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Format No.

: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 1 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Customer Representative: Dept.: Sign:
IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
Manufacturing of Sheet metal press
1 Is scope defined in QMS in line with scope of supply to customer? Yes In line with automotive supply
components & welding assemblies
4 Context of the organization Defined in QMS/01
Does customer have any specific internal & external issue related to Defined in Quality manual
4.1 Yes Needs to define in QMS
us? QMS/QM/01
Requirement of reviewed while APQP Reviewed while APAP stage &
stage & defined in APQP file, MOM defined in APQP file, MOM with
4.2 Does customer needs & expectation are clear? Yes
with customer, if there is any specific customer, if there is any specific
needs & expectation. needs & expectation.
Any remote location for any No remote location for any
4.3.1 Determining the scope of the quality management system production & supporting activity as on production & supporting activity as
date, so approval required. on date, so approval required.
Reviewed while APAP stage &
defined in APQP file, MOM with
customer, if there is any specific
Needs to be reviewed during
4.3.2 Customer-specific requirements Yes needs & expectation. Generic
development stage
requirements reviewed through
suppler manual & our system of
customer specific requirements.
QMS requirements define in
4.4 Quality management system and its processes No No specific requirement of customer
Quality manual QMS/QM/01
Requirements of conformance of
Compliance by way of incoming, 1st
4.4.1.1 Conformance of products and processes Yes products as per customer drawings &
piece, in-process & final inspection
specification

IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 2 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Reviewed while APQP for individual
Any specific requirements for product
4.4.1.2 Product safety Yes products. Product safety data sheet
safety
made & defined in QMS.
5 Leadership
Defined in Quality manual
5.1 Leadership and commitment Yes No specific requirements for customer QMS/QM/02 & accepted by
customer
5.1.1.1 Corporate Responsibility Yes Code of conduct Defined in QMS/QM/02
Objectives to be defined for each Business plan made considering
5.1.1.2 Process effectiveness and efficiency Yes process to monitored Process customer permissible PPM level &
effectiveness and efficiency other targets
Process owners for each process &
5.1.1.3 Process owners Yes Defined in Quality Manual Annex. D
related output
Formal external & internal survey
Customer portals for supplier
5.1.2 Customer satisfaction Yes performed to review customer
performance
satisfaction.
In line with scope of production &
5.2 Policy Yes Defined in Quality Manual Annex. F
supply
Roles & responsibility for each process
5.3 Organizational roles, responsibilities and authorities Yes Defined in Quality Manual Annex. D
& related output
Mr. Pandurang choure has
5.3.1 Organizational roles, responsibilities, and authorities - supplemental
appointed as customer representative
6 Planning
Risk assessment with mitigation &
opportunities made & defined for
6.1 Actions to address risks and opportunities Yes No specific requirement of customer
each process. Refer Risk
Assessment sheet.
IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 3 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Risk assessment with mitigation &
opportunities made & defined for
each process. Refer Risk
6.1.2.2 Preventive action Yes For in-house & failure at customer end
Assessment sheet. 8’D’ analysis for
In-House NC’s & customer
complaints.
The supplier must submit
recovery/contingency plan for any
quality, delivery, loss, or spill that
Contingency plan made in format
6.1.2.3 Contingency plans Yes could affect production flow of
No QF/MF/09
material into any Chromewell
assembly facility or any service for
Chromewell Group.
Top management shall ensure that
quality objectives to meet customer
Quality objectives defined for each
requirements are defined, established,
6.2 Quality objectives and planning to achieve them Yes process with measurable targets.
and maintained for relevant functions,
Ref. Business plan
processes, and levels throughout the
organization
Procedure made & implements for
Documented Information &
Documents & records control system
6.3 Planning of change Yes Documented Information
to be established
Identification OP/QMS/02 &
OP/QMS/03
7 Support
The organization shall determine and Defined & review details of
7.1.2 People Yes provide the persons necessary for the employees, competency matrix,
effective implementation of QMS Skill matrix.
