Uttah Release

TechNow
The web series for ServiceNow admins, builders and

developers on a variety of Now Platform topics
Utah platform features developers

and admins care about
Episode 95
Chuck Tomasi Lauren McManamon Pranav Bhagat Earl Duque

Sr. Developer Advocate Sr. Developer Advocate Sr. Developer Advocate Developer Advocate
ServiceNow ServiceNow ServiceNow ServiceNow
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This presentation may contain “forward-looking” statements that are based on our beliefs and
assumptions and on information currently available to us only as of the date of this presentation.
Forward-looking statements involve known and unknown risks, uncertainties, and other factors that
may cause actual results to differ materially from those expected or implied by the forward-looking
statements. Further information on these and other factors that could cause or contribute to such
differences include, but are not limited to, those discussed in the section titled “Risk Factors,” set forth
in our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q and in our other
Securities and Exchange Commission filings. We cannot guarantee that we will achieve the plans,
intentions, or expectations disclosed in our forward‐looking statements, and you should not place
undue reliance on our forward‐looking statements. The information on new products, features, or
functionality is intended to outline our general product direction and should not be relied upon in
making a purchasing decision, is for informational purposes only, and shall not be incorporated into
any contract, and is not a commitment, promise, or legal obligation to deliver any material, code,
or functionality. The development, release, and timing of any features or functionality described
for our products remains at our sole discretion. We undertake no obligation, and do not intend,
to update the forward-looking statements.
© 2023 ServiceNow, Inc. All Rights Reserved. 2

Chuck Tomasi
• Senior Developer Advocate

• 40 years IT experience
– Software developer, PM, IT manager
• ServiceNow customer 2008-2010
• ServiceNow since 2010
– PS implementations, enablement, and pre-sales
• First Innovation of the Year Award @K10
• Hundreds of ServiceNow videos
• ServiceNow Community leader
• Hobbies:
– Podcasting, golf, skiing, martial arts, cosplay, karaoke
© 2023 ServiceNow, Inc. All Rights Reserved. © 2023 ServiceNow, Inc. All Rights Reserved. 3
Lauren McManamon

• Former ServiceNow developer (2015 – 2017)
• Joined ServiceNow as a Solution Consultant
(2017 – 2022)
– Dallas Now at Work Keynote Presenter (2018,
2019)
– Creator Workflows Global SC of the Year (2020)
• Hobbies: photography, YouTube, training for my
Sake Sommelier Test, SCUBA
Pranav Bhagat

• 8 years ServiceNow experience
– Administration, development and consulting
• ServiceNow MVP X3
• Hobbies:
– Walking, boxing, video games and travelling
Earl Duque
• Developer Advocate
• ServiceNow developer from 2016 to 2021 across
three customers
• Previous Developer MVP, Hackathon finalist/winner
• Program lead for Dev Mentorship, Hacktoberfest,
and more
• Contributor to WomenNow.dev
• Hobbies: Games, Building weird stuff on ServiceNow,
and making silly videos (@earlioessen on TikTok and IG)
Agenda
• App Engine
• Automation Engine
• Next Experience/UI Builder
• Development and configuration
• Mobile
• Workflow and integrations
• Authentication
• Random cool stuff
• Q&A
Note: Ask a question in the Q&A – if we cannot

answer it live, we’ll post answers on the community
devlink.sn/technow (Ep 95)
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FAQs
• Overview of App Engine, Automation Engine, and Platform

• No Demos
• Deep dives coming
• Schedule: devlink.sn/utah
• No pricing/licensing discussed here
• Q&A between topics and at the end

Now Platform Utah
release features
App Engine
Table Builder
• Extended Tables
• Maps imported data to
extensible table
• Mapping of fields

Table Builder
• Preferred Tables
• Most commonly extended
are at the top of the list
• Descriptions added

Table Builder
• Schema View
• Read-only
• Map of database
relationships

Custom Template Authoring
• Clarity over error detection

• Shows skipped and / or denied
artifacts
• Reduces time for error correction
and testing

Workspace Builder and Experience Templates
• No-code place to create

and manage Workspaces
• Introductory modal
• Preview Workspaces
• Lowers the technical difficulty
of UIB
• Stand up Workspaces in
minutes

App Engine Management Center (AEMC) –
User Experience Analytics
• Quantitative usage
reporting on experiences
• Each has its own dashboard
• Can use to fuel future
improvements

ERP Customization Mining (ECM)
• SAP customization scanning

• Ranking and prioritization of
customizations
• Builds the automation between
ServiceNow and SAP
• Can leverage App Templates

