SES Sales Platforms

Student Program

2
Student Program

Target Gen-Z

Who? : Students who are enrolled in schools, colleges & universities in India

How : 1. Student ID Verification OR 2. Email domain based OTP verification in ePOS

What? : Special prices on A series > 10K DP, Tabs, NPC Buds & Watches

Product Offer Smart Club Points Smart Club Enrollment

A Series > INR 10K DP 5% No Yes

Tab A & Tab S series 5% No Yes

NPC 5% No Yes

Wearables 10% No Yes

Please note that no loyalty points will be awarded on the student program transaction, however enrollment to the program will
be allowed so that the consumer can earn points on future purchases

Customer Journey

OR

Eligible Customer i.e Shares email ID for Create Account using Billing done using the same Special Offer is
Student billing and submit mobile no. & upload Student mobile no. applied on invoice
OTP in ePOS ID on https://bit.ly/3E5yngp
Ecosystem Program

4
Ecosystem Program
Drive Repeat Purchase

Post-purchase incentives for smartphone & tab buyers on Galaxy Tabs, Watches & Buds

Ecosystem Benefits up to Rs. 8000

Segment
Hearable top-up Tab top-up
Wearable top-up benefit NPC
benefit benefit

Rs.3K Rs. 2K Rs. 3K on Tab S8 series Galaxy Book3 Ultra /Pro

S, Fold, Flip
Not applicable for Fold 3 / Fold 4 / F
Not applicable for S22+ & S22
Rs. 2K on Others / 360 series: Rs.5000
lip 4 / S22 Ultra
Rs. 1K Galaxy Book 3 : Rs.3000
Smartphone >20K DP Rs.1.5K for Tab S8 series,
Rs. 1K
Except M & F series Rs. 1K for other Tabs 5000 for Galaxy Book 2
Not applicable A73
Pro, 4000 for Galaxy Bo
Tabs >20K Rs. 2K Rs. 2K Not applicable ok 2 360 & 3000 for Gal
axy Book Go
Please note that no ecosystem points will be awarded on the referral program transaction.

Customer Journey

Purchase eligible device at Enroll to Smart Club Redeem points on Watches, Additional discount is applied
SES or SDP (if not already enrolled) Tabs & Buds on invoice
S23 Ecosystem Benefits

Model NPC Tabs Buds Watches

S23 Ultra 2,000 3,000

5000 for Galaxy Book 2 Pro,

4000 for Galaxy Book 2 360

& 3000 for Galaxy Book Go Rs. 3000 on Tab S8

S23 Plus Series 2,000 3,000
5000 for Galaxy Book 2 Pro, Rs.2000 on Tabs

4000 for Galaxy Book 2 360

3000 for Galaxy Book Go

S23 2,000 3,000

6
Ecosystem Program
1 Unit 1 Unit 1 Unit 1 Unit
Tab>20K
Wearable (Watch) Hearable (Buds) Note PC
Eligible Purchase Tab S8 series Other Tab