7.1.3 Infrastructure Applicable machineries list, PM
Machinery & equipment’s list.
plan & record. Manufacturing
Yes Consider manufacturing capability for
7,1,3.1 Plant, facility, and equipment planning feasibility review during APQP &
products.
enquiry review stage.
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 4 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
Complying with the requirements.
Ensure adequate environment for Customer approve our work
7.1.4 Environment for the operation of processes Yes
production & service realization. environment during supplier
assessment.
Measuring equipment’s & gauges as
7.1.5,
per measuring requirements / List made, defined in control plan,
7.1.5.2, Monitoring and measuring resources/ Measurement traceability/
Yes dimensions specified in drawings. calibrated by NABL lab, verified
7,1.5.2. Calibration/verification records/ Laboratory requirements
Calibration lab should be NABL scope certificate.
7,1.5
approved.
7.1.5.1. MSA plan made & performed in
Measurement systems analysis Yes Requirements of MSA study
1 customer approved formats
Competency matrix validated for all
Competency of employees for product
7.2 Competence Yes levels in the organization as per
& service realization
organization chart
On-job training system whenever
Product & process related on-job
7.2.2 Competence – on the Job training Yes new products & process came in to
training.
effect in manufacturing shop.
Shall be evaluated in line with Evaluated & defined in List of
7.2.3 internal auditor competency Yes customer specific requirements & IATF Internal Auditors. Comply with the
requirements requirements.
Shall be evaluated in line with Evaluated & defined in List of
7.2.4 Second-party auditor competency customer specific requirements & IATF Internal Auditors. Comply with the
requirements requirements.
Validated through competency
Needs to know policy, objectives, matrix, skill matrix, training needs
7.3 Awareness Yes product requirements & customer identification & training records.
specific requirements. On-job training & induction training
also provided as & when required.
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 5 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
Employee motivation and empowerment Yes Motivation policy to achieve quality Motivation policy established &
7.3.2 objectives & continual improvements define in Quality manual
in all process. QMS/QM/04
Communication Yes External & internal communication Defined & established Quality
7.4 system to be established for smooth manual QMS/QM/04
functioning.
Documented Information Yes Documented information required as Defined in OP/QMS/02 &
per IATF 16949. Customer documents OP/QMS/03, Total 15
needs to control properly, procedure mandatory procedure defined as
needs to be established. Retention per IATF. Retention period
period for records needs to approve defined in List of forms & formats.
from customers. Considered retention period
7.5 customer specified if any.
Production part approval
documented information included
approved product, applicable test
equipment records, or approved
test data
Engineering specifications Yes Respective documents need to be System established & defined in
revised in 10 working days. OP/QMS/02 & OP/QMS/03 &
Documented information needed. Quality manual QMS/QM/04.
7.5.3.2 PPAP documents should be revised &
get approval from customer.
Engineering change note
formats will be used while
engineering changes.
Operational planning and control Yes Entire operational planning should Manufacturing feasibility review
defined & needs to approve by with details technical requirements
8.1
customer. hall be performed during APQP
phase. PSW signed by customer.
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 6 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
We ensured the confidentiality of
No technical & commercial
customer-contracted products and
information should have revealed to
8.1.2 Confidentiality Yes projects under development,
competitors & 3rd part without having
including related product
permission to customer.
information
8.2 Requirements for products and services Yes Feasibility review during enquiry
Review feasibility prior commitment to
stage. APQP at development stage.
8.2.2 Determining the requirements for products and services supply.
Manufacturing feasibility review.
The supplier shall conform to
Special characteristics identified &
8.2.3.1. customer requirements for
Customer-designated special characteristics Yes control established during PPAP
2 designation, approval documentation,
stage.
and control of special characteristics
Manufacturing feasibility review
8.2.3.1.
Organization manufacturing feasibility Yes imparted during enquiry &
3
development stage.
System established & defined in
OP/QMS/02 & OP/QMS/03 &
Document should be controlled & Quality manual QMS/QM/04.
8.2.4 Changes to requirements for products and services Yes
system to be established. Engineering change note
formats will be used while
engineering changes.