Automation Engine
A quick intro to Hermes $
• Near-real-time data exchange at scale

• Built on Apache Kafka
• Used for several ServiceNow products
– Stream Connect
– Instance Data Replication
– Log Export Service
Spokes built till today

Integration Hub $
• Stream Connect for

Apache Kafka

Integration Hub $
• Stream Connect
for Apache Kafka

Integration Hub $
• Stream Connect for Apache Kafka

• IH Import enhancements
– CSV File Support

Integration Hub $
• Stream Connect for Apache

Kafka
– Auto Map Target Fields

Integration Hub $
• Stream Connect for Apache

Kafka
– Auto Map Target Fields
• Import a REST message
into a REST step
• Testing a REST/SOAP Step

RPA Hub $
• Overview

RPA Hub $
• PDI support

RPA Hub $
• PDI support
• Universal Recorder

RPA Hub $
• PDI support
• Universal Recorder
• Universal App Connector

Other cool features in ServiceNow RPA Hub $
• Simplified movement of RPA Hub components across instances.

• Support for MFA
• Auto Retry for Queues
• Robot Calendar
Document Intelligence $
• Overview

• Better support for extracting

information from long tables


• New admin experience


• New admin experience
information from checkboxes

Automation Center $
• Overview

Automation Center $
• Integration with flows data

Automation Center $

• Enhanced UiPath spoke

Automation Center $

• Enhanced UiPath spoke
• Similar existing automation
suggestions

Flow Designer and
Process Automation
Designer
Flow Designer – Associated Flows
• Shows Action usage across

Flows and Subflows
• Shows if Flows are active
• Flows within users’ security limits
can be opened from the list
• Cuts down on error correction
and testing time

Flow Designer – Convert Actions Into a Subflow
• Applies to subsequent
actions
• Adds it in place of the
actions in original Flow
• Reduces the capacity
of the main flow

Flow Diagramming – Support for Stages
• Stages are now

visible and
changeable
• One more step
towards full feature
parity with designer

Flow Priorities
• Users can segregate Flows into buckets of priority

• The platform will re-order the running of flows as
need be
• Low: anything not time-sensitive
• Medium: default (incl. legacy flows)
• High: high business value, run rarely, brief
• The pausing of Flows occurs between Actions

Process Automation Designer – Optional Activities
• The fulfiller can add in

Optional Activities at an
appropriate time
• Handles both global and
lane-oriented Optional
Activities
• Allows flexibility but tracks
autonomous changes

Next Experience/
UI Builder
Accessibility
fixes
Dark theme
• Lists
• Forms
• Dashboards/widgets
• Knowledge
• Service catalog
• Virtual Agent client
• VTB landing page

Theme builder
• Build Next Experience

themes
• Match your org. brand

Favorites grouping
• Enables users to group their

favorites together
• Create new custom groups

Multi-menu filtering
• Click = auto-focus on the filter

• Find options from other menus (under ALL RESULTS)

History detail
• Show workspaces and custom UI pages in the history

• Ex: VTB
• Upgraded instances, set system property below
Property: glide.ui.polaris.history.recording=ALL

Duplicate component and right-click menu
• Save time
• Hot keys
• Includes properties,
styles, and events

Experience view
• Overlay to UI Builder and

visual editor
• Center of configuration
• Map of the universe

Customizable product notifications
• Create custom product notifications

• Available under Workspace
Experience > Administration >
Notification Triggers
• New type for: Next Experience

Enhanced page creation
• Guided experience for new pages

and variants
• Templates
• Easier page parameters/conditions
and variant audiences
• Duplicate variants

Other cool UIB stuff
• Declarative actions available on the

action bar
• Activity stream dynamic translation
• UIB Scale to fit

Development and
configuration
Decision Table API
sn_dt.DecisionTable()

Decision Table API
namespace: sn_dt.DecisionTableAPI()
• Build Decision Tables from script.

• New role: decision_table_crud_api
var decisionTable = {
name: 'Emergency Change Policy',
scope: 'global',
accessibleFrom: 'public'
};
var dt = new sn_dt.DecisionTableAPI();

var response = dt.createDecisionTable(decisionTable);

Other dev updates
• CICD Parallel installs

• Source control default branch name
Property: glide.source_control.git_default_branch
Mobile
Improved experiences
• Theming
• Online/offline
• Uploads
• Input forms
• Record section functions

Mobile recommendations
• Use input form screens

• Use mobile cards
• Use variables in your custom cards

Multi-instance switching
• No more logout/login
• Use the icon in the upper left
• Continue to get notifications
• Notifications for other instances take
you to that instance

