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The word “communication” is derived from the Latin word “communis,” This can be
divided into two parts, com-munis (common, public). The initial syllable in communia is
com – together and the rest is munia – duties. From this etymology one draws the
sense of “working together.” (Bulan & De Leon, 2002) “Communication is the transfer of
information from a sender to a receiver with the information being understood by the
receiver.” - Koontz and Weihrich
Natures of Communication:
§ Communication is a two-way process.
§ Communication occurs between two or more people (the speaker and the receiver).
§ Communication can be expressed through written or spoken words, actions
(nonverbal), or spoken words and nonverbal actions at the same time.
Types of Communication:
1. Verbal Communication. This type passes information through spoken
words. Moreover, it is done mostly face to face and develops oral
communication skills.
2. Written Communication. This type makes use of written words. Skills
developed are academic writing, revision and editing, critical reading, and
presentation of data skills. Additionally, this establishes Written
communication skills.
3. Non-Verbal Communication. This type does not use spoken language to
convey a message; instead, it uses body language, facial expressions,
touch, posture, eye contact, body language, or hand gestures.
4. Visual Communication. This type makes use of visual forms of messages,
generally through still and moving images. Some widely used forms of this
type are signboards, maps, pictures, displays, charts, graphs, television,
hoardings, and banners.
Illustration 1
Communication is a process of sending and receiving messages through verbal,
nonverbal, written, and visual means.
Illustration 2
Illustration 3
Globalization is the term used to describe the growing interdependence of the world’s
economies, cultures, and populations brought about by cross-border trade in goods and
services, technology, and flows of investment, people, and information. Countries have
built economic partnerships to facilitate these movements over many centuries.
Effects of Globalization on Global Communication
1. Creation of a Global Village. “Global village” is coined by theorist Marshall
McLuhan when distance and isolation do not matter anymore because people are
connected by technology, widespread telephone and internet access.
2. Increased Business Opportunities. With modernization through technology,
globalization has reached out to many countries. Today, many companies hire
employees that are located in other countries. Communication vehicles make it simple
for people to converse with colleagues across the globe, connect with suppliers and
customers worldwide, order food and products, and perform other transactions at a
massive pace, and shipment is onward. By these means, the economic status of the
country is improved. Thus, globalization is an asset in business; the operation has
become modern at a large scale across the globe.
3. Fewer Cultural Barriers. Culture is crucial in any type of people interface. Through
globalization and global technology, cultural barriers are becoming less prevalent when
interacting with people. Communicating effectively and frequently with various people
across countries contributes to understanding their culture progressively.
Impact of Communication in the Society and the World
Communication plays a significant role in the existence of human life. Science and
information technology prevail in the 21st century. Email, the Internet, phones, and
televisions are now common and make communication across countries easier, faster,
and more reliable than the traditional means of communication.
1. Creates family ties. Communication creates an atmosphere that allows family
members to express their necessities, love, admiration, and differences. It also prevents
conflict among family members.
2. Enables society to be connected. Various organizations use electronic
communication in day-to-day operations, and individuals use it for personal purposes,
such as video conferencing, communicating with customers online, paying bills,
socializing, etc.
3. Reduces distance considerably between countries, eliminating time lags.
4. Transforms the world into a global village.
Illustration 1
In Connected, but Alone Ted talk, Sherry Turkle talks about how technology has a
considerable influence on our social interaction today. The technological world
brings us together but also separates us from the real world. Sherry explains that
many people who look for acceptance, companionship, and interaction mostly go to
their phones to seek that interaction. This phenomenon is becoming a huge
problem in our society because instead of relying on others, people are relying on
their phones. In Sherry’s speech, she explains that when people need to interact
socially, they turn to their phones and do not give their full attention to others who
are present at the time. Friends, coworkers, and family members feel neglected,
and they do not receive the interaction they need. It is not late to change this
behavior. The way we interact with people can be improved if we keep away from
our phone to “help” us with social interaction.
The excerpt above raises several insights into how technology touches people’s
lives. We have begun to lean on technology in our day-to-day routine. Everywhere we
are in this world, we are connected in some way via technology devices, such as
phones to text and email, to socialize. Such devices are psychologically powerful that
they change what we do and who we are. Thus, we expect more from technology and
less from each other.
The following article by Sherry Turkle titled, “The Flight from Conversation,” will
help us further understand how technology has changed our ways of communications
(Turkle, 2012).
The Flight from Conversation
By SHERRY TURKLE
Each culture has its own rules and principles for communication, as these cultures
would have varying norms, behaviors, and actions (02A lesson proper, n.d.). Moreover,
the meaning behind actions and behaviors would depend on the context and culture.
According to Hall and Hall (1987, as cited in, 02A lesson proper, n.d.), context cannot
be separated from an event as the context is what gives it meaning. Different cultures
would communicate with varying levels of context.
First, in low-context communication, the information is explicit, and the receiver of the
message would likely understand the information (Barchas-Lichtenstein, 2016). In these
cultures, individuals separate themselves and stay secretive about their lives, and the
burden of meaning would fall on the sender of the message (02A lesson proper, n.d.).
Furthermore, low-context communication is more common in individualistic cultures
(Barchas-Lichtenstein, 2016). Examples of these are Americans and Germans.
Second, in high-context communication, most of the information is implied rather than
explicit (Barchas-Lichtenstien, 2016). Furthermore, the burden of meaning would fall on
the receiver of the message as there is little explicit information is transmitted (02A
lesson proper, n.d.). High-context communication is more common in collectivist
cultures (Barchas-Lichtenstein, 2016). An example of this culture is the Japanese.