Manufacturing process design & PPAP to be submitted to customer
8.3.1.1 Design and development of products and services Yes
development approval & PSW signed by customer.
8.3.2,3 Development of products with embedded software NA
Manufacturing process design & PPAP to be submitted to customer
8.3.3.2 Manufacturing process design input
development approval & PSW signed by customer.
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 7 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
The supplier shall conform to
Special characteristics identified &
customer requirements for
8.3.3.3 Special characteristics Yes control established during PPAP
designation, approval documentation,
stage.
and control of special characteristics
Revision in PPAP & reapproved by
8.3.4,1 Monitoring Yes
customer.
No any specific requirements of
8,3,4.3 Prototype Programme No
customer
PPAP needs to submit & PSW signed System followed for the same.
8.3.4.4 Product approval process
by customer PPAPA submitted & PSW signed.
Process validation plan made &
Process design output should have executed for each process, same
8,3.5.2 Manufacturing process design output Yes
validated parameters have been
incorporated in QPD.
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 8 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Supplier’s performance is evaluated
through means of Overall rating
prepared within a week of each
Month starts. The Overall rating
report gives a total based on an
evaluation of the performance of the
Supplier’s in each of the following Selection, evaluation & re-
areas. What about service evaluation criteria is defined in
response. 1.No of Complaint, procedure for External Provider’s
8.4,
Maximum No of days without Management OP/PR/02 & Quality
8.4.1.1,
complaint and rejection PPM manual QMS/QM/05.
8.4. 1.,
8.4.1.3, 2.Supplier Corrective Action. 3.On List of approved suppliers made,
Control of externally provided processes, products and services Yes time Delivery 4.Line interruptions and considering supplier approved
8.4.2,
8.4.2.1, line stoppage 5.Logistics complaints source, if any.
8,4,2,2, 6.QMS certification 7.Timely PPAP Supplier rating / re-evaluation
8.4-2.4 completion maintain in line with IATF &
Supplier’s Ratings customer specific requirements.
A - Excellent : > 95, B - Very Good : 91
to 94,C - Good : 81 to 90,D - Must
Improve : < 80 Performance is tracked
and evaluated on a rolling monthly
basis; the Performance Score card
report is issued in first week of the
month.

IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 9 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Most of the suppliers are ISO
Supplier quality management system 9001:2015 certified (Mainly out
8.4.2.3, Supplier quality management system development sourced supplier).
development in line with ISO
8.4.2.4,
Second party audit Yes 9001:2015. Supplier audit in line with Audit plan made for supplier audit
1,
Supplier Development our requirements & ISO 9001 & imparted accordingly.
8.4.2.5
requirements. Mr. Yogesh Singh (AQMS) has
approved for 2nd party audit.
Purchase order issue with detail
Specification & others customer
purchase requirements. Monthly
8.4.3 Information for external providers Yes details should have mentioned in
schedule also communicated on
supplier purchase documents.
monthly basis.
Availability of Quality planning Control plan, Process sheet, Work
documents, Suitable measuring instruction made & displayed at
8.5, equipment’s for inspection & testing. every station.
Production and service provision Yes
8.5.1 Monitoring system in each & every Incoming inspection, 1st piece in-
process. Operating instruction at process inspection & final
respective locations. inspection performed as per QPD.
To be made as per AIG manual & Complying with the requirements.
8.5.1.1 Control plan Yes approved by customer. Requirements first off/last-off part validation
of first off/last-off part validation record.
To be made as per AIG manual &
Are review & approval required for Process FMEA? Yes Complying with the requirements
approved by customer
Work instructions needs to made & Work instructions made &
8.5.1 .2 Standardized work - operator instructions and visual standards Yes
display displayed in respective locations.
8.5.1.3, Requirements of 1st piece & in-process System implements for verification
Verification of job set-ups Yes
8.5.1. inspection report of jobs set-ups.

IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 10 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Preventive & Predictive
Customer doesn’t specify any specific maintenance is in place. Machine
requirements, but preventive history card, breakdown record
8.5.1. Total productive maintenance Yes
maintenance & predictive maintained in accordance with
maintenance insist by customer. customer requirements & IATF
requirements.
Management of production tooling and manufacturing, test, Requirements to maintain tool history Tool life, issue control maintaining.
8,5.1.6
inspection tooting and equipment card
Daily production plan as per customer We are maintaining Just-ln-Time
8.5.1.7 Production scheduling Yes
schedule (JlT) production scheduling
The Supplier’s is responsible to
protect and safeguard from damage
all Chromewell owned tooling,
Fixtures, equipment and gauges. If
the property is found to be lost,
damaged or otherwise found to be
unsuitable for use the Supplier shall
immediately report this to
Chromewell buyer. All tooling and
equipment owned by Chromewell
shall be permanently marked so that
8.5.2 identification and traceability Yes System is in place
the ownership of each item is visible
and can readily be determined. The
Supplier must have documented
process and schedules for Preventive
Maintenance. The maintenance
schedule must include all A
Chromewell or Chromewell
customers owned equipment and
tooling. Supplier is responsible for
identifying and stocking critical spare
parts.
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 11 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Complying with the requirements.
Requirements of identification &
Provision made in QMS to
8.5.3 Property belonging to customers or external providers Yes preservation of customer supplied
identification, storage &
products
preservation of customer products.
Sock register maintaining, various
Stock record, demarcation area, Racks rack & bins made for keeping In-
8.5.4 Preservation Yes & Bins for keeping Incoming, semi- coming, WIP & finished parts. Rust
finished & finished parts. preventive oils applying on finished
parts.
Our scope end once parts accepted
8.5.5 Post-delivery activities No specific requirements in our scope
by customer.
System defined in OP/QMS/02,
OP/QMS/03. Process module for
Evidence needed for change control in
8.6.6 Control of changes Yes QMS & Engineering Change Control
QMS or Engineering.
Process established &
implemented.
IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
Final inspection performed as per
8.6 Release of products and services Yes PDIR requirements control plan & quality by using
sampling plan of zero defects.
Lay out plan made & imparted as
Requirements of layout inspection at
per plan. All parameters defined in
8.6.1 Layout inspection and functional testing Yes least once in a year. Entire product
customer drawings shall verified in
should cover in one-year cycle.
lay out inspection.
No appearance item in our
8.6.2 Appearance items NA
manufacturing scope
Verification and acceptance of conformity of externally provided Evidence of confirmation of purchase Receipt inspection records as per
8.6.4 Yes
products and Services products with the requirements. RMQM/OLQP & BOQP.
Compliance of Statutory and
8.6.4 Statutory and regulatory conformity Yes Complying with the requirements
regulatory requirements
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 12 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Defined in control plan & quality
Acceptance criteria shall be defined by
8.6.6 Acceptance criteria Yes plan. Verification record
the organization & monitored
maintained.
Record to be maintained for non-
In-House N.C register maintain,
8.7 Control of nonconforming outputs Yes conforming products right from
identified by tags & isolated area.
incoming to dispatch stage.
Customer approval for final products No final products will be dispatched
87.1.1 Customer authorization for concession Yes
deviation. under deviation.
8.7,1,3,
8.7,1,3,
System defined in procedure for
8.7.1.4, Control of suspect product/ Control of suspect product/ Control of
Control of non-conforming output
8.7.1.5, reworked product/ Control of repaired product/ Customer Yes System for control of suspect products
OP/QA/03. Control established as
8.7,1.6, notification/ Nonconforming product disposition
per documented procedure
8.7,1.7,
8.7.2
9 Performance evaluation
IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
KPI defined for each process,
monitored & action and made for
9.1 Monitoring, measurement, analysis and evaluation Yes Analysis of data & KPI monitoring achieving quality objectives.
Objectives included in business
plan.
SPC study for critical parameters as
9.1.1. Monitoring and measurement of manufacturing processes Yes per customer drawings. Process Critical parameters identified, SPC
capability study. study plan made & imparted
accordingly.
