Date: APRIL 05, 2023

To: CARCAR APPLIANCE SERVICE CENTER

UPPER GENERAL LUNA ST., POB., I CARCAR CITY OF CEBU

Re: INVITATION TO ATTEND THE 2023 TRAINING CARAVAN

ELGRADE INCORPORATED invites you to our 2023 Training Caravan. The training is organized by the Service Network
Management with the goal of strengthening and to continue improvement on the following areas:

 Processes – to have an alignment and understanding on the set processes to attain a more efficient process flow.
 Products – to update Authorized Service Centers on the products, features and specifications offered by the catered brands.
 Technical – to continuously improve the repair and troubleshooting capability of the Authorized Service Centers.

The training caravan will cover the following topics and discussion that will be most helpful in attaining the training’s goals and
objectives;

Topics/Discussion
1. Welcome, Introduction & Outline
2. SNM Updates - CRM Training
3. Customer Service Updates
4. Product Training
5. Product Q & A
6. Technical Training - Mandatory Testing & Troubleshooting
7. Technical Q & A

The Training Caravan will be held on May 24, 2023, Wednesday at Cebu City (to follow exact location). In line with this, we would
like to invite one (1) ASC Admin Representative, and one (1) ASC Head Technician to attend the said training event.

To confirm, kindly provide the names of the ASC Representatives on or before April 15, 2023 by writing it down below and sending
us a scanned signed copy of this letter at rramos@elgrade.com.ph.

For any question and concern, you may reach us through mobile phone at any of the following numbers; 09985935250 /
09455970114

Thank you in advance for your continuous support and cooperation. We look forward to a mutually fruitful business partnership
ahead.

Sincerely,

Ron Carlo Ramos

Service Network Officer

CONFORME

By indicating the names of our Authorized Service Centers Representatives, we are confirming our attendance on the Training
Caravan in Cebu City (to follow exact location) on May 24, 2023, Wednesday:

1. (ASC Admin Representative)

2. (Head Technician)