“A STUDY ON CUSTOMER SATISFACTION ON ZOMATO WITH SPECIAL

REFERENCE TO STUDENTS OF DR. MGR UNIVERSITY, MADURAVOYAL”

SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE REQUIREMENTS

FOR THE AWARD OF THE DEGREE IN

BACHELOR OF COMMERCE

Submitted by:

S.NO. NAME REGISTRATION NO.

1 S. YOGESH 193121101534
2 P. VIGNESH 193121101502
3 B. VASANTH KUMAR 193121101493
4 R. VIGNESH 183121101503
5 C. SUBRAMANIAN 193121101448
6 A. SURYA 193121101467

Under the Guidance of

Ms. RUBEE SHANTHA MARY

Assistant Professor in Commerce

Department of Commerce

April 2023
 DEPARTMENT OF COMMERCE

BONAFIDE CERTIFICATE

This is to certify that this Project Report is the Bonafide work of Mr./Ms.
S.YOGESH, P.VIGNESH, B.VASANTH KUMAR, R.VIGNESH,
C.SUBRAMANIAN, A. SURYA Reg. No. 193121101534, 193121101502,
193121101493, 193121101503, 19312110148, 193121101467
carried out project entitled “A STUDY ON CUSTOMER SATISFACTION ON
ZOMATOWITH SPECIAL REFERENCE TO STUDENTS OF DR. MGR
UNIVERSITY, MADURAVOYAL” under our supervision from November
2022 to April 2023

Internal Guide Head of the Department

Ms. RUBEE SHANTHA MARY Dr.C.B.SENTHILKUMAR

VIVA VOICE EXAMINATION

This viva voice examination of this project titled “A STUDY ON

CUSTOMER SATISFACTION ON ZOMATO WITH SPECIAL REFERENCE
TO STUDENTS OF DR. MGR UNIVERSITY, MADURAVOYAL”

Submitted for Viva Voce Examination held on______________

Internal Examiner External Examiner

 DECLARATION

IS.YOGESH, P.VIGNESH, B.VASANTH KUMAR, R.VIGNESH,

C.SUBRAMANIAN, A. SURYA hereby declare that the Project Report
entitled “A STUDY ON CUSTOMER SATISFACTION ON ZOMATOWITH
SPECIAL REFERENCE TO STUDENTS OF DR. MGR UNIVERSITY,
MADURAVOYAL”is done by me under the guidance of Ms. M. RUBEE
SHANTHA MARY(Internal) is submitted in partial fulfilment of the
requirements for the award of the degree in BACHELOR OF COMMERCE.

DATE

PLACE

SIGNATURE OF THE CANDIDATE

ACKNOWLEDGEMENTS
 The ultimate results of any project work depend upon the help and
guidance of many people. The help and guidance of such people cannot be
left unnoticed I take this opportunity to thank them for providing the
relevant and necessary inputs for Successful completion of this project.

I thank Dr.M.G.R. Educational and Research Institute, Chennai, for this

academic vision in integrating the classroom learning with realties
situational experience, by making the project work, a part of curriculum.

I express my sincere thanks to Thiru.A.C.Shanmugam,B.A.B.L. Chancellor,

Er.A.C.S.Arunkumar,B.E. President, Thiru.A.Ravikumar Secretary
Dr.Geetha Lakshmi Vice Chancellor for permitting me to do this study and
the staff members for the support and co-operation in completing my
project in time.
I would like to express my deepest gratitude to Dr.C.B.SENTHILKUMAR,
Head of the Department of Commerce and my guide. Ms. RUBEE SHANTHA
MARY ASSISTANT PROFESSOR for the valuable guidance, Constant
encouragement, Supervision and motivation especially in times of difficulty
and stress.

They have been the inspiration and motivation which encouraged me to

work towards excellence in the challenging task I express my sincere
thanks to my beloved parents and friends who helped me personally and
for their kind support in completing this project.

TABLE OF CONTENTS

CHAPTER NO CONTENTS PAGE NO.

CHAPTER 1 INTRODUCTION
 CHAPTER 2 REVIEW OF LITERATURE

DATA ANALYSIS AND

CHAPTER 3
INTERPRETATION

FINDINGS, SUGGESSTIONS AND

CHAPTER 4
CONCLUSION

BIBLIOGRAPHY

ANNEXURE

LIST OF TABLES

TABLE TITLE PAGE NO.

NO.
 LIST OF CHARTS

FIGURE TITLE PAGE NO.

NO.
 ABSTRACT

This project is done to be part of DR. MGR EDUCATIONAL AND

RESEARCH INSTITUTE, MADURAVOYAL, CHENNAI. The project is entitled
as “A STUDY ON CUSTOMER SATISFACTION ON ZOMATO WITH
SPECIAL REFERENCE. The project aims to study the Customer satisfaction
is a term frequently used in marketing. “In researching satisfaction, firms
generally ask customers whether their product or service has met or
exceeded expectations”. To determine the motivating factor for purchasing
the product through Zomato. The management can maintain the positive
attitude of the Customers in order to improve the sales furthermore which
in turn to help the company to move towards the better prospects.
 CHAPTER 1
INTRODUCTION