Professional Documents
Culture Documents
HELP DESK:
800-403-9027 - Option #2
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Sign In Page
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On this screen you
will find:
• Combos in Yellow
• Drink in Red
• All Entrées (icon
description on the
next page)
• All side items in
Purple
• Extras in Red
• Regular & Small
Entrees in blue
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Entrée Icons
Burrito Bowl
Quesorito Nachos
Tacos Salad
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Tacos
• Select the protein of the taco the
guest has ordered
• When you select Combo this will
combo the taco meal
• Select the type of combo the guest
has ordered (chips & salsa, chips &
queso etc.)
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Sides & Extras
Sides & Extras are located on the Main Order Screen right
beside the entrees
• Sides - These buttons are used if a customer orders a side of
chips & salsa or chips & queso, etc. by themselves. These
buttons are not used if a guest wants a Combo. If guest orders
a combo, the combo buttons are found in yellow on the main
screen under the heading “Combos” (as shown to the right).
• Extras: It is critical that we capture any Extras the guest may
have ordered as there are some extras that we charge for and
we need to ensure we capture payment for those items.
Splits
If a guest orders an entrée that has two kinds of meats, for example chicken and pork,
we use the “Split” entrée button located in blue on the right hand side of the screen.
• Select the correct entrée
• You will be prompted to select the type of proteins the guest has ordered
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Promotions & Discounts
Retail
Retail Items are
located by selecting
the “Retail” button on
the right hand side of
the screen.
• When selecting a
salsa you will
prompted to choose a
salsa choice.
• Chips and Fiesta
Packs are located on
the same screen.
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Beverages
Tender
Quick Tender keys are located on the left hand side of the main screen.
These buttons make it easy to take payment from the same screen where the
order was entered.
• The top button is for “Exact Cash”. In the example to the left the amount
of the check is $62.22. If you select this button it is assumed the guest gave
you exact cash of $62.22.
• The next button “Cash” opens up to a key pad to type in the amount of
cash the guest gave you.
• The third button down is a “Round Up” button. In the example to the left
the order total was $62.22 so the round up button is $63.00.
• There are $5, $10, $20 buttons. These are “Quick Cash Tender” buttons.
You can use these if the guest gives you a $5, $10 or $20 bill. Or, you can use
the cash button and type in the amount the guest has given you.
• Credit: does not have be selected for a credit card transaction, you can
swipe anytime during the transaction.
• There is also a quick tender for gift cards. You can go ahead and just swipe
the card.
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MISC Buttons on Home Page
• Remove Item: Removes the • Break Combo: Breaks the combo. Use this button
last item, or the highlighted if you accidently rang the wrong combo or if you
Items don’t what that entrée to be a combo. If you want
• Cancel: Cancels out the entire to delete the combo from the order you will need
to highlight the combo and click “remove item”.
order
• Make Combo: Will make an item a combo
• Key Pad: Opens a Key pad • Close Order: Closes any $0.00 order
• Memo: Makes a memo on the • Modify Item: If an order has a modifier, this will
check allow to modify the modifiers.
• Open Food: Open food item • Print Last Receipt: To reprint the check that was
last cashed out.
• Send: Saves check
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Cashier Practice Ringing Exercises
Ask your trainer or Manager to log you in as a training employee so that you can practice ringing
in the following orders.
While the register is in training mode the Gift Card, Credit Card Program will not
function. Make sure to remind your Trainer/Manager to clock out of Training
employee when you have completed the Practice Ringing Exercises.
Sm. Chicken Bowl 2 Taco Combo Reg. Chicken Bowl Veggie Taco Salad
Combo Salsa (Both Ground Add Veggies Bottled Water
Beef)
Bottled Water Lg. Drink $10 Cash
$20 Cash
$20 Cash $20 CASH
Shrimp Nachos Reg. Shrimp Pizza Sm. Steak Burrito Kids Meal Quesadilla with a
Extra Shrimp Combo Queso 2oz. Queso
Reg. Drink Credit Card
$20 CASH Combo Guac Sub Large Drink
$35.67 Cash $47.87 Cash
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CATERING
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entered after you hit “OK”
• Select the Type of Bar the client has ordered
• Boxed Lunches are rung in the same way. Select the number of boxed lunches
using the Keypad and then select either the burrito boxed lunch or the salad
boxed lunch.
Ringing Extras
The modifier buttons on the home page of the Catering screen can be used to modify a
Catering Bar. For example, if a client orders a Taco Bar for 20 people, the POS is smart
enough to know which items come with a Taco Bar. If a client wants to add something to
the Bar, for example “Red Onions” then click on the “Red Onions” button. It really isn’t
necessary to modify orders in the computer since we work off of prep sheets to produce
the orders. However, for items that are an additional charge such as Steak, Shrimp,
Queso, Drinks and Poquitos, it is necessary to ring in these items.
