SURVEY QUESTIONNAIRE

Offering a leasing contract for purchasing a bike on a leasing with fueling discounts:

1. What inspired the bank to offer leasing contracts for purchasing bikes?
2. What are the advantages of leasing a bike instead of purchasing one outright?
3. What benefits do customers receive from leasing a bike from your bank?
4. What are the qualifications for a customer to be eligible for a bike leasing contract?
5. Are there any restrictions on the type of bike a customer can lease?
6. Can a customer lease a bike for personal use or is it only available for business/services
(e.g., bykea or food panda deliver) purposes?
7. How long is the lease term and what are the payment options available to the customer?
8. What is the rental payment for leasing a bike from your bank?
9. What discounts are offered on fueling for leased bikes and how does a customer avail this
benefit?
10. What happens at the end of the lease term? Can the customer extend the lease, purchase
the bike or return it to the bank?
11. What types of maintenance and repair services are included in the leasing contract?
12. How does your bank ensure customer satisfaction during the leasing contract period?
13. What is the process for applying for a bike leasing contract with your bank?
14. Are there any additional fees or charges associated with a bike leasing contract?
15. Is there anything else you would like to share with us about your bank's bike leasing
program?