5000 for Galaxy Book 2 Pro, 4000 for Galax

Flagship 3000 2000 3000 2000
y Book 2 360 & 3000 for Galaxy Book Go

5000 for Galaxy Book 2 Pro, 4000 for Galax

S22 Ultra 3000 2000 0 2000
y Book 2 360 & 3000 for Galaxy Book Go

5000 for Galaxy Book 2 Pro, 4000 for Galax

S22+ 3000 2000 3000 0 y Book 2 360 & 3000 for Galaxy Book Go

5000 for Galaxy Book 2 Pro, 4000 for Galax

S22 3000 2000 3000 0 y Book 2 360 & 3000 for Galaxy Book Go

5000 for Galaxy Book 2 Pro, 4000 for Galax

Fold3 / Fold 4 / Flip4 3000 2000 0 2000
y Book 2 360 & 3000 for Galaxy Book Go

5000 for Galaxy Book 2 Pro, 4000 for Galax

Smartphone > 20K 1500 1000 1000 1000
y Book 2 360 & 3000 for Galaxy Book Go

5000 for Galaxy Book 2 Pro, 4000 for Galax

A73 3000 2000 3000 0 y Book 2 360 & 3000 for Galaxy Book Go

5000 for Galaxy Book 2 Pro, 4000 for Galax

Tab > 20K 2000 2000
y Book 2 360 & 3000 for Galaxy Book Go
7
Referral Program

8
Referral Program
Drive Product Advocacy

Who can refer? : Anyone who makes a purchase of smartphone>20K DP at SES or SDP

How to refer? : By sharing unique referral url with friends and family

What are the benefits? : Both referrer & beneficiary earn Smart Club Points

Benefit for Benefit for

Product Beneficiary Referrer Max. Referrals
(Smart Club Points) (Smart Club Points)

Fold 4 & Flip 4 3500 2500

S22/S23 Series 2000 1500 3

A73, A53, A34, A54 1500 1000

Only for SKUs>30K DP

Please note that ecosystem benefits will not be awarded on the referral program (beneficiary) transaction
Customer Journey

Referral url
Purchase Friend
shared by SMS, Share with Friend registers Smart Club
eligible device purchases
WhatsApp & Friends on url points credited
at SES or SDP eligible product
Email
Smart Club Program

10
Customer Engagement Guideline
• Smart Club Loyalty Program completes the customer engagement loop by inspiring repeat purchase behavior

GREET ASK LEARN

Customer Relationship Management

Smile & greet the customer Ask questions to discover

Smart Club Rewards & Benefits

Pay full attention to customer

“Welcome to Samsung Smart customer needs requirement
Plaza”

ADVISE
 Confirm your learning and introduce solution
 Ask if customer is an existing member of Smart Club
 Use Smartdost App to learn about customer’s exclusive
loyalty offers (with customer’s permission via OTP)

YES X-PERIENCE
Close the sale and offer Post-purchase Invite customers to experience
support including loyalty enrollment & Samsung products, services &
membership benefits communication accessories
 Smart Club Spiel | Existing Member Purchase & Redemption
AFTER THE CUSTOMER HAS
FINALISED THE PRODUCT OF
YES
HIS/HER CHOICE, POLITELY
ASK:
“Are you an existing Smart Club
member ?”
COMPLETE THE
BILLING IN POS &
REDEEM LOYALTY
POINTS
XXXX POINTS have been
deducted from your account.
Please view the invoice for
complete details. A copy of the
same has been emailed & shared
on W hatsApp to you on your
registered email id & mobile no .
IF THE CUSTOMER IS AN EXISTING MEMBER, INFORM HIM /
HER OF THE BENEFITS :
Points from this purchase w ill be added to your account - > 2% if you are
a Elite member, 1.5% if Pro and 1.25% if you’re a Plus member. You also ASK THE CUSTOMER IF HE
get additional points worth Rs.21000, redeemable on various products at
WOULD LIKE TO REDEEM SMART
Samsung Smart Plaza & additional service points redeemable at service
centers CLUB POINTS
Would you like me to check your
existing rew ards through my
Smartdost app? I will need your
permission, contact details & OTP for
ADVISE THECUSTOMER the same.
BASIS HIS REWARDS LOGIN TO THE SMARTDOST
STATUS. IF NEEDED SHOW HIM/ HER APP & ENTER CUSTOMER
YOUR SMARTDOST LOYALTY MODULE CONTACT DETAILS
SCREEN
Congrats! My app tells me you have Please share your
permission to check your
XXXX points along with special
offers for XXXX products. W ould loyalty offers by sharing
you like to redeem these benefits? the OTP .
INFORM THE CUSTOMER PROVIDE POST-PURCHASE
ABOUT HIS CURRENT PROVIDE POST-PURCHASE SUPPORT, THANK & INVITE
MEMBERSHIP BENEFITS SUPPORT CUSTOMER TO RETURN
Additionally, you have earned XXXX Thank you for shopping with us.
amount with this purchase along with Please allow me to help you with Hope to see you again.
additional points worth Rs.21000. You details of demo & installation
may use the same for your next process.
purchase.

