BUSINESS TEXTING/CHATTING

Employees, like your customers, already use business messaging channels every day. Quick Messaging allows
employees to easily handle multiple conversations at once with tools that help them quickly prioritize and manage conversations
in a single, cross channel, easy-to-use interface.

Business texting/or chatting is a useful way para mapabilis at direkta mong makakausap ang iyong customer, maraming application
ngayon na pwede nating gamitin, tulad ng whatsapp, wechat, messenger etc.

11 Tips for Writing Professional Business Chat Messages

The trick to business chat is to remember that chatting someone is like walking into their office and striking up a
conversation. The rules governing business chat are very different from those you’d follow when sending an email or making a phone
call. These 11 tips will help you use business chat effectively in a professional environment.

1. Keep it quick and to the point.

You can’t ramble on for paragraphs. The subject of your chat should be simple. If there are several issues involved, or
multiple questions you need answered, then chat isn’t for you. In that case, you ought to escalate your issue to an email or phone call.
So dapat simple at relevant sa subject yung ididiscuss o ipinahayag mo nang maayos without wasting
words.

2. Start with a polite greeting.

Before coming into someone’s office, you’d knock first. The same principle applies to chat. Knock first by way of a short
greeting like: “Hi, John. Got a minute?” If necessary, be sure to introduce yourself: “Hi Margie, this is Frank from Marketing.” And
always ask if now’s a good time, or if they have a minute to chat.
Bago pumasok sa opisina ng isang tao, kakatok ka muna. Ang parehong prinsipyo ay nalalapat sa chat. Kumatok muna sa
pamamagitan ng maikling pagbati tulad ng: "Hi, John. May minuto ka ba?" Kung kinakailangan, siguraduhing ipakilala ang
iyong sarili: "Hi Margie, ito ay Frank mula sa Marketing." At laging itanong kung ngayon ay isang magandang oras, o kung
mayroon silang isang minuto upang makipag chat.

3. Respect offline or out-of-office status.

Don’t use chat as a way to bypass an out-of-office email notice. If someone is unavailable, or it’s after their typical office
hours, don’t chat them.
Huwag gamitin ang chat bilang isang paraan upang mai bypass ang isang abiso sa email sa labas ng opisina.
Kung ang isang tao ay hindi magagamit, o ito ay pagkatapos ng kanilang karaniwang oras ng opisina, huwag makipag
chat sa kanila.

4. Use proper English.

Chat is famous for its abbreviations and lack of basic punctuation. However, business chat is different. The goal is to avoid
confusion, which means you should use plain English, with no abbreviations and proper capitalization. Don’t shout at co-workers in
all caps. And lose the emojis while you’re at it.
Ang chat ay sikat sa mga daglat at kakulangan ng mga pangunahing bantas. Gayunpaman, ang chat sa negosyo ay naiiba.
Ang layunin ay upang maiwasan ang pagkalito, na nangangahulugang dapat mong gamitin ang plain English, na walang
mga daglat at tamang capitalization. Huwag sumigaw sa mga katrabaho na naka all caps. At mawala ang emojis habang
ikaw ay sa ito.

5. Break it up.
No one likes to wade through huge blocks of text. If your chat is going long, use line breaks. In this case, CTRL-ENTER (or
SHIFT-ENTER for Mac users) is your friend.
Walang sinuman ang gustong mag wade sa pamamagitan ng napakalaking bloke ng teksto. Kung humahaba ang iyong
chat, gumamit ng line break. Sa kasong ito, ang CTRL-ENTER (o SHIFT-ENTER para sa mga gumagamit ng Mac) ay ang
iyong kaibigan.
6. Keep it work appropriate.
Don’t chat anything to a co-worker that you wouldn’t want him or her to read out loud or share with your boss. Chat is
usually saved, so don’t spill confidential information. It’s also inappropriate to use chat to make last-minute changes to meeting times
or to share bad news. If you’re changing a meeting time, use both chat and email to cover your bases. For passing on bad news, pick
up a phone, or deliver it face-to-face.
Huwag makipag chat ng kahit ano sa isang katrabaho na hindi mo gustong basahin niya nang malakas o ibahagi
sa iyong boss. Ang chat ay karaniwang nai save, kaya huwag magbuhos ng kumpidensyal na impormasyon. Hindi rin
angkop na gamitin ang chat upang gumawa ng mga huling minutong pagbabago sa mga oras ng pagpupulong o upang
magbahagi ng masamang balita. Kung binabago mo ang isang oras ng pagpupulong, gamitin ang parehong chat at email
upang masakop ang iyong mga base. Para sa pagpasa sa masamang balita, pumili ng isang telepono, o ihatid ito nang
harapan.

7. Respond promptly.
You can get away with waiting 24 hours to respond to an email. If you’re responding to a text, don’t take longer than a half
hour. Even that long is an eternity in the chat-universe. If you’re the one who sent the chat, give the other person a chance to respond.
And don’t add more to your initial chat if you see the other person is already typing a reply.
Maaari kang makakuha ng layo sa paghihintay ng 24 oras upang tumugon sa isang email. Kung nagrereply ka sa isang
text, huwag kang tatagal ng kalahating oras. Kahit na ganoong katagal ay isang kawalang hanggan sa chat uniberso. Kung
ikaw ang nagpadala ng chat, bigyan ng pagkakataon ang iba na tumugon. At huwag nang dagdagan pa ang iyong
paunang chat kung nakita mo ang iba pang tao ay nagta type na ng reply.

