Online Food Delivery Services (OFDS)

Section A: Personal Information

Please click an appropriate box for each of the following:
Age
Less than 18 years old
Between 18 and 25 years old
Between 26 and 30 years old
Between 31 and 40 years old
Between 41 and 50 years old
Between 51 and 60 years old
More than 60 years old

Gender
Female
Male

State
Malacca
Selangor
Johor
Perak
Pahang
Kelantan
Kedah
Negeri Sembilan
Sabah
Sarawak
Terengganu
Perlis
Penang

Nationality
Malaysian
Non-Malaysian

Marital Status
Single
Married
Others (Divorced, Widow, etc.)

Highest Education Level

Postgraduate
Degree
Diploma
Foundation/STPM
Secondary School
Lower than secondary school

Employment Status
Full-time employee
Part-time employee
Self employed
Retiree
Student
Unemployed
Other

Personal Income level (RM)

B40 : B1 --> less than RM2,500
B40 : B2 --> RM2,501 - RM3,170
B40 : B3 --> RM3,171 - RM3,970
B40 : B4 --> RM3,971 - RM4,850
M40 : M1 --> RM4,851 - RM5,880
M40 : M2 --> RM5,881 - RM7,100
M40 : M3 --> RM7,101 - RM8,700
M40 : M4 --> RM8,701 - RM10,970
T20 : T1 --> RM10,971 - RM15,040
T20 : T2 --> More than RM15,041

Household Income level (RM)

B40 : B1 --> less than RM2,500
B40 : B2 --> RM2,501 - RM3,170
B40 : B3 --> RM3,171 - RM3,970
B40 : B4 --> RM3,971 - RM4,850
M40 : M1 --> RM4,851 - RM5,880
M40 : M2 --> RM5,881 - RM7,100
M40 : M3 --> RM7,101 - RM8,700
M40 : M4 --> RM8,701 - RM10,970
T20 : T1 --> RM10,971 - RM15,040
T20 : T2 --> More than RM15,041

Current household size

Number of people in your current house including yourself. Eg: parents and yourself, please fill up "3".
Section B: Online Food Delivery Services (OFDS)

Which of the following statements best describe your preference?

I prefer to dine in a restaurant/shop
I prefer to eat at home

Do you use any online food delivery services via mobile apps (Grab, Foodpanda, LOLOL, Hungry, etc), social media (Faceboo
Yes
No

Online Platform
Which platform do you prefer to use to order your food?
Grab
Foodpanda
LOLOL
Hungry
More Fun
Uber
Facebook
WhatsApp
Company's own website such as KFC, McDonald's, Pizza Hut, etc.
Company's own mobile apps such as KFC, McDonald, Pizza Hui, etc.
None
Other

Perceptions of OFDS Usage During Covid-19

Please choose the most appropriate option that best indicates your agreement level on the following questions by using 5 poi

Convenience Motivation (CM)

Online food ordering would allow me to order food at any time.
Online food ordering would allow me to order food at any place.
Online food ordering would make my daily life easier.
I like the comfort of ordering food without leaving home.

Perceived Ease of Use (PEOU)

I would find that it is easy to use OFDS.
I would find that using OFDS requires minimum effort.
I would find that learning how to order food online is easy for me.
I would find that it is easy to navigate through the online food ordering platform.

Time Saving Orientation (TSO)

I believe that I can save time by using OFDS to order food.
Using OFDS shortens the time spent to select my meal.
Using OFDS shortens the time spent to get my meal ready.
It is important for me to purchase food as quickly as possible by using OFDS.

Price Saving Orientation (PSO)

I can save money by checking and comparing the price of different OFDS before purchase.
Online discount coupons help me to save a lot, compared to purchasing at shop/restaurant.
I can search for cheaper food deals in different websites or online platforms.
Online food retailers offer better value for my money spent on food.

Attitude intention towards using Online Food Delivery Services (OFDS).

Purchasing food through OFDS is a wise action.
Purchasing food through OFDS is a good idea.
Purchasing food through OFDS is a sensible thing to do.

Behaviour intention towards using Online Food Delivery Services (OFDS).

I plan to use OFDS to order food in the future.
I am willing to use OFDS to order food whenever possible.
I am likely to keep using OFDS to order food.

After Covid-19
Continuance Intention (CI)
I intend to use OFDS continuingly after Covid-19.
If I have the opportunity, I will continuingly order food through OFDS after Covid-19.
I am willing to use OFDS continuingly in future.
y, etc), social media (Facebook, WhatsApp, etc), company's own website or company's mobile apps?

wing questions by using 5 points of Likert scale [(1) = Strongly Disagree; (2) = Disagree; (3) = Neutral; (4) = Agree (5) = Strongly Agree]
gree (5) = Strongly Agree]