• Queso -
Queso is rung in
per person
(2oz/pp). Type
in the quantity
and then click
the “Queso”
button.
• Shrimp &
Steak – If a
client wants to
substitute
Steak/Shrimp
with one of their
bars in lieu of
Chicken or
Ground Beef,
ring in the
number of
people the order
is for and then
click on the
“Steak” or
“Shrimp” button, depending on which one the client wants.
• Poquitos – Poquitos are sold by the dozen. Ring in the quantity of
dozen(s) the client ordered and then click on the “Dozen Poquitos”
button.
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Catering Beverages can be
found on the top of the
screen.
• Our offerings are Gallons
of Tea, Sweet Tea and
Lemonade.
• To ring in a Catering
Beverage, select the
quantity of Gallons using
the keypad and then select
the type of beverage.
• Other beverage options
from our Dine-In menu can
be found under the
Beverage screen.
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If this order will be delivered and you are adding a Delivery Fee to the order:
• Click on “Operations”
• Select “Add Surcharge”
(*Ask a Manager to see how Delivery Fees are calculated in your location)
• Click “Catering Surcharge”
• Enter Amount
• Click “OK”
• This amount will then be added to the check and appear as a “Catering
Charge”.
*It is important not to close out the check at this time – you are just storing the order.
For example, if the client will be paying for the order by House Account and you select
that option now, it will close out the check. By doing so, you won’t have the ability later
to add a tip to the check if a tip is given.
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• If you are authorizing a client’s credit card and you get a message saying the card
is “Invalid” this means the credit card number is invalid/the credit card number
doesn’t exist/or the credit card number has been entered incorrectly. A call
would need to be placed to the client to ensure we have their credit card number
correct.
• If you are authorizing a client’s credit card and you get a message saying
“Declined” this means there aren’t enough funds on the card for the amount of
the purchase. In this case a call would need to be placed to the client asking if
there is another card they would like to use.
To ring in an order that will be paid for by credit card, ring in the order and the delivery
fee (if there is one). Once the order is rung in:
• Click on the “Credit Auth” button in the upper left hand side of the screen
• Credit Card box displays on screen
• Type in the CC number
• Click on “Next”
• Type in the Expiration Date
• Click “Done”
• A name is not needed for the card
• Two CC receipts will print one for the merchant one for the client
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Open Checks
Upon returning to the restaurant from a delivery or at the time designated to close out
catering checks for the day, take all invoices and signed credit card receipts to the POS.
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Manager Functions
On the lower right hand corner of the home page click on “Manager Ops”. This will
bring you to the Functions and Reporting page shown below.
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Credit Card Refund
1. Select “Manager Ops” in blue in the lower left hand side of the screen
2. Select “Re-Open/Print Closed”
3. Touch order to reopen. Order appears on the screen.
4. Select “Reopen Order”
5. Order is activated on the screen
6. Select “CC Payment” (Highlighted)
7. Select “Remove Item”
a. This will VOID the CC payment
b. A Void Chit will print, Give to Guest as proof of return payment/ Keep one
for you records
8. Modify the Guest check as needed, Manager card will be needed if items are removed
9. You will need the guests CC to close the check again
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Closing out a Cash Drawer
In order to close
out a cash
drawer all open
checks must be
closed out. *If
you haven’t
closed all open
checks a box will
pop up that says
“You cannot
checkout the
only open till
while there are
open orders. You
must close all orders before checking out.” If you have an open check(s) you must go in
and close them. Refer to “Closing Open Checks” below.
The first step in cashing out a drawer is to give the employee
the cash drawer to count. You can open the drawer by clicking
“No Sale”. Let the employee count the drawer using the
Cashier Audit Sheet. Once the employee has finished counting
their drawer and you have verified the funds go back to the
POS.
Click on “Checkout”
You will be asked if you want to check out. Click “Yes”
A box will pop up (as shown to the right) that asks you to
“Enter Declared Cash” – including the bank
amount. Just to clarify, this means entering in
the TOTAL amount that is in the drawer.
IF the variance of the amount you entered of
the drawer is +/- $2 or more the box to the
right will pop up asking you to recount your
cash and try again.
Once you have recounted and if the amount is
still the same and continues to be +/-$2 the
manager needs to go to “Manager Ops” in
the lower left hand corner of the screen.
