FIVE STAR HOTEL AT PERIYA MUDHALIAR CHAVADI

INTRODUCTION

FIVE STAR HOTEL

*Hotels are an important component of tourism industry.

*Hotels are definitely one of the fastest growing sectors in the tourism sector and
it is truly justified as accommodation is the key part in the development of any
country or region’s tourism.

*The development in the hotel industry leads to major break through in the
tourism of the country

*The beautiful and exotic location are new accessible for the entire tourists
coming to the country.

*The purpose of the thesis is to design a five star hotel which will be functional
aesthetically sound with good services to develop a property that simultaneously
meets the needs of the guests, the staffs and the owner.

*Hotel ratings are often used to classify hotels according to their quality.The rating
outside of the building are based on an objective facilities and services provided
assessment and are not in any way related to ambience, charm or other subjective
criteria.

BACKGROUND STUDY OF THE HOTEL

A hotel can be said to wear two faces. The paying customer sees only the “front of
the complex “and this must be all he desires – a wish fulfilment, an ago blinder,a
status symbol and the promise of great delight.

The “back of the hotel complex” is all that makes things happen. These include the
kitchens, stores, services etc. This area must be laid out with two paramount

objectives control and efficiency. Control is important because pilfering is a real

danger while inefficiency results in time wastage and reduction in productivity.

When a guest enters the hotel lobby, he should be over whelmed by a feeling of
serenity or enchantment or revulsion – but never confusion. The registration desk for
instance and the elevators should be immediately apparent. The main administrative
area usually backs up to desk. The restaurant, bars and other such spaces should be
either visible from or well indicated in the lobby area.

The exploitation of the site configuration and characteristics in the location of facilities

Circulation (vertical and horizontal) i.e.The problem created by the different

directional movements .

The architecture of the proposed hotel complex must be attractive. The design element
must inspire and evoke feeling among the guest

Provision of adequate parking facilities for both the staff and other users.

NEED OF THE PROJECT

As per the Indian tourism statistics At A Glance 2020, there are 205 hotels and
25278 hotel rooms are approved in India.

The growing tourism industry and hospitality industry has emerged as one of the
prime growth factor and hotel adds much value to it.

In India , the industry’s direct contribution to the GDP is expected to record an

annual growth rate of 10.35% between 2019 and 2028.

In 2020, the Indian tourism sector accounted for 31.8 million jobs which was
7.3% of the total employment in the country.

Many companies in India has an eyeing out to establish new hotels in 2022.
The Government introduced a scheme to boost the tourism sector by providing
one month free tourist visa to 5 lakh tourists until March 31, 2022.

AIM

The main aim of the project is to design a five star hotel for tourist and business
travellers who are coming from different countries and cities.

To achieve a fully functional hotel without compromising the services

The main aim is to design a five star hotel that is elegantly embedded in the surrounding
landscape.

OBJECTIVE

To design a five-star hotel as per the guideline.

To provide a basic hospitality, while promoting the functional efficiency ofspace

and circulation.

To create efficient service networks keeping in mind the highest standard of

hospitality industry.

To provide visual refreshment.

SCOPE

To develop effective spaces in hotel which could become a perfect place of

living , meeting as well as recreation for people.

To analyse and give solution to the problem that the tourist and business travellers
face in terms of accommodation and their effective utilization as well.

To develop the facilities and the amenities at the five-star hotel complex which
could serve the people tends to visit more and more.

To establish requirement for five-star hotel and accommodation for staffs.

 LIMITATION

The limits of this study design are constrained to the main building and
amenities.

Following the guideline and responding to the site conditions, the design will be
efficient and functional on its own.

RESEARCH METHODOLGY

The research method used in this project include qualitative and descriptive case
study research methods.

Primary data for the study includes information from direct sources such as: Direct
interview and enquiries from hotel users and management, carrying outsite visit
for on spot observations on existing facilities.
Secondary data includes information from textbooks, publications , unpublished material,
internet .