AFTER THE CUSTOMER HAS
FINALISED THE PRODUCT OF
HIS/HER CHOICE, POLITELY
ASK:
“Are you an existing Smart Club
member?”
HANDOVER THE SMART CLUB
LEAFLET TO THE CUSTOMER
You m ay refer to this
leaflet for m ore details.
Smart Club Speil | New Member Enrollment
TELL THE CUSTOMER ABOUT
THE PROGRAM IIN DETAIL
NO
“Sm art Club is a loyalty program with
which you can earn points on every
purchase. There are 3 m embership
tiers -
Plus, Pro & Elite”
TELL THE CUSTOMER HOW
TO USE THE POINTS
You can redeem the points
for your future purchase of
any Sam sung product like
Panels, Refrigerators,
Soundbars , m obile phones
from a Sam sung Sm art Plaza
COMPLETE THE
BILLING IN POS
May I know your phone no. & em ail
ID? W e require these details to
generate your m embership ID. A
copy of the bill will also be shared
via em ail & W hatsApp to you.
TELL THE CUSTOMER ABOUT
THE BENEFITS
“You get up to 2% points
on every purchase along
with total bonus points
w orth Rs.21000
&
Service points applicable
at service centers”
TELL THE CUSTOMER ABOUT
EXCLUSIVE OFFERS
“Sm art Club m embers also receive
exclusive member-only offers from
TELL THE CUSTOMER ABOUT time to tim e”
THE NO. OF POINTS HE’LL
EARN
W ith this purchase, you will earn
approx. XXXX points equal to INR
XXXX value. Also, you will get
21000 bonus points redeem able on
Panels, Refrigerators, Soundbars
etc.
PROVIDE POST-PURCHASE
SUPPORT, THANK & INVITE
HELP THE CUSTOMER W ITH CUSTOMER TO RETURN.
ENROLLMENT
Please allow m e to help you
with details of dem o &
Let m e help you with the quick
installation process.
enrollment process. Please
Thank you for shopping with
use the registration link sent
us. Hope to see you again.
via SMS or em ail.
Smart Club Program –Customer Registration Process
Click on link in the SMS or Visit https://www.samsung.com/in/web/loyalty -home#login -page

4 . O T P w i l l b e a u to -
t r ig gered u po n
c lic kin g ‘A g re e &
P ro c e ed’
Enrollment SMS https://www.samsung.com/i Enter Details & verify OTP Enrollment Completed
n/web/loyalty-home#login-
page
About Samsung Smart Club Program :
• Loyalty Program exclusive to customers at Samsung Smart Cafes, Brand Shops and Samsung.com
• Offers exclusive membership associated with rewards, benefits and privileges.
• SECs at the store must pitch the program to customers  Inform about program benefits.
• Next:
• Help Customers with program registration/enrollment
• Follow the do’s and don’ts of the program
A. Membership Tier(s)/Enrolment/Upgrade(s )
Membership Enrollment Qualification/ Upgrade Criteria
Tier
Purchase Value (in single invoice)
INR 200000.00/- (Rupees Two
Elite
Lacs) or more
INR 75000.00- (Rupees Seventy
Pro
Five Thousand) or more
INR 15000.00 (Rupees Fifteen
Plus
Thousand) or more
For upgrade to the next level in
Fast track Upgrade (as notified
the Tier
Cumulative Purchase over last
2 year period
Equal to INR 200000.00/-
(Rupees Two Lacs)or more
(from Samsung Smart Club/
Samsung Smart Club Pro)
Equal to INR 75000.00-
(Rupees Seventy Five
Thousand) or more (from
Samsung Smart Club)
NA
Renewal to retain same Tier
Purchase value in past 2 years
on Program
at the time of renewal.
website from time to time)
Equal to or more than INR
Only on purchase of select
50000.00 (Rupees Fifty
specified product models
Thousand)
Equal to or more than INR
Only on purchase of select
20000.00 (Rupees Twenty
specified product models
Thousand)
NA NA
B. Program Benefits Conditions