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Click on “Manage Drawers”
Any open drawers will appear on the screen
Highlight the drawer you wish to close
Click on “Checkout” on the bottom of the screen
You will be asked again to enter your declared cash including the
start till amount
Enter the amount and click “OK” and then click “Done” on the
bottom of the page
Managers can also see how much money is in each drawer from
this screen
Paid Outs
Paid Ins
To complete a Paid In:
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Refunds
Start
order as
normal
Ring in
items that
need to be
refunded
Go to
Operations
screen
Select
Refund
button on
bottom
lower left
Cash out
to the
appropriate
tender
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Refunds (Same Day)
Same Day: This process is BEFORE the credit cards have batched and settled.
1. Manger OPS Screen
2. Select “Re-Open/Print Closed Checks”
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a. You will see once the order has been selected that a check preview will
display on the right
5. Reopen order
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9. Now we can tender to another form of payment or order can be CLOSED
a. If a new form of payment is selected check will close as normal
b. If order is going to be closed, highlight the items on the check and select
“Remove Item”
10. Select Items and select “Remove Item”
11. Select Reason why the order is being closed
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a. This tells us that the check voided
14. Receipt prompt will display; it would be a good idea to print a receipt for your
records
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Refunds (Previous Day)
Same Previous day: In order for guest to get a refund, they will need the CC and the
Receipt.
*** If guest does not
have the receipt,
manager will need to
look up the check in the
portal ***
1. Start an order as
normal
a. Re-Order the guests
order
b. Go To “Operations”
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3. Manager Pin Required
4. A refund reason is required
a. This will put the WS into “Refund” Mode
b. You will be able to tell as the check review will say “Refund”
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5. Check review will now show “Refund” and the items will have a negative value.
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8. Pick the correct tender to close the order
a. The CC needs to be present to swipe
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Adjusting Tips (Same Day)
1. Select “Adjusting Tips”
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3. After the check has been selected
4. Enter amount of Tip on the right within the Number pad
5. You can confirm the Tip amount on the top of the Number pad
6. Select “OK” when finished
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7. You will see tip amount in highlighted check under the TIP column
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Reporting
By going to Manager Ops you can access all of the reports on one screen. Below under
Reporting you will see all of the reports available. You can view the information right on
the screen.
Sales Report:
This report will show you sales by day part (5AM to 11AM) (11AM to 5PM) (5PM
to 9PM) (9PM to Close – for those who close after 9PM). It also gives you a total
for the day thus far.
By clicking on “Sales” on the bottom of the page sales by type is broken out by day
part as well. This report is great to see which items sell the best at different day
parts.
By clicking “Employees” on the bottom of the page you can see sales for each
employee for each day part.
By clicking “Payments” on the bottom of the page you can see payments types by
day part.
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By clicking “Discounts” on the bottom of the page you can see discount types by
day part.
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End of Day Procedures
1. Ensure that all checks are closed
a. No checks are visible in the lane
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Brink POS Front of House
Manager Quick Reference Guide
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Brink POS Front of House
Manager Quick Reference Guide Reports
Hourly Sales Sales Daily Sales Summary
1. Select Functions
2. Select Manager Functions. 1. Select Functions. 1. Select Functions.
3. Select Hourly Sales report. 2. Select Manager Functions. 2. Select Manager Functions.
4. Report shows entire sales for 3. Select Sales report. 3. Select Sales Summary report.
day broken down by hour. 4. Report shows sales, including 4. Report shows sales, including
5. Select Summary to see all taxes, voids, refund, discounts, taxes, voids, refund, discounts,
hours. etc. credit card sales, etc.
6. Select Sales to see sales up to 5. Select Summary to see a 5. Click on Page Up or Page
current time. general summary of the day’s Down to scroll through report.
7. Click on Page Up or Page sales. 6. Select Print to print the report
Down to scroll through report. 6. Select Sales to see sales to the receipt printer.
8. Click on each column heading grouped by Revenue Center. 7. Touch Close to exit.
to sort column information. 7. Select Employees, Payments,
9. Touch Close to exit. etc.to see sales data by
selection.
8. Click on Page Up or Page
Down to scroll through report.
9. For all but Summary, click on
each column heading to sort
column information.
10. Touch Close to exit.
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8. Click on each column heading
to sort column information.
9. Touch Print to print the report.
10. Touch Close to exit.
11. Touch Print to print the report
to an attached printer.
12. Touch Close to exit.
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Brink Admin Portal
Quick Reference Guide
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Grey
Tabs
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Step 5: Click on “Contact” tab
to enter the employee’s contact
information.
Clocked In Discount -
discount that can be applied
when employee is clocked in.
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Step 7: Click on the “Jobs” tab
to enter the different types of
positions the employee has at
the store.
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Step 8: Click on “Locations” tab
to set the employee’s different
store locations.
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Step 10: Click the “HR” tab to
enter specific Human
Resources information about
employee.
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Once all tabs have been
populated, click “OK” to save
the employee record.
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