Case 1:BASHA LAUNDRY COMPANY

Khalid Basha opened his first Laundromat in 1985 and his second in 1988. Later on he
added
the dry cleaning services to his stores. To reflect the new expanded line of services, he
renamed each of his two laundry stores Basha Cleaning Services and was sufficiently
satisfied with their performance to open four more of the same type of stores over the
next 5 years.
It was this 6-store chain that Salma (his daughter) joined after graduating in H.R. Her
understanding with her father was that she would serve as a trouble shooter/active
consultant to the elder Khalid (her father) with the aim of
: a) learning the business,
b) bringing to it modern management concepts and techniques for solving the
business's problems as well as,
c) facilitating its growth.
Basha Cleaning Centers currently have no formal orientation or training policies or
procedures. Salma believes this is one reason why the standards which she and her
father would like employees to adhere to in the centers are generally not followed. For
example:
Two new employees became very upset last month when they discovered they were
not paid at the end of the week, on Friday, but instead were paid (as are all employees)
on the following Tuesday. Simply these two employees were not oriented towards the
company payment policy.
Salma believes that implementing proper orientation and training programs would
help ensure that employees do their jobs in an optimal way. To do so Salma realizes
that she needs to conduct a series of job analysis at the centers before any training
programs are set in place.
QUESTIONS:
01) Why is orientation important? What should Salma cover in her new employee
orientation program?
02) a. What is training, b. What is (OJT) training technique and should Salma use it to
train the pressers, cleaner-spotters and counter people?
ANS: 01:

Orientation is important because it lays a foundation for the new

employee’s entire career with the department. First impressions are
important since they establish the basis for everything that follows.
Without orientation, a new employee sometimes feels uncomfortable in
his/her new position and takes longer to reach his/her full potential.

Orientation is important because it:

 Provides the new employee with concise and accurate

information to make him/her more comfortable in the job;
 Encourages employee confidence and helps the new employee
adapt faster to the job;
 Contributes to a more effective, productive workforce;
 Improves employee retention; and
 Promotes communication between the supervisor and the new
employee.
What should an orientation program for new employees include?
8 must-haves for a new employee orientation package
 Welcome message. A welcome message from the company president tells the
employee they are a valued part of the team. ...
 Offer letter or employment contract. ...
 Company background. ...
 Policies and procedures. ...
 Organization. ...
 Needed work items. ...
 Welcome gifts. ...
 Updates.