Professional Documents
Culture Documents
and
Email Etiquette
Telephone Etiquette
• Since much of today’s business is done over
the phone, using correct telephonic etiquette
is important!
Before receiving or making a call, two important
things to consider is:
1. Have a decent ring tone for official calls
2. Keep a book and a writing pen ready, with a
glass of water
Seven steps for a good flow …
1. General etiquette
2. Inter office phone etiquette
3. Voice Mail
4. Call waiting
5. Speaker Phone
6. Cell Phones
7. Placing someone on holds
1.General Etiquette
• As soon as you receive a call first identify yourself with your
name while answering
• Identify your self when you place a call say your name, the
Company’s or the department you represent along with your
designation.
2. Inter office Phone etiquette
• Unless you are expecting an urgent call and say so, its
impolite to continually put someone on hold while you talk to
another. Say politely . Take the other call explain you are on
another line and will be back.
5. Speaker phones
• Good when you are on concall with several people, else it
annoys the other person whose voice is broadcast.
• Use it sparingly and always tell the person on the other side
that speaker phone is on.
6.Cell phone.
• Be away from public area.
• If you must take or make a call keep it short and sweet.
Never switch on the music via Fm or recorded during office
hours
• Never use colleagues phone to call your assigned client,
as your number may not be stored.
• Switch off your phone before you enter the meeting hall or
while you talk to your seniors
7. Placing someone on hold
• Make sure as for good reason like pulling a document.
Ask permission to hold the call
• Never keep the call on hold for more than a minute. When
you are back thank the person for holding the call
Effective Email Guidelines
Email etiquette
• Thanks.