Professional Documents
Culture Documents
Advantages of express warranties. A well-detailed written Smaller exporters that serve as resellers may not normally
warranty statement by a seller defines the time frame within be held accountable in product liability situations as long as
which the warranty and warranty service are valid. It also they have not altered the merchandise being shipped.
defines the obligations of both the seller and buyer, making However, they should satisfy themselves that their vendors
it more difficult for foreign buyers and users to lodge have adequate liability insurance to provide worldwide
warranty claims long after products have been in use. coverage and that they too may find shelter under that
umbrella.
Importance of a warranty-competent overseas distributor Small business exporters that are also manufacturers should
or dealer network. Manufacturers' warranty statements consult with legal counsel, who will probably recommend
should be conveyed to all parties in the distribution chain, the purchase of a product liability insurance policy before
from the export resellers to the foreign import distributors anything is shipped overseas.
to the local dealers to the end users. Be a broker if no product liability insurance is available.
If no distributor or dealer network exists in a foreign country Again, exporters that explicitly take a brokerage position,
(often a problem in developing areas), a decision not to sell and can show that this is their customary way of conducting
may have to be considered unless the manufacturer or the business, should issue product liability disclaimers on every
exporter is in a position to provide on-site after-sales transaction to all parties concerned, specifying their role in
warranty services. the transaction clearly and in writing.
The need for a good foreign distributor/dealer network. Chapter 10: Protection of Intellectual Assets
The effective execution of product warranty and more INTELLECTUAL ASSETS AND GOOD WILL
general after-sales service is the key to overseas market Intellectual Assets
survival and growth. This fact highlights the need to build an
experienced distributor network and a competent dealer Intellectual assets consist of patents, trade names,
organization in foreign markets. The U.S. manufacturer, the trademarks, and copy-rights, the sum of which identify a
U.S. exporter, and the foreign customer will rely upon that company’s goods and services as belonging to it. They are
network and organization to provide a long-term mutually duly granted and registered documents which announce to
rewarding relationship. all parties that assets consisting of specified inventions,
innovations, works of art, original writings, music, business
PRODUCT LIABILITY names, product names, corporate logos, and package
This thorny issue comes up when someone has been injured designs and labels are proprietary to their creators and may
or property has been damaged by the direct or indirect use not be replicated without specific permission.
of a product. Sometimes a product liability situation can
arise out of a warranty problem. Many times, it happens Intellectual Assets Are Intangible
because of the incorrect use of a product; sometimes it Someone who breaks into a company’s offices and steals a
occurs because a product falls on someone or something or computer or telecommunications equipment robs their
breaks up or explodes and destroys property and injures owner of a tangible and measurable asset, and the owner is
people. often painfully aware of the loss. However, the theft of
intellectual assets, though it may go undetected for a long
The Extent of Product Liability time, is far more injurious and costly to legitimate
Product liability exposure accompanies a product anywhere businesses. Intellectual assets are, for many companies,
the product goes. It is rarely successfully disclaimed. If an their most valuable property.
item is going to Mongolia, its producer and anyone else
connected with its sale, shipment, and servicing will be Exclusivity and Infringement
legally exposed if it is found to have caused damage to As indicated above, patents, trademarks, trade names, and
people and/or to property in Mongolia or on the way there. copyrights that identify goods and services as belonging to a
specific producer mean that no one else in a given
Protection from product liability exposure. It is important jurisdiction may replicate those intellectual assets without
for a manufacturer to make sure that the installation, the express permission of their owner. While infringements
operating, and usage instructions are fully understood by all occur routinely in the United States, they are often more
parties concerned. A working familiarity with the local flagrant in many other countries.
residents to simply register their trademarks in the country
Trade Name without contest if they are already in use in the United
This can be the name under which a business functions. The States. The process is even more streamlined in the EU,
simple act of initially registering a trade or business name at where since 1975 it has been only necessary to file with the
the city, county, or state level for tax purposes protects the EU government in Brussels, Belgium, in order to have
use of that name from infringement by others without the coverage throughout the Western European region.
consent of the business owner. However, this protection is However, it should be noted that treaty violations, especially
only statewide at best. Should the business ever in developing areas, are frequent.
contemplate becoming a player in the national marketplace,
the registration of its trade name in Washington, D.C. would Copyrights
be appropriate. Once that is done, trade name protection in These are the word, shape, and symbol combinations that
other countries can be achieved through a similar process. appear on labels and packaging. They can be protected from
infringement nationally and internationally by registering
Trademarks them in all markets where a company plans to operate. As in
These are the company and product logos and names that the case of trademarks, there has been progress over the
symbolically describe a company's goods and services, years in simplifying the process of arranging for copyright
making them recognizable to end users and consumers and protection abroad. A number of bilateral treaties between
distinguishable from those of the competition. A trademark the United States and other individual countries have largely
can be a word, symbol, drawing, or design or some sort of done away with the tedious, time-consuming, and expensive
combination of all these expressions which identify a country-hopping process.
product, product line, service, or artistic creation as being
proprietary to an individual or firm. Patents
These are inventions and unique innovations that a company
Trade names, once registered, can be considered in the possesses which distinguish its products from all others. The
same category as trademarks. Hence, the Coca-Cola patent itself is a temporary government grant that allows
Company is both a trade name and trademark due to its the patent holder to deny everyone else the right to make,
unique shape and spelling. So too are the words Coke and use, and/or sell the registered invention. A patent is valid for
Diet Coke. The Coca-Cola Company and all its products a non-renewable period of 19 years, although it may be
would not be where they are today were it not for the zeal extended for an additional number of years under some
and jealousy with which corporate executives and their legal circumstances.
