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Chapter 7: Communication For Work Purposes

This document discusses communication in different fields like the workplace, healthcare, and education. It provides 20 ways to communicate effectively in the workplace, including using open meetings, emails, presentations and encouraging feedback. Effective communication in healthcare is important for patient satisfaction by allowing patients to share their illness story and feel understood. In education, communication is paramount and technology can help improve communication between teachers, students, and parents through emails, websites, and phone blasts. Presentation skills and clear handouts are also discussed as important forms of teacher communication.

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Angeline Silagan
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2K views8 pages

Chapter 7: Communication For Work Purposes

This document discusses communication in different fields like the workplace, healthcare, and education. It provides 20 ways to communicate effectively in the workplace, including using open meetings, emails, presentations and encouraging feedback. Effective communication in healthcare is important for patient satisfaction by allowing patients to share their illness story and feel understood. In education, communication is paramount and technology can help improve communication between teachers, students, and parents through emails, websites, and phone blasts. Presentation skills and clear handouts are also discussed as important forms of teacher communication.

Uploaded by

Angeline Silagan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Chapter 7: Communication for Work Purposes: This chapter explores various aspects of communication in workplace settings, focusing on effectiveness and purpose.
  • Aspects of Communication: Covers key aspects including diversity, business transactions, and team building through effective communication.
  • Improving Employee Morale: Focuses on the role of communication in boosting employee morale and workplace satisfaction.
  • Communication in Specific Sectors: Explores the impact of communication in healthcare and education sectors.
  • Communication in Education: Discusses the importance and safety aspects of communication within educational institutions.
  • Technology's Role in Education: Describes how various technologies support communication in education contexts.
  • Tools for Inclusive Communication: Elaborates on tools and methods for ensuring inclusive and effective communication in educational settings.
  • Written Communication: Handouts: Discusses the values and methods of written communication in education through handouts.

MODULE PURPOSIVE COMMUNICATION

CHAPTER 7: COMMUNICATION FOR WORK PURPOSES

Objectives:
At the end of the lesson, the students will be able to:
a.) explain the different purposes of communication in workplace.
b.) tell the importance of communication to the different fields.
d.) write a paragraph telling the significance of communication to
different field.

BENEFITS OF EFFECTIVE
COMMUNICATION COMMUNICATION IN
WORKPLACE (BY: ROSE JOHNSON).

Effective verbal and non-verbal


communication skills are valuable in the
workplace. Some companies spend a lot of
money to train their employees on how to
effectively communicate.

Page 1
MODULE PURPOSIVE COMMUNICATION

1. HELPS WITH DIVERSITY

- Good communication skills help to


reduce the barriers erected because of
language and cultural differences.

2. GLOBAL BUSINESS TRNASACTION


INCREASES

- With global business transactions continually


increasing, the need for effective
communication to meet global demands is also
increasing.

3. TEAM BUILDING

- Effective communication in the


workplace helps employees and
managers form highly efficient
teams. Employees are able to trust
each other and the management ,
- Effective communication reduces
unnecessary competition within
departments and helps employees
work together harmoniously.

Page 2
MODULE PURPOSIVE COMMUNICATION

4. EMPLOYEE MORALE

- An improvement in employee morale can


result from effective communication.

THREE WAYS OF PRODUCTIVE COMMUNICATION BY LOMBARDO

1. Workplace communication improves workers productivity

2. Workplace communication can increase employee job satisfaction.

3. Workplace communication can also have a positive effect on absenteeism and


turnover rates.

WAYS TO COMMUNICATE IN THE WORKPLACE

1. Open Meeting

2. Emails

3. One-on-one

4. Use presentations

5. Communication via Training

6. Display Confidence and Seriousness

7. Use Simple Words

8. Use Visuals

9. Listen to Your Team Members

10. Use Body Language

Page 3
MODULE PURPOSIVE COMMUNICATION

11. Act Out Your Message

12. Use the Appropriate Tone of Voice

13. Avoid Unnecessary Repetition

14. Create a Receptive Atmosphere

15. Be Humorous

16. Be Articulate

17. Avoid Mumbling

18. Encourage Feedback

19. Gesticulate

20. Be appreciative

COMMUNICATION IN HEALTHCARE

- Communication in a healthcare setting is one of


the most important tools we have for providing
great care improving
patient satisfaction.

