METAL TRIM

Customer Satisfactory Index

Customer Name: _______________________________________________Survey Date: __________

Period: _____________________________________

1. Total Points :

2. Total Points Scored :

3. Customer Satisfaction Index :

Total Points Scored

= X 100
Total Points

4. C.S.I. : - _______________________________

5. Chart For Marking :

A B C D E

6. Guideline For Action :

More Than 90% = Excellent, Work Closely With Customer To Get His Expectations

Between 80 To 90% = Good, Identify Areas of Improvements.

Less Than 80% = Identify Areas Of Dissatisfaction And Initiate The Plan To Implement Them.

7. Reviewed By Proprietor:

8. Points:

A=5
B=4
C=3
D=2

QF/MKT/04/00/01.04.2021