REQUIREMENTS

H/R DEPARTMENT

H/R Office 128 Sqm

H/R/Director Room 7.5 Sqm
Interview Room 7 Sqm
Record Room 6.8 Sqm
Section Manager 14 Sqm
Marketing Manager 6.5 Sqm
General Manager Office 12 Sqm
Executive Assistance Manger 8.58 Sqm
Director Room 40 Sqm
Toilets
Board Room For Staffs 28 Sqm
Interview Room 1 & 2 22 Sqm
Training Manager 22 Sqm
Audio Visual Room 22 Sqm
Storage For Food And Drinks
Maintance Area 75 Sqm
Transformer 75 Sqm
Panel Room 145 Sqm
Diesel Generator 98 Sqm
Ac Plant 205 Sqm
Pump House 40 Sqm
Sewage Treatment Plant 125 Sqm
Laundary Room 85 Sqm

Services
Edp Office 14.85Sqm
Edp Mnanger 8 Sqm
Server Room 6.2 Sqm
Ups Room 6.4 Sqm

Rooms
Deluxe Room 38 Sqm
Bussiness Class Room 40 Sqm
Suite Room 56 Sqm
Executive Suite Room 70 Sqm
Presidential Room 90 Sqm

LITERATURE STUDY

DEFINITION OF HOTEL

The word hotel is derived from the French hôtel, (coming from the same origin as
hospital) which referred to a French version of a building seeing frequent visitors, and
providing care, rather than a place offering accommodation , also it refers to a French
version of townhouse.

The word hotel could have also derived from the hostel, which means ‘ place to stay
for travellers ‘
A hotel is defined as a ‘ place where travellers can receive food or shelter , provide
he/she is in a position to pay for it and is in fit condition to be received ‘

Hotels can be defines as commercial establishments that provide lodging and often
meals and other services to the public.

The Time Saver Standards for building types edited by Joseph De Chiara and John
Harcock Callender opines that – the primary function of the hotel is to provide bed
and board ,while the book – principle of Hotel design edited by TheArchitect
Journal writes that – the purpose of any hotel is to satisfy the particular needs of a
selected client group at a suitable price structure adding that - there are many types
of hotels .

HISTORICAL PRESPECTIVE AND ORIGIN OF HOTEL

Historically , the development of hotels dates back some twelve thousand years.
Then it was based on people living in isolated communities extending hospitality
to occasional travellers in exchange for news and communication with the rest of
the world. Later money became the factor of exchange, and traveller were expected
to pay. Some facilities became known for these services and maintained a certain
portion of their household for this growing business. Inthis time , the inns were
rare.

Increased travellers gave rise to trade route, which had shelter for lodging. Later
on, with the appearance of large metropolitan centres of large empire, the searchfor
wealth created an influx of people from other areas. Accommodation in these big
cities became difficult and people were forced to pay for their lodging.More
household began to devote most of their time and living space to guests who were
willing to pay. As the business became more lucrative, families began to earn
their livelihood by devoting all their time to these paying guests.

Therefore, the earliest hotels were merely small family business which offered -
bed and board devoid of all the present day complexities of the modern hotel.
These later, developed into hostelries, which were bigger and had more pleasant
surrounding. During those days , the hostelries consisted of the front part of the
house which the reception and the public rooms, or the covered arcades in the
caravansaries where the guest gathered to dine and to socialize. The other halfof
the house, the back of the house was where food was prepared and where the
guests services amenities were taken care of .

As these lodging began to gain recognition, state authorities tried to supervise

their running. This did not help much to improve their conditions.

One point in the patronage of these hotels at that period which is no more the
situation now is the nobility and people of the upper class did not have need for
these inn. They were usually recognized and harboured by others of the upper class,
or were offered the best hospitality in religious establishments whose existence
was generally supported by them.

With the emergence of the industrial revolution, the business of inn-keeping began
to progress. Better and newer ideas were introduced in and around London.
Services were upped and standards of cleanliness were improved. By the end of
the 18th century, English inns gained the reputation of being the finestin the world,
attaining their peaks during the middle of the 19th century.

About the end of the 18th century, there was a departure from the customary
method of housing guests to providing luxury and catering. The term “hotel”was
given to these new forms of inns in France and later in England.

The first great development of this new hotel in Switzerland during the early 19th
century. Swiss Hotelier internationalized the hotel industry by importing French
cooks. This attempt to attract visitors by introducing inducement in formof extra
or special visitors became the model for hotels springing up all over Europe.

In America, the development of the industry was much faster, following the trend
of innovation and uninhibited advancement characteristics of Americas inthat age.
Shortly after the revolution, American inns became the largest in theworld and were
set to providing the best services available.

The railroad companies saw the advantage of the hotel idea. They developed hotels
at important railroad junctions and station to cater for and further entice their
travelling clientele. It became evident that the United State would assume leadership
in the development of the modern first-class hotel, primarily becausethe average
American did considerably more travelling than the resident of other countries.
Secondly, contrary to what is obtained in Europe, anyone who could afford it, where
from the aristocracy or the populace, could enjoy the services of the hotel.