Reward Points (Tier as on date of purchase)

Upon eligible purchase Free Service Point

Category Special Incentive upon filling Survey (One
(per INR 100 spent post discounts / (Once per year)
Time)
offers)

Elite 2 points 250 points 1000 points

Pro 1.5 points 250 points 500 points

Plus 1.25 points 200 points NA

C: Points validity period

Point earned through purchases 2 years

Points credited on Birthday or Anniversary 2 months

Points credited on filling survey on program website 1 year

Points earned through any other campaign or program As per applicable validity terms for the campaign
Smat Club Fast Track Upgrade List
AlternateProductCodes MarketName Fast Track Upgrade
Fold 4 Fold 4 Fast Track Elite
G781BG S20 FE 5G (8/128GB) Fast Track Pro
S908EG Galaxy S22 Ultra (12/256) GB Fast Track Elite
S908EH Galaxy S22 Ultra (12/512) GB Fast Track Elite
G998BH S21 Ultra 5G (16/512GB) Fast Track Elite
G998BG S21 Ultra 5G (12/256GB) Fast Track Elite
S901ED Galaxy S22 (8/128GB) Fast Track Pro
G996BG S21+ 5G (8/256GB) Fast Track Pro
G996BD S21+ 5G (8/128GB) Fast Track Pro
G991BG S21 5G (8/256GB) Fast Track Pro
G991BD S21 5G (8/128GB) Fast Track Pro
F926BG Galaxy Z Fold 3 (512 GB) Fast Track Elite
F926BD Galaxy Z Fold 3 (256 GB) Fast Track Elite
F711BE Galaxy Z Flip 3 (256 GB) Fast Track Elite
F711BA Galaxy Z Flip 3 (128 GB) Fast Track Elite
X800NA Tab-S8 Plus (WiFi) (8/128GB) Fast Track Elite
X806BA Tab-S8 Plus 5G (8/128GB) Fast Track Elite
X900NE Tab-S8 Ultra (WiFi) (12/256GB) Fast Track Elite
X906BE Tab-S8 Ultra 5G (12/256GB) Fast Track Elite
X700NA Tab-S8 (WiFi) (8/128GB) Fast Track Pro
X706BA Tab-S8 5G (8/128GB) Fast Track Pro
T975N Tab S7+ (LTE) Fast Track Pro
T875N Tab S7 (LTE) Fast Track Pro
F916BA Galaxy Z Fold2 5G Fast Track Elite
N986BG Galaxy Note 20 Ultra Fast Track Pro
G988BP Galaxy S20 Ultra (12/128GB) Fast Track Pro
G985FD Galaxy S20+ (8/128GB) Fast Track Pro
G980FD Galaxy S20 (8/128GB) Fast Track Pro
N980FG Galaxy Note 20 Fast Track Pro
G780FO Galaxy S20 FE (8/256GB) Fast Track Pro
G780FN Galaxy S20 FE (8/128GB) Fast Track Pro
Program Details

The program is open for Indian Residents of age 18 years and above, and who are not associated with Samsung as
business partners.
Reward points and offers -
– For every INR 100 purchase, you will get upto2.0 reward points
– 1 Point = 1 INR during redemption
Survey
– You also have an opportunity to participate in an optional survey earning you points post successful registration at
www.samsung.com/in/web/loyalty-home New link for revamped program
Birthday & Anniversary
– Smart Club membership brings you additional points on your special occasions such as Birthdays and Anniversaries based
on your membership.
Redemption
– These points can be redeemed at selected Samsung Exclusive Stores and Samsung.com.
Helpline
– Dedicated member helpline 1800-3001-3232 from 09:00 AM to 08:00 PM Monday to Saturday
Program Details

– You are eligible for membership on purchase of any Samsung product from: selected Samsung Exclusive Stores [
List available on SSC website : https://www.samsung.com/in/web/loyalty-home and Online store –
Samsung.com

– You will be eligible for a Plus, Pro and Elite depending on the value of product purchased by you.

