Having learned the materials in Session 5, now please discuss the following questions.

In what occasion would you send:

a request letter,

Surat permintaan bermacam-macam ditinjau dari isi surat atau content of the letter. Surat permintaan
katalog/catalogue, permintaan price-listatau daftar harga, prospectus, permintaan hal-hal yang
mendetail atau perinci tentang barang, permintaan menjadi pemasok/supplier, permintaan tender,
serta permintaan approval dan balasan atas surat permintaan tersebut.

Contoh :

Mr. Agus
Purchasing Manager,
PT. Makmur Sentosa,
Jakarta.

Dear Mr. Agus,

Thank you for your Inquiry Letter we have received today asking for sampel of our product.You will see
the quality material of our product after you receive our sampel we send you tommorow. It will reach
you within two days as the Forwarding Company informs us. Hope that you will receive it in a good
condition, and you are satified with our product. We are expecting your near order. Thank you.

Yours Sincerely,
Mia Kitri Agustin
Marketing Manager

a complaint letter, and

Surat pengaduan digunakan ketika mendapatkan situasi yang membuat kita merasa dirugikan dan
merasa berhak untuk mengeluh atau komplain, namun sebaiknya kita tetap dapat menjaga situasi hati
tetap tenang dan mengontrol diri sehingga tidak terkesan kasar.

Contoh :

Dear Sir/Madam,

Thank you for your promptness in delivering the bags we ordered on 03 November. However 5 bags
were delivered this morning instead of 2 as stated on our order. Our present needs are completely
covered and we cannot make use of the 3 bags sent in excess of our order. These bags will therefore be
held in our warehouse until we receive your instructions.

Yours faithfully,

a thanking letter?

Thanking letter digunakan untuk menyampaikan ungkapan terima kasih secara tertulis dalam surat
berbahasa Inggris atau thanking letter kepada rekan bisnis atau kepada pelanggan dalam komunikasi
tulis yang formal.

Contoh :

November 3rd, 2022

Mrs. Nasswaa
Jalan Raya Labuan 24,

Pandeglang

Dear Mrs. Nasswaa,

Thank you for participating in our workshop”Peningkatan Motivasi Kerja” on November 1 st, 2022. It was
a great experience to cooperate with you during the event. We appreciate the information, time, and
service given for this event. We would like to inform you that our attendees and staffs experienced a
great event with the help of your hand.

Regards,

Mia Kitri Agustin,

Manager Coordinator

2. You received a gift you really wanted from your friend on your birthday. Write a thanking (body)
letter stating how grateful you are for receiving the gift.

Sumber : BMP BAHASA INGGRIS

https://www.virtualedge.org/how-to-write-the-best-post-event-thank-you-email/