PROFESSIONAL SUMMARY NEETHU A R

Currently working as a VoIP

VoIP NETWORK ENGINEER
Engineer for socite genrale . Here
+91 8606182544 Neethurajendran95@outlook.com
I’m in a post implementation
support team, giving 24x7 support
to our client’s cisco voice network.I OBJECTIVE
have strong hands on experience on
CISCO IPT
To acquire a position that affords the opportunity to enhance my
technical expertise, problem solving skills and willingness to learn to
EDUCATION make an organization successful.
 2015-2018
BSc in PROFESSIONAL EXPERIENCE
Mathematics from
Calicut University 14/08/2018 to till date
 Experience : 3 Years 
 2013-2015  Company :SOCITE GENRALE 
12th from Kerala State Board  Designation : VoIP Network Engineer

 2013 JOB RESPONSIBILITIES

10th from Kerala State Board

 Troubleshooting and providing support of Cisco IPT for client.

COURSE COMPLETED
 Responsible for handling, implementation of Cisco IP phones, support
 CCNA R&S basic CME issues.
 CCNA COLLABORATION  Configuration and management and troubleshooting of IP phone
registration issues.
 CCNP COLLABORATION
 Moving, Adding, Changing and Deleting Extensions (MACD).
PROFILE  Configuration and troubleshooting of Extension mobility.
 Class of service using partition and CSS
D.O.B : 27 June 1998  Handled system generated tickets as well as user tickets.
GENDER : Female  Configuration of CAC & AAR
LANGUAGES : English  Provide 24/7 business support environment
 Implementing and troubleshooting features such as speed dial, call
forwarding, Transfer, Call Park, call pick up.
ADDRESS PRESENT:  Configuring Cisco Unity and Unity connection.
 Configuration of dial-peer.
Azhakuvalappil (H) Pallikkuth,
 Monitoring and troubleshooting of voice Gateways:H323,MGCP and
pattikkad (PO),Malappuram
SIP
(DIST)kerala
 Configuration of voice interfaces: FXS,FXO,ISDN E1/T1
 Management of voice mail users
KEYSKILLS: PROTOCOLS:  Collecting reports from RTMT,CDR,CMR,DNA.
 Troubleshooting SCCP IP phone.
CUCM SCCP
CUC SIP
 Configuration of Conference Bridge.
IM&P H323
MGCP
RTP/RTCP
 TECHNICAL SKILLS

 Configuration and troubleshooting of Extension mobility.

 Knowledge on Show commands and various debug commands.

 Class of Service Control and Restrictions Using Partitions and CSS.

 Configuration of Media Resources like Music on Hold (MOH), MTP and Transcoder resources.

 Bulk Administration (BAT) of IP Phones, Users and IP Communicator.

 Configure routers, switches and other networking equipment's for testing activities.

 Usage of monitoring tools like Real Time Monitoring (RTMT) Tool.

 Integration of CUC with CUCM using SCCP and SIP protocols.

 Configuration of Call Manager express (CME) on Cisco routers.

 Troubleshooting SCCP IP phone.

 Configuration and management of Cisco IP Phones and Third Party SIP phones.

 Call Admission Control (CAC) and Automated Alternate Routing (AAR).

 Configuration of SRST and Standard Local Route Group (SLRG).

 Single Number Reach (SNR) and Mobile Voice Access (MVA).

 Knowledge on DB Replication.

 Configuration of Conference Bridge.

 Basic understanding of UCCE & UCCX (agent creation & Skill assignment).

 Soft-phone administration.

 Cisco Unified Border Element (CUBE). Device Pool, Region, Location.

 Phone Button Template, Soft key Template.

DECLARATION

I hereby declare that all the above said information is correct to the best of my knowledge and I bear the
responsibility for the correctness of the said particulars.

NEETHU A R