Level: Pre-Intermediate

Theme: Writing in official situations

Lesson: Responding to a complaint

Choose one of the situations from the previous activity and prepare to write a letter of
apology. Before you write the letter, make notes in the table.

Address the recipient

Paragraph 1

Why you are writing

Paragraph 2

Saying sorry again

Paragraph 3

What you will do to solve the problem

Paragraph 4

Saying sorry again / contact address

Close the letter