Professional Documents
Culture Documents
Project Report
On
“MAJOR LAB (FUNCTIONAL AREA 1) M-317”
Submitted in partial fulfillment of the requirements for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION
Specialization in Finance
Submitted to Submitted by
DR. RUCHI SHARMA (ARNAV PUROHIT)
(Assistant prof.) (21MAIXX609)
Department of Management
Arya Institute of Engineering & Technology
(2021-2023)
Candidate’s Declaration
I hereby declare that the work, which is being presented in( Major lab functional area 1) M-317 in
partial fulfillment for the award of Degree of “Master Of Business Administration” in Department
Arya Institute of Engineering & Technology, is a record of my own investigations carried under the
(Signature of Candidate)
ARNAV PUROHIT
21MAIXX609
Acknowledgement
I wish to express my deep sense of gratitude to my Project Coordinator Dr. Ruchi Sharma,
Jaipur for guiding me from the inception till the completion of the Project. I sincerely
I would like to first of all express my thanks to Dr. Arvind Agarwal, Chairman,Arya Group of
colleges and Dr. Pooja Agarwal, President, Arya Group of Colleges for providing me such a
I also like to express my thanks to all supporting faculty members who have beena constant
Also my warm thanks to Arya Institute of Engineering and Technology, who provided me this
opportunity to carryout, this prestigious Degree and enhance my learning in various management
fields.
Arnav Purohit
21MAIXX609
CHAPTER 1
Ans.
eCommerce site and online payment acceptance is a must to have for any
business.
Customers are happy with browsing and shopping at any time from anywhere
with just a few clicks and along with this rise of online shopping and
COVID and the limitation it has imposed on people who made online payments
the need of time. Many businesses are now offering their products and services
online.
However, if you are a business and want to accept e payments, you have to
work on your electronic payment system to provide better and secure service for
your customers.
What is an e-payment system?
They are also known as online payment systems. Normally e-payment is done
via debit, credit cards, direct bank deposits, and e-checks, other alternative e-
the funds over the internet from one bank account to another.
Card payments – Card payments are done via cards e.g. credit cards, debit
cards, smart cards, stored valued cards, etc. In this mode, an electronic payment
Credit/ Debit card – An e payment method where the card is required for
Stored value card – These types of cards have some amount of money stored
beforehand and are needed to make funds transfer. These are prepaid cards like
Direct debit – Direct debit transfers funds from a customer’s account with the
E-cash – It is a form where the money is stored in the customer’s device which
within accounts.
kept evolving with it (are still evolving..) These innovative alternate e-payment
transaction.
It is a virtual wallet, in the form of an app that sits on a mobile device. Mobile
The user-friendly nature of mobile wallets makes them easier to use. It offers a
QR code stands for ‘Quick Response’ code, a code that contains a pixel pattern
Each part of the code contains information. This information can be merchant’s
details, transaction details, etc. To make payments, one has to scan the QR code
some time. These payments are done using RFID and NFC technology.
The customer needs to tap or hover the payment device or a card near the
parts of the body, e.g. fingerprint scanning, eye scanning, facial recognition, etc.
These payments are replacing the need to enter the PIN for making transactions
Payments are done via Wearable devices – Wearable devices are rapidly
These devices are connected to the customer’s bank account and are used to
a revolution all around the world, AI-based solutions are becoming more
popular.
The merchant
Payment Processor
Payment Gateway
information like card number, CVV, personal details, expiration date, PIN, etc.
transaction.
Lyra Payment Gateway For Seamless Payment Processing Experience
01/09/2020
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On the contrary, if there is any problem with any of the authentication checks,
the customer’s bank gets transferred into the merchant’s account by the online
People are almost comfortable with online shopping and e-payments. With this
E-payments are making shopping and banking more convenient. They are
It’s easy to integrate online payment solutions with businesses as many payment
Online payment solutions come with security and risk and anti-fraud tools
making them reliable and secure not only for customers but also for merchants.
You need to find out what your target customers are preferring and accordingly
you need to provide the most convenient and relevant online payment solutions.
Dealing with confidential payment card data, security and compliance is the
just as digitalisation has enabled eCommerce sales to thrive, so too have online
fact, online payment fraud globally is expected to hit $48 billion by 2023, which
makes the payment security that payment gateways provide all the more
important.
