Telstra Smart Modem Gen 2 LH1000

Disclaimer
This is not an official document. I am not employed by Telstra nor am I an IT professional. I don’t guar-
antee the accuracy of it content. What worked for me might not work for you.

Table of Contents
1. Lights
2. Modem Connections and Buttons
3. Login and Home Screen
4. Change Modem’s Login Password
5. Telstra’s_Internet User Name and Password
6. Parental_Control
7. Connecting Wi-Fi devices
8. Address Reservation (Static LAN IP Address)
9. Port Forwarding
10. Inbuilt Help
11. Firewall
12. Reset Modem or Reboot Modem
13. Turn WI-FI OFF or ON
14. Bridge Mode
15. Dynamic DNS
16. Register and De-register a DECT handset
17. Telephony (Phone Number, Phone book. Call Log and misc)
18. Remote WEB Access
19. Wi-Fi MAC Filtering
20. Backup and restore modem settings
21. Change Wi-Fi Channel SSID and Password
22. Third Party VDSL Modem /Router
23. DLNA Server and Mass Storage
24. Traffic monitor
25. 4G Cellular Backup
26. Diagnostics (Fault Finding)
27. Change LAN IP Address of Modem
28. Modem Firmware / Software
29. Modem’s Time Settings
30. Connecting a USB Printer.
31. Telstra Air and Fon
32. DNS Selection
33. Telstra Smart WiFi Booster Gen 2
34. Modem as Access Point
35. Enable Guest WiFi
36. Protected Management Frames (WiFi PMF)
37. DMZ
38. Telstra Game Optimiser
39. Specifications
40. Known Limitations and Bugs
41. WiFi Performance

NB: 1. There are two version of the GEN 2 modem this document is for the Arcadyan version. There is a
link to the Technicolor version of the Gen 2 modem (DJA0231) in this post.
2. Document needs to be downloaded for internal links to work.
3. IP Address of my Modem has been changed to 192.168.178.1 to match the old modem.

Version 1.9, Last updated 14/05/2021

1. Lights
2. Modem Connections and Buttons
1. Gigabit WAN port for connection
to NBN connection Box (FTTP
FTTC and Fixed Wireless) NBN
Cable Modem (NBN HFC), Cable
Adaptor (Telstra Cable) or Optical
terminating equipment (Telstra Ve-
locity).
2. Power
3. Devices connected to Moem by
Wi-Fi. (Default SSID and Wi-Fi
password located on label base of
Modem
4. Four Gigabit LAN port for con-
necting devices with Ethernet ports
5. RJ12 phone port for normal
phones. Maximum load 3 REN
6. DSL Port connected directly to
phone socket for FTTN. and FTTB
connections and to phone socket
via ADSL Filter / Splitter for
ADSL connections
7. WiFi On Off Button
Off: All Wi-Fi Bands turned off.
Green: At least one Wi-Fi Band is
turned on.
Press To toggle all Wi-Fi Bands
Off.
Press again to turn all Wi-Fi Bands
On.
8. Pair Button
Off: No DECT handset paired to Modem.
Green: DECT handset registered to modem or WPS device successfully paired to modem in last
15 minutes.
Green Flashing twice per second: Ready to pair with handset or WiFi device
Red Blinking: Registration unsuccessful
Green Flashing once per two seconds: Paging paired handsets
To pair a handset or connect to a WPS enabled Wi-Fi device press for 5 seconds. The light will
Flashing Green twice per second for 2 minutes. During this time the modem can be paired with
a handset or connect to a WPS enabled Wi-Fi device.
To page paired handset press for less than two seconds.
9. Reset Button
Use a paper clip and press for at least10 seconds to reset Modem. Modem will reboot setting all
settings to factory defaults.
10. USB 3.0 Port for connecting USB flash drives and external hard drives the files of which can be
accessed by devices connected to modem’s LAN using DLNA or SMB
3. Login and Home Screen
Open a Web browser and type 192.168.0.1 into the address bar and press enter.

The The modem Login screen loads in the Web browser..

To view more information select the more info link bottom centre of page

The default password is Telstra.

Enter password and select sign in.

The modems Basic Home page will open in your browser.

Log in Page on Smart device with small screen
To learn more about a device or add parental controls to a device connected to WiFi or LAN, or to learn
more about a connected USB drive or paired handset click on the device, USB drive or handset.

The Devices Tab shows a list of connected devices

Clicking on “Go To Advanced” top right displays the Advanced Home page

Clicking on “Go To Basic” takes you back to Basic Home screen.

To log out click on the Logout top right of screen

For Help click on the Question mark icon top right of screen.

4. Change Modem’s Login Password

The Modem’s default password is Telstra. It is recommend after log in to the modem you change the
password. If you forget the password modem will need to be reset to factory defaults

Click on ‘User Settings”

Enter the old password in “Old Password” Box
Enter a new password in “New Password” Box
Enter the same password in “Confirm Password” Box and click on Save
Password must contain at least 12 alphanumeric characters including both upper and lower case letters,
at least one number and at least one special character such as !@#$%^&*()_-?~
5. Telstra’s Internet User Name and Password
If WAN /DSL Light is green and the On Line light doesn’t turn green these are the first settings you
should check if you have a non NBN service.
Click on Broadband
The User Name is the one provided by Telstra for the internet connection. Example someone@bigpond.-
com. It is usually is but might not be the same as your Telstra My Account User Name and Password.
Enter username and password and click on save.