– If you purchase any Samsung product from above channels of Rs. 15,000 or more you can become a member of
SSC and can avail free points by registering the account
Program Details : Redemption

Utilize your earned point to purchase SAMSUNG products from Samsung exclusive store and Samsung.com.

Redeeming Points:
• Loyalty Points can now be redeemed on purchase at either Offline channels (Samsung Brand Shops,
Smart Cafes, Samsung Digital Plaza)

• Redemption of points requires only validation through OTP –NO COUPONS NEED TO BE GENERATED

• A member can redeem a minimum of 1 point, and a maximum of 50,000 points at a single purchase
Program Details – Ser vice Points Redemption

Service Points : Avail services for Samsung products i.e. Demonstration / Installation / Service / Repair
1 Point = 1INR
Plus club = 1.25 points
Pro club = 1.5 points
Elite Club = 2 Points

Please refer to shared link for detailed information; www.samsung.com/in/smart-club/#tnc

Program Details - Impor tant Links

Program Details : https://www.samsung.com/in/microsite/smart-club/

Login Page: https://www.samsung.com/in/web/loyalty-home#login-page

T&C: www.samsung.com/in/smart-club/#tnc

Helpline: Dedicated member helpline 1800-3001-3232 (09:00 AM to 08:00 PM Monday to Saturday)

 Smartdost App : Loyalty Module
Smart Club Points Balance

Tier Name
Login to Smartdost app to assist the
customer with best loyalty offers Spend required to move to next tier

1. Customer Name Additional information on Rewards

2. Customer Smart Club Tier Name
3. Points available
4. Amount to spend for upgradation of
membership to higher tier – Plus
tier to Pro or Elite tier , Pro to Elite
tier
5. Points that will expire in next 30
days
6. Earned points details : points earned
under different offer/category Additional information on Bonus Rewards
(Anniversary, Birthday, Service,
Campaign, Purchase)
7. Offers (ecosystem, referral etc.)
available for the customer on that
particular date
8. Information if customer has
redeemed the offer
25
Smart Club
Registration Process
(1/2) How to view the points & other benefits in Smart Club account?

1. Go to the URL https://www.samsung.com/in/web/loyalty-home#login-page

2. Enter your loyalty linked mobile number.

3. Enter the OTP .

27
(2/2) How to view the points & other benefits in Smart Club account?

4. After log in , click on the offer Tab you will see your offer points.

28
Notes

1. Kindly refer to scheme letter shared by SOP for final dealer

schemes
2. Student Program is applicable at SES, SDP & SES-e
3. Loyalty Program, Referral Program, Ecosystem Program & Out-
of-warranty program is applicable at SES & SDP only. (Not
applicable at SES-e)

29
Helplines

• Student Program ID verification delay, documents rejected etc. help@myunidays.com

• ePOS related issue epos.hhp@samsung.com

• Referral Program Referral rewards not credited etc. epos.hhp@samsung.com

• Smart Club Program Enrollment, point redemption, OTP, High Risk etc. ssc.support@samsung.com

• Ecosystem Program Ecosystem Program related issues ssc.support@samsung.com

30
Escalation Process
S. No. Issue Helpline Details Required
Smart Club Issues ( IM & CE)
1 Enrollment Issue Member ID & error screenshot

Customer must write to ssc.support from registered email ID linked to s

mart club account. Helpline will share a declaration that customer need
s to reply back on. The declaration needs to be shared by sales team wi
2 Member Id blocked
th me, basis with Smart Club team will unblock the account

1800-3001-3232
3 Points not credited ssc.support@samsung.com Member ID & Invoice details like SKU purchased, purchase date