Investing in robust risk management solutions that can help detect and deter
online fraudulent transactions is key and having the right payment gateway on
your side is a great start. Below we list some of the security measures payment
gateways use to help you choose the right one for your eCommerce business.
developed to safeguard credit and debit card transactions while preventing the
effectively prevent fraud (watch the video below and stay in the loop about all
Tokenisation
Tokenisation is another way that payment gateways protect users’ payment card
details. During the payment process, the sensitive bank card details are replaced
intercept your data before it reaches the secure decryption endpoint, they'll only
Tokenisation allows consumers to only input their card details once, so there's
no need to re-enter the same details for future transactions. Using this
technology helps merchants achieve smoother and safer payment experiences
for their customers, as after the first transaction, they have one less step to take
3D Secure authentication
additional two-factor verification step with the card issuer to verify the payment
across different devices. Visa and Mastercard announced that they would
should be noted that card schemes will mandate the upgrade to 3DS2 for
However, a merchant account should not be confused with the business bank
account that merchants use for everyday expenditures. Merchant accounts serve
as an indicator that the merchant is the owner of the payment data transferred to
the bank as well as the recipient of the funds from the online payments.
The payment gateway (or the entity that sets up the merchant account for you)
deposits the funds from a customer's payments in the merchant account. This
makes merchant accounts necessary from when customers submit their card
details, and the acquirer transfers the funds onto the business account to when
payment gateway collects them in your merchant account and combines them
gateway
that your business charges customers in more than one currency (e.g., in British
currency pricing (MCP) for their website and achieve a smooth global
expansion. This is because MCP enables businesses to price and charge for
can:
Boost customer trust and conversions – Survey from The Payers reveals
that over seven in ten (73%) of cross-border buyers feel more comfortable
buying from a brand that includes their familiar local currency on pricing.
Accepting payments in several currencies can help boost your sales volumes
and profitability, achieving this via a single payment gateway integration under
your target consumers gives you a strategic advantage over your competitors
who do not.
Payment gateways may sound complex, but they don’t have to be when you
partner with a trusted and experienced payment service provider and acquirer.
emerchantpay you can be sure that you provide a streamlined and engaging
payment experience for your customers. Besides our PCI Level 1 compliance
year on year, we also take pride in our one-stop-shop approach. Through this,
Ready to boost your profit margins with our robust payment solutions? Talk to
Before we delve deeper into what a payment gateway is, let's identify the key
your website, there are various key players involved in the payment process (If
you want to find out more about the different entities taking part in the
The merchant – the online business that accepts card payments, operates in any
vertical (e.g., travel, retail, eCommerce, gaming, forex, etc.) and delivers digital
The customer (also known as the cardholder) – the individual who accesses the
goods and services that the merchant is selling and initiates the transaction.
The issuing bank, or the issuer – the bank, financial institution, company, or
credit union that issues or helps issue payment cards to customers on behalf of
The acquiring bank, or the acquirer – the financial institution that processes card
of its main roles is to securely route the card payment data onto the card
securely transfer payment data between the various parties involved in the
involved, the payment gateway sends back the relevant message to the
merchant.
Card schemes – the entities that enable payments between merchants and card
issuers. Some major international credit card schemes include Mastercard, Visa,
and transmits card information from the customer to the acquirer. It then shares
words, the payment gateway works as the middleman between a customer and
the merchant. By acting as an interface between a merchant’s website and their
acquirer, an online payment gateway can simplify how merchants process card
payments.
it from the merchant to the acquirer and then the issuer using data encryption.
The gateway follows several strict procedures for securing data that are defined
by the PCI-DSS compliance standard, which also includes annual audits and
merchants, let’s analyse how it works throughout the payment journey. This
also includes the steps taken during payment card processing – i.e.,
When the customer selects the products/services they want to purchase, they
gateway offers tailored options for your payment page that match your business
needs. (Learn all you need to know about the different integration options in our
including the cardholder’s name, card number, card expiration date and card
verification value (CVV) number. This information is securely passed onto the
The payment gateway encrypts the card details and performs fraud checks
The acquirer securely sends the information to the card schemes which carry out
another layer of fraud checks, and the schemes transmit the payment data to the
ensures the cardholder has adequate funds for the purchase and/or that the bank
The acquirer sends the approval or decline message back to the payment
gateway which then transmits the message to the merchant. Based on the
message, the merchant may either display a payment confirmation page or ask
Card capture requests – once the authorisation is completed, the merchant can
“capture” the amount for the purchase from the buyer to the merchant account.
The customer will not be billed until the capture has occurred, but the funds are
reserved, and their card limit is reduced.
amount from the issuing bank and puts the funds ‘on hold’ into the merchant
account (more on the merchant account below). When the actual settlement will
happen depends on the agreement the merchant has with their payment service
provider.