6. Parental Control
Log in to modem and click on Parental Control
Toggle “Enable Parental” Controls to on
Start Entering devices MAC address, a list of connected devices is displayed, select device.
Enter start time and end time.
Select whether rule blocks access during time period or allows access.
If “Allow” is selected device will only be allowed access on the days selected only between the times se-
lected.
If “Block” is selected device will only be blocked access during time and day off week in rule.
Select days of week rule applies to.
Select Add (+ icon right of rule) when all details entered.
Only one rule can be entered per device.
Click on Save when all rules have been entered.
The image below shows two Time of day rules.
The first allows internet access between 6:00 am and 10:00 pm on Monday to Sunday. Internet is blocked
at all other times.
The second blocks internet access between 10:00 pm and midnight Mondays, Tuesdays, Wednesdays,
Thursdays, and Sundays

To delete a rule click on Delete the cross icon on the RHS of the rule. Note clicking on “x” (delete) de-
letes rule immediately with no confirmation message.
Time of day rules only effect internet access they don’t prevent devices connecting to modem’s
WiFi.

Parental Controls Site Blocking

Log into Modem and go to Parental Controls
Ensure “Enable Web URL” filter is on
Enter URL off site you wish to block and click on add (+ icon RHS of rule)
When all sites you wish to block have been entered click on save.
To delete a site click on delete (Cross icon RHS of rule). Site will be deleted immediately.
Click on save to save changes

7. Connecting Wi-Fi Devices.

1. Using WPS
Press and hold the Pair button on the back of the modem for at least 5 seconds.
The light will flash for 3 minutes during this time a WPS device can be connected,
Follow the instructions supplied with the Wi-Fi device.

By default WPS is enabled but it can be fisabled by removing the tick next to WPS in the modems
WiFi settings (See Change Wi-Fi SSID and Password).
2. Manually using SSID and Network Key.
There is a label with the SSID and Network key located on the bottom of the modem.
The SSID and Network key are also displayed on the WiFi settings page of the modem.
Follow the Wi-Fi device’s instructions for manually connecting to a Wi-Fi network.
8. Address Reservation.
Hint Before reserving an IP open a new WEB browser tab, log into modem and go to
Go To Advanced > Local Network > Devices. You will be able to copy MAC address and paste
them into the IP address reservation table.

To reserve a LAN IP address for device. (Static IP address) log into modem and go to
Go to Advance > Local Network
Fill in the host name.
Paste the MAC address or type in the MAC address of the device.
Enter the IP address to use. It can be the same as the devices existing IP address or a new IP address can
be used as long as it is within the LAN IP address range of the modem.
Click on Add (+ icon right hand side of IP column)

Repeat for all required static leases.

To delete a static lease click on delete (x icon right hand side of static lease)
Once all static leases have been entered click on save
For static leases to take effect disconnect and reconnect devices with static lease.
9. Port Forwarding
For port forwarding to work you need a fixed IP LAN address. (See Address Reservation for how to do
this)
Log in to Modem and go to Go To Advanced > Firewall > Port Forwarding
If adding a standard port select the type of App, Service or Device and then select Device, Service or app
from drop down “Application name”.
The name protocol and ports will automatically be filled in.

If mapping a non standard port leave choice settings on default, fill in name and ports manually and select
protocol. If unsure of protocol select both.
Type port number in WAN port and LAN port field. Best to use same port number. If there is a range of
ports enter the first and last port numbers separated by a colon (eg 45:55). If two or more ports separate
ports with a comma.
Enter LAN IP address of device. A list of all currently connected device will be displayed.
Click on add
Click on save when all rules have been entered.

The port forwarding tool at http://www.yougetsignal.com/tools/open-ports/ can be used to check if the

port is open.
10. Inbuilt Help
At the Top right of Modem’s home page is a Logout icon and help icon (?).

Clicking on the help icon opens the help pdf at its index page.

Clicking on any of the headings opens the relevant help page.

11. Firewall
Go to Go to Advanced > Firewall > Firewall

The default Fire wall setting is normal.

Select the level of protection required and click on save.

By default “Answer internet ping” is disable. If you are running ping test from a remote site enable this
setting.

DMZ by default is disabled.

To enable DMZ place tick next to enabled and enter LAN IPv4 address off device that you want to put in
the modem’s DMZ. All incoming traffic to a device in the modem’s DMZ is not blocked by firewall ex-
cept for incoming traffic to a port that has a port forwarding rule set in the modem’s Port forwarding set-
tings.

If Customise is selected can

• Select individual outgoing services to block.

To block the outgoing service place tick next to service and select save.

• You can also select custom rules of protocol, Ports and Source and or destination IPv4 and or IPv6
address. At present I have been unable to work out whether these custom rules block or allow
traffic through firewall.
12. Reset Modem.
There are two methods for resetting the modem.
1. Using a paper clip press the modem’s reset button for at least 10 seconds. The reset button is
located on back of modem near LAN port 2.
2. Log into the modem, go to Advanced > Management >
Ticking “Retain Contacts” will retain contact information in phone book.
Click on reset
Modem will reboot. Front light will cycle through the colours of the rainbow.