4 Issue with Smart Club Login Member ID & error screenshot

Member ID & Invoice details like SKU purchased, purchase date etc. &
5 Issue with points redemption
error screenshot of ePOS
Ecosystem or Cross Categry Bonus points not visib
6 Member ID & Invoice details like SKU purchased, purchase date
le in account
Ecosystem or Cross Categry Bonus points not red Member ID & Invoice details like SKU redeemed & screenshot of ePOS
7
eemed where discount is not visible
ePOS Issues
Invoice details like SKU purchased, purchase date etc. & error screensh
2 CE epos.ce@samsung.com
ot of ePOS
Referral Program Issues (IM)
Invoice details like SKU purchased, purchase date etc. & error screensh
1 Points not credited epos.hhp@samsung.com
ot of ePOS
Student Program Issues (IM)
Invoice details like SKU purchased, purchase date etc. & error screensh
1 Discount not applied in ePOS epos.hhp@samsung.com
ot of ePOS
Phone No., Name 7 email ID of consumer, email should be sent by the
2 ID rejected help@myunidays.com
consumer himself/herself
Out-of-Warranty Program Issues (IM)
Invoice details like SKU purchased, purchase date etc. & error screensh
1 Discount not applied in ePOS epos.hhp@samsung.com 31
ot of ePOS
Exclusive Channel Programs : Do’s & Don’ts
Loyalty Ecosystem
Program Program
DO’S
• Brief all visiting customers about the programs and their benefits
• Once the consumer has decided which product to purchase, ask if the consumer is an
existing loyalty program member.
• Inform the consumer about the program benefits and to all interested customers.
• Always help the customer enroll into the program or get verified to avail the benefits
• Ensure all customers are given E-POS bill at the point of sales only at final transaction
time, with correct SKU serial number(s) of the item(s) sold
• Ensure capturing full and accurate customer information on billing – Name, Date of Birth,
Phone Number & E-mail
• Ensure recovery of redeemed points from customer while processing returns.
• Ensure accurate information is given to customers about eligibility, rewards (fair usage
policy) , discounts and returns.
• Ensure program visibility elements are deployed as per sales guidelines.
Referral OOW Student
Program Program Program
DON’TS
• SEC or staff should help the customer in registration steps - like filling in customer
registration form). SEC should not fill the registration form – it should be done ONLY by
the customer.
• Participation in the programs by Dealer, SEC, his/her family members or store staff in not
allowed.
• Do not encourage program usage by commercial and bulk customers
• Unfair practices in capturing bill pricing, names, contact details etc. Example: It is an unfair
practice to enter Dealer’s or SEC’s or staff’s own contact details while creating customer
account – this should NOT be done.
• Exclusive programs should not be presented as a discount schemes.
• Do not club/combine purchases of different customers.
• E-POS billing at any time other than the point of sales should be strictly avoided. Use E-
POS only at transaction time, not later (e.g. sale at 2 PM, not to be billed at 7 PM)
• Do not share wrong information regarding the exclusive program with the customer, for
persuasion.
• Impersonating customer program account and retaining their private information
including username & password is not allowed
Smart Club
Redemption ePOS Flow
 Points Redemption Process in ePOS

Check Points credited Discount applied

post billing View Points Redeem Points

If customer wants
Check points in
to redeem points,
ePOS by After OTP
send another OTP Discount
Proceed with triggering an confirmation, Apply OTP in
in ePOS to applied on
billing OTP to Points will be ePOS
customer’s invoice
customer’s visible in ePOS.
mobile no. for
mobile no.
point redemption
Invoice Steps (with Points Redemption)
Enter the OTP Received by Customer to
For customer already enrolled: Start
Select the Salesman
get Usable Points
• An OTP-driven Points Redemption
process is to be used
Enter Points to be
Log on to EPOS Enter Mob. No. of
redeemed by
Screen Customer to Search
Customer

Click on Billing to go Enter the Captcha Enter OTP received on Customer reg.
to Billing Screen Code mob. No.