Are there any customer specified special characteristic? Yes As per drawings
appropriate statistical tools should
APQP & PPAP for new product
have identified & included as part of
9.1.1,2 identification of statistical tools development. SPC, MSA & other
the advanced product quality planning
statistical tools demonstrate
(or equivalent)
9,1.1.3 Application of statistical concepts Yes Awareness of statistical concepts Training imparted
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 13 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Customer satisfaction survey once
in a year. Customer satisfaction
monitoring through continual
evaluation of internal and external
9.1.2, Customer satisfaction survey, KPI for performance indicators to ensure
Customer satisfaction Yes
9.1.2.1 customer satisfaction compliance to the product and
process specifications and other
customer requirements. Internal
evaluation survey also be done
once in a year.
The organization should have analyzed
9.1.3 Analysis and evaluation and evaluate appropriate data and KPI monitoring & it’s action plan
information arising from monitoring

IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
Procedure made for Internal Audit,
9.2, Procedure for QMS audit in line with
OP/QMS/05. Internal audit
9.2.2., Internal Audit Yes IATF 16949:2016 & Internal audit as
conducted once in six months as
9.2.2.2 per procedure & defined frequency.
per defined frequency.
Manufacturing process audit in line Manufacturing audit plan made &
9,2,2,3 Manufacturing process audit Yes
with IATF requirements. performed.
Product audit – to include all products
9.2.2.4 Product audit Yes Product audit plan & performed.
at least one-year period.
Management review meeting
Evidence of Management review performed once in a year – MRM
9.3 Management review Yes
meeting circular covered all inputs
requirements of IATF 16949.
10 improvement Yes KAIZEN & Error proofing projects KAIZEN & continual improvement
10,2,3 Problem solving projects in various process
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 14 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
10.2.4 Error-proofing
Suppliers are responsible to become
familiar with the end customers
warranty policies, as these will be
cascaded down the supply
chain.When Chromewell receives a
warranty claims that involves
supplied product, it becomes the
responsibility of that Supplier to open
10,2.5 Warranty management systems yes No a corrective action to document the
investigation of the cause, testing
results, root cause identification and
corrective action taken.The Supplier
will be responsible for expenses
related to their product that
Chromewell may incur in addressing
the warranty claim. What about an
insurance requirement?
8 ‘D’ Analysis with proper root cause & 8 ‘D” analysis in customer approved
10.2.6 Customer complaints and field failure fest analysis Yes
CAPA formats implemented
KPI target & monitoring status.
Continual improvement in all relevant
10.3 Continual improvement Yes Action plan to achieving KPI defined
process & department
in QMS.
Other Specific Requirements
1 Is PPAP submission required? If yes, As per which level? Yes PPAP level 3 Submitted to customer, PSW signed
2 Is purchase Order acknowledgement required? Yes By mail Sent by mail, Order acceptance
3 Do process changes require customer’s approval? Yes Process change note format made
4 Are customer approval sub-contractor’s services to be utilized? No Self-Assessment & Supplier Audit
5 Is customer approval of subcontractor required? No Self-Assessment & Supplier Audit
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 15 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Cost Recovery Suppliers will be responsible for all
costs associated with Chromewell or
Chromewell’s customers receiving
defective material. Costs may include,
but are not limited to: 1. Sorting of
suspect material 2.Rework
3.Customer charges 4. Premium
freight 5.Production downtime
6.Scrap 7.Overtime 8.Travel and
6
associated costs All costs will be
debited from the suppliers account.
Upon notification of the intent to
debit, suppliers will have 10 days to
appeal the charges. If there is no
response from the supplier,
Chromewell will consider this lack of
response as acceptance of the
charges.