There is also an option to restart modem without doing a factory reset

To restart modem press restart button.
13. Turn Wi-Fi OFF or ON.
There are two methods
1. Wi-Fi Switch back of modem
To turn Wi-Fi of press the Wi-Fi switch located on back of modem for a couple of seconds. The
light will turn off indicating all Wi-Fi bands have been turned Off
To turn Wi-Fi back on pressing the Wi-Fi button for a few seconds the light turns green.
2. GUI interface.
Connect to Modem via a LAN port.
Log into the modem and click on Wi-Fi
Click on WiFi Radio
Click on the Enabled box to remove or place tick in the box for the Wi-Fi band or bands you wish
to turn Off or On.
Click on Save
This will turns Off or On all WiFi Networks on that band including Telstra Air and FON
Individual WiFi networks can be turned On or Off by going to the respective network tab.

14. Bridge Mode.

Log into the modem and go to “Go To Advanced: > Local Network > Local Network-IPv6.
Remove Tick next to IPv6 Enabled.
“Go To Advanced” > Internet > WAN Services Tab
Before Bridging Modem Turn off WiFi section 13 to prevent WiFi devices grabbing public IP ad-
dress
Click on Bridge Mode switch to toggle it on.
Click on Ok in the dialogue box that appears.
Click on Ok in next dialogue box that appears. If you are two slow in clicking OK modem will return to
home page without Bridging modem. You should see countdown dialogue box as in image below.

Modem will reboot.

When Modem has rebooted phone light will be orange, Link light and Front light will be green, Wireless
Signal light will be Off, Red Orange or green depending on mobile signal strength. All other lights will be
off.
To access modems GUI in Bridge set up a static IP on a device in the same subset as modem and connect
to one of modem’s LAN ports. Image below shows settings available in Bridge mode.

Note: In bridge mode the phone and backup 4G will no longer work, and a factory reset is require
to disable bridge mode resulting in loss of all settings.
15. Dynamic DNS
To set up DNS go to Services > Dynamic DNS

Place tick in box next to enabled.

Select provider from drop down list.
Enter the DDNS URL without the http:// in domain box
Enter the DDNS Username.
Enter the password.
Click on Save.

If successful DDNS registration status (Success) is displayed above Enabled.

16. Register and De-Register a DECT Handset
Can only register DECT CAT-iq2.0 handset. Not all DECT will pair with modem.
Press the Pair button on the back of the modem for at least five seconds. The button will starts flashing
Green. The button will flash Green for 2 minutes.
While button is flashing the modem is ready to pair with the handset.
Follow the handset’s documentation for pairing the handset. (Default Pin is 0000)
When the handset is paired the Pair light will turn green, If unsuccessful pair light will turn red.
Can also pair handset and change pin from within GUI (Go to Advanced > Telephony > Phone Device)

To register or pair a handset click on “Pairing Handset” Start

To change pin number enter new number in Access Code and save settings.
To change pairing time change number of seconds in Pairing Window Time.
To de-register (un-pair) a handset log into the modem and go to Advanced > Telephony > Phone Devices.
Click on the cross right hand side of handset and click Ok in the dialogue box that pops up.
To page a handset press pair button on back of modem for less than 2 seconds. To stop paging press pair
button again.
To page Handsets from within the GUI press “Paging Handsets” Start.

17. Telephony (Phone No, Phone book & Call log)

Log in to Modem and go to Go To Advanced > Telephony > Phone Number
The status of the phone service is displayed.
Go to Phone book tab to display modem’s phone book.
You can edit, delete and add phone numbers to phone book but I have yet to discover how to use phone
book to make a call.

To view modem’s call log go to the Call Log Tab

The Misc Tab is were you can add phone numbers you wish to block.
18. Remote Web Access.
To turn Remote Web Access on log into modem and go to Services > Remote Web Access

Place a tick next to “Enabled”

Place Tick next to “HTTPS” if you wish to to use secure login.
To use your own password remove tick from “Use Random password” and enter password in password
box.
Default Management port is 8080 but you can enter another port number.
Save Settings

To connect remotely open a browser and navigate to the URL

If HTTPS is used a warning message will be displayed.
Below is the warning message displayed using the Edge Browser.
Click on “Details” and then click on “Go on to WEB page” to display modem’s log in screen.
Use the user name assist and the password displayed in the Password box to log in to GUI of modem.

NB: Remote Web access turns of if modem reboots.

Remote Web access locks up and requires reboot to fix if modem switches to 4G backup and
then back to main link.
19. Wi-Fi MAC Filtering
Log into modem, go to WiFi
Select Access Point

Scroll down to Access Control List

There are two Modes:

1. Blacklist: Listed devices will not be able to connect to WiFi
2. White list: Only devices in list will be able to connect to WiFi.
Select mode

Enter 1 into Mac Address box

A drop down menu will open listing all devices that have been connected to modem.
Select the device you wish to add to list and click on + icon (add).
Note If using White list and using WiFi to connect to modem make sure the device you are using is
the first device added to list.
Repeat for all devices that are to be added to list.
When all devices have been added to list click on save.
Repeat for all Access Points. (5GHz, Guest 2.4GHz and Guest 5GHz)
20. Backup and Restore Modem Settings
To backup modem settings go to Go to Advanced > Management > System Reset
Select “Save”
The modem settings will be saved to a file called LH1000V1-backup.cfg