The city Hotel in the New York was opened in 1894, the first building in
America to be erected specifically for that purpose. New York’s first skyscraper,
a six storey building, was the Adelphi Hotel.

Between 1829 and 1850, the American Hotel industry saw competition and the
race to put up better, more luxurious hotels became hotter. The pioneer of the

modern first-class hotel was the Tremont House in Boston, designed by Isiah
Rogers. It featured single and double rooms. The doors had locks and the staff
were hired and trained for better treatment. It was followed by other first calss
hotel in Chicago, St. Louis and Omaha. Later, the palace was built in San
Francisco. Though a financial loss, it was a triumph in appearance, structure,
equipment and luxury.

Between 1910 and 1920, the pace slowed down, only to usher in another golden
age in the history of hotel development. In this golden age, there was an all-time
peak both in the number of hotels built and the money thrown in. The Conrad Hilton
was opened in 1927. With its 3,000 rooms, it gained the title of- The World’s
Largest Hotel.

Just before 1940, the hotel industry’s worst recession set in. Due to the mass
movement of people(who constituted the trained staff) during the World War 2,to
the war development projects and areas, and the great loss of the clientele ofmany
hotel, the hotel industry experienced tremendous change. The modern commercial
hotel was born, and standardization for further hotel construction made its debut.

TYPES OF HOTEL

Hotel type are wide and varied. Hotel may be commercial or transient, resort,
residential or motel depending on their main market orientation. Generally
speaking, amin hotel types and their characteristics include

They also provided in house secretarial services, as well as facilities such as

letter drafting, typing, faxing and photocopying of documents for the

convenience of their guests. The duration of guest stay is generally very short at
these hotels. The occupancy level is higher during the weekdays and slightly lower
during weekends.

Transient hotels cater to the needs of people who are on the move and need a
stopover route to their journey. Located in close proximity to ports of entry,
such as seaports, airports, and major railway stations, these hotels are normally
patronized by transient travellers.

They have rounded a clock operational room service and coffee shop and offer all
the facilities of a commercial hotel. The occupancy rate is usually very high,
something more than 100 percent, as rooms can be sold more than once on a given
day.

RESORT HOTEL

Hotels that are located at tourist destinations such as hill stations, sea beaches, and
the countryside are referred to as resort hotels. These hotels have a very calm and
natural ambiance.The room rates in these hotels may range from moderate to high,
depending on the additional services offered. The occupancyin resorts is normally
higher during vacation time and weekends when guests want to take a break from
their weekly routine.

temporary official deputation to a city where they do not have their own
residential accommodation.

The guest may choose to contract some or all of the services provided by the
apartment hotel. The hotel signs a lease with the guest and the rent is paid either
monthly or quarterly.

The more common classification system include ‘star’ rating, letter grading, from
‘A to F’, diamond or simply a ‘satisfactory’ or ‘unsatisfactory’ footnote to
accommodation such as hostels and motels. System using terms such as Deluxe/
Luxury, First Class/Superior, Tourist Class/ Standard, and Budget Class/ Economy
are more widely accepted as hotel types, rather than hotel standards.

Some countries have rating by a simple public standard – Belgium, Denmark,

Greece, Italy, Malta, Netherland, Portugal, Spain and Hungary have laws defining
the hotel rating. In Germany, Austria and Switzerland the rating is defined by the
respective hotel industry association using a five star rating system- the German
classification are Tourist (*), Standard (**), Comfort(***),First class (****) and
Luxury (*****) with the mark Superior to flag extras beyond the minimum defined
in the standard. The Swiss hotel rating was the first non-government formal hotel
classification beginning in 1979. It did influence the hotel classification in Austria
and Germany. The formal hotel classification of the DEHOGA (German Hotel and
Restaurant Association) started on 1 August 1996 and proved successful with
80% guests citing the hotel stars as the main criteria in hotel selection. This
implementation influenced the creation of a common European Hotel stars rating
system that started in 2010.

In France, the rating is defined by the public tourist board using a four-star system
which has changed to five-star system from 2009. In South Africa, the Tourist
Grading Council of South Africa has strict rules for a hotel type grating up to 5
stars. In India, the classification of hotel is based on two categories suchas “Star”
and “Heritage”. Hotels in India are classified by Hotel and Restaurant Association
Classification Committee(HRACC), Ministry of Tourism, India. In New Zealand,
hotels and other tourism services are graded by Qualmark, whichis owned by
Tourism New Zealand, a government organisation.