8. Communicate deadlines.
When you’re requesting help from someone on a project, make sure they’re up to speed on any timeframe or deadlines you
have.
Kapag humihingi ka ng tulong sa isang tao sa isang proyekto, siguraduhin na sila ay up to speed sa anumang timeframe o deadlines na
mayroon ka
9. Save the humor for later.
Contrary to common belief, business chat isn’t the place for jokes, even if you know the other person really well. It’s too easy
to misinterpret a badly phrased chat, or to simply take something the wrong way. On the other hand, if you’re on the receiving end of
what looks like an insulting chat, withhold judgement. Don’t take offense right away. Give the other person the chance to clarify what
they wrote.
Taliwas sa karaniwang paniniwala, ang chat sa negosyo ay hindi ang lugar para sa mga biro, kahit na kilala mo ang iba pang tao
talagang mahusay. Masyadong madali ang maling interpretasyon ng isang hindi magandang parirala, o upang gawin lamang ang isang
bagay sa maling paraan. Sa kabilang banda, kung ikaw ay nasa pagtanggap ng dulo ng kung ano ang mukhang isang nakakainsultong
chat, ipagkait ang paghatol. Wag ka agad magsawa. Bigyan ng pagkakataon ang kabilang tao na linawin ang kanilang isinulat.

10. Switch off the chat-ringtone on your device.

Don’t be that person whose phone or laptop constantly chimes every time they receive a message via chat. Whether you’re
sitting at your desk or in a meeting, it’s needlessly disruptive.
Huwag maging ang taong iyon na ang telepono o laptop ay patuloy na chimes sa bawat oras na makatanggap sila ng isang mensahe sa
pamamagitan ng chat. Nakaupo ka man sa iyong mesa o sa isang pulong, hindi ito kinakailangang nakakagambala.

11. Say goodbye.

Don’t just close the chat window or stop responding. Sign off with a simple: “Got it!,” “Thank you,” or even “Cheers.”
Huwag lamang isara ang chat window o itigil ang pagtugon. Mag-sign off gamit ang isang simpleng: "Nakuha mo na!," "Salamat," o
kahit na "Cheers."
WRITING AN EMAIL

We rely heavily on email to communicate with colleagues, clients, vendors, etc. Some emails are far too long, stringing
paragraph after paragraph together, while others are too brusque, while some are way too formal, or entirely too informal, and still
others might even put the company in legal jeopardy.

Since we rely so heavily on email, every email we send should be well-written, and serve the intended purpose to disseminate
information, while also being collegial. Effective emails, not only share information in a clear and concise manner, they save time and
effort for both the reader and the recipient, which in the long run, impacts the bottom line

Lubos kaming umaasa sa email upang makipag usap sa mga kasamahan, kliyente, vendor, atbp. Ang ilang mga email ay
malayo masyadong mahaba, stringing talata pagkatapos ng talata magkasama, habang ang iba ay masyadong brusque, habang ang ilan
ay paraan masyadong pormal, o ganap na masyadong impormal, at pa rin ang iba ay maaaring kahit na ilagay ang kumpanya sa legal
na panganib.

Dahil umaasa kami nang husto sa email, ang bawat email na ipinadala namin ay dapat na mahusay na nakasulat, at nagsisilbi
sa nilalayon na layunin upang maipalaganap ang impormasyon, habang din ay collegial. Ang mga epektibong email, ay hindi lamang
nagbabahagi ng impormasyon sa isang malinaw at maikli na paraan, nakakatipid sila ng oras at pagsisikap para sa parehong
mambabasa at tatanggap, na sa katagalan, ay nakakaapekto sa ilalim na linya

There are 12 tips to craft an effective email

1. Subject Lines are Important

It drives me crazy when I get an email from someone and the subject line is a tease or does not relate to the content of the
email. Again, this will add time to my day, when I’m trying to search through my emails for specific content, but the subject line
doesn’t match that content.
Your email subject line is the most important part of your email. An email subject line, also known as an email headline, is
the first line of text someone reads when they receive your email. This is the line of text you’ll usually type to grab the attention of
your email recipient. In other words: your subject lines have the power to make or break your email marketing campaigns.

2. Use Bullet Points and Highlight Call to Action

Bullet points make it much easier for the recipient to read the email quickly and effectively. It also helps the reader identify
the main points of the email. If the recipient is expected to do something after receiving the email, highlight the call to action.
So makakatulong ito para mas madaling maunaawan ng iyong receiver o recipient kung anu ang nilalaman ng iyong email

3. Keep It Short
No one has the time to read a 10-paragraph email, so don’t sent it. If you have 10-paragraphs, or even four-paragraphs, then
you’re likely including unrelated content.
Keep this short and to the point.

4. Don’t Muddle Content

Stick to one content area per email. If you are sending a follow-up email to a colleague after a meeting, then it is unnecessary
to add in something about a different client or information about the company picnic, etc. When you muddle content, it makes it much
harder for the recipient to find the email in a search because the content they are looking for won’t match the subject line.

5. Be Collegial
Always open your email with a pleasantry. I often craft my email, then go back and add in the “I hope you had a great
vacation” or “Have a great weekend – enjoy the Fall weather.”