To restore settings select “Browse”

Navigate to and select the previously saved LH1000V1-backup.cfg file

Select “Open”

Select “Restore”
Modem will reboot and previously saved settings will be restored.
21. Change Wi-Fi Channel, SSID or Password.
Log into modem and go to Wi-Fi
Select WiFi Band you wish to change channel on.
Current channel in use is displayed, select channel you wish to use and save settings.
To aid in selecting a channel that has least interference from neighbouring networks use WiFi scanning
tool (Go to Advanced > Diagnostics > WiFi)

To change WiFi SSID and WiFi password select the required network.
Enter the new SSID in Network name field.
Enter new password in the Network Key field.
Note To us separate SSID for 5G Band, “Band Steering” must be turned of in 2.4G Band tab.
When all changes have been made select save.
22. Third Party VDSL Modem Router

Connect as per diagram.

No special settings required in Telstra Smart Modem Gen 2.
Turn Wi-Fi Off on Telstra Smart Modem Gen 2.
In third party modem set connection type as DSL and no login ID or password required (IPOE).
If you have trouble with phone change SIP/ALG settings and or set a static address for Smart Modem in
Third party VDSL and port forwarding (TCP/UDP 5060-5061, 3478 and UDP 5004, 10000-20000) to
Smart Modem Modem
Note Before using this set up Smart Modem must be connected directly to NBN to enable registration of
VOIP in Modem.

23. DLNA Server and USB Mass Storage.

The Modem acts as DLNA server for media files on drives connected to USB ports.

A powered USB Hub can be plugged into the USB port to allow the connection of several drives

To turn DLNA on or off go to Content Sharing > DLNA and place or remove tick next to “DLNA En-
abled” and click on save.
Mass Storage
To turn File sharing on or off go to Content Sharing > Samba and place or remove tick next to
“SMBA Enabled” and click on save. By default modem uses SMB 1.0 but can enable SMBv2.

Before removing a USB drive click on Eject

On a Windows PC can connect to drives connected to the USB ports by opening File Explorer and typing
the address shown at the bottom right of the Content sharing page into the address bar of File explorer.
(Your address will be different depending on IP address off you modem and the name of the attached
USB drive)

If you cannot access the drive check that Network is set to Private, Network Discovery is on and SMB 1.0
file sharing support is enabled

To check Network discovery is on

Go to Control Panel > All Control Panel Items > Network and Sharing Centre > \Advanced sharing set-
tings and “Turn on Network Discovery” and “Turn on File and Printer Sharing”

If SMBv2 is disabled ensure that SMB 1.0 file sharing support is on by.
Clicking on Start
Start typing Turn Windows Features On or Off
When “Turn Windows Features On or Off” appears in list of suggestion click on it.
Scroll down to “SMB 1.0 file sharing support” and place a tick in the box.

24. Traffic Monitor

To view traffic meters log into Modem and go to > Services > Traffic Monitor

The traffic data figures are for the data transmitted and received since modem was rebooted.
The Internet data figures are for the connection currently in use. (DSL port, WAN port or LTE)

Internet and LAN Ethernet Traffic past 24 hours Graph

2.4G WiFi Band Traffic past 24 hours Graph

5G WiFi Band Traffic past 24 hours Graph

The data graphs show the rate of data transmitted or received over the last 24 hours. From what I can de-
termine the data graph measure the bytes transmitted or received over a 10 minute period. The 10 minute
periods start from when modem was last rebooted.

25. 4G Cellular Backup

Log into Modem and go to Go to Advanced > Internet > LTE >

The image above shows status of 4G backup when 4G back ready but not in use.
When main link is down Mobile Status and Voice status will change from Dormant to Up

Image above shows 4G connected.

Radio Signal Quality 4G/LTE (RSRP)

• -70dBm to -90dBm is a strong signal with fast data speeds. Stronger signals are possible. (Green)
• -91dBm to -105dBm is a good signal with fast data speeds (Green)
• -106dBm to -112dBm is fair but useful and fast and reliable data speeds may be attained (Orange)
• -113dBm to -125dBm reliable data, but performance may be slower and latency increased (Red)
• -126dBm to -136dBm performance will drop dramatically
• -136dBm to -140dBm disconnection

Data APN is normally blank change to telstra.internet if you want to use modem as a 4G modem with
normal Telstra data SIM.

Default PDP is set to IPv6. Some devices don’t support IPv6. If some devices don’t have Internet when
modem switches to 4G back change to IPv4v6
26. Diagnostics (Fault Finding)
To view diagnostic information log in to modem and go to Go to Advanced > Diagnostics

Statistics for VDSL or ADSL connections

Log into modem and go to Go to Advanced > Diagnostics > xDSL

Above is an example of a normal DSL link

1. Forward Error Correction, FEC: Number of errors that were detected and can be corrected by the
error correction bits in the data packet without requiring data re transmission.
2. Cyclic Redundancy Correction, CRC: A CRC error indicates that part of the data packet is so cor-
rupt that it cannot be corrected by error correction bits and requires re transmission.
 3. Errored Seconds, ES: The number of seconds during which an CRC error was detected
4. Severely Errored Seconds SES: The number of seconds during which 30% or more of the data
blocks had CRC errors
5. Unavailable Seconds UAS: The number of seconds the link was unable to transmit or receive data.
Usually indicate loss of the link.
6. Loss of Sync, LOS: Number of times Node or modem has lost sync
7. Loss of Framing, LOF: Number of times there has been a loss of frame error.
8. Loss of Margin, LOM: Number of times Signal to noise margin is to small for signal to be accur-
ately detected due to high noise or high attenuation.
Below is an example of a DSL link which has just recovered from link loss.
DSL Bit Loading