Both merchants and customers benefit from a payment gateway, although most
of its activity happens behind the scenes of the payment process. All the steps
merchant's mobile application or website with the bank. When you make
gateway then verifies the details from the bank and the amount gets
There are various payment gateways in India that allow customers to make
Bill Desk
PayU
CCAvenue
Instamojo
Direcpay
JusPay
Atom Paynetz
ePaisa
Airpay
Emvantage
Transecute
Zaakpay
Razorpay
Cashfree Payments
accepts over 120 payment modes including debit cards, credit cards, Paytm, net
banking (65+ banks), EMI options, and UPI. In addition to this, Cashfree
Bill Desk
Bill Desk is a popular payment gateway that allows people to pay and receive
all their bills at one place. A lot of Indian banks are connected with Bill Desk to
make the payment process simple, quick and safe. Using Bill Desk, customers
can decide how and when to make payments and they can also set payment
reminders or alerts.
PayU
PayU is one of the top payment gateways in India, which supports 150+ modes
of payment including UPI, net banking, debit and credit cards, and static and
and BNPL, Native OTP, and Pay with Rewards for loyalty programs. It
simplifies the process of managing payments for businesses through its user-
payment options. It supports six credit cards, namely, JCB, MasterCard, Visa,
American Express, Diners Club and eZeClick. CC Avenues payment page can
Dirham, Pound Sterling, Hong Kong Dollar, Qatari Riyal, Bahraini Dinar, Baht,
Sri Lankan Rupee, Malaysian Ringgit, Taka, New Zealand Dollar, Canadian
Dollar, Nepalese Rupee, Australian Dollar, Omani Rial, Swiss Franc, Kuwaiti
Instamojo is one of the best payment gateways for purchase of digital files,
tickets, services, goods, music, videos, etc. The payment process is quick and
secured with bank level security. Merchants can use this payment gateway to
gateways also allows merchants to collect their payments via SMS, Email and
instamojo username.
debit cards. Using Direcpay merchants can accept mobile payments and
payments made via net banking as well. It is a solution for merchants and
companies who deal with ecommerce and online transactions. Payments using
Direcpay can be made using different types of foreign currencies. This payment
JusPay
This secure payment gateway is popular for offering the express checkout
feature and Secure 1-Click experience for Mobile Payments. It auto processes
OTP from SMS and optimizes network efficiently to reduce the loading time of
a page.
JCB, American Express, Discover and Diners. It offers revenue boosters such as
Promotion and Discount Engine, Multi Bank EMI, express payments, etc., to
merchants.
ePaisa
ePaisa is a Point of Sale Android App that empowers business owners with the
simplest and smartest tools for accepting all forms of payment, managing
Airpay
This payment gateway allows merchants and businesses to accept debit or credit
card payments on website, wapsite and mobile apps in a secure and hassle free
manner.
Emvantage
payments using multiple payment modes such as credit cards, debit cards,
Transecute
Using this payment gateway, merchants can accept online payments from their
customers. People can pay using their Visa or MasterCard credit cards. The
provide extremely secure platforms for people to make their payments online
Zaakpay is another popular payment gateway that supports all international and
Indian MasterCard credit cards, Visa credit cards, Discover, and Diners credit
cards. It is a secure gateway and the payments on this portal can be made using
a few clicks.
Razorpay was founded in 2014 and is one of the top payment gateway in India.
The Bangalore-based emerging fintech company has received more than $200
2020 with over a $1 billion valuation. The payment gateway allows you to
accept payment via various types of methods such as credit/debit card, net
banking, UPI, and popular wallets that include JioMoney, FreeCharge, Airtel
Money, etc.
Find a CAR
What is Airpay?
Airpay is a payment gateway platform and this helps in global ecommerce and
retail. This is an all-inclusive payment app and this provider works towards
Paytm over PayPal. Both allow you to accept INR payments. While PayPal
As of December, 2022, UPI is available in India, Bhutan, Nepal, UAE and the
UK. Soon, UPI can also be accessed in the European Union, Singapore and
The Reserve Bank of India (RBI) regulates the payment gateways in India. RBI
sets the policy for all the online payment gateways in India and decides the fund
Yes, multiple websites can use a single gateway. This helps to forecast market
movement, manage proceeds, and compare more easily by managing all internal
Yes, ePaise support mobile devices such as iPhone, Android devices, and even
iPads.
Yes, if you have more than one bank account, you can create an UPI ID for each
my refund?
The refund gets initiated by the merchant once you have canceled a transaction.
The refund is generally credited to the bank account within 5-7 days from the
date of refund. In case, refund not credited contact the merchant customer care
for details.