Expressions/statement Meaning in direct culture Meaning in indirect
s culture
(LC)
(HC)
Directionality. Arabic text runs from right to left (RTL), while others’ numbers and Latin
text run from left to right (LTR).
Illustration 1.2
For LTR readers, this laundry detergent advertisement is a sequence of three events,
namely, a dirty shirt, washing, and a resulting clean shirt. Meanwhile, for RTL readers,
the message is a clean shirt, washing, and a resulting dirty shirt.
Cultural awareness is knowing that multiple cultures have different attitudes and
outlooks. Cultural sensitivity is defined as the “awareness and appreciation of the
values, norms, and beliefs characteristic of a cultural, ethnic, racial, or other group that
is not one’s own, accompanied by a willingness to adapt one’s behavior accordingly”
(American Psychological Association, n.d., para. 1).
Cultural Awareness and Sensitivity Guidelines
1. Admit that you do not know. It is okay to tell others that you do not know about
their culture. Be humble and open to learn from others.
2. Develop an awareness of your views, assumptions, and beliefs and how they
are shaped by your culture. One way is to communicate with people or friends of a
different culture. Appreciate and celebrate differences. Do not find ways to beat
differences; instead, respect each other’s culture.
3. Take an interest. Getting to know other people means opening ways of
communication by being interested in their culture.
4. Do not make judgments. Commenting that another’s culture is bad and not
interesting is not polite. Remember that every culture, similar to a person, is unique.
5. Once you have collected information, start to check your assumptions. Find
materials to prove your assumptions. Make sure the facts are verifiable and your proof
is sound.
6. Develop empathy. Be thankful for what you have. Empathize with others who do
not have much in life. Do not be negative toward their misfortune.
Illustration 2
Example from Study.com
Avery Jones, a 55-year-old African-American woman, has not been feeling well.
Since she is new in town and has not yet had a chance to establish care with a
physician, she decides to go to Dr. James Morrison at her friend's
recommendation. Upon their first meeting, the 32-year-old Dr. Morrison introduces
himself as 'Dr. Morrison' and calls her 'Avery.' Dr. Morrison then assumes that she
is on Medicaid. Avery Jones leaves Dr. Morrison's practice upset and decides to
find a different doctor. Dr. Morrison is obviously confused about her response. So,
what did he do wrong?
DO NOT: Dr. Morrison was not being culturally sensitive. In many cultures, it is
customary to call people by their last names, especially when they are older than
you. Since Dr. Morrison called his patient 'Avery' instead of 'Mrs. Jones,' she took it
as a sign of disrespect. To make matters worse, Dr. Morrison assumed that Avery
was on Medicaid based solely upon his initial impression of her. This not only upset
Mrs. Jones, but also prevented her from getting the medical treatment that she
needed.
DO: So, what would the culturally sensitive approach look like? Instead of calling
her 'Avery,' Dr. Morrison could have asked her how she would like to be addressed.
He could then make a note in her chart so that all of the staff know to address her
as 'Mrs. Jones.' Instead of assuming that Mrs. Jones was on Medicaid, Dr.
Morrison would have asked her if she had medical insurance and who her
insurance provider was. Or maybe, he would have avoided the subject all together,
as most practices have a billing department that handles insurance matters.
(What is Cultural Sensitivity, 2019)
(iStyleMagazine)
Text
We usually think "text" is anything that is written or typed with letters, words, and
sentences. However, the term "text" in communication studies means anything that can
be analyzed to have meaning. It is made of a combination of signs that convey a
specific meaning. We should view a text as something that is complete and something
that exists in a particular context (Lotman, 1977).
Using the definition above, both pictures below are texts. The Religion clothing
advertisement can be read as a text intended to sell Religion clothes, while the written
letter can be read as a letter of thanks.
("Hand written letter from Espen", licensed with CC BY-NC-SA 2.0)
Cultural Text
What is cultural text? Cultural text is a text that reflects a particular culture. It shows a
specific society’s ideas, beliefs, and behaviors (Malley & Hawkins, n.d; Tylor, 1871).
Thus, the cultural text conveys cultural meanings.
The tinikling dance is a cultural text as it conveys a specific meaning. Tinikling dancers
imitate the movements of tikling, a long-legged bird found in Leyte, Philippines. These
birds are known for their grace in balancing on thin grasses of rice while walking.
Tinikling dancers show the Leytenos admiration of the tikling’s grace by dancing
(Philippine Information Agency, 2006; Horowitz, 2009).
Rules and · Why use Ken and The restaurant used Ken to say
Form Barbie? “men’s restroom” because it has a
male form. Barbie has a female form.
· Is the use of the dolls
It effectively shows us which door
effective in sending the
leads to the men’s or women’s
message?
restroom.
Reception of · What can we perceive We can assume that the owner of the
the Audience from the text? restaurant knows who Ken and
Barbie are. They might also think that
· How will other people
both dolls epitomize the male and
from other cultures receive
female forms.
the message?
Point of View · What ideas are The sender of the message shows in
represented in the text? the text that they believe that Ken and
Barbie are good models for men and
· What is missing in the
women.
text?
Purpose · Why did the sender make The main reason for making the text
this text? is to inform customers which door
leads to the men’s or women’s
· What are other reasons
restroom. We may also think that the
why dolls are used?
sender thinks it adds some fun to the
restaurant's interior design.
Lesson Proper for Week 5
The following are the reasons for avoiding these mistakes (5 presentation design,
2015).
· Overusing display fonts will make your audience cringe; the text is hard to read.
· Lengthy line spillover throws off the alignment of your slide.
· Using multiple random images makes your presentation look disorganized.
· Formatting inconsistency distracts your audience.
· Slapping solid text boxes over busy images messes up the visual flow.