Yes Points to be redeemed appears on

Enter the Product Code to be Is Customer
Invoice page (see EPOS process
Invoiced on Billing Screen enrolled?
slides)

No

Select the req. Enrol the Customer as Click on “Process” to complete

product current process invoice

Change the rate (if Continue Billing as current

End
required) process
Login to EPOS to initiate billing
 EPOS Dashboard

Click on Billing

Billing Screen
appears
Step1: Select Product to bill

Select the product

to bill
Step2: Select Enter now or Choose later on for IMEI selection

Select Enter now or

Choose later
Step3: Change rate if required and select

Change rate if
required

Select to proceed
Step4: Select Salesman
Select Salesman
Step5: Enter Mobile number to search for customer details.

Enter Customer
mobile number
Step6: Loyalty Point Redemption for the customer
Step7: Send OTP for verification (Point Search for the customer)
Step8: Available Points displayed  Enter Points to be Redeemed 
Send OTP
Remember - No restrictions on points redemption, even 1 point can be redeemed

Available Points

Enter Points to be
redeemed

Send OTP
Step9: Enter OTP for validation before redemption

Enter OTP for

validation
Step10: OTP validation before redemption

Complete OTP
validation
Step11: Points value shows in billing (for deduction)

Points value shows

Step12: Remaining amount shows in Invoice  Click on Process button to complete invoicing with
points redemption

Remaining amount
for billing

Click on Process
button to complete
billing
Smart Club
Other details
D. Fair Use Condition Grid

In case the purchase made by Customer/ Member exceeds the category or number limit stated below they will not be eligible to
receive any reward points on the excess purchase,

Categories Products Quantity Period

AC 3* 12 Months

TV 2 12 Months

Mobile 4 12 Months

WM/ Ref./Microwave/ Tablet 1 12 Months

Accessories 5 12 Months

Others
(except listed above like Air-purifiers, Dish Washers 3 12 Months
etc.,)

Customer/ Member shall be eligible for a membership upgrade, subject to validation and review as per the criteria set by
Samsung from time to time.
Program Details

The program is open for Indian Residents of age 18 years and above, and who are not associated with Samsung as
business partners.
Reward points and offers -
– For every INR 100 purchase, you will get upto2.0 reward points
– 1 Point = 1 INR during redemption
Survey
– You also have an opportunity to participate in an optional survey earning you points post successful registration at
www.samsung.com/in/web/loyalty-home New link for revamped program
Birthday & Anniversary
– Smart Club membership brings you additional points on your special occasions such as Birthdays and Anniversaries based
on your membership.
Redemption
– These points can be redeemed at selected Samsung Exclusive Stores and Samsung.com.
Helpline
– Dedicated member helpline 1800-3001-3232 from 09:00 AM to 08:00 PM Monday to Saturday
Program Details

– You are eligible for membership on purchase of any Samsung product from: selected Samsung Exclusive Stores [
List available on SSC website : https://www.samsung.com/in/web/loyalty-home and Online store –
Samsung.com

– You will be eligible for a Plus, Pro and Elite depending on the value of product purchased by you.

– If you purchase any Samsung product from above channels of Rs. 15,000 or more you can become a member of
SSC and can avail free points by registering the account
Program Details : Redemption

Utilize your earned point to purchase SAMSUNG products from Samsung exclusive store and Samsung.com.

Redeeming Points:
• Loyalty Points can now be redeemed on purchase at either Offline channels (Samsung Brand Shops,
Smart Cafes, Samsung Digital Plaza)

• Redemption of points requires only validation through OTP –NO COUPONS NEED TO BE GENERATED

• A member can redeem a minimum of 1 point, and a maximum of 50,000 points at a single purchase
Program Details – Ser vice Points Redemption

Service Points : Avail services for Samsung products i.e. Demonstration / Installation / Service / Repair

1 Point = 1INR

Please refer to shared link for detailed information; www.samsung.com/in/smart-club/#tnc

Program Details - Impor tant Links

Program Details : https://www.samsung.com/in/microsite/smart-club/

Login Page: https://www.samsung.com/in/web/loyalty-home#login-page

T&C: www.samsung.com/in/smart-club/#tnc

Helpline: Dedicated member helpline 1800-3001-3232 (09:00 AM to 08:00 PM Monday to Saturday)

 Smart Club
Step by Step Registration
End of Document