What is the maximum amount allowed on the payment page for each
transaction?
A customer can make a maximum payment of Rs.5 lakh for each transaction
and the transaction limit can be raised by making a request with Razorpay
support.
Q. 2. Study and document different lines of credit offered
by the banks to retail customers in India.
ANS.
Different Types of Bank Loans in India
Loans can be utilised for various things in today’s world. It can be used for
funding a start-up to buying appliances for your newly purchased house. Let us
talk about the different types of loans available in the market and their specific
Personal Loans:
Most banks offer personal loans to their customers and the money can be used
for any expense like paying a bill or purchasing a new television. Generally,
these loans are unsecured loans. The lender or the bank needs certain documents
like proof of assets, proof on income, etc. before approving the personal loan
amount. The borrower must have enough assets or income to repay the loan. In
gets to know about the denial or approval of the loan within a couple of days.
You must remember that the rate of interest associated with these loans can be
on the higher side. The tenure of these loans is not that long. So, if you borrow a
big amount, it can be difficult for you to repay without planning your finances
properly.
Credit Card Loans:
When you are using a credit card, you must understand that you will have to
repay for all the purchases you make at the end of the billing cycle. Credit cards
are accepted almost everywhere, even when you are travelling abroad. As it is
one of the most convenient ways to pay for the things you buy, it has become a
In order to apply and avail a credit card, all you need to do is fill out a simple
application form provided by the card issuer. You can also choose to apply for a
credit card online. These plastic cards come with great rewards and benefits. It’s
the loan where you need to repay on time but you are also handsomely rewarded
Obviously, there are pitfalls associated with this type of loan. You must
understand that there is a high amount of interest on the amounts you borrow on
your credit card. If you do not pay your credit card bills on time, the interests
will keep piling and might be difficult for you to manage your finances with the
rising outstanding balance. But if you use a credit card wisely and clear all your
debts on time, it can definitely prove to your best friend in your pocket.
Home Loans:
When you wish to purchase a house, applying for a home loan can help you to a
great extent. It provides you the financial support and helps you buy the house
for yourself and your loved ones. These loan generally come with longer
tenures (20 years to 30 years). The rates offered by some of the top banks in
India with their home loans start at 8.30%. Your credit score is checked before
the loan request is approved by the lender. If you have a good credit score, there
is a fair chance that you will be able to enjoy lower rates of interest with your
home loan.
Home loans are primarily taken for buying new homes. However, these loan can
Car Loans:
Buying a car can definitely instil a great sense of joy and happiness in you. A
car will remain as your asset and it is going to be one of the biggest investments
that you make. A car loan helps you to pave the path between your dream of
owning a car and actually buying your car. Since credit reports are crucial for
judging your eligibility towards any loan, it is good to have a high credit score
when you apply for a car loan. The loan application will get approved easily and
you might get a lower rate of interest associated with the loan.
Car loans are secured loans. If you fail to pay your instalments, the lender will
ride or a busy road in a city – bikes and scooters help you to commute
conveniently. A two-wheeler loan is easy to apply for. This amount you borrow
under this loan type helps you to purchase a two-wheeler. But if you do not pay
the instalments on time and clear your debt, the insurer will take your two-
Small Business Loans are loans that are provided to small scale and medium
scale businesses to meet various business requirements. These loans can be used
for a variety of purposes that help in growing the business. Some of these could
The eligibility criteria for small business loans varies from lender to lender, but
the common ones are the age of the business owner, the number of years the
business has been operational, income tax returns, and statement of the previous
Payday loans are also called salary loans. These are unsecured short-term loans
that require the customer to be employed with a steady income. They usually
have high interest rates. This is based on the applicant’s credit profile, age, and
income.
Cash Advances:
These loans are offered by credit card issuers and allow credit card users to
withdraw cash from an ATM machine using the credit card. The amount of cash
that can be withdrawn from a credit card in this way will depend on the credit
limit available. The cash has to be paid back with interest, which is usually
calculated from the day the cash has been withdrawn. There are also other fees
associated with a cash advance, such as cash advance fees and ATM or bank
fees.
Home innovation loans are offered by most lenders. These can be availed to
what you can do with a home renovation loan. You can use it to buy products or
pay for services. For example, you can use it to pay for the services of a
contractor, architect, or interior decorator. You can also use it to buy furniture,
air conditioner, etc. It can be used for painting, carpentry, or masonry work as
well.