staffs guard these assets globally. Market-oriented companies like Coca-Cola, Nestle, and
Disney do not rely as much on patent protection as do
An unregistered trademark may be protected by common technology-oriented firms such as Westinghouse, IBM, and
law in the United States, but only in those few states that Hewlett-Packard. Crossover businesses such as Microsoft
still subscribe to common law. Common law usage is also depend on patent, trademark, trade name, and copyright
declining in the United Kingdom as the nation starts to protection.
harmonize its commercial practices with those of its There are three types of patents: utility (product) patents,
European Union (EU) partners. In the United States, design patents (good for a maximum of 14 years), and plant
trademarks may be registered with the Federal Patent and (process) patents.
Trademark Office. Once issued, a trademark is valid for ten A utility patent protects the invention. To qualify, it must be
years, after which it can be renewed. However, trademark shown that the item will serve a “useful” purpose and is
owners must file their intent to continue the use of their significantly (patently) different from anything else currently
registered trademarks within the first five years of on the market.
trademark life. Patents are thus also available for innovations that expand
the use or application of the original device. Hence, a four-
In the past, U.S. companies that wished to legally protect legged seating device with a backrest, the whole thing being
their trademarks from infringement by residents in other called a “chair” and never having been in evidence before,
countries would have to proceed on a nation-by-nation basis could be eligible for a utility patent. Additional patents could
to register them. Unless a bilateral treaty existed between be granted if arms or rockers were subsequently added. The
the United States and the country in question, the American way or process by which the chair is made, if it is sufficiently
firm would actually have to petition for a trademark as if it unique, might be eligible for a plant patent.
were a first-time application. Plant patents are more important to protect than utility
This situation has improved over the years. The United patents, mainly because very often the process governs the
States has treaties with over 100 countries, allowing U.S invention. When the Polaroid camera was developed, it was
covered by more than 300 distinct process patents that took Goodwill Is a company's Image. Corporate goodwill is
Eastman Kodak over 25 years to decipher. When Kodak encapsulated in a corporate image and personality. Goodwill
finally caught up and introduced its own instant camera in items are all those attributes that give small and large
time for the U.S. bicentennial in 1976, it was clobbered by a companies recognition and appeal— things to which
paralyzing lawsuit that resulted in a settlement of over $900 companies can claim pride but no legal ownership.
million to Edwin Land’s company years later. These may include charitable acts and sponsorships,
Design patents protect the uniqueness of a design, like that participation in public works and education, and a
of a chair or vehicle which may have ornamental and reputation for fairness, prompt ser- vice, and product
aesthetic purposes. Interesting desk lamps and computer excellence, among many others. A company with a high level
icons are occasionally given design patents. of goodwill may find it easier to establish market share and
finance expansion. A company with limited goodwill may
The Importance of Protecting Technology Know-How, and find market access blocked and may experience difficulty
Name obtaining necessary government licenses and general
The United States is a net exporter of technology. This acceptance of its goods and services.
technology is sold in the form of intellectual properties
(patents sold for a fee or rented as part of a licensing Goodwill as a marketable asset
agreement). Goodwill is especially marketable when one wants to sell the
Royalties and fees received by U.S. companies in 1995 were business and when the enterprise is small and local.
four times greater than those paid out to foreign However, goodwill alone becomes less marketable as a
corporations. However, this does not negate the fact that business grows large and multinational. The problem is that
many intellectual properties of U.S. origin are stolen without no individual or firm can legally claim exclusivity to goodwill.
compensation by residents of other countries. Even where A company’s goodwill must therefore be complemented by
licensing agreements have been negotiated, U.S. companies specific and legally protectable intellectual assets if the
often find their foreign licensees less than honest in business is to remain intact.
reporting production and sales figures. It has also been
revealed that licensing arrangements have on occasion been The International Legal Environment
sought by overseas residents primarily to acquire technology The General Agreement on Tariffs and Trade, superseded
and know-how without having any plan to compensate U.S. today by the World Trade Organization, the Paris Convention
inventors. for the Protection of Industrial Property, the Berne
Very often, governments encourage or at least do not Convention for the Protection of Literary and Artistic Works,
discourage this form of activity. The rights of U.S. citizens in and a number of other international organizations,
trying to protect their patents, trademarks, and copyrights has been addressing piracy and counterfeiting issues for
from infringement in countries like China and Brazil are many years. The United States also has in place many
usually ignored. The result has been a proliferation in recent treaties with other nations that are supposed to protect the
years of product piracy and counterfeiting, inflicting serious rights of U.S. patent, trademark, and copyright holders. The
market losses on U.S. companies. only real progress has been with the EU, where U.S.
intellectual property is protected about as well as it is in the
Goodwill United States.
Business executives normally think of assets in terms of cash,
inventories, accounts receivable, buildings, desks, motor A poor record of protection. Patents, trademarks, and
vehicles, and a host of other tangible items that have a copyrights are currently poorly protected in Brazil, China,
purchase cost, a book value, and a discernible market value. India, Korea, Indonesia, Malaysia, Mexico, the Philippines,
Business executives are also familiar with the notion of Taiwan, Singapore, Saudi Arabia, and the United Arab
goodwill as an asset, but small companies often tend to treat Emirates. Product piracy and counterfeiting are ongoing
goodwill in a casual manner, as if it is there but not worth problems in all these areas and in many others as well.
much.