The more common classification system include ‘star’

21 rating, letter grading, from
‘A to F’, diamond or simply a ‘satisfactory’ or ‘unsatisfactory’ footnote to
accommodation such as hostels and motels. System using terms such as Deluxe/
Luxury, First Class/Superior, Tourist Class/ Standard, and Budget Class/ Economy
are more widely accepted as hotel types, rather than hotel standards.

Some countries have rating by a simple public standard – Belgium, Denmark,

Greece, Italy, Malta, Netherland, Portugal, Spain and Hungary have laws defining
the hotel rating. In Germany, Austria and Switzerland the rating is defined by the
respective hotel industry association using a five star rating system- the German
classification are Tourist (*), Standard (**), Comfort(***),First class (****) and
Luxury (*****) with the mark Superior to flag extras beyond the minimum defined
in the standard. The Swiss hotel rating was the first non-government formal hotel
classification beginning in 1979. It did influence the hotel classification in Austria
and Germany. The formal hotel classification of the DEHOGA (German Hotel and
Restaurant Association) started on 1 August 1996 and proved successful with
80% guests citing the hotel stars as the main criteria in hotel selection. This
implementation influenced the creation of a common European Hotel stars rating
system that started in 2010.

In France, the rating is defined by the public tourist board using a four-star system
which has changed to five-star system from 2009. In South Africa, the Tourist
Grading Council of South Africa has strict rules for a hotel type grating up to 5
stars. In India, the classification of hotel is based on two categories suchas “Star”
and “Heritage”. Hotels in India are classified by Hotel and Restaurant Association
Classification Committee(HRACC), Ministry of Tourism, India. In New Zealand,
hotels and other tourism services are graded by Qualmark, whichis owned by
Tourism New Zealand, a government organisation.

HOTEL CLASSIFICATION/RATING 21

Fig.1. from "Five-star Superior" rating at the Hotel Vier Jahreszeiten Kempinski in Munich, Germany

The star classification system is a common way of rating hotels. Higher starrating
indicate more luxury and facilities.

Hotels are independently assessed in traditional system and rest heavily on the
facilities provided. Some consider this disadvantage to smaller hotels whose quality
of accommodation could fall into one class but the lack of an item suchas elevator
would prevent it from reaching a higher categorization.
In recent years hotel rating system have also been criticized by someone who
argue that the rating criteria for such systems are complex and difficult for lay
persons to understand. It has been suggested that the lack of a unified global
system for rating hotels may also undermine the usability of such schemes.

STANDARDS OF HOTEL CLASSIFICATION

Food services, entertainment , view, room variation such as sizes and additional
amenities, fitness centre, ease of access and location may be considered in
establishing standard.
MOTELS

The word ‘Motel‘ is formed by merging the two words motor and hotel. Theyare
located primarily on highways and provide modest lodgings to highway travellers.
This phenomenon was quite common in American and European countries.

Travelers who were traveling in their own vehicles needed neat and clean
accommodation for the night. They also required garages, along with refuelling
facilities for their vehicles. In the year 1950, the concept of motels came into
existence to meet the requirements of such highway travellers.

AIRPORT HOTEL

These types of hotels typically target business clientele, airline passengers with
overnight travel layovers or cancelled flights and airline personnel. Some hotels might
give free transport between hotel and airport.

Some hotels also provide meeting facilities to attract guests who travel to a
meeting by air and wish to minimize ground travel. Another attraction of these
hotels is instead of charging the guest on a daily basis guests can also pay for their
room on an hourly basis
RESIDENTIAL HOTEL

As the name suggests, Residential hotels provide accommodation for a longer

duration. These kinds of hotels are generally patronized by people who are on a

COMMERCIAL OR TRANSIENT HOTEL

This is the most important type of hotel and is built to cater for the salesmen and
other travelling businessmen. Commercial hotels are generally situated in the city
centre. These hotels provide high-standard rooms and amenities, along with high-
speed internet connectivity, business centre and conference hall. The more common
classification system include ‘star’ rating, letter grading, from ‘A to F’, diamond
or simply a ‘satisfactory’ or ‘unsatisfactory’ footnote to accommodation such as
hostels and motels. System using terms such as Deluxe/Luxury, First
Class/Superior, Tourist Class/ Standard, and Budget Class/ Economy are more
widely accepted as hotel types, rather than hotel standards.