Agriculture Loan:
Agriculture loans are loans that are provided to farmers to meet the expenses of
term or long term. They can be used for raising working capital for crop
Gold Loan:
A gold loan can be used to raise cash to meet emergency or planned financial
agricultural expenses, etc. The loan against gold is a secured loan where gold is
the per gram market value of gold on the day that the gold has been pledged.
Any other metals, gems, or stones that are in the jewelry will not be calculated
Loan against credit card is like a personal loan that is taken against your credit
card. These are usually pre-approved loans that do not require any additional
documentation. Depending on the lender, this can be converted into a personal
loan that is interest free within a certain period of time. After that, it will attract
Education Loan:
towards school or college. Depending on the lender, it will cover the basic fees
of the course, the exam fees, accommodation fees, and other miscellaneous
charges. The student is the borrower with any other close relative being the co-
courses which are either part time or full time. They cover vocational courses as
Consumer durable loans are loans that are availed to finance the purchase of
Depending on the lender, they can be used to buy anything from mobile phones
to television sets. Loan amounts range from Rs.5,000 to Rs.5 lakh. There is no
well.
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If your insurance scheme is eligible for a loan, you can avail the loan amount
from your insurer. You may also use the investment for insurance as collateral.
insurance policy. After 3 years into the scheme, you can apply for a loan against
insurance.
Loan Against Fixed Deposits:
This is a type of loan where your fixed deposit is the collateral. For example, if
you have a fixed deposit of Rs.10 lakh in the bank, you can avail a loan of up to
Rs.8 lakh. However, the rate of interest associated with this kind of a loan is
Certain lenders provide loan against your mutual fund value and share value.
However, you will not be able to borrow huge amounts under this type of loans.
used as collateral or security for the loan. For example, you can use your house,
gold, etc., to avail a loan amount that corresponds to the asset’s value. In the
case of a secured loan, the bank or financial institution that is dispensing the
loan will hold on to the ownership deed of the asset until the loan is paid off.
Car loan
What is an Unsecured Loan?
Unsecured loans, like the name suggests, is a loan that is not secured by a
collateral such as land, gold, etc. These loans are comparatively riskier to a
lender and therefore associated with a high interest rate. When a lender releases
Credit cards
Personal loans
Student loans
Unsecured loan)
The most important difference between a secured and unsecured loan is the
collateral required to attain the loan. A secured loan requires you to provide
the lender with an asset that will be used as a collateral for the loan. Whereas
Another key difference between a secured and unsecured loan is the rate of
interest. Secured loans usually have a lower rate of interest when compared to
an unsecured loan. This is because unsecured loans are considered to be risker
Secured loans are easier to obtain while unsecured loans are harder to obtain,
Secured loans are easier to obtain for the mere fact that they are less risky for a
lender to give out, while unsecured loans are comparatively harder to obtain.
Apart from being easier to obtain, the contract on a secured loan is usually more
favourable for a borrower than an unsecured loan. Often times, the repayment
periods are a lot longer, the interest rates are lesser, and borrowing limits are
higher. All these factors imply that opting for a secured loan is more beneficial
for a borrower.
Ever lenders prefer secured loans over unsecured loans as they are less risker to
secured loan, there is a degree of certitude in the mind of the lender. The lender
is assured to get back the money loaned out, and even if he doesn’t the asset can
Due to the lower risk to the lender, you would be able to ask for higher sums
loans with longer repayment periods and lower interest rates. Due to the
Car loan, home loan, and loan against property are some examples of secured
loans.
Student loans, personal loans, and credit cards are some of the examples of
unsecured loans.
The collateral needed to obtain a loan is the key distinction between a secured
and an unsecured loan. When applying for a secured loan, you must deliver an
item that will serve as collateral for the loan. As opposed to secured loans,
Unsecured loans are loans that are not backed by a valuable asset, such as gold
or real estate. These loans carry a higher interest rate since they pose a greater
risk to the lender. When a lender approves an unsecured loan, he does so after
examining your finances and determining whether you have the ability to pay
The personal property listed as collateral for the loan is in jeopardy. If you run
into financial trouble and are unable to pay back the loan, the lender may seize
your property. Usually, the borrowed funds can only be used to buy a
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gravity and motion, economist Benjamin Graham, best known for his book The
as the father of value investing, The Intelligent Investor: The Definitive Book
on Value Investing is considered one of the most important books on the topic.
One of Graham's key contributions was to point out the irrationality and group-
think that was often rampant in the stock market. Thus, according to Graham,
investors should always aim to profit from the whims of the stock market,
rather than participate in it. His principles of investing safely and successfully
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related to value investing from The Intelligent Investor, and how Graham's
when the market price of a stock is less than its intrinsic value.