The frequency bandwidth of the link is is divided into tones of 4.3125 Khz bandwidth.
The tones are displayed along the horizontal axis.
Each tone can carry up to 56kbps of data.
On a perfect line each tone would carry 56kbps of data at lower frequencies end of the spectrun. As the
frequency increases the number of bits per second will gradually decrease.
If there is noise on the line at a particular frequency the bits per tone will be less at that frequency as
shown in image below.

Ping / Traceroute Tab

To ping an IP address or URL enter the IP address or URL and select start.

To trace a route Select Trace route from tools menu.

Enter the URL or IP address and press start.
Connection Tab
Should see all green ticks. Any read crosses indicates a fault with link.

WiFi Tab
The WiFi graph shows a graph of neighbouring WiFi networks.
This graph is useful for selecting a WiFi channel which has the least interference from neighbouring WiFi
networks.
To list the Access points press the List AP(s) This will show a list of the neighbouring AP(s), their SSID,
BSSID, Channel, power level (RSSI) and WiFi Standard of AP
Network
Shows the stats of all the modem ports plus WiFi, LTE and virtual connections.
There seems to be heaps of discrepancy between the stats displayed and what one would expect.
• I have FTTN connection yet there is no data on DSL port
• wl0 and wl1 data is much greater than the sum of wl0.1-4 and wl1.1-4
• wl0.2 (Normal 5 GHz) and wl1.2 (Normal 2.4 GHz) show no receive data)

NB: ptm0 changes to Dac when modem on LTE backup.

Log
To open Log go to Go to Advanced > Log
The log shows all events since modem was last reset.
The log shows events that have occurred in the last 15-50 minutes
Across the top of the events log are the types of events.
To filtered events by type remove tick next to all and remove tick from the types events you want to filter
out.
The log is a useful tool for tracking down faults. For example the events in the log below indicate a prob-
lem with the DSL link.

27. Change IP Address of Modem

To change LAN IP address of modem Go to Go to Advanced > Local Network > Local Network
Type in New IP Address in the “Local Device IP address” box.
Change the DHCP Start and End address so that in same subset as Modems IP address. (First three group
of integers are the same.
Scroll down to bottom of page and Click on Save.
Disconnect and reconnect to modem and log in using modem’s new IP address.

28. Modem’s Firmware Software

The modem’s firmware number is displayed on left hand side of log in page.
The Firmware / Software can not be updated manually. When a new Firmware / Software becomes avail-
able it is pushed out to the Modem between Midnight and 6.00am. The Modem must be connected during
this period to receive any Firmware / Software update.

F/W 0.05.04r initial firmware.

F/W 06.07r released March 2019

F/W v07.05r released April 2019

• Bug fixes mostly for DNS, DHCP, and memory leaks.
• Bandsteering fix for older devices
• Fixing and additions in prep for a new product out soon

F/W 0.08.06r August 2019

• Large change/fix update
• Majority DECT/VOIP/PSTN/VoLTE fixes
• New Broadcom DSL patch
• Various general bug fixes

F/W 0.09.11r November 2019

• NAT Loopback Implementation
• Static reserve address amount increase
• Booster UI improvements
• UPNP GUI Page improvements
• Memory Leak fix
 • Synology samba WiFi access fix
• Some GUI bug fixes
• 40MHz channel width is now the default for 2.4ghz
• DNS list updates
• Less log spam
• TR-069 fixes

F/W 0.10.05r March 2020

• Support for SMB 2.0
• Maximum number of port forwarding rules increased to more than 10.

F/W 0.11.08r June 2020

Only installed on a few modems before being withdrawn.

F/W 0.11.11r July 2020

• Maximum number of LAN static leases has been increased to 64. (Those above 10 now work
whereas before you could set more than 10 but only the first 10 worked)
• Maximum number of port forwarding rules has been increased to 64. (Those above 10 now work
whereas before you could set more than 10 but it was hit and miss as to weather the rules above 10
worked)
• NAT loop back works providing the port forwarding has been set up manually. If port forwarding
is set up using UPNP NAT loop back does not work.
• Wi-Fi PMF (Protected Management Frame) added.

F/W 0.12.09r September 2020

• Protected Management Frames (PMF) turned on by default
• Game Optimiser function added.

F/W 0.12.15r November 2020

F/W0.13.01r January 2021

• Mobile mode only option added to LTE settings
• Restart in modem’s GUI fixed (Go to Advanced > Management > System Reset > Restart Device

F/W0.14.12r May 2021

If Firmware is not up to date check log (Go to Advanced > Log) for TR-069 error code
401 which indicates maintenance server can not communicate with modem. If TR-069
error try factory resetting modem and if you have a backed up modem settings don’t load
backup until firmware has updated.
Modem Unable to communicate with maintenance server,

Modem successful communicates with maintenance server,

29. Modem’s Time Settings

To change Modem’s time settings log in to modem and go to Go to Advanced > Management > Time
Setting.
Select Time zone from drop down list and save settings.