Authentication/Security
KMF health page
• Automated error resolution

• Error classification
• Error code KB
Property: sn_kmf.resolution_framework.enabled=true

Identity center – users
• Track active sessions, login history, and registered devices

• Plugin: Identity Center (com.snc.identity_center)

Log Export Service $
• Export near-real-time at scale (e.g., Splunk)

• Part of the Vault suite
• Uses Hermes as a transport layer

Random cool stuff
Guided Tours in Next Experience
• Utah
• Tokyo Patch 4+*
• San Diego Patch 9+*
*Available mid-Dec 2022

Script Editor
• More visual expand/collapse

• Code preview pane

Default JavaScript version
• For new apps

• Default is 2021

Poll question placeholder
Which new Utah feature set shown today is your favorite?

A. App Engine
B. Automation Engine
C. Next Experience/UI Builder
D. Development and configuration
E. Mobile
F. Workflow and integrations
G. Authentication
H. Random cool stuff

What’s next?
1 2 3
Upgrade your PDI Check out the docs Explore Utah

Q&A
Thank you for joining us
Unanswered questions will be responded to at
https://devlink.sn/tn95blog
Sr. Developer Advocate Sr. Developer Advocate Sr. Developer Advocate Developer Advocate
ServiceNow ServiceNow ServiceNow ServiceNow
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TechNow

The web series for ServiceNow admins, builders and

Utah platform features developers

Chuck Tomasi Lauren McManamon Pranav Bhagat Earl Duque

© 2023 ServiceNow, Inc. All Rights Reserved. 2

• Senior Developer Advocate

• Senior Developer Advocate

• Senior Developer Advocate

Note: Ask a question in the Q&A – if we cannot

© 2023 ServiceNow, Inc. All Rights Reserved. 8

Write a ServiceNow App Engine review on G2.com

• Overview of App Engine, Automation Engine, and Platform

© 2023 ServiceNow, Inc. All Rights Reserved. 11

© 2023 ServiceNow, Inc. All Rights Reserved. 14

© 2023 ServiceNow, Inc. All Rights Reserved. 15

© 2023 ServiceNow, Inc. All Rights Reserved. 16

• Clarity over error detection

© 2023 ServiceNow, Inc. All Rights Reserved. 17

• No-code place to create

© 2023 ServiceNow, Inc. All Rights Reserved. 18

© 2023 ServiceNow, Inc. All Rights Reserved. 19

• SAP customization scanning

© 2023 ServiceNow, Inc. All Rights Reserved. 20

• Near-real-time data exchange at scale

© 2023 ServiceNow, Inc. All Rights Reserved. 23

• Stream Connect for

© 2023 ServiceNow, Inc. All Rights Reserved. 24

© 2023 ServiceNow, Inc. All Rights Reserved. 25

• Stream Connect for Apache Kafka

© 2023 ServiceNow, Inc. All Rights Reserved. 26

• Stream Connect for Apache

© 2023 ServiceNow, Inc. All Rights Reserved. 27

• Stream Connect for Apache

© 2023 ServiceNow, Inc. All Rights Reserved. 28

© 2023 ServiceNow, Inc. All Rights Reserved. 29

© 2023 ServiceNow, Inc. All Rights Reserved. 30

© 2023 ServiceNow, Inc. All Rights Reserved. 31

© 2023 ServiceNow, Inc. All Rights Reserved. 32

• Simplified movement of RPA Hub components across instances.

© 2023 ServiceNow, Inc. All Rights Reserved. 34

• Better support for extracting

© 2023 ServiceNow, Inc. All Rights Reserved. 35

• Better support for extracting

© 2023 ServiceNow, Inc. All Rights Reserved. 36

• Better support for extracting

© 2023 ServiceNow, Inc. All Rights Reserved. 37

© 2023 ServiceNow, Inc. All Rights Reserved. 38

• Integration with flows data

© 2023 ServiceNow, Inc. All Rights Reserved. 39

• Integration with flows data

© 2023 ServiceNow, Inc. All Rights Reserved. 40

• Integration with flows data

© 2023 ServiceNow, Inc. All Rights Reserved. 41

• Shows Action usage across

© 2023 ServiceNow, Inc. All Rights Reserved. 43

© 2023 ServiceNow, Inc. All Rights Reserved. 44

• Stages are now

© 2023 ServiceNow, Inc. All Rights Reserved. 45

• Users can segregate Flows into buckets of priority

© 2023 ServiceNow, Inc. All Rights Reserved. 46

• The fulfiller can add in

© 2023 ServiceNow, Inc. All Rights Reserved. 47

© 2023 ServiceNow, Inc. All Rights Reserved. 50