Operations Management

Identification:
1) It relates to the plans that determine how an organization pursue its goals.
STRATEGY
2) It focuses on narrow product lines or limited services to achieve higher quality.
SPECIALIZATION
3) It is the difference between actual value and predicted value. ERROR
4) The comparison of feedback against previously established standards to
determine if corrective action is needed. CONTROL
5) It is an abstraction of reality or a simplification of something. MODEL
6) Refers to the quantity of accomplishment within a given time frame.
PRODUCTIVITY
7) It focuses on maintaining or improving the quality of an organization’s product
or services. QUALITY-BASED STRATEGIES
8) It is a ratio of product or service outputs to land, capital or labor inputs.
ORGANIZATIONAL EFFICIENCY
9) It relates to the effectiveness of an organization in the market place relatively to
other organizations. COMPETITIVENESS
10) A key element that informs potential consumers and attract buyers.
ADVERTISING AND PROMOTION
11) Competitiveness factor that has the ability to respond to changes for the market.
FLEXIBILITY
12) It provides detail and scope of mission. GOALS
13) A type of model that looks like the real life counterpart. PHYSICAL MODEL
14) A set of interrelated parts that must work together. SYSTEM
15) It uses historical data assuming the future will be like the past. TIME SERIES
16) A visual tool for monitoring forecast error. CONTROL CHART
17) It is caused by unusual circumstances. IRREGULAR VARIATIONS
18) A tool used by managers to manage and control operations.
METRICS/PERFORMANCE METRICS
19) A type of model that does not look like the real life counterpart.
MATHEMATICAL MODEL
20) These are core processes that make up the value stream. OPERATIONAL
PROCESS

True or False:
1. Service performance can be adversely affected by many factors outside of the
managers control. TRUE
2. Employee turnover is high in services than in manufacturing. TRUE
3. In services, workers level are high compared to manufacturing employees. FALSE
low
4. Web chain is a sequence of activities involved in delivering a good or service.
FALSE supply
5. Productivity ratio is used for scheduling equipment. TRUE
6. Strategies in one country may not work in other countries. TRUE
7. Organizations succeed because they neglect the operations strategy.FALSE fail
8. Managers are the people at the heart and soul of the organization. FALSE
managers and employees
9. Forecasts are rarely perfect because of randomness. TRUE
10. Forecast could be a short-term or long-term. TRUE
11. Marketing is concerned with promoting and creating of goods and services.
FALSE operations
12. Part of the marketing job is studying the competitors or market and suggest
new designs or modify designs. TRUE
13. Order qualifiers is a characteristic of an organization’s goods or services. FALSE
winners
14. Finance managers spend more time on system operation decision than other
decision area. FALSE operations
15. Location is a factor in competitiveness that can be a competitive advantage
bringing quickly new product in the market. FALSE quick response
16. Capital, quality, management, technology and quantity are factors affecting
productivity. FALSE quality
17. Production-based series focus on reduction of time needed to accomplish task.
FALSE time-based strategies
18. Flexible operation use capital intensive method to achieve high output at a low
cost. FALSE scale-based strategies
19. Managers and employees are the people at the heart and soul of the
organization. TRUE
20. Efficiency ratios are used for scheduling equipment. FALSE productivity