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 16 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Identification of Chromewell Owned Tooling The Supplier’s is responsible to
protect and safeguard from damage
all Chromewell owned tooling,
Fixtures, equipment and gauges. If
the property is found to be lost,
damaged or otherwise found to be
unsuitable for use the Supplier shall
immediately report this to
Chromewell buyer. All tooling and
equipment owned by Chromewell
shall be permanently marked so that
7 the
ownership of each item is visible and
can readily be determined. The
Supplier must have documented
process and schedules for Preventive
Maintenance. The maintenance
schedule must include all A
Chromewell or Chromewell
customers owned equipment and
tooling. Supplier is responsible for
identifying and stocking critical spare
parts
IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
Are customer supplied material/ tools/ returnable packages to be Yes List is made for customer supplied
6
incorporated in to supplies tools
Are there any additional identification requirements (regarding Yes Tags & PDIR Implemented
7
inspection status)
Are there any specific traceability requirements? Yes Date & Shift to be maintained Maintaining through date calendar
8
in moulds
9 Are preliminary process capability (PpK) requirements specified? No As per AIAG PPAP submitted
10 Are ongoing process capability requirements specified? No As per AIAG PPAP submitted
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 17 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Are review & approval of corrective action plan required, when Yes Corrective action required Implemented
11
ongoing CPK does not meet the requirement
Is statistical verification of job set up required? When ongoing CPK No
12
does not meet the requirement
13 Approval & acceptance criteria for variable data No As per AIAG PPAP submitted
14 Is there any specified frequency for Layout inspection Yes Once in a year Plan made & implemented
Is submission of quality reports required during regular dispatches Yes PDIR Submitted with every lots
15
with any specific format
16 Is technical data pertaining to measurement system to be provided? No As per AIAG PPAP submitted
Are any other analytical methods & acceptance criteria to be used No As per AIAG PPAP submitted
17
for MSA
Is it required to report for concession for proposed use or repair of Yes Deviation approved by customer Deviation format made &
18
the nonconforming product? incorporated in QMS
Are any specific methods of handling customer complaints to be Yes 8 ‘D’ Report Implemented
19
followed?
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 18 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
Are any specific packing & labels requirement to be followed Yes The Supplier must submit packing Implemented
signoff for each part supplying to
Chromewell.
Handling, Storage, Packaging,
Preservation will be designed to
ensure that the integrity of the
product is maintained throughout the
supply chain.
Returnable containers are the
preferred packaging method if total
cost is justified. The containers are to
be controlled and returned to the
Supplier for reuse. “Returnable”
pertains to Supplier owned or
Chromewell owned containers such
as plastic or metal bins, or loose
components. Note: Cleanliness and
maintenance are a requirement to
ensure no part damage in transit.
All returnable containers must be pre-
20 approved by Chromewell. Packaging
proposals by the Supplier must be
submitted to Chromewell Purchasing
for approval and be signed-off by
Chromewell prior to implementation.
All products shipped to Chromewell
shall be clean and free from
contamination and be packed/
supplied as per part’s requirement.
Each part must have a tag. The tag
should include part number, revision
level, date parts were produced,
supplier name, Quantity and
Challan/Invoice No. Tag must be
understandable.
It is the Suppliers responsibility to
Format No.: QF/MKT/06
METAL TRIM Customer Specific Requirements Page 19 of 19
Rev. No./ Dt.: 00 / 01.04.2021
Customer:
21 Is customer transportation mode, routing, container specified? No
Is computerized system for receipt of customer planning Yes Schedule by mail
22
information & shipment schedules required?
IATF
Review Comments/ Defaults if not
Clause Quality System Requirements Yes No Details
specified
No.
Is ASN (Advance Shipment Notification) through computerized Yes Through customer portal Implemented
23
system required?
Does requirement for protection of products include delivery to Yes As per purchase order
24
destination?
Is equivalent of quality records required? If required, what record & No
25
what period?
Record retention period for: Yes Till parts exists Mentioned in record retention
a) PPAP records documents

b) Tooling records
c) Customers PO amendments
d) Quality performance report
26 Any statutory & regulatory requirements applicable Yes ARAI Tested
Specific Training required to our personnel performing, Yes As per IATF
27
Special task i.e. Internal Audit, Inspection etc.
28 Any other requirements? Not specific
Customer Representative – Sign & Seal Organization CFT Review Remarks:

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