KPI GUIDE – PS

Key Performance Indicators (KPIs)

The following elements for your area will express what we want to achieve for our better performance
on professional services for client.

1. GPI
2. SI & Meeting with Client
3. TBT
4. Drill
5. Disciplinary report in Area
6. Client complaint in Area
7. Attrition rate in Area
8. Logistic mobilities & controllability on Area
9. Monthly reports completeness for Area
10. DR attendance updating compliance for Area

RSM Yangon
1. 100% completeness for responsible sites Guard Post Inspection(GPI)
 Measure: Complete report of GPI & follow-up action.
 Target: 100% Frequency and getting feedback from client recommendation
 Data Source: Microsoft Form report of GPI.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

2. Site inspection and on site coaching, building client relationship

 Measure: Frequency of site inspection & on-site coaching and meeting with Client for better
relationship for customer care services.
 Target: 100% Frequency and getting feedback from client recommendation
 Data Source: Microsoft Form report of SI.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

3. TBT
 Measure: Frequency of respective site GC are done in shift change parade for improvement of
on-site emergency response procedure and SOP with teamwork operation.
 Target: 100% Frequency and getting feedback from client recommendation
 Data Source: RSM need to check & record in Microsoft Form report of TBT.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM
4. Drill exercises
 Measure: Frequency of respective site GC are done on-site emergency response procedure drill
exercise and cooperation between teamwork and leadership.
 Target: 100% Frequency and getting feedback from client recommendation
 Data Source: RSM need to check & record in Microsoft Form report of Drill Exercises.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

5. Disciplinary control & report in area

 Measure: Kind of disciplinary issue(AWL, Not alertness, Chewing betel nuts, … or Gross
misconduct issues) and count on categories of issue.
 Target: 0% Frequency and getting feedback from client recommendation
 Data Source: Record of Disciplinary Council Meeting and decision in Team System.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

6. Client complaint in area

 Measure: Client complaint for avoid from SOP/un-pleasant on our services and
recommendation from Client KPI score.
 Target: 0% Frequency and getting feedback from client recommendation
 Data Source: Record come out from CS/ Client meeting and recommendation of month client’s
KPI score.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

7. Attrition rate control in area

 Measure: Absent Without Leaves(AWL), Resignation, Dismissal are effective to men power
attrition in/out replacement and cost effect on beneficial. Promotion & internal transfer are not
accountable on this measurement.
 Target: 0% Frequency and getting feedback from client recommendation
 Data Source: Microsoft Form report of GPI.
 Reporting Frequency: Monthly
 Owner: PS-Attendance & SCOM

8. Logistic mobilities & controllability in area

 Measure: Lost, damages and repair of site equipment by human error. Not entitle for
equipment error.
 Target: 0% Frequency.
 Data Source: Record and report from PS-Admin.
 Reporting Frequency: Monthly
 Owner: PS-Admin & SCOM

9. Document reporting completeness in area

  Measure: Monthly site information feeding should be in timely.
 Target: 100% complete report on 5th of every month.
 Data Source: Record and report from PS-Coordinator.
 Reporting Frequency: Monthly
 Owner: PS-Coordinator & SCOM

10.Duty roster attendance updating compliance in area

 Measure: Completeness in timely and updating of attendance in Team system.
 Target: 100% update and error count on salary queries.
 Data Source: Salary queries and PS-attendance report.
 Reporting Frequency: Monthly
 Owner: PS-Attendance, PS-Coordinator & SCOM

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