Troubleshooting Tips

 If PID is changing in the micro services, then there is a shadow service running. Go to
Task manager, to the details tab, and look for the service. Look for the service with the
PID number, and if there is a secondary of the same service running, and the PID is
different, right click, and end process tree.

 If there is a hard crash of BriefCam you can see this in the synopsis client in the
status tab for initial troubleshooting.

 F12 Chrome debugging 1st Look at network and console tab for relevant error
messages, and click on error if present

 3 main BriefCam Server Logs to Troubleshoot “Fetching” “Processing” Rendering

 A spike in the task manager is indicating that a chunk is being fetched to the VMS

 In Task manager in the process tab, you will see the BriefCam micro services.
Example, processing, fetching, rendering, etc.

 TS files are video stream files put together in BriefCam as part of the rendering
process

 After creating a case go to processing logs look for “Cache” and then double click on
“Cache” to see how many times it is displayed. If it displayed more than 13 times, then
the case will start processing. Press CTRL R to Refresh. If Cache is being displayed, then
it is confirmed that everything is being working as expected.