Some countries have rating by a simple public standard – Belgium, Denmark,

Greece, Italy, Malta, Netherland, Portugal, Spain and Hungary have laws defining
the hotel rating. In Germany, Austria and Switzerland the rating is defined by the
respective hotel industry association using a five star rating system- the German
classification are Tourist (*), Standard (**), Comfort(***),First class (****) and
Luxury (*****) with the mark Superior to flag extras beyond the minimum defined
in the standard. The Swiss hotel rating was the first non-government formal hotel
classification beginning in 1979. It did influence the hotel classification in Austria
and Germany. The formal hotel classification of the DEHOGA (German Hotel and
Restaurant Association) started on 1 August 1996 and proved successful with
80% guests citing the hotel stars as the main criteria in hotel selection. This
implementation influenced the creation of a common European Hotel stars rating
system that started in 2010.

In France, the rating is defined by the public tourist board using a four-star system
which has changed to five-star system from 2009. In South Africa, the Tourist
Grading Council of South Africa has strict rules for a hotel type grating up to 5
stars. In India, the classification of hotel is based on two categories suchas “Star”
and “Heritage”. Hotels in India are classified by Hotel and Restaurant Association
Classification Committee(HRACC), Ministry of Tourism, India. In New Zealand,
hotels and other tourism services are graded by Qualmark, whichis owned by
Tourism New Zealand, a government organisation.

HOTEL STARS 21

The European Hotel Stars Union has created a profiling system based on the earlier
German hotel star system that had widely influenced the hotel classification in
central Europe. The main criteria are in quality management, wellness and sleeping
accommodation. In the catalogue of criteria each entry is associated with a number
of points- each hotel star level requires a minimal sumof points besides some
criteria being obligatory for the level. The minimum requirement for the Superior
flag requires the same sum of points as for the next Hotel star level.

Hotel star : Tourist

100% of the rooms with shower, WC or bath tube, WC,Daily room cleaning,
100% of the rooms with colour TV together with remote control, Table and chair,
Soap or Body wash, Reception service, Facsimile at the reception, Publicly
available telephone for guests, Extended breakfast, Beverage offeringthe hotel,
Deposit possibility.
 S- Superior Tourist The Superior flag is provided when the additional services
and accommodation provisions are not sufficient for the next HotelStar.

Breakfast buffet, Reading light next to the bed, Bath essence or shower gel,Bath
towels, Linen shelves, Offer of sanitary products, Credit card service.

S Superior Standard The Superior flag is provided when the additional

services and accommodation provisions are not sufficient for the next Hotel Star.
The Standard-Superior does usually offer same service level as three star hotel but
the interiors of the hotel are smaller and cheaper so that the three starswere not to
be awarded by the inspection body.

Comfort in addition to the standard star (**) hotel:

Reception opened 14 hours, accessible by phone 24 hours from inside andoutside,

bilingual staff (E.g. German/English)

Three piece suite at the reception, luggage service, Beverage offer in the room,
Telephone in the room, Internet access in the room or in the public area, Heating
facility in the bathroom, hair-dryer, cleansing tissue , Dressing mirror, place to put
the luggage/suitcase , Sewing kit, shoe polish , laundry and ironingservice,
Additional pillow and additional blanket on demand, Systematic complaint
management system.

First Class in addition to the comfort star (***) hotel

Reception opened 18 hours, accessible by phone 24 hours from inside and

outside, Lobby with seats and beverage service, Breakfast buffet or breakfast
 menu card viva room service, Mini-Bar or 24 hours beverage via room service,
Upholstered chair/couch with side table, Bath robe and slipper on demand.
Cosmetic products , Internet access and internet terminal, Restaurant .

Luxury in addition to the first class (****) hotel

Reception opened 24 hours, multilingual staff, Doorman service or valet parking,

Concierge, page boy, Spacious reception hall with several seats and beverage
services, Personalize greeting for each guest with fresh flowers or a present in the
room, Mini bar and food beverage offer via room service during24 hours ,
Personal care products in flacons, Internet in the room, Safe in the room, ironing
service , Turndown service in the evening.
CASE STUDY

PARK HYATT GUINDY

THE RAIN TREE ANNA SALAI

NET CASE STUDY

VIVANTA BY TAJ WHITEFIELD BANGALORE

LONE HOTEL

SITE
 SITE AREA : 29834SQ.M (7.3 ACRE)

WHY THIS SITE ?

*The proposed site is at Periya Mudhaliar Chavadi with Excellent Connectivity of All
Means of Transport
*The location of the site is easily accessible from pondicherry.
*It can attract more tourists as it would be the first five star hotel in nearby
Pondicherry.
*The large area of the site can be used for horizontal expansion with a more spread
out design with sufficient courtyards, gardens and landscaping elements.

*The vastness of the site can enable the implementation of artificial water bodies thin
the site.