W

ROOMS DIVISION E
L
MANAGEMENT C
O
and M

ROLE OF THE ROOM

E

DIVISION MANAGER

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Learning Objectives:

01
Define rooms division management

02
Understand the role of a room division
manager

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What is a
Room Division
Management?
It is the process of maintaining the
various aspects of a hotel's rooms,
suites, and other lodging areas

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Several divisions, including…
Front Office

Room Reservation

Housekeeping Duties

Concierge Division and Guest Services

Security

Communications, as well as related services like

Accounting, Engineering, Human Resources and the Sales/Marketing

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 Some facts about ROOMS DIVISION MANAGEMENT

Room division
The room Room division
management is division is one management are
an integral such department, becoming
part in the and its manager increasingly
hotel play a critical important
industry role

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 Did you know?

An important part of a hotel's operation is

the division of rooms.

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Role of the
Rooms Division
Manager
Division managers are in charge of
monitoring the day-to-day activities of a
department or division.

They collaborate closely with Reservations

to ensure and optimize occupancy and
revenue, as well as provide all appropriate
projections.

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Concerns such as the

Financial
Employee Guest
Responsibility Guests
Satisfaction Satisfaction
for Rooms Services
Goals Goals
Division

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Concerns such as the

Guest
Security Gift Shop
Relations

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 T
H
A
N

Thank you!
K

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