Page 4
MODULE PURPOSIVE COMMUNICATION

IMPORTANT THINGS CONCERNING PATIENT SATISFACTORY AND SAFETY


WITH REGARDS TO COMMUNICATION

1. There is patient satisfaction by promoting an opportunity for the patient to tell the
story of his/her illness.

2. Patient satisfaction increases when members of the healthcare team look the
problem seriously explained information clearly, and tried to understand the patient’s
expressions and provided viable options.

3. Patient satisfaction is improved when patients are encouraged to express their ideas,
concerns, and expectations.

4. Patients satisfaction increased when the importance of their social and mental
functioning was acknowledged through communication.

5. Patient satisfaction increases when health care team members communicate.

COMMUNICATION IN EDUCATION

David Andrade (2015)


stressed the importance of
communication in education.

Communication is paramount
in education.

Page 5
MODULE PURPOSIVE COMMUNICATION

TECHNOLOGY CAN HELP IMPROVE COMMUNICATION IN EDUCATION

EMAIL- connect with staff, teachers, students, and


parents through email.

WEBSITES –post relevant information and


resources on district, school, and classroom
websites.

GOOGLE CLASSROOM, EDMODO, ECT.


–use these systems to share assignments
and announcements with students and
parents.

PHONE BLAST –there are a lot of automated


systems that will robo-call phone numbers with
information.

Page 6
MODULE PURPOSIVE COMMUNICATION

TRANSLATION TOOLS –Google


Translate and other translation tools can
help parents and students access the
communication that you share with them.

VARIETY OF MEDIA –technology allows you to provide


communications in a variety of formats –written, images,
audio, and even video.

REACHING STUDENTS WHO ARE ABSENT –online resources, video recordings of


classes, video conferencing, and more can make home or hospital bound students part
of the class and keep them engage.

PERSON-TO-PERSON COMMUNICATION:
PRESENTATIONS SKILLS

Some teachers like to talk, and expect the


students to write down what they say and to learn it.
Other teachers see their roles as one of helping
students to learn at a deeper level –to understand new
ideas and concepts so well that they can apply them in a work
situation

Page 7
MODULE PURPOSIVE COMMUNICATION

WRITTEN COMMUNICATION: HANDOUTS

Teachers communicate by speaking, but also by writing. We have seen how we


can improve the overhead projector transparencies we use, if we write them carefully.

Page 8

MODULE PURPOSIVE COMMUNICATION Page 1 CHAPTER 7: COMMUNICATION FOR WORK PURPOSES Objectives: At the end of th
MODULE PURPOSIVE COMMUNICATION Page 2 1. HELPS WITH DIVERSITY - Good communication skills help to reduce the
MODULE PURPOSIVE COMMUNICATION Page 3 4. EMPLOYEE MORALE - An improvement in employee morale can result from e
MODULE PURPOSIVE COMMUNICATION Page 4 11. Act Out Your Message 12. Use the Appropriate Tone of Voice 13. Avoid
MODULE PURPOSIVE COMMUNICATION Page 5 IMPORTANT THINGS CONCERNING PATIENT SATISFACTORY AND SAFETY WITH REGARDS T
MODULE PURPOSIVE COMMUNICATION Page 6 TECHNOLOGY CAN HELP IMPROVE COMMUNICATION IN EDUCATION EMAIL- connect with
MODULE PURPOSIVE COMMUNICATION Page 7 TRANSLATION TOOLS –Google Translate and other translation tools can help
MODULE PURPOSIVE COMMUNICATION Page 8 WRITTEN COMMUNICATION: HANDOUTS Teachers communicate by speaking, but al

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