There is also an option to change the Time of the modem’s auto logout. Default is 30 minutes. If zero is
entered auto logout is disabled.
30. Connecting USB printer (Windows 10).
Note: Only printer function works on multi function devices.
USB printer can be connected to USB port on the Modem and can be accessed from devices connected to
by LAN or WiFi to the modem.
Plug the USB printer into the USB port on the Modem.
Log into Modem and go to Content Sharing > SMBA
If printer is recognised its name will be displayed under Product Name.
Make sure Enabled is ticked.

On a Windows 10 PC go to Start > Settings.

Go to Devices > Devices and Printers.

Select Add a printer

Select “The printer I wanted is not in the list” and select Next

Select “Add printer using TCP/IP Address or Host name” and then select next

Select TCP/IP as Device Type.

Enter the LAN IP address of the modem. By default it will be 182.168.0.1
Select Next
Select Custom and then select Settings
Change Protocol to LPR
Enter a Que Name. I used LPRserver
Click on OK and then click on next.

Select your printer. The printer will only appear in list if it has been previously installed.
If printer was not previously installed select Have disk, locate and install driver.
Click Next.
Select “Use the driver that is currently installed” and select next.

Select all default on the following dialogue boxes and if successful should be able to print a Test page.
31. Telstra Air.
By default your Broadband connection has Telstra Air enable and while WiFi is on the modem will trans-
mit the Telstra Air SSID and Fon SSID making your modem a Telstra Air and Fon Hot spot.
Any traffic on the Hot spot is
• Completely isolated from your local network.
• Limited to 1 device.
• Speed is caped at 1.5 Mbps
• Data used is not measured.
To disable Telstra Air logging into Telstra My Account, scrolling down to Telstra Air, goining to Man-
age and then clicking on deactivate.

To view the Status of Telstra Air and Fon log into the modem and go to WiFi > Telstra Air

This page shows the status of the Telstra Air and Fon Networks (Green is working) and the number of
connected devices.
32. DNS Selection
By default the modem uses Telstra as the DNS but has the option to select other DNS providers from a
drop down list.
To use a non Telstra IPv4 DNS log into the modem and go to Go to Advanced > Local Network >Local
Network.
Select DNS using drop down list and save settings.

To select and IPv6 DNS go to the Local Network IPv6 tab (Both IPv6 and IPv4 should be changed)
Select IPv6 DNS service from drop down menu and save settings.

For new DNS settings to take effect either reboot modem or disconnect and then reconnect all devices.
33. Telstra Smart WiFi Booster Gen 2
To pair a Booster with the modem
Turn Booster on and wait for front light to turn red.
Press pair button on back of modem for 5 seconds. Pair light will flash green at rate of twice per second.
Press pair button on back of booster for 5 seconds. Front light will flash orange and turn blue when con-
nected to modem.
On my first attempt front light flashed blue and purple after flashing orange and then turned red. Had to
try a second time.
When Booster is paired there is an extra Booster Status Tab on the Modem’s Home page.

Taping on the Wi-Fi Booster Icon takes you to this page.

34. Modem as Access point
Since Firmware update 0.11.11r this modem can no longer be used as a proper access. Points it can
be used as a second router which means that there will be two separate networks. Devices connec-
ted to modem will also have double NAT which could cause some Internet apps or device not to
work correctly

1. Remove SIM card from back off modem.

2. Open a Web browser on device connected to modem and go to http://192.168.0.1, password is

Telstra.

3. Go to Advanced > Local Network > Local Network, change the LAN IPv4 address so that it is not
within the same subset as main modem. In the image below my main modem has a LAN IP ad-
dress of 192.168.0.1 so I changed the LAN IP address of LH1000 192.168.178.1.

7. Connect WAN port of LH1000 to LAN port of main modem.

35. Enable Guest WiFi
Open a Web browser on device connected to modem and go to http://192.168.0.1, password is Telstra.

Go to WiFi.

Select the Guest 2.4 GHz Tab.

Tick Enabled

Save settings.

Repeat for the Guest 5 GHz Tab.

36. WiFi Protected Management Frames (PMF)
The WiFi security of the modem was enhanced with the addition of Protected Management
Frames in firmware update 0.11.11r. PMF was turned on by default in firmware update 0.12.9r
Protected Management Frames (PMF) is a standard defined by WiFi Alliance to enhance WiFi
connection safety. It provides unicast and multicast management actions and frames a secure
method with WPA2/WPA3, which can improve packet privacy protection. It causes problems
with some devices manly old devices that only support the 2.4 GHz WiFi band. Some of the
problems are:

1. Device want connect modem’s WiFi common error is wrong password.

2. Devices connect but don’t have a valid IPv4 address.

3. Causes windows to crash with blue screen of death.

4. Causes some android devices to reboot when WiFi on modem is turned off and then
back on.

5. Some devices connect Okay but loose connection intermittently.

If some of your device experience any of the above problems suggest you turn PMF off by log-
ging into modem, go WiFi, scroll down to WiFi PMF, set to off and save settings. If the problem
occurs with 5 GHz devices repeat for the 5 GHz WiFi network.
37. DMZ
To set up a device in the DMZ of modem

1. Set a static lease for the device (See Address Reservation)

2. Go to Advanced > Firewall > Firewall Tab > DMZ.

3. Place tick next to Enabled.

4. Enter IP address of device set in step 1

5. Save settings.
38. Game Optimiser
Game Optimiser puts your gaming experience first, by prioritising traffic to your gaming PC and console
on your home network.
To activate Game Optimiser
1. Open the My Telstra App
2. Go to 'Services' tab
3. Select your eligible 'Internet' plan and select 'Extras'
4. Click 'Activate' on 'Game Optimiser'
5. Scroll down and Toggle to 'Add Game Optimiser' and hit 'Confirm'.
Once Game Optimiser is activate it will turn to active on modems home page.

