking of finished time period like yesterday, last wee, at 5.30,0n 11 May a Girstras, in 2002, ee Tavent tothe sales conference lst seek 2 for questions with When? What tne? How iong ago? ‘etc: because the expected answer isa finished time period ‘A When did you see Mr Li? (NOT: Whe have you sen Mr Li?) B I saw hin yestenioy. (NOE Thue seen him yesterday) 3. with many present time expressions usualy used ith the present perfect, like this eet, today, just if they refer toa time period that is about to snish oF has just Finished ‘We've made alt of progres this week: (said on Weclnesday ~ the time perid is stil in progress) ‘We made alot of progress this week. (aid at 4.30 px. ‘on Friday ~ the time period is about to finish) ea Language at work 1. Complete the two dialogues with the past simple or present perfect form othe verbs in brackets A Line to ask David ithe 1 (decide) to set up the focus group. B Don't worry. 12 (already speak) wim about ‘A Really? When (you / see) him? Bit (cal) him ist ehing today AWhat® the / say? B Hte® (not / make) up his mind yet He needs some documents rom oc, and they stil” {not / aeeive. ct (you / finalize al the arongements for Mr Eng vst ye? D Lim ealing wth it now. 2 (Gs) adateforhim to come and visit the 1 © What about Bob? I think he needs tobe there. D Thats fine 1 (peak) to Anna a coupleofdaysago, andthe 19h ine For him, to, cm (you / arrange) the visit to the warehouse yet? D Yes,1" Gust / organize) that ~for the afternoon. C What about dinner that evening? bit (book) a table yesterday —at The Mill hope that's OK. Fine, Thatall sounds excellent. You. « (be) very efficient 2 Match 1-6 to contexts af 11 Has our bid forthe contrat been successful? 2 Was our bid for the contract successful? —_ 3 Have you spoken tothe caterers this week? ‘4 Did you speak to the caterers this week? 5 6 cejust cancelled the order. —_ just cancelled the order ‘2 The cult of the contract bide wae announced last week. 1b Lonly cancelled the onder. Idd’ reorder or complain. «© They're announcing the resulls ofthe contract bids now. 4. Tam expecting you to speak to the caterers some time this week. (ts Wednesday) fe Las expecting you to speak to the caterers this seek. It is 5 pam. on Friday. Tam about to leave the office) £ Tcancelled the order a couple of minutes ago. a