When you sign into the modem you are presented with the Dumaos dashboard.
To get to modem’s basic home page

The Manual for Dumaos settings is located here.

To go to modem’s normal Home page select Settings.

39. Specifications
Integrated LTE Module:
• Quectel EC-25-AUTL (CAT-4)
• External SIM slot
Main Chipset: 
• BCM63138
Memory
• Non-Service-Affecting Platform Software upgrades (dual bank memory)
• 1GB RAM (DDR3)
• 512 MB Flash (2x256 Dual Bank)
  Wireless capability:
• IEEE 802.11n 2.4 GHz using 2x2 BRCM 4360 maximum 26dBm (b11, g54, N450)
• IEEE 802.11ac 5 GHz using 4x4 BRCM 4366 maximum 30dBm (a54, N600. AC1733)
Ethernet Capability:
• 1xGigabit Ethernet WAN port
• 4x10/100Mbps/1Gigabit LAN ports
 USB Master Capability
• x1 USB 3.0 Interfaces (1000mA)
• Hard Disk (FAT32 EXT2)
• NTFS, HFS+ supported
• Maximum Disk Size 2TB
• DLNA and SMBA 1.0
• USB HUB
 ADSL, ADSL2, ADSL2+ compliance:
• (Maximum Rate: 24 Mbps for downstream and 3 Mbps upstream)
VDSL2 compliance
• ITU G.993.2
• SOS
• SRA
• INM
• Up to 17 MHz profiles (POTS)
• ITU-T G.993.5 (G.vector)
• ITU-T G.998.4 (G.inp)
• G.Fast g.9700, g.9701 
DECT
• CAT-iq™ 2.0 certification
• Up to 5 paired DECT handsets
• Up to 4 simultaneous DECT communication links
Voice
• 1 FXS ports with PSTN pass-through when operating in analogue voice mode
• 1 FXO port for PSTN requires external filter
• FXS 3 REN Equivalence
Temperature:
• 0° - 45° C (32 - 113 F) & Humidity: 20% to 80%
Power:
• Power consumption 10.6 Watts with no drive attached to USB port.
• Power consumption 12.6 Watts with USB hard drive connected.
• Power factor 0.48
• Volt Amps VA 24

40. Known Limitations and Bugs.

1. Modem has a tendency to log users out when saving setting changes without saving the settings.
2. NAT loop back only works on devices that have a port forwarding rule set up in modem. NAT
loop back doesn’t work if devices or apps use UPNP to open ports.
3. Can only set up one parental control time of day rule per device.
4. USB drives attached to modem can not be accessed using FTP
5. Modem does not show ports opened by UPNP.
6. 4G backup mode only works on 4G not 3G, speed limited to 25 Mbps down 3 Mbps up
7. No settings in modem for VPN.
8. Modem does not display detailed DSL status information (Max link speed, Current Link speed,
Output power, Link Attenuation and Noise Margin)
9. Modem’s ports and link stats are inaccurate (See Diagnostics > Network) (Go to Advanced > Dia-
gnostic > Network tab)
10. Number of Blocked sites in Parental controls limited to 30.
11. Parental Control permitted times rules appear to trigger on Eastern States Time (EST), for WST
the times need to be offset by 2 hours (NB: the timezone is set correctly in the "Management"
tab).
12. DNS is not fully configurable. Can only select from a list of preset DNS services.
13. After Firmware update 0.12.09r GUI restart no longer works (Go to Advanced > Management >
System Reset).
14. After Firmware update 0.12.09r can not use same forwarding port on LAN.
15. After Firmware update 0.12.09r remote management no longer works.
16. Devices connected to Ethernet ports not appearing in modem’s GUI.
17. Traffic meters and graphs reversed (Services > Traffic Monitor). See images below
18. Ethernet Traffic Meter and Traffic Graph records traffic when no devices connected to any LAN
port. See image below no LAN or WAN port connected.
19. Meters only record and graphs only plot data below 2.148 Giga bytes in either send or receive dir-
ections for each interface (See Images below).
20. Meters and graphs for Ethernet and Internet connection only record and plot data when total send
plus receive data is below 4.295 Giga Bytes. (See Images below)
21. Meters and graphs for Ethernet and Internet connection only record and plot data when total send
plus receive data is below 8.661 Giga Bytes. (See Images below)
22. When DSL link re synchronises after a dropout the internet traffic starts recording and resetting
and the Internet graph records data even when no data is used. (See Images below)
23. Discrepancies in the DSL link stats (Go to Advanced > Diagnostics >xDSL tab). Some off the
readings are appearing in wrong columns. See last image.
41. WiFi Performance.
These test were performed through a double brick wall at distances of less than 5 Meters, 10 Meters, 20
Meters, 30 Meters, 40 Meters and 50 Meters.

Test device was a Samsung Galaxy S9 (1083 Mbps / 173 Mbps) and a Galaxy-Tab-A-2016 (433 Mbps /
72 Mbps).

WiFi Physical rate is the theoretical maximum speed of WiFi link at that location. (Android Speed Test
Pro App)

WiFi Transmit Link is the measured transmit speed of WiFi link from device to modem. (Android Speed
Test Pro App)

The Iperf3 speed test were done using the Android Analiti Iperf3 client on the device to to a Analiti Iperf3
Server on a device connected to LAN port on modem.

Samsung Galaxy S9 Arcadyan Modem LH1000

WiFi Physical rate Mbps Signal strength dbm WiFi Transmit Link Mbps Iperf3 Download Mbps Iperf3 Upload Mbps
Distance 5 GHz 2.4 GHz 5 GHz 2.4 GHz 5 GHz 2.4 GHz 5 GHz 2.4 GHz 5 GHz 2.4 GHz
<5M 1083 173 -40 -20 681 172 248 69 346 92
10M 780 144 -64 -43 259 172 246 71 315 60
20M 130 115 -81 -51 53 86 77 57 50 34
30M 97 58 -83 -66 28 25 37 31 23 15
40M 117 86 -83 -68 62 42 47 41 16 17
50M 87 57 -85 -66 12.3 51 23 25 15 8

1200

1000
WiFi Physical rate Mbps 5 GHz
2.4 GHz
800
Signal strength dbm 5 GHz
2.4 GHz
600
WiFi Transmit Link Mbps 5 GHz
2.4 GHz
400
Iperf3 Download Mbps 5 GHz
2.4 GHz
200
Iperf3 Upload Mbps 5 GHz
2.4 GHz
0
<5M 10M 20M 30M 40M 50M
-200

Samsung GalaxyTab A6 2016 Arcadyan Modem LH1000

WiFi Physical rate Mbps Signal strength dbm WiFi Transmit Link Mbps Iperf3 Download Mbps Iperf3 Upload Mbps
Distance 5 GHz 2.4 GHz 5 GHz 2.4 GHz 5 GHz 2.4 GHz 5 GHz 2.4 GHz 5 GHz 2.4 GHz
<5M 433 72 -48 -44 318 55.5 265 49 201 46
10M 325 72 -55 -52 250 57 199 49 117 44
20M 130 72 -77 -57 47.6 54 59 48 12 43
30M 65 65 -86 -67 11 37 16 35 11 32
40M 65 65 -86 -70 12 34 21 28 11 28
50M 97 55 -85 -73 8 31 6 27 7 14
500

400
WiFi Physical rate Mbps 5 GHz
2.4 GHz
300
Signal strength dbm 5 GHz
2.4 GHz
200
WiFi Transmit Link Mbps 5 GHz
2.4 GHz
100
Iperf3 Download Mbps 5 GHz
2.4 GHz
0
Iperf3 Upload Mbps 5 GHz
<5M 10M 20M 30M 40M 50M
2.4 GHz
-100

-200
Booster Indoor Performance 2.4 GHz

Samsung GalaxyS9 - Technicolor Modem LH1000 2.4 GHz comparison without and with Booster
Location WiFi Physical rate Mbps Signal strength dbm WiFi Transmit Link Mbps Iperf3 Download Mbps Iperf3 Upload Mbps
Near Modem 173 -24 107 83 97
Near Modem Booster 156 -50 59 95 59
Back Room Booster 173 -48 80 95 67
Back Room 144 -55 50 65 50

200

150

100
WiFi Physical rate Mbps
Signal strength dbm
50 WiFi Transmit Link Mbps
Iperf3 Download Mbps
Iperf3 Upload Mbps
0
em t er t er om
od oos oos Ro
M B B ck
ar
-50
Ne em om Ba
od Ro
M ck
ar
Ne Ba
-100
Booster Indoor Performance 5 GHz

Samsung GalaxyS9 - Arcadyan Modem LH1000 5 GHz comparison without and with Booster
Location WiFi Physical rate Mbps Signal strength dbm WiFi Transmit Link Mbps Iperf3 Download Mbps Iperf3 Upload Mbps
Near Modem 1083 -25 652 247 344
Near Modem Booster 1083 -31 658 249 348
Back Room Booster 780 -61 381 196 235
Back Room 260 -76 136 133 118

1200

1000

800

600
WiFi Physical rate Mbps
400 Signal strength dbm
WiFi Transmit Link Mbps
200
Iperf3 Download Mbps
0 Iperf3 Upload Mbps

-200

Notes:
1. Booster was connected to modem via WiFi as this is the way most people will use. I did test con-
nect by Ethernet cable and there was negligible difference in speed.
2. There are three brick walls between Booster and Modem.
3. Modem tends to move all 2.4 GHz devices onto booster irrespective of whether they are closer to
booster or modem. As a results 2.4 GHz devices close to modem could have a lower speed with
booster than with modem by itself.
4. 5 GHz devices will automatically connect to modem or booster